Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
After the torrential rain Thursday afternoon, the hot and humid air will remain in place for Friday in the Philadelphia region.
Jesús Luzardo allowed two hits in seven innings and struck out 11; Justin Crawford's base hit in the eighth inning drove in the game's only run, and the Phillies beat the Reds 1-0 in a pitcher's duel.
"Task," the hit HBO series, is filming parts of its second season in Manayunk, and it's hard to miss the production's presence in the Philadelphia neighborhood.
Pennsylvania Sens. Dave McCormick and John Fetterman have formed a joint fundraising committee.
A viral social media trend involving squishy toys is sending a growing number of children to hospital burn units.
After the torrential rain Thursday afternoon, the hot and humid air will remain in place for Friday in the Philadelphia region.
CBS News Philadelphia is proud to celebrate a momentous milestone in anchor Ukee Washington's career as he marks 40 years with the station.
Yahnae Clegg-Brown and Naiyr Sanders are charged with neglecting and abusing a young woman with Down syndrome in their care in Delaware County.
Jesús Luzardo allowed two hits in seven innings and struck out 11; Justin Crawford's base hit in the eighth inning drove in the game's only run, and the Phillies beat the Reds 1-0 in a pitcher's duel.
"Task," the hit HBO series, is filming parts of its second season in Manayunk, and it's hard to miss the production's presence in the Philadelphia neighborhood.
"Task," the hit HBO series, is filming parts of its second season in Manayunk, and it's hard to miss the production's presence in the Philadelphia neighborhood.
Tree House Books will receive money from MLB and the Phillies to upgrade its literary center in North Philadelphia.
Eugene Horsch, whose Olney home was searched in June after his arrest in Old City, was indicted on federal charges this week.
Leonard Abramson, 93, was "a true friend" and major donor to Penn Medicine and cancer care initiatives.
Yahnae Clegg-Brown and Naiyr Sanders are charged with neglecting and abusing a young woman with Down syndrome in their care in Delaware County.
The man who pleaded guilty to killing a veterinarian from Cherry Hill in 2024 was sentenced Thursday afternoon.
Leaders in Camden, New Jersey, are working to prevent a repeat of Monday's devastating flooding as more rain moves in.
EMR Recycling in Camden, which has been the site of more than a dozen fires, will be able to reopen under certain conditions, a judge ruled.
A rare but dangerous tick-borne virus called Powassan can attack the central nervous system and lead to memory loss.
To celebrate 100 years, the Ben Franklin Bridge will completely close to vehicles on Saturday, July 11 and allow pedestrians to walk across the main traffic lanes.
A viral social media trend involving squishy toys is sending a growing number of children to hospital burn units.
The family of a 19-year-old man who was shot and killed by Wilmington Police last month is calling for body camera video of the incident to be made public.
Chopper 3 was over the fire, showing firefighters on the roof battling the blaze in the 1500 block of Clayton Road in Wilmington.
Communities in Pennsylvania, New Jersey and Delaware are planning fireworks and other celebrations to mark America's 250th birthday.
City council members in Wilmington, Delaware, want Kadir Skinner's family to be able to review bodycam footage within the next 72 hours.
A viral social media trend involving squishy toys is sending a growing number of children to hospital burn units.
Leonard Abramson, 93, was "a true friend" and major donor to Penn Medicine and cancer care initiatives.
A rare but dangerous tick-borne virus called Powassan can attack the central nervous system and lead to memory loss.
The FDA is urging parents and caregivers to immediately stop using a Nara Organics-brand formula after several infants contracted botulism.
New Jersey is set to charge companies whose workers have Medicaid health coverage.
While some assume landlords are required to provide air conditioning, the law is not nearly as clear-cut as it is for heat in the winter
New Jersey is set to charge companies whose workers have Medicaid health coverage.
Target is voluntarily recalling two types of baby wipes due to concerns that the products may be contaminated with bacteria that may cause "serious and life-threatening infections," the U.S. Food and Drug Administration said on Friday.
The Pennsylvania Liquor Control Board says it will begin approving the extended-hours permits for Philadelphia businesses within the next week.
Two top-rated and critically acclaimed restaurants in the Philadelphia area are receiving a new honor.
A major rail injection saw service suspensions and delays after a SEPTA Regional Rail train derailed Wednesday in Philadelphia.
Three men died in a plane crash in Maryland Saturday night, police said.
Organizers say they want the FIFA Fan Festival in Philadelphia to be "soccer Coachella" for fans from around the world.
SEPTA and its police union have tentatively agreed to a new contract, averting a strike during a busy summer in Philadelphia.
Traffic is backed up on I-95 North in Philadelphia because of a crash near East Allegheny Avenue.
Jesús Luzardo allowed two hits in seven innings and struck out 11; Justin Crawford's base hit in the eighth inning drove in the game's only run, and the Phillies beat the Reds 1-0 in a pitcher's duel.
Philadelphia Phillies first baseman Bryce Harper will compete at next week's Home Run Derby at Citizens Bank Park.
Tree House Books will receive money from MLB and the Phillies to upgrade its literary center in North Philadelphia.
Renowned 3D pop artist Charles Fazzino is creating unique handmade pieces for Philly's MLB All-Star Game.
Christian Pulisic was diagnosed with a fractured right leg, the U.S. Soccer Federation announced Thursday.
The nominations for the 78th annual Primetime Emmy Awards were announced Wednesday morning in Los Angeles, with the final season of HBO Max's "Hacks" setting a new record for the most nominations in a single year for a comedy series.
Taylor Swift and Travis Kelce were married as they celebrated their wedding with hundreds of guests Friday at Madison Square Garden in New York City.
Victor Willis, lead singer of the disco group Village People, whose hit "Y.M.C.A." became a fixture at rallies for President Trump, has died at the age of 74, his wife and the band said.
There appear to be new clues about the location of Taylor Swift and Travis Kelce's wedding.
Clive Davis helped shape the careers of music stars including Janis Joplin, Bruce Springsteen and Whitney Houston.
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Grant Gilmore says there will be a small chance of storms on Friday in the Philadelphia region. Here's the latest NEXT Weather forecast.
Eugene Horsch, the man whose Philadelphia home was the last known location of a woman who disappeared a decade ago, was indicted on federal charges this week.
Some residents in the Philadelphia region saw their streets get flooded again for the second time this week.
The hit HBO series is filming parts of its second season in the neighborhood, and it’s hard to miss the production’s presence.
Ukee Washington thanked his family, loved ones and God for hitting 40 years at CBS Philadelphia.