Southwest changes policy for passengers who need extra space
The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
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The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
Spirit Captain Jon Jackson's retirement flight was called off due to the shutdown. A Southwest crew stepped in to turn the sad day into an incredible moment.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest and its seating policy are popular with travelers at Long Island MacArthur Airport. CBS New York's Carolyn Gusoff reports.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The ground stop delayed more than 1,500 flights on the East Coast due to a technical issue.
The proposed legislation also includes a limit on fees for baggage and seating.
The airline is upgrading its current crew scheduling software rather than replacing the entire system.
The airline canceled more than 16,000 flights during the busy Christmas travel week.
Southwest's flight fiasco over the holidays is expected to cost the airline hundreds of millions of dollars.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
This comes after Southwest canceled thousands of flights and stranded passengers last week.
After weeks of travel headaches, some lawmakers want to give travelers a bill of rights when they fly. Thousands of canceled flights left many people stranded, especially Southwest customers. CBS2's Ali Bauman explains.
After last week's air travel meltdown, some lawmakers are now calling for passengers to have more rights.
The plan would protect passengers following last week's Southwest Airlines meltdown.
The airline canceled another 2,300 flights Thursday before returning to normal operations today. CBS2's Christina Fan has the latest from LaGuardia Airport.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Trauma doctors are warning parents who buy their kids e-bikes or electric scooters that injury numbers are surging, along with the severity of the injuries.
A second person has died in the Legionnaires' disease cluster in the South Bronx.
A carriage driver whose horse died in Central Park this summer is now suing the city, saying the horse was poisoned by a plant.
Residents claim their Flatlands, Brooklyn, building is deteriorating because they have an absentee landlord who is facing financial challenges.
Some people in Keyport, New Jersey, claim the site of a former aircraft manufacturing plant is to blame for a growing number of cancer diagnoses, but the state says otherwise.
Trauma doctors are warning parents who buy their kids e-bikes or electric scooters that injury numbers are surging, along with the severity of the injuries.
A carriage driver whose horse died in Central Park this summer is now suing the city, saying the horse was poisoned by a plant.
Residents claim their Flatlands, Brooklyn, building is deteriorating because they have an absentee landlord who is facing financial challenges.
Knicks fans were greeted with 2026-27 ticket price sticker shock earlier this week, only to have Madison Square Garden Sports Corp. later admit a mistake was made.
Presidents, prime ministers and diplomats from around the world will be in town, making it a very high-profile event.
Fire departments were hard at work in Paterson, New Jersey, and Fairfield County, Connecticut, due to flash flooding on Sunday morning.
Rainy weather makes a return to the New York City area this weekend.
After a week filled with periods of storminess and high humidity, a calmer and drier weather pattern is settling in for the holiday weekend.
Severe storms returned to the Tri-State Area, making it a soggy Thursday morning.
The rain returns Tuesday with the possibility of severe storms and downpours that can cause flash flooding in the New York City area.
Some people in Keyport, New Jersey, claim the site of a former aircraft manufacturing plant is to blame for a growing number of cancer diagnoses, but the state says otherwise.
A truck carrying a boom crane tipped over in River Vale, New Jersey, on Thursday, causing the crane to land on two houses, slicing one in half.
Family and the Bridgeton, N.J., community held a vigil Wednesday, marking seven years since Dulce Maria Alavez's disappearance.
A New Jersey Republican county chair has been charged with pointing a weapon at another driver in what state police call a road rage incident.
The missing person is a 64-year-old man from Southampton, Pennsylvania, who is set to be married in two months.
Trauma doctors are warning parents who buy their kids e-bikes or electric scooters that injury numbers are surging, along with the severity of the injuries.
Trauma doctors are warning parents who buy their kids e-bikes or electric scooters that injury numbers are surging, along with the severity of the injuries. CBS News New York's Carolyn Gusoff reports.
The typical age a person in the U.S. starts a master's program is 33, but one Long Island teenager is about to shatter that timeline.
Joe Petraro-Hyppolite has a 168 IQ and is set to graduate with his undergraduate degree in May. CBS News New York's John Dias has more on what else this young man has already accomplished.
The New York State Board of Regents has approved a plan to begin overhauling high school graduation requirements.
A carriage driver whose horse died in Central Park this summer is now suing the city, saying the horse was poisoned by a plant.
The plan to redesign a stretch of Park Avenue has changed a bit based on community feedback.
Presidents, prime ministers and diplomats from around the world will be in town, making it a very high-profile event.
Seventeen new modular public bathrooms are being installed across New York City as part of a yearlong pilot program.
Lawmakers are targeting what are often called "e-motos," which are devices being sold as e-bikes and e-scooters but can go much faster than what's legal on city streets.
A second person has died in the Legionnaires' disease cluster in the South Bronx.
Some people in Keyport, New Jersey, claim the site of a former aircraft manufacturing plant is to blame for a growing number of cancer diagnoses, but the state says otherwise.
Affordable Care Act recipients in 30 states are set to receive the $500 checks starting in October. Here's why.
One person has died and a total of five people have been sickened by Legionnaires' disease in the Bronx.
As of late August, the September 11th Victim Compensation Fund has received 112,000 claims, awarding more than $18 billion.
The Feast of San Gennaro is filling New York City's Little Italy with faith, music, games and many treats starting Thursday.
The iconic Peanuts character Snoopy is getting a new look for the 100th Macy's Thanksgiving Day Parade in New York City.
Aaron Rowe, Beoga, Lukas Graham and Finneas all released statements Tuesday on Instagram saying they were withdrawing from Ed Sheeran's tour.
The 78th Primetime Emmy Awards celebrated the best in television and streaming from the past year on Monday. See the full list of winners and nominees.
Performer Macklemore is being dropped from Ed Sheeran's Loop tour after making on-stage statements that some found controversial.
Knicks fans were greeted with 2026-27 ticket price sticker shock earlier this week, only to have Madison Square Garden Sports Corp. later admit a mistake was made.
Pete Alonso homered against the Mets, a solo shot in the first inning that sent the Orioles to a 7-1 victory Wednesday night.
Luke Keaschall went 3 for 5 and scored from second base on Victor Caratini's game-ending single in the 13th inning to send the Minnesota Twins past the New York Yankees 5-4.
Coby Mayo's inside-the-park homer in the 11th inning sent the Orioles to a 7-5 victory over the Mets on Tuesday night.
Max Fried earned his first victory since April 27, backed by home runs from Cody Bellinger and Spencer Jones that helped the New York Yankees keep pace in the AL East race with an 8-1 win over the Minnesota Twins.
The People's Theatre now has its first permanent home in more than 15 years, thanks to help from theater legends from the neighborhood, like Lin-Manuel Miranda.
Brooklyn Greenway Initiative's 1.8-acre native plant sanctuary marks 10 years at a site where historians believe hundreds of human remains still lie
At a Bay Ridge school, students who were born years after the attacks are learning about Sept. 11 through the stories of parents, teachers and first responders who lived through it.
Former Mets players from the 2001 season were at Ladder 25 on the Upper West Side on Tuesday.
Grammy and Emmy Award-winning musician Lizzo made a surprise visit to meet Brooklyn students and debut her new children's book.
People dressed in elaborate headgear and paraded up Fifth Avenue for New York City's Easter Sunday tradition.
The Halloween tradition strolled through Manhattan's East Village on Sunday, with furry friends dressed in colorful costumes.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The annual Easter Parade and Easter Bonnet Festival was held in Manhattan on April 20, 2025.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
CBS News New York's Steve Overmyer went to find out what makes it so special that people would spend that much.
And as you can imagine the streets in and around Little Italy in Lower Manhattan will be packed with people checking out the sights, sounds, and, of course, the food. CBS News New York's Jennifer Bisram reports.
Families are beyond frustrated over a shortage of school bus drivers in New York City. CBS News New York education reporter Doug Williams has their story.
CBS News New York's Marcia Kramer has everything you need to know, including next week's street closures on the East Side.
Incredible video from Chopper 2 shows the crane after it sliced through one house. Amazingly, no one was hurt. CBS News New York's Christine Sloan reports.
