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"At one point this month they were telling us only one in five callers was getting through to a live agent when they called the IRS for help," Scott MacFarlane said. "The same people who answer the phones are also processing the returns, and it's just a broken workflow."
As air travel plummeted during the pandemic, airlines big and small cut back on staff and even planes. But pent-up demand is only expected to increase this summer.
In recent years, lawmakers have been focused on addressing the sky-high cost of child care.
Area food pantries are struggling to feed hungry families in the community, and the need is growing again.
Consumer prices jumped 8.5% year-over-year last month. It's the biggest spike since 1981.
Parents are reporting seeing empty shelves for baby formula at Twin Cities stores. It's a common problem across the country.
"We were just like, 'How are people doing this? How can families start?' It's crazy," Ashley Dito said.
Rep. Ilhan Omar was among a group of progressives who met with President Biden recently to push student loan forgiveness.
As gas prices continue to near $4 per gallon, Minnesotans are looking for alternatives and finding them on two wheels.
Fans aren't the only ones happy to see the Twins playing at home Friday. Local business owners say the baseball season is just what they need to help their bottom line.
It's National Beer Day, but that's not the reason some Minnesota craft breweries are excited about business. A bill at the Capitol could soon allow them to sell six-packs at their taprooms. Right now most can only sell individual growlers or crowlers, which are like oversized cans.
Beer is actually the third most popular drink in the world, behind only water and tea. Historians believe beer dates all the way back to 9500 BC.
Compared to travelers in other parts of the world, passengers in the U.S. have very few rights, which makes it all the more important to know which ones you do have.
I never thought that I would be, you know, pushing it this hard that this is what would end up happening. It's truly amazing," Allie Krueger said.
Catalytic converter thefts are surging across the Twin Cities. A new pilot program in Minnesota has a list of the top-targeted vehicles.
A funeral will be held later this week for Master Sergeant Nicole Amor, a mother of two from White Bear Lake, Minnesota, who was killed in a drone attack in Kuwait.
The Minnesota State Patrol says at least one person was hurt early Tuesday morning in a crash on Interstate 494 in Bloomington.
Minnesota's Office of the Legislative Auditor will release a report Tuesday that looks into how some Medicaid fraud schemes were investigated in the state.
Leaders of Rosemount-Apple Valley-Eagan ISD 196 say all district schools are closed Tuesday "out of an abundance of caution" after "multiple schools received threats."
It's not uncommon to see Minnesotans lending a helping hand after a winter storm, but in some areas, neighbors can't keep up with the demand. The Saintly City Snow Angels and Fulton Snow Angels in the Twin Cities are working to bridge that gap.
Three townhomes in Lusten, Minnesota, were damaged in a fire on Monday afternoon, according to the Cook County Sheriff's Office.
A 53-year-old man is in the hospital after he was stabbed in Scandia Valley Township, Minnesota, on Sunday morning.
A 22-year-old man died in a crash in Meeker County, Minnesota, early Saturday morning.
Minneapolis and St. Paul are among the Minnesota communities that have declared snow emergencies in the wake of this weekend's massive blizzard.
The word of the day Sunday in southern Minnesota was "challenging," with snow conditions making roads difficult to navigate.
A Wisconsin legislator has pleaded no contest to a misdemeanor count of disorderly conduct in connection with a bitter feud with her caucus over resolutions honoring Hispanics.
As the war in Iran evolves, National Guardsmen from Wisconsin are being recognized for what they are doing in the Middle East.
It's the season for booking those spring break getaways, and if you're looking to skip the airport this year, take a page out of the Condé Nast Traveler.
A judge has sentenced a Wisconsin man who forged threats against President Donald Trump as part of a deportation scheme to 16½ years in prison.
A fire at a hotel in Superior, Wisconsin, Monday night left one person hurt and forced guests to move to new lodgings.
The Minnesota Department of Corrections says 95% of all incarcerated individuals will eventually be released from prison. The DOC says it does all it can to help people transition back into the community as productive citizens.
Minnesota native and World War II veteran Les Schrenk died earlier this week. He was 102 years old.
People from across the nation are traveling to the Twin Cities, but not as tourists. Many want to learn in person from Minnesota protestors to bring that knowledge back to their own cities.
The Edina wife and mother of three said she felt called to go and protest in south Minneapolis after learning that Alex Pretti had been shot and killed by two Border Patrol agents.
Tuesday afternoon, more than 20 people gathered on the Highway 62 bridge between Minneapolis and Richfield after a small protest sparked a confrontation there last week.
A Wisconsin legislator has pleaded no contest to a misdemeanor count of disorderly conduct in connection with a bitter feud with her caucus over resolutions honoring Hispanics.
As the U.S. Supreme Court decides a case on the constitutionality of reverse location warrants, Minnesota lawmakers are looking to enact a ban.
President Trump's director of the National Counterterrorism Center, Joe Kent, announced his immediate resignation Tuesday, citing the administration's decision to intervene in Iran.
The Senate voted to begin a marathon debate on the SAVE America Act, an elections bill that President Trump has been pressing Republicans to pass.
Minnesota's Office of the Legislative Auditor will release a report Tuesday that looks into how some Medicaid fraud schemes were investigated in the state.
Xcel Energy wants to increase rates for 492,000 natural gas customers in Minnesota. Customers can weigh in on the proposal during public hearings in April and May.
As fraud remains in focus in the Minnesota Legislature, the House on Monday unanimously approved a bill to repeal from state law a problematic program that prosecutors said was the target of a massive fraud scheme.
Delta is canceling flights at Midwest airports, including its Minneapolis-St. Paul hub, ahead of expected significant snow and winds starting Saturday evening through Sunday, the airline said Friday.
Minnesota House Speaker Emerita Melissa Hortman and her husband Mark were murdered in their home in June 2025. On top of grieving the sudden, tragic loss of his parents, Colin Hortman says the cleanup of his childhood home was a headache.
Data show that catalytic converter thefts are on the rise again in the Twin Cities.
As the U.S. Supreme Court decides a case on the constitutionality of reverse location warrants, Minnesota lawmakers are looking to enact a ban.
Minnesota's Office of the Legislative Auditor will release a report Tuesday that looks into how some Medicaid fraud schemes were investigated in the state.
Leaders of Rosemount-Apple Valley-Eagan ISD 196 say all district schools are closed Tuesday "out of an abundance of caution" after "multiple schools received threats."
A Minnesota woman running for U.S. Senate, accused of throwing a live tarantula onto a staircase leading to where her then-tenant was staying, has been convicted in the 2024 incident, according to court records.
Minneapolis police are searching for the suspect or suspects in a fatal shooting in a parking lot overnight.
The hit HBO Max series "The Pitt" is getting buzz for how real it feels, and there's a Minnesota doctor making sure it stays that way.
More than half-a-million taxpayer dollars meant to help Minnesotans was stolen, according to state investigators, who say a home health care provider took the money to buy flights, order food and take rides instead of helping the needy.
Can a quick workout and your phone reveal something about your heart health? Researchers at the University of Minnesota Medical School say yes, and they've built an app to prove it.
A new Iowa law bans local nondiscrimination protections on the basis of gender identity after the state became the first in the U.S. to roll back its civil rights code last year.
At a Minnesota State Capitol hearing Wednesday morning, the Minnesota Department of Veterans Affairs unveiled its "Veteran Suicide Prevention Plan."
The film follows CBS News correspondent Steve Hartman and photographer Lou Bopp through their seven-year journey to document the toll of America's school shooting epidemic.
The acclaimed filmmaker, who died in February at age 96, revolutionized the art of documentaries with such films as "Titicut Follies." In an interview recorded last year, the pioneering Wiseman talked about his unusual production methods aimed at capturing life.
Hollywood's biggest stars were honored at the 98th annual Academy Awards on Sunday. Here is what to know and how to watch the 2026 Oscars.
The hit HBO Max series "The Pitt" is getting buzz for how real it feels, and there's a Minnesota doctor making sure it stays that way.
A woman was arrested on Sunday for firing multiple shots at the Beverly Hills home of Rihanna, Los Angeles Police Department officials say.
The Northfield boys basketball team is set to play in their first state tournament in 94 years. The Raiders beat Austin 60-51 in the section final to earn their state berth
Shai Gilgeous-Alexander helped Oklahoma City beat Minnesota 116-103 as the Thunder won their eighth straight and he increased his record 20-point streak to 128 games.
Igor Shesterkin made 46 saves and Vladislav Gavrikov had a goal and two assists as the New York Rangers extended their winning streak to four games with a 4-2 win over the Minnesota Wild.
Anthony Edwards scored 42 points and the Minnesota Timberwolves held off the injury-plagued Golden State Warriors for a 127-117 win.
Rookie Peyton Anderson scored her first career goal to spark the Minnesota Frost to a 4-1 victory over the Seattle Torrent in the PWHL.
Talking Points is tracking a partisan push to end surveillance pricing this legislative session.
This session, a bipartisan bill to end surveillance pricing is moving forward at the Minnesota Capitol. In Talking Points, Esme Murphy spoke with Minnesota DFL Rep. Erin Koegel about the push and how the ban could protection your personal data.
Minnesota Democratic Rep. Angie Craig, who is running for U.S. Senate, says she now regrets her vote in favor of the Laken Riley Act last year.
With severe weather season right around the corner, what homeowners need to know about the evolving coverage for your roof.
With severe weather season right around the corner, what homeowners need to know about the evolving coverage for your roof. In Talking Points, Esme Murphy spoke with Grace Arnold, Department of Commerce commissioner about what's driving rising insurance premiums and what you should look from in home insurance coverage.
Denis Doyle was born in Kilkenny, Ireland. He emigrated to the U.S. and in 1856, Doyle traveled to Le Sueur County. Other Irish immigrants joined Doyle and the town was born.
One of the oldest operating theaters in the Midwest is in danger of closing its doors for good.
In St. Louis Park, Minnesota, there's a place where you can find radio and television technology that's nearly a century old — and it still works.
One of the best views in Minnesota is at the top of a Bloomington hill. But 15-year-old Jacob Larson isn't here for the scenery. He's here for the jump.
Pine trees are a common sight up north. But on a Carlton, Minnesota, road, they're joined by giant lollipops. They serve as the welcoming committee for Sweetly Kismet, one of the largest candy stores in the state.
Heavy snow followed by bitter cold hit Minnesotans with a double whammy of winter. The good news is spring-like weather is right around the corner, but its quick arrival could spell trouble for homeowners.
Minnesota lakes remain frozen. The people walking on trails around them remain bundled up. After a warm start to March, the seasonal shift is sputtering as it often tends to do.
Drivers are bracing themselves for higher prices when they pull up to gas stations. But the pump isn't the only place you can expect to pay more in the weeks ahead.
A push for stricter gun laws in Minnesota is not new. However, this session comes on the heels of a devastating mass shooting last summer in which the target was students in prayer at Annunciation Catholic School in Minneapolis.
The military strikes against Iran have sparked intense debate in Congress. U.S. lawmakers are not only split on whether to support the operation but also on whether President Trump should have sought congressional approval in advance. WCCO investigates how the Constitution defines declarations of war.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Minnesotans got a great view of the northern lights Tuesday night.
A look at the newest addition to the polar bear population at St. Paul, Minnesota's Como Zoo.
From food shelves to school programs, our team is proud to serve where it matters most.
The Minnesota State Fair has unveiled its new food, drinks and vendors for 2025.
Just as cleanup is underway after a weekend snowstorm, some more snow is on the way for Minnesota.
In Minnesota, weather can be all over the place. Here at WCCO, we want to give you what you need to prepare for what's happening next.
Quiet and cold start to the St. Patrick's Day holiday, then snow develops from the afternoon into the evening, WCCO meteorologist Joseph Dames reports.
Tuesday gets off to a quiet start before snow develops in the afternoon and into the evening in the Twin Cities, says NEXT Weather meteorologist Joseph Dames.
Tuesday gets off to a quiet start before snow develops in the afternoon and into the evening in the Twin Cities, says NEXT Weather meteorologist Joseph Dames.
Just as cleanup is underway after a weekend snowstorm, some more snow is on the way for Minnesota.
The OLA determined that most of the OIG’s decisions were reasonable.
Schools are shut down across one of the state’s largest districts after multiple threatening voicemails overnight.
The tech company Flock has used automatic license plate readers to help carry out the Trump administration's immigration agenda in Minnesota.
Auditors found that, in several cases, complaints involving possible kickbacks where providers allegedly offered incentives to families had been closed without investigation.