Southwest changes policy for passengers who need extra space
The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
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The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
Spirit Captain Jon Jackson's retirement flight was called off due to the shutdown. A Southwest crew stepped in to turn the sad day into an incredible moment.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest and its seating policy are popular with travelers at Long Island MacArthur Airport. CBS New York's Carolyn Gusoff reports.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The ground stop delayed more than 1,500 flights on the East Coast due to a technical issue.
The proposed legislation also includes a limit on fees for baggage and seating.
The airline is upgrading its current crew scheduling software rather than replacing the entire system.
The airline canceled more than 16,000 flights during the busy Christmas travel week.
Southwest's flight fiasco over the holidays is expected to cost the airline hundreds of millions of dollars.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
This comes after Southwest canceled thousands of flights and stranded passengers last week.
After weeks of travel headaches, some lawmakers want to give travelers a bill of rights when they fly. Thousands of canceled flights left many people stranded, especially Southwest customers. CBS2's Ali Bauman explains.
After last week's air travel meltdown, some lawmakers are now calling for passengers to have more rights.
The plan would protect passengers following last week's Southwest Airlines meltdown.
The airline canceled another 2,300 flights Thursday before returning to normal operations today. CBS2's Christina Fan has the latest from LaGuardia Airport.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
An NYPD parking lot in the East Village in Lower Manhattan will soon transform into more affordable housing.
New York City has been accused of being too slow to respond to the homeless encampment growing between the Intrepid Museum and Javits Center.
An elevator in one Brooklyn apartment building has been out of service for a couple of weeks, leaving some elderly tenants unable to go about their daily lives.
Authorities on Long Island are warning about a scheme in which victims are being urged to convert their savings into gold bars, then hand them over for "safekeeping."
A school bus was involved in a crash on the Staten Island Expressway Monday.
An NYPD parking lot in the East Village in Lower Manhattan will soon transform into more affordable housing.
New York City has been accused of being too slow to respond to the homeless encampment growing between the Intrepid Museum and Javits Center.
An elevator in one Brooklyn apartment building has been out of service for a couple of weeks, leaving some elderly tenants unable to go about their daily lives.
Authorities on Long Island are warning about a scheme in which victims are being urged to convert their savings into gold bars, then hand them over for "safekeeping."
A school bus was involved in a crash on the Staten Island Expressway Monday.
A heat advisory will go into effect from Tuesday to Wednesday for NYC and the surrounding area, as feels-like temperatures could reach the 100s.
People in the New York City area should brace for more extreme weather this week.
Some storms returned to the New York City and New Jersey area on Friday.
Thursday's flood warnings have been canceled for New York City and New Jersey, but storms are expected to return Friday.
Severe thunderstorms swept through New York and New Jersey on Saturday night, causing damage amid Fourth of July festivities.
Robots called "Daxbots" will be roaming around Hoboken to collect data on sidewalks, curb ramps and other pedestrian infrastructure.
The car owner started the vehicle, and it exploded, launching debris into homes, yards and across a road on Monday morning.
A heat advisory will go into effect from Tuesday to Wednesday for NYC and the surrounding area, as feels-like temperatures could reach the 100s.
A New Jersey man says his T-shirt nearly got him kicked off a United Airlines flight.
People in the New York City area should brace for more extreme weather this week.
Authorities on Long Island are warning about a scheme in which victims are being urged to convert their savings into gold bars, then hand them over for "safekeeping."
Authorities on Long Island are warning about a scheme in which victims are being urged their savings into gold bars, and to then hand over those gold bars over for "safekeeping." CBS News New York's Carolyn Gusoff reports.
Some storms returned to the New York City and New Jersey area on Friday.
The Smithtown Library on Long Island opened all of its doors Thursday, nearly two years after a wave of water flowed through the building during catastrophic flooding. CBS News New York's Jennifer McLogan reports.
Some people who watched the FourLeaf Air Show at Jones Beach over the weekend are claiming the colorful smoke from the performing planes damaged their boats.
An NYPD parking lot in the East Village in Lower Manhattan will soon transform into more affordable housing.
New York City has been accused of being too slow to respond to the homeless encampment growing between the Intrepid Museum and Javits Center.
As the number of cases of Legionnaires' disease on the Upper East Side continues to rise, City Council Speaker Julie Menin is blasting the Mamdani administration over its handling of the outbreak.
U.S. District Judge Kathleen Williams said President Trump's lawsuit against the IRS had been filed for an "improper purpose."
Sen. Mitch McConnell released a statement on his health on Sunday along with a photo of himself and his wife, Elaine Chao, after questions swirled about his condition.
As the number of cases of Legionnaires' disease on the Upper East Side continues to rise, City Council Speaker Julie Menin is blasting the Mamdani administration over its handling of the outbreak.
All of the Upper East Side buildings with cooling towers that tested positive for Legionella bacteria have completed necessary cleaning, New York City health officials said Sunday.
Thirty-one people who were hospitalized with Legionnaires' disease on the Upper East Side have been discharged, New York City health officials said Saturday.
New Jersey is one of more than a dozen states that are working to collect, remove and destroy all of their aqueous film-forming foam.
Healthcare leaders in New York are warning of a potential caregiver crisis if TPS is permanently revoked from immigrant healthcare workers.
New Zealand actor Sam Neill, known for "Jurassic Park" and "The Piano," died Monday at 78, his family says.
The final show of Jay-Z's anniversary concert series at Yankee Stadium was delayed for hours after hundreds of ticketless fans flooded the gates and breached security, according to officials.
Jay-Z and some very special guests took over Yankee Stadium on Friday night, performing to a sold-out crowd.
Bonnie Tyler, the Welsh pop star best known for singing the chart-topping power ballad "Total Eclipse of the Heart" in 1983, has died. She was 75.
Taylor Swift and Travis Kelce were married in a place that generates plenty of garbage, and one man figured out there is a market for it if you package it just right.
The New York Mets have stumbled into the All-Star break after their worst first half in 31 years.
Ben Rice hit a two-run triple in the top of the eighth inning to give the Yankees their third straight come-from-behind victory over the Nationals, 5-3 on Sunday.
The Red Sox extended their winning streak to nine by beating the New York Mets 3-2 Sunday.
The surging Red Sox extended their winning streak to eight games with a 4-0 victory over the Mets on Saturday.
Trent Grisham's two-run homer in of the eighth inning gave the Yankees another comeback victory over the Nationals' bullpen, 4-2 on Saturday.
Two Upper West Side children went on a mission to visit 40 playgrounds in one day, hoping to set a record.
Eddie Palmieri, the East Harlem legend who revolutionized Latin music, now has a street renamed in his honor.
Services for the UnderServed's urban gardens and beehives provide therapeutic opportunities for New Yorkers with intellectual and developmental disabilities and behavioral health challenges
Religious institutions across the country are exploring how their properties can help address the affordable housing crisis, with a Brooklyn development offering a model for blending community needs with faith-based missions.
The Classical Theatre of Harlem's artistic director says Shakespeare's famous tragedy is more relevant today, though audiences can always expect a twist.
People dressed in elaborate headgear and paraded up Fifth Avenue for New York City's Easter Sunday tradition.
The Halloween tradition strolled through Manhattan's East Village on Sunday, with furry friends dressed in colorful costumes.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The annual Easter Parade and Easter Bonnet Festival was held in Manhattan on April 20, 2025.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
It's the second time in one week that federal immigration officers have used deadly force. CBS News' Lilia Luciano reports.
People living on the Upper East Side still have many questions about the Legionnaires' disease cluster. CBS News New York's Adi Guajardo reports.
CBS News New York's Vanessa Murdock took a ride Monday on the SHERP.
CBS News New York's Lonnie Quinn is in Bryant Park for the first Paramount+ Movie Night of the summer.
Hicks said that surgery on his left eye was successful in a note to the people of the archdiocese
