Need a refund or replacement? The best way to make a customer complaint
Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
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Consumer experts say you shouldn't be left paying for poor service or bad products, and you may have more power than you think to get your money back.
If you're looking for work — or just a side-hustle to make some extra cash — think twice before replying to that job posting. Consumer advocates weigh in on what red flags to keep an eye out for.
Around 7,450 Zipadee Kids convertible house bed frames and Montessori floor beds were recalled for a "serious entrapment hazard," according to the Consumer Product Safety Commission.
Most people groan about filing their taxes but, for a con artist, it can be a chance to steal your return.
There's a new warning about health and beauty products that offer so-called risk-free trial samples.
Scam artists go to great lengths to fool people, posing as everything from government officials to your cell phone provider. They're also using social media to act like old friends.
A new report from the Better Business Bureau finds the riskiest scams are often very low-tech.
The Better Business Bureau has created an interactive map to help consumers learn about scams, and report them.
What types of companies aggravate you the most? The Better Business Bureau is out with its list of industries that get the most customer complaints. 3 On Your Side Consumer Reporter Jim Donovan has the details.
Panic is a scammer's best friend, says Mary Bach, chair of AARP Pennsylvania's Consumer Issues Task Force.
You've probably seen or heard the advertisements for Virtua's "quad sparing" knee replacement surgery on TV, radio, or online. "He's off his walker," explains an actress portraying his wife.
3 On Your Side Consumer Reporter Jim Donovan shows you how to avoid becoming a victim of click-jacking.
Apparently, the organization has been receiving complaints about various "fun runs" that have been canceled with short notice.
As a teenager, McConaughey had used mink oil, marketed to him as a cure for acne but it actually made his complexion worse, so he sued. And lost.
As 3 On Your Side Consumer Reporter Jim Donovan finds, hopeful parents are turning to the internet to fund adoptions and fertility treatments.
As 3 On Your Side consumer reporter Jim Donovan explains, "pre-paid" is now the payment method of choice for some scammers.
It's one of the best-selling cars in the United States, but some drivers say it took them where they didn't want to go! Tonight 3 On Your Side Consumer Reporter Jim Donovan tells us about what some are calling "Wandering Sonata Syndrome."
If your company has been harmed by what you believe to be a false claim what are your legal rights?
Before donating to a charity, 3 On Your Side Consumer Reporter Jim Donovan offers some helpful advice and warns us about charity scams that have a tech twist.
Online shopping can be a great way to snag a great deal, but not all internet merchants are created equal. 3 On Your Side Consumer Reporter Jim Donovan has advice on how to spot counterfeit items.
As the school year comes to a close, many families may be planning a move to a new home. Here is some advice to keep your move hassle free.
It is easier than ever today to open up a moving company with the help of websites like Craigslist.
Have you considered going green and adding solar panels to your home? They're supposed to help you save money on your energy bills while helping the environment. Well 3 On Your Side's Jim Donovan has a warning about solar scams that you need to hear before you make the switch to solar energy.
Two women died in a fiery crash in Downingtown, Pennsylvania, Sunday afternoon, police said.
A woman was found dead in the Delaware River in South Philadelphia Monday morning, police said.
Two people were hospitalized after a fire at a car dealership in Bridgeport, Montgomery County, Monday night.
The operation is targeting smoke shops in Philadelphia engaged in illegal activity and has helped close 13 smoke shops in the past six months.
Jesús Luzardo struck out 12 and threw a two-hit shutout, leading the Philadelphia Phillies to a 1-0 win over the Atlanta Braves.
The operation is targeting smoke shops in Philadelphia engaged in illegal activity and has helped close 13 smoke shops in the past six months.
Two people were hospitalized after a fire at a car dealership in Bridgeport, Montgomery County, Monday night.
A suspect and a family member were arrested after a road-rage stabbing on Interstate 476 led to a brief lockdown at Villanova, a law enforcement source said.
Two women died in a fiery crash in Downingtown, Pennsylvania, Sunday afternoon, police said.
A woman was found dead in the Delaware River in South Philadelphia Monday morning, police said.
Two women died in a fiery crash in Downingtown, Pennsylvania, Sunday afternoon, police said.
A woman was found dead in the Delaware River in South Philadelphia Monday morning, police said.
Two people were hospitalized after a fire at a car dealership in Bridgeport, Montgomery County, Monday night.
The operation is targeting smoke shops in Philadelphia engaged in illegal activity and has helped close 13 smoke shops in the past six months.
Police are searching for two suspects after a "One Piece" trading card valued at $8,000 was stolen from a Berks County trading card shop.
Less than eight months after being sworn in, New Jersey Lt. Governor Dale Caldwell has come under scrutiny.
Families made sure to spend time together and squeeze as much out of summer as they could during Labor Day weekend at the Jersey Shore.
A crash on Black Horse Pike in Monroe Township left a 54-year-old man dead and two others injured early Friday morning, police said.
Police believe a group of dirt bike riders deliberately damaged the field at the Mullica Township Recreational Complex and then drove away.
A South Jersey woman who spent nearly $1,000 on Bruno Mars tickets says she finally got her money back after contacting CBS News Philadelphia for help.
Hannah Kleitz's grave was robbed in 2002 and her remains were found in 2011, but she wasn't reunited with her grave until 2026.
Two men and a woman were injured in a shooting in Wilmington Saturday night, police said.
A shooting in a CAVA parking lot in Dover left an 18-year-old man dead Friday night, police said.
While Friday will not be quite as active as the past few days, the Philadelphia region will still need to watch for some late afternoon and Friday evening storms.
More showers and storms will be possible later this afternoon into this evening and bring back the chance for severe weather.
A proton therapy treatment being tested at Penn Medicine in Philadelphia could change the future of cancer treatment.
After losing her mother, Sarah Kagan wants to change how employers deal with grief.
Pennsylvania health officials say two people who had measles died in the state, but Health Secretary Robert F. Kennedy Jr. is questioning that.
A Philadelphia police officer taking daraxonrasib for pancreatic cancer says the drug is giving her hope.
Pennsylvania has recorded its first two deaths connected to measles in 35 years.
New Jersey floral designer Alisha Simone Bell said she puts her "whole heart" into every arrangement and every detail.
On Tuesday, Pennsylvania took a major step in the fight against the negative impacts of social media, particularly on children.
Thieves are smashing windows and targeting trading card stores looking for valuable Pokémon cards, police in South Jersey say.
Customers lined up to support Somerdale Cold Cuts as it reopened after a copper theft.
While some assume landlords are required to provide air conditioning, the law is not nearly as clear-cut as it is for heat in the winter
SEPTA is receiving a federal grant worth more than $13 million to replace its aging Silverliner IV Regional Rail fleet.
For the first time in a decade, the Philadelphia Cycling Classic returns this weekend.
Beginning Sunday, several bus routes in Philadelphia are changing, including the addition of two new routes.
A deadly crash in Warminster is under investigation Sunday, police said.
PennDOT is advising drivers about an overnight closure on the Schuylkill Expressway westbound in West Philadelphia between 30th Street and the interchange with I-676 East.
Jesús Luzardo struck out 12 and threw a two-hit shutout, leading the Philadelphia Phillies to a 1-0 win over the Atlanta Braves.
Ronald Acuña Jr. hit a tying three-run homer, Austin Riley added a go-ahead RBI triple and the Braves used a late rally to defeat the Phillies 5-4, extending their lead in the NL East to five games.
Cavan Sullivan scored in a third straight match to become the first teenager with a goal contribution in five straight and the Philadelphia Union beat CF Montreal 2-0 to extend their unbeaten streak to eight.
Zack Wheeler struck out nine, Kyle Schwarber hit his MLB-leading 41st home run and the Phillies pulled within four games of the first-place Braves in the NL East with a 4-2 victory Saturday night.
Rocco Becht threw for 271 yards with four touchdowns and No. 18 Penn State beat Marshall 45-0 to begin the Matt Campbell era.
The Landmark Ritz Five movie theater in Philadelphia's Old City neighborhood has reopened after a brief closure.
"Sunday Morning" looks back at the astonishing career of the queen of country music, whose talent, warmth, wit, and philanthropy made her a genuine, once-in-a-generation luminary.
Three AMC Theatres in the Philadelphia region are holding special screenings to celebrate the life and legacy of Dolly Parton.
Stella Parton said her sister Dolly told her "that if there was no hope for her, she would still allow her medical team to try experimental drugs in the hope of helping others in the future."
Tim Curry was known for his iconic performances in cult classics like "The Rocky Horror Picture Show" and the original screen adaptation of Stephen King's "It."
Ukee Washington reports.
Natasha Brown reports.
Natasha Brown reports.
Natasha Brown reports.
Ukee Washington reports.
Middle school students in Philadelphia got the opportunity to do hands-on learning during the school district's five-day career and technical camp.
With her Girl Talk mentoring program, one Philadelphia teen turned her camp days into a safe space to discuss social issues young girls face every day.
Recent high school graduate Sylvain Farrell says his temporary position at a local clinic is the pathway to a full-time career.
A Philadelphia student won an award from NFL Films for his documentary on bringing back sports teams at his Kensington school.
A group of East Norriton eighth graders took what started as an Earth Day project and made a whole initiative.
Bill Kelly has the latest NEXT Weather forecast for the Philadelphia region on Monday night.
Mother Nature showed off for the unofficial end of summer, as people at the Jersey Shore got to enjoy a perfect day.
In the aftermath of the 9/11 attacks, thousands of people were exposed to toxic dust and debris in Lower Manhattan. Many people are still dealing with medical issues because of the exposure.
The fire is burning at PA Imports Auto Sales on DeKalb Street.
The NTSB provided an update Monday afternoon on its investigation into what caused an Amazon cargo plane to overshoot a runway at Miami International Airport.