Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
Watch CBS News
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
A 14-year-old boy was critically injured in a shooting in West Philadelphia Sunday night, police said.
The Philadelphia region could see record-breaking high temperatures on Monday.
The 2026 PGA Championship at Aronimink Golf Club brought roughly 200,000 golf fans to Newtown Square, Delaware County.
Rory McIlroy's frustrating final round at the PGA Championship boiled over with an angry exchange with a fan after a "U-S-A!" shout from the gallery at Aronimink Golf Club.
A 33-year-old man was shot multiple times and killed in Northeast Philadelphia's Tacony neighborhood Saturday night, police said.
The 2026 PGA Championship at Aronimink Golf Club brought roughly 200,000 golf fans to Newtown Square, Delaware County.
A 14-year-old boy was critically injured in a shooting in West Philadelphia Sunday night, police said.
The historic Mother African Union Church in Wilmington, Delaware, was destroyed in a fire early Sunday morning.
The Philadelphia region could see record-breaking high temperatures on Monday.
Rory McIlroy's frustrating final round at the PGA Championship boiled over with an angry exchange with a fan after a "U-S-A!" shout from the gallery at Aronimink Golf Club.
A 14-year-old boy was critically injured in a shooting in West Philadelphia Sunday night, police said.
The 2026 PGA Championship at Aronimink Golf Club brought roughly 200,000 golf fans to Newtown Square, Delaware County.
Rory McIlroy's frustrating final round at the PGA Championship boiled over with an angry exchange with a fan after a "U-S-A!" shout from the gallery at Aronimink Golf Club.
A 33-year-old man was shot multiple times and killed in Northeast Philadelphia's Tacony neighborhood Saturday night, police said.
A driver was taken to the hospital after crashing into a Family Dollar store on Sunday in Northeast Philadelphia, police said.
Thousands of people across the country came together Saturday to remember the lives of Johnny and Matthew Gaudreau.
The PrideFest parade Saturday will cross state lines, starting in Lambertville and ending in New Hope, where a full festival celebrates the reason for the season.
A recent college graduate in New Jersey is warning others to look for these red flags after she received a fake job offer.
As the Delaware Valley happily leaves a snowy winter behind, many can hardly wait to hit the Jersey Shore for Memorial Day weekend.
For the first time ever, the World Cup final will host a Super Bowl-style halftime show, with megawatt headliners Madonna, Shakira and BTS.
The historic Mother African Union Church in Wilmington, Delaware, was destroyed in a fire early Sunday morning.
A Delaware man is in custody after he barricaded himself and started a fire inside a Wawa store on Limestone Road, police say.
A New Castle County, Delaware, refinery is starting repairs that could increase its sulfur dioxide emissions levels past permitted limits.
At 108 years old, Susan Young Browne still exercises, drives and visits the Dover, Delaware, senior center she's been a member of for more than 50 years.
Delaware State University students are taking off from Chandelle Airport in Dover as they work to become future Army aviators.
NAMI Montgomery County is hosting a mental health awareness and fundraising walk for the organization's free mental health programs.
The head of the World Health Organization says "our work is not over" to contain hantavirus after evacuations from a cruise ship hit by a deadly outbreak of the illness.
Doctors in New Jersey say an illness known as CHS that affects cannabis users is on the rise.
An American on the repatriation flight began showing symptoms of hantavirus and another "tested mildly PCR positive for the Andes virus," the Department of Health and Human Services says.
More than 100 people from a cruise ship dealing with an outbreak of the rare and deadly hantavirus are set to be disembarked.
The 2026 PGA Championship at Aronimink Golf Club is a huge boost for Pottstown, Pennsylvania-based Lessen the Loads.
Bars and restaurants in Newtown Square are gearing up for an influx of customers as the 2026 PGA Championship is here.
If you dine out in Philadelphia during the 2026 FIFA World Cup events, you could end up paying more.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
Photos by HughE Dillon
A Delaware woman died in a multi-vehicle crash on I-95 in South Philadelphia Tuesday night while her 4-year-old daughter was in the backseat, state police said.
A serious crash in Hainesport, New Jersey, forced Route 38 to close Thursday night.
The ramp from Front Street to northbound I-95 and the ramp from southbound I-95 to Front Street will reopen the afternoon of May 8 until the morning of May 11.
Breeze Airways launched its first flights out of Atlantic City International Airport just days after Spirit Airlines shut down suddenly.
The sudden shutdown of Spirit Airlines is having an outsized impact on Atlantic City International Airport, where the budget carrier accounted for about 75% of all flights.
The 2026 PGA Championship at Aronimink Golf Club brought roughly 200,000 golf fans to Newtown Square, Delaware County.
Rory McIlroy's frustrating final round at the PGA Championship boiled over with an angry exchange with a fan after a "U-S-A!" shout from the gallery at Aronimink Golf Club.
Sunday's win at Aronimink Golf Club in Newtown Square, Pennsylvania, is only his second PGA tour victory, after winning the 2024 Wyndham Championship.
Bryce Harper hit a home run off ace Paul Skenes to lead the Phillies to a 6-0 win over the Pirates and a sweep of the three-game series.
Alex Smalley has a two-shot lead in the PGA Championship.
Uzo Aduba and Darren Criss announced the 2026 Tony nominees for select categories on "CBS Mornings" on Tuesday.
If you dine out in Philadelphia during the 2026 FIFA World Cup events, you could end up paying more.
Call Your Mother, a Washington D.C. based bagel and deli chain, now has the keys to Metropolitan's Rittenhouse Square location.
The Philadelphia Museum of Art is embracing a statue it once kept at arm's length.
The "Dog Days Are Over" for the Flyers, but their return to the playoffs comes at the cost of the Florence + the Machine concert.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Hunter Smith, 7, was mourned by family members and loved ones Sunday at Memorial Avenue Park in Gibbstown.
Aaron Rai rose to the top of the golf world and hoisted the Wanamaker Trophy Sunday at Aronimink Golf Club and won the PGA Championship.
The Philadelphia area will feel like summer this week with temperatures likely to hit the 90s. Meteorologist Andrew Kozak has the NEXT Weather forecast.
Community members say Mother African Union Church in Wilmington, Delaware, which was destroyed in a fire Sunday, was a vital gathering place where history was made.
Andrew Kozak has the latest NEXT Weather forecast for the Philadelphia region on a warm Sunday night.