Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
Watch CBS News
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Two suspects are in custody after dozens of iPhones were taken from a Verizon store in Antelope and tracked to the Woodland area, deputies said.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
A rural community in El Dorado County is upset about a proposed Verizon cellphone tower being built in their neighborhood.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
When an El Dorado Hills viewer kept getting her phone lines taxed from a city she hadn't lived in for years, it was time to call on Kurtis Ming to investigate. It's something you may want to check on in your bill, too.
Sacramento Mayor Darrell Steinberg is trying to position the city as a demonstration hub for new technology, but with anything new comes questions about public safety.
Two people are behind bars after reportedly stealing $3,000 of property from a Verizon store Wednesday.
After Verizon Wireless chose Sacramento as one of its first 5G markets, it turned an early 5G Home installation last fall into a media event.
Verizon said Monday that the New York company will be organized into four groups at the start of the year: Consumer, Business, Media, and Global Network & Technology.
Lodi police are looking for four suspects involved in a robbery of a Verizon Store in the 1500 block of S. Lower Sacramento Road in September.
Cellular companies such as Verizon are looking to challenge traditional cable companies with residential internet service that promises to be ultra-fast, affordable and wireless.
A hearing is set to happen at the State Capitol on Friday to figure out why Verizon throttled data to first responders during the Mendocino Complex Fire.
Firefighters battling the largest blaze in California history say Verizon throttled their data, crippling important resources during the emergency.
Sacramento will be the first city in the country to get 5G cell service later this summer, but health concerns are now being raised about the equipment.
Verizon Communications will create a new company called Oath after it completes its $4.5 billion acquisition of Yahoo and melds the troubled internet company with its AOL operations.
Is Verizon planning to spy on its customers? You might conclude that it is after reading Verizon's privacy policy on an upcoming AppFlash service, which promises easier access to search and apps on Android phones. The policy says Verizon may share data on features and services you use, along with the list of apps you have installed on your phone, with other Verizon businesses to target ads.
Verizon is buying Yahoo for $4.83 billion, marking the end of an era for a company that once defined the internet.
When Carlson called Verizon, he says they told him he couldn't close the account, because his Social Security number didn't match the one they had on file.
Residents wanted CBS13 to attend a meeting between them and their homeowner's association's board of directors, but the board kept us out.
At the peak of the problem, it wasn't just Comcast, but also a Verizon outage. Cable TV, home Internet and phones, as well as cellphones were affected from Vacaville to Fairfield.
Fire crews were battling vegetation fires across the region Sunday as a red flag warning remains in effect through Monday evening.
It is the fifth time the Moving Wall Vietnam Memorial has been in Stockton. The memorial is open to the public 24 hours a day.
Harrison Bader hit a grand slam that capped an eight-run eighth inning and the San Francisco Giants beat the sloppy Athletics 10-1 in 25-35 mph winds.
An apartment complex on the Grid in Sacramento was damaged by a large fire Saturday evening.
Thousands of country music fans traded traditional concert venues for open fields Saturday night as country star Luke Bryan brought his Farm Tour to Mahon Ranch in Elk Grove.
Fire crews were battling vegetation fires across the region Sunday as a red flag warning remains in effect through Monday evening.
It is the fifth time the Moving Wall Vietnam Memorial has been in Stockton. The memorial is open to the public 24 hours a day.
Many Pacific Gas and Electric customers are without power on Sunday as planned de-energizations start over critical fire weather.
Harrison Bader hit a grand slam that capped an eight-run eighth inning and the San Francisco Giants beat the sloppy Athletics 10-1 in 25-35 mph winds.
An apartment complex on the Grid in Sacramento was damaged by a large fire Saturday evening.
A new needle exchange pilot program at the Sacramento Public Library is drawing backlash from some neighbors who say they are concerned about the safety of families and children.
Sacramento city leaders are continuing negotiations over how to close a $66 million budget deficit, with councilmembers signaling support for preserving several community programs even as difficult cuts loom ahead.
Sacramento police are investigating a stabbing that they say left a woman in critical condition Tuesday evening in South Natomas.
A semi-truck caught on fire and was impacting traffic on Interstate 5 in South Sacramento late Tuesday afternoon, officials said.
A new sponsorship patch will adorn the jerseys of Sacramento Kings players next season.
Many Pacific Gas and Electric customers are without power on Sunday as planned de-energizations start over critical fire weather.
Forecasters issued warnings to Northern California residents about widespread gusty winds and high fire danger as well as beach hazards during the weekend.
Top gubernatorial candidates faced off in a debate hosted Thursday by CBS News California and the San Francisco Examiner.
California Gov. Gavin Newsom unveiled his final budget proposal Thursday.
A former chief of staff to Gov. Gavin Newsom has pleaded guilty in an alleged scheme to steal campaign money from former federal Health Secretary Xavier Becerra.
Harrison Bader hit a grand slam that capped an eight-run eighth inning and the San Francisco Giants beat the sloppy Athletics 10-1 in 25-35 mph winds.
Casey Schmitt hit two home runs and drove in three, Trevor McDonald struck out five in 6 2/3 innings, and the San Francisco Giants beat the Athletics 6-4.
Nick Kurtz homered for a third straight game, hitting a go-ahead three-run shot in the fifth inning and the Athletics beat the San Francisco Giants 5-2 on Friday night.
Jordan Walker had a solo homer and drove in the go-ahead run in the ninth inning to lead the St. Louis Cardinals to a 5-4 win over the Athletics.
Nick Kurtz hit a grand slam, J.T. Ginn pitched six innings of one-run ball and the Athletics beat the St. Louis Cardinals 6-2 on Wednesday night.
Gas prices, inflation weigh on Americans. Many see lack of clarity on what's happening in Iran.
President Trump announced Friday evening that U.S. and Nigerian military forces had killed Abu-Bilal al-Minuki, a leader in the Islamic State group.
Dr. Tracy Beth Høeg, leader of the Food and Drug Administration division responsible for regulating prescription and over-the-counter drugs, is leaving her post, a senior FDA official confirmed.
The Supreme Court on Friday rejected a bid by Virginia Democrats to revive its new voter-approved congressional map that was drawn to advantage the party for the upcoming midterm elections.
President Trump's trip to China could bolster economic relations, but failed to deliver a breakthrough deal, some trade and energy experts said.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Dr. Tracy Beth Høeg, leader of the Food and Drug Administration division responsible for regulating prescription and over-the-counter drugs, is leaving her post, a senior FDA official confirmed.
A West Park High School sophomore is celebrating the end of the school year and a second chance at life after suffering a sudden cardiac arrest during band class last month.
California public health officials said on Wednesday that they have identified a fifth resident who may have been exposed to the Andes hantavirus due to the outbreak on the MV Hondius cruise ship.
"Your doctor could be making decisions around treatment based on studies that never existed," one expert said.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Fresh off their undefeated season and conference championship win, the women on the team are speaking out for the first time.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
Six months after a California wildfire destroyed dozens of homes in the Tuolumne County community of Chinese Camp, officials say debris removal is now complete and properties are being returned to their owners.
A man has been arrested and charged in connection with the Tiger Fire that burned 118 acres in California's Amador County last summer and forced evacuations near Pioneer.
A major home developer is rethinking how communities are built in wildfire-prone areas and the future is taking shape in El Dorado County.
San Joaquin County secured a grant aimed at helping to build a wildfire protection plan for the entire county.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Junior Romello Bruhn of Woodland Christian High School is closer than ever to scoring 3,000 career points, something only 13 high school athletes have accomplished in California state history.
Jury selection in the trial of Carlos Dominguez started last week, with the trial set to start this week.
Fire crews were battling vegetation fires across the region Sunday as a red flag warning remained in effect through Monday evening.
Find out what kind of weather we're expecting this work week.
Families gathered on Sunday to pay their respects at what's known as the Moving Wall.
A solo-vehicle crash in Sloughhouse killed two teenage girls and injured three others just after midnight Sunday, the California Highway Patrol said.