Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
Watch CBS News
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
Parts of Ocean City and Strathmere are due for a beach replenishment project, but there's no timeline and uncertainty over federal funding.
A South Jersey basketball coach has been developing the next generation of basketball players for over half a century.
Eight people were hospitalized after a March 4 explosion at Savita Naturals in Logan Township, New Jersey.
Tacony Academy Charter High School junior Jaheim Warner helped save a woman who appeared to be having a seizure in her truck.
A 15-year-old boy was found shot multiple times in North Philadelphia on Friday afternoon, police said.
Parts of Ocean City and Strathmere are due for a beach replenishment project, but there's no timeline and uncertainty over federal funding.
A South Jersey basketball coach has been developing the next generation of basketball players for over half a century.
Eight people were hospitalized after a March 4 explosion at Savita Naturals in Logan Township, New Jersey.
Tacony Academy Charter High School junior Jaheim Warner helped save a woman who appeared to be having a seizure in her truck.
A 15-year-old boy was found shot multiple times in North Philadelphia on Friday afternoon, police said.
Tacony Academy Charter High School junior Jaheim Warner helped save a woman who appeared to be having a seizure in her truck.
A 15-year-old boy was found shot multiple times in North Philadelphia on Friday afternoon, police said.
After a long winter, many speed cushions in Philadelphia are in dire need of repair, and some have even damaged car tires.
Gov. Josh Shapiro signed a bill into law allowing Philadelphia bars to stay open until 4 a.m. for about a month this summer.
Starting Sunday, bus service will replace trains between Bridgeport Station and Norristown Transit Center until May 9.
Parts of Ocean City and Strathmere are due for a beach replenishment project, but there's no timeline and uncertainty over federal funding.
A South Jersey basketball coach has been developing the next generation of basketball players for over half a century.
Eight people were hospitalized after a March 4 explosion at Savita Naturals in Logan Township, New Jersey.
About 35% of adults in a recent study reported getting less sleep than they needed, a habit that can have serious health impacts.
Strathmere has been one of the hardest hit Jersey Shore towns by erosion, and it remains under a local state of emergency.
TSA officer and union representative LaShanda Palmer says several members are missing car payments and struggling to care for their families.
Two people were killed and two others were wounded in a shooting in Wilmington Tuesday afternoon, police said.
A 17-year-old is in custody and another person is wanted by police in connection with an armed robbery outside the Christiana Mall in Newark, Delaware.
Three people died in a car crash involving a drunk driver early Saturday morning in Wilmington, Delaware, police say.
An EF-1 tornado touched down in Kent County, Delaware, Monday night as severe storms hit the Philadelphia region, the National Weather Service said Tuesday.
About 35% of adults in a recent study reported getting less sleep than they needed, a habit that can have serious health impacts.
The Philadelphia Phillies play regular-season baseball next week. Before then: a race around Citizens Bank Park.
A popular national brand has joined a Philadelphia kidney patient and advocate to raise awareness and save lives.
Earl Jones is thriving after receiving a heart transplant at Temple University Hospital decades ago.
After years of being misdiagnosed, Mary Schneider is raising awareness about narcolepsy and other sleep disorders.
FIFA officials have canceled hundreds of hotel rooms in Philadelphia previously booked for this summer.
The Franklin Mall in Northeast Philadelphia is set to reopen Friday after being because of a fire, a spokesperson said.
The Franklin Mall in Northeast Philadelphia is closed until further notice following a fire, a mall security official said.
Move over, Wawa, "there's a new player in town." Customers shed light on Pennsylvania's heated rivalry as Sheetz opened its first store in Montgomery County.
Former Sheetz president and CEO Steve Sheetz has died at age 77, the Altoona-based company announced on Monday.
After a long winter, many speed cushions in Philadelphia are in dire need of repair, and some have even damaged car tires.
Starting Sunday, bus service will replace trains between Bridgeport Station and Norristown Transit Center until May 9.
SEPTA will roll out a special addition to select bus stops this spring: real-time digital displays showing you when your bus will arrive.
One week after the United States celebrates its 250th anniversary, the Benjamin Franklin Bridge will close to car traffic to commemorate its 100th anniversary.
After 20 years of planning and six years of construction, a reimagined Ardmore train station is back open.
A South Jersey basketball coach has been developing the next generation of basketball players for over half a century.
Alex Bump and Sean Couturier scored in the first three minutes of the game and the Philadelphia Flyers used the fast start to cruise to a 5-1 win over the Chicago Blackhawks.
Justin Crawford lined the first pitch he ever saw in the major leagues straight up the middle to get his first career hit out of the way in a matter of seconds.
Philadelphia Phillies third baseman Alec Bohm is suing his parents for millions of dollars.
Kyle Schwarber and Alec Bohm both went yard, and Cristopher Sánchez struck out 10 batters as the Philadelphia Phillies beat the Texas Rangers, 5-3, on Opening Day.
Chuck Norris' family said his death at 86 was sudden, but did not share any details on the cause.
Law enforcement sources told CBS News that additional images were obtained from surveillance cameras installed at Guthrie's Tucson home, but they showed nothing suspicious.
Michael B. Jordan's best actor win at Sunday night's Academy Awards resonated at his alma mater, Arts High School in Newark.
A West Philadelphia hip-hop artist is using his music to inspire others and bring people together.
"One Battle After Another" took home several big awards, including Best Picture, Best Director and the newly created Best Casting.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
A new app called "Access Philly" is designed to help residents, community groups and businesses be prepared for Philadelphia's 250 celebrations.
A high school basketball coach in New Jersey has been making a difference and working hard to develop the next generation of ballers for over half a century. CBS News Philadelphia's Krystle Rich reports.
CBS News Philadelphia New Jersey reporter Ryan Hughes has the details on the effort to get beaches at the Jersey Shore ready for the summer.
Body camera video shows the moments first responders rushed to the rescue after an explosion at an industrial facility in Logan Township, New Jersey, earlier this month.
Bars and restaurants in Philadelphia can stay open two hours later than normal this summer as the city hosts a slew of America 250 events, FIFA World Cup matches and MLB All-Star Game festivities.