Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
Conwell-Egan Catholic High School wrestler Julia Horger is seeking her third straight state championship this weekend.
At Archie's Corner, archaeologists and township leaders are using new technology to protect the legacy of a trailblazing Black preacher.
Bobby Brink is heading home, and the Flyers are acquiring 6-foot-4 right-handed defenseman David Jiricek from the Wild.
After losing the ability to walk, Onaliese Cosme fought her way back onto the soccer pitch at Deptford High School in New Jersey.
There are several challenges in the investigation into the March 4 explosion at a Logan Township cocoa processing facility, officials say.
Conwell-Egan Catholic High School wrestler Julia Horger is seeking her third straight state championship this weekend.
At Archie's Corner, archaeologists and township leaders are using new technology to protect the legacy of a trailblazing Black preacher.
Bobby Brink is heading home, and the Flyers are acquiring 6-foot-4 right-handed defenseman David Jiricek from the Wild.
After losing the ability to walk, Onaliese Cosme fought her way back onto the soccer pitch at Deptford High School in New Jersey.
There are several challenges in the investigation into the March 4 explosion at a Logan Township cocoa processing facility, officials say.
At Archie's Corner, archaeologists and township leaders are using new technology to protect the legacy of a trailblazing Black preacher.
A child shot and killed a man who was fighting with the boy's mother inside a Southwest Philadelphia home Thursday night, according to police sources.
A crash involving an SUV and a SEPTA Trolley has left one man dead and two others injured early Friday morning.
Three people were sent to the hospital following a fire at an apartment building in Horsham, Pennsylvania, late Thursday night.
A sinkhole in Philadelphia's Manayunk neighborhood has been giving residents problems for more than one year.
After losing the ability to walk, Onaliese Cosme fought her way back onto the soccer pitch at Deptford High School in New Jersey.
There are several challenges in the investigation into the March 4 explosion at a Logan Township cocoa processing facility, officials say.
Camden County officials celebrated the opening of a new reentry release center designed to help people leaving jail as they return to the community.
New Jersey E-ZPass users could soon be able to ditch the tags mounted to their windshields to pay tolls.
At least three people remain hospitalized after an explosion in Swedesboro, Gloucester County, that also damaged nearby businesses.
Delaware residents can now schedule appointments at the Wilmington DMV, which will reopen on Tuesday, March 10, 2026.
New Castle County police fatally shot a man armed with knives after a standoff on Ramsey Road.
Gas prices are spiking just days into the U.S.-Israel war with Iran, with the nationwide average already up 22 cents per gallon in the last week, AAA says.
Operation Epic Fury sparked swift reaction from lawmakers in Pennsylvania, New Jersey and Delaware.
After a nor'easter dumped snow on the Philadelphia area, some schools have announced closings and virtual learning days for Tuesday, Feb. 4.
A micro-hospital that aims to help Delaware County after Crozer Health's collapse last year is inching closer to opening in Aston.
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Tests of dozens of baby formulas by Consumer Reports found that nearly half contained potentially dangerous chemicals.
One Montgomery County woman spoke with CBS News Philadelphia to detail how she found treatment that saved her life.
A Philadelphia-area woman is among a growing number of younger women with cardiovascular disease. This device saved her life.
The Franklin Mall in Northeast Philadelphia is set to reopen Friday after being because of a fire, a spokesperson said.
The Franklin Mall in Northeast Philadelphia is closed until further notice following a fire, a mall security official said.
Move over, Wawa, "there's a new player in town." Customers shed light on Pennsylvania's heated rivalry as Sheetz opened its first store in Montgomery County.
Former Sheetz president and CEO Steve Sheetz has died at age 77, the Altoona-based company announced on Monday.
The post-Christmas return rush was underway at shops and malls across the Philadelphia area.
A person is dead, and another was critically injured in a crash in Southwest Philadelphia involving a SEPTA bus Wednesday afternoon, police said.
The same technology the PPA started using last year to ticket illegally parked drivers from cameras on SEPTA buses will soon be used on trolleys.
A stretch of Route 202, also known as DeKalb Pike, will be closed until late fall as work to prevent sinkholes gets underway.
A major winter storm blanketed southeastern Pennsylvania, New Jersey and Delaware with snow Sunday night and Monday.
Martin Luther King Jr. Drive in Philadelphia has reopened following emergency repairs, according to the city.
Conwell-Egan Catholic High School wrestler Julia Horger is seeking her third straight state championship this weekend.
Bobby Brink is heading home, and the Flyers are acquiring 6-foot-4 right-handed defenseman David Jiricek from the Wild.
After losing the ability to walk, Onaliese Cosme fought her way back onto the soccer pitch at Deptford High School in New Jersey.
Vitek Vanecek stopped 16 shots and Dylan Guenther assisted on two Utah goals as the Mammoth beat the Philadelphia Flyers 3-0.
Philadelphia Phillies catcher J.T. Realmuto got two strikeouts without Jesús Luzardo having to throw extra pitches, or face another batter in the first inning of his spring debut.
Streaming giant Netflix declined to match Paramount Skydance's $31 per share offer for Warner Bros. Discovery.
The Rock & Roll Hall of Fame has announced its 2026 list of nominees, including Phil Collins, Mariah Carey, Wu-Tang Clan and more.
Barry Manilow announced Friday he needs to reschedule several more concerts as he continues to recover following surgery after he was diagnosed with lung cancer.
"Jersey Shore" star Nicole "Snooki" Polizzi said in a TikTok video that her results at a post-op appointment for a cone biopsy showed stage 1 cervical cancer.
In April 2025, Eric Dane announced he had been diagnosed with amyotrophic lateral sclerosis, or ALS.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Located on over 100 acres and home to over 2,000 people, Ann's Choice in Bucks County is where seniors can call home with plenty of activities. Ashley Harder has more in this edition of The Heartbeat.
Police sources tell CBS News Philadelphia that a 17-year-old is in custody after he allegedly brought a gun into his high school in the city's Hunting Park neighborhood.
The tax code has undergone huge changes for this filing season, and an estimated 40,000 Philadelphians leave money unclaimed each year. Josh Sidorowicz chats with Jackson Hewitt's chief tax officer, Mark Steber, and shares tips to maximize your refund.
It was a moment of pride for our team as we attended the 37th annual GLAAD Media Awards in Los Angeles. Our 30-minute special "The Heart of Pride" was nominated for outstanding TV journalism! While we didn't win, it's an honor to be nominated.
Prosecutors said Montez Moore robbed a number of people and businesses in 2022 and 2023 after finding his victims on Facebook Marketplace, and robbing them when they agreed to meet up to make a sale.