Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
Cynthia Robinson and Frank Walton Sr. were charged with the murder of their son in November 2025 in Chester, Pennsylvania.
The University of Notre Dame and Villanova will kick off both their men's and women's 2026-2027 basketball seasons with an international game in Rome.
Accused grave robber Jonathan Gerlach of Ephrata, Pennsylvania, is now charged with robbing graves in Lancaster and Luzerne counties.
Alumnus Nick Howley donated $74 million to St. Joseph's Prep, which will be used for scholarships, campus upgrades and more.
A spokesperson for the Philadelphia Department of Prisons confirmed a corrections officer died in an accident Friday morning.
Police said a driver ran a red light and then hit another vehicle, killing that driver and a dog at 48th and Walnut streets in Philadelphia.
Cynthia Robinson and Frank Walton Sr. were charged with the murder of their son in November 2025 in Chester, Pennsylvania.
The University of Notre Dame and Villanova will kick off both their men's and women's 2026-2027 basketball seasons with an international game in Rome.
Accused grave robber Jonathan Gerlach of Ephrata, Pennsylvania, is now charged with robbing graves in Lancaster and Luzerne counties.
The Flyers and Penguins renew the Battle of Pennsylvania in the 2026 Stanley Cup Playoffs. Here's the first-round series schedule.
Cynthia Robinson and Frank Walton Sr. were charged with the murder of their son in November 2025 in Chester, Pennsylvania.
Accused grave robber Jonathan Gerlach of Ephrata, Pennsylvania, is now charged with robbing graves in Lancaster and Luzerne counties.
Alumnus Nick Howley donated $74 million to St. Joseph's Prep, which will be used for scholarships, campus upgrades and more.
A spokesperson for the Philadelphia Department of Prisons confirmed a corrections officer died in an accident Friday morning.
Monster Jam is getting ready to take over Philadelphia's Lincoln Financial Field this weekend.
Penguin Cleaners has temporarily renamed itself to Flyers Cleaners for the first round of the 2026 Stanley Cup Playoffs.
A tractor-trailer crashed into an overpass on Route 295 in Marlton, New Jersey, causing traffic to back up.
Officials in Wildwood, New Jersey, are moving to close the boardwalk between 1 a.m. and 5 a.m.
Police are investigating a shooting outside a Cherry Hill strip mall, where a 61-year-old man was injured.
Authorities released new photos of a man who was killed in Camden, but footage of an attack or crime scene is slim.
One person was hospitalized after a person driving an SUV in Wilmington struck three houses and caused a natural gas leak in a crash Thursday afternoon.
Two people were found dead inside an apartment building in Wilmington, across the street from Tilton Park Thursday, sources said.
Thousands of individually packaged bags of fentanyl were found in the woods in New Castle County, Delaware, police said.
Months after a propane explosion, Refuge Nation Church in Bear, Delaware, will welcome members back this weekend.
A 17-year-old girl was taken to the hospital after she was shot on North Walnut Street in Wilmington, police said.
Transplant patients participated in a Donor Dash at Penn Medicine to celebrate donors and their families.
Ordinary Philadelphians are stepping into the ring not for a title but to take on cancer in the fourth annual Liberty Bell Brawl.
An exhibit called Revolutionary Botany at the Mütter Museum explores the origins of the American pharmacy and Philly's role.
The Be Still Foundation is hosting a nationwide pickleball tournament during National Parkinson's Awareness Month.
Wawa is recalling four popular 16-ounce drinks sold at a number of stores in Pennsylvania, Delaware, Maryland, New Jersey and Virginia.
Gas prices are climbing, putting a strain on the transportation industry and its workers in the Philadelphia area.
FIFA officials have canceled hundreds of hotel rooms in Philadelphia previously booked for this summer.
The Franklin Mall in Northeast Philadelphia is set to reopen Friday after being because of a fire, a spokesperson said.
The Franklin Mall in Northeast Philadelphia is closed until further notice following a fire, a mall security official said.
Move over, Wawa, "there's a new player in town." Customers shed light on Pennsylvania's heated rivalry as Sheetz opened its first store in Montgomery County.
Police said a driver ran a red light and then hit another vehicle, killing that driver and a dog at 48th and Walnut streets in Philadelphia.
A tractor-trailer crashed into an overpass on Route 295 in Marlton, New Jersey, causing traffic to back up.
The westbound lanes of Interstate 76 were temporarily blocked in Philadelphia on Tuesday morning after a dump truck caught fire.
SEPTA said a person was struck at the Girard Avenue B line station on Wednesday morning, leading to service disruptions.
Residents along Germantown Avenue in Philadelphia say speeding cars in the area have been a consistent problem.
The University of Notre Dame and Villanova will kick off both their men's and women's 2026-2027 basketball seasons with an international game in Rome.
Penguin Cleaners has temporarily renamed itself to Flyers Cleaners for the first round of the 2026 Stanley Cup Playoffs.
Former Philadelphia Flyers captain Chris Pronger has a new memoir out and offered some insights on the current playoff team.
The Flyers and Penguins renew the Battle of Pennsylvania in the 2026 Stanley Cup Playoffs. Here's the first-round series schedule.
The new shared arena between the Flyers, Sixers and Philadelphia's WNBA team is planned for where the Spectrum once stood.
Monster Jam is getting ready to take over Philadelphia's Lincoln Financial Field this weekend.
The city of Chester is honoring Grammy Award-winning R&B artist Avery*Sunshine during an emotional homecoming ceremony.
Artists like Lady A, Nelly, The Avett Brothers and Third Eye Blind will headline a free concert series throughout Pennsylvania.
Philadelphia's Southeast Asian Market is back for 2026, opening April 4 and returning nearly every weekend through the end of October.
In Center City, Chris' Jazz Cafe draws crowds each Tuesday through Saturday for live performances. But behind the scenes, another kind of performance unfolds each night.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Sgt. Devon Williams, a correctional officer in Philadelphia, was killed in a single-vehicle crash in the city's Holmesburg neighborhood on Friday morning, officials say.
Surveillance video shows the moment that a driver ran a red light and struck another car in West Philadelphia, killing one person and their dog and damaging several parked cars. Neighbors described the scene as horrific and the video may be difficult to watch. Dan Snyder reports.
Authorities say Albert Stroble of Lower Providence Township, Montgomery County, was arrested and charged with dozens of child pornography offenses, according to the Montgomery County District Attorney's Office.
Spirit Airlines is feeling the pressure of high fuel prices. The budget airline filed for bankruptcy.
Police and fire crews were on the scene near the Philadelphia Navy Yard after a body was found in the water.