Travelers still facing trouble at airports across country
A big part of the misery is the mountains of luggage piled up at airports that were hard hit with bad weather.
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A big part of the misery is the mountains of luggage piled up at airports that were hard hit with bad weather.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Southwest Airlines is now facing a federal investigation after canceling more than 15,000 flights in the past holiday week. The nightmare continues for tens of thousands of passengers trying to find another way to their destinations or still waiting for their luggage. CBS2's Jessi Mitchell reports.
The airline canceled thousands more flights Wednesday, and many who did make it to their destinations arrived without their luggage. CBS2's Jessi Mitchell has more from LaGuardia Airport.
The lines shortened significantly Tuesday as the travel mess started to get sorted out.
The travel nightmare is not over for some passengers just yet. CBS2's John Dias reports from LaGuardia Airport.
Southwest Airlines is struggling to fix its operation after the winter storm. The company canceled more than 60% of its flights Tuesday and Wednesday, leaving travelers stranded. CBS2's Jessi Mitchell has more on the latest efforts to get planes moving again.
The stunning move left shocked passengers stranded at the airport. At LaGuardia airport, some passengers were sleeping on benches Tuesday morning. CBS2's Elijah Westbrook reports.
The airline canceled 70% of its flights Monday, and the feds want to know why. CBS2's Elijah Westbrook reports.
An airline executive who argued for lifting the onboard mask mandate at a Senate hearing Wednesday has tested positive for COVID-19.
The Columbus Day holiday weekend has been a headache for thousands of people trying to catch flights.
There were long lines and frustration at many airports nationwide this weekend on the heels of a slew of flight cancellations by Southwest, the nation's largest domestic airline.
As millions more take to the skies, some major airlines are having trouble keeping up with the surge.
This comes after a Southwest flight attendant was seriously injured last weekend after being assaulted by a passenger.
Southwest Airlines is pulling out of New Jersey's Newark airport because of the grounding of the Boeing 737 Max.
According to officials in Newark, the Southwest flight clipped wings with a parked airplane at Gate A just after 7 a.m. Saturday morning.
Federal safety officials are investigating Southwest Airlines for frequently miscalculating the weight of checked baggage on its flights.
American Airlines agreed to pay $45 million to settle a lawsuit that says it and other major U.S. airlines colluded to drive up prices.
Crew members of the Southwest Airlines flight that lost an engine appeared on CBS This Morning for their first joint interview Wednesday.
This comes just two weeks after a woman was partially sucked out a shattered window on another Southwest flight.
The president welcomed pilot Captain Tammie Jo Shults, First Officer Darren Ellisor and others to the White House on Tuesday.
Lilia Chavez says she's suffering from post-traumatic stress disorder after witnessing "the horror" as fellow passenger Jennifer Riordan was partially sucked out the plane's shattered window.
Southwest executives said they have checked more than 25,000 fan blades since 2016 for signs of metal fatigue and the remaining 10,000 will be inspected by mid-May.
For the first time, Jennifer Riordan's husband Michael speaks publicly about the tragedy.
Southwest Airlines had sought more time last year to inspect jet-engine fan blades, like the one that snapped off during one of its flights Tuesday.
