Southwest Airlines eliminating open seating, offering redeye flights
According to research conducted by Southwest, 80% of customers and 86% of potential customers said they prefer an assigned seat.
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According to research conducted by Southwest, 80% of customers and 86% of potential customers said they prefer an assigned seat.
CBS News Travel Analyst Peter Greenberg talks with CBS 2's Jackie Kostek about Southwest Airlines where a major investor is calling for a change in leadership and direction, criticizing the company's financial performance.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
An engine covering fell off a Boeing plane and hit the plane's wing flap as the Houston-bound Southwest Airlines flight took off from Denver International Airport on Sunday morning
This time it was a Boeing 737-800 plane that suffered a malfunction.
This time it was a Boeing 737-800 plane that suffered a malfunction.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
As of 10 p.m., some people were waiting for up to three hours trying to get their checked bags back after their Southwest Airlines flights were canceled. CBS 2's Andrew Ramos reports.
While Southwest Airlines pinned the blame on weather, we heard from some that a staffing shortage was also a major factor.
Southwest Airlines flights at Midway International Airport saw the most significant delays. CBS 2's Andrew Ramos reports.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Just months after an operation failure derailed travel plans for millions during the holidays, another technical issue delayed hundreds of flights on Tuesday.
Southwest Airlines is again making headlines for all the wrong reasons. Just months after an operation failure derailed travel plans for millions during the holidays, another technical issue delayed hundreds of flights on Tuesday.
A technology issue has forced more than 1,700 Southwest Airlines flights to be delayed on Tuesday morning.
The holiday mess with thousands of canceled Southwest flights certainly didn't help.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
"We got to spend the last two weeks with our three grandchildren here in Chicago, so that was wonderful."
But there was also still a line of passengers waiting on their bags from flights canceled earlier in the week.
After more than a week of chaos, Southwest Airlines promised a return to normal operations. So did they deliver? There were just five canceled Southwest flights on Friday.
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
While they're still working on getting bags back to travelers, Southwest promised a return to normal beginning this weekend.
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Canadian distance runner and four-time Olympian Mohammed Ahmed came in first in Chicago's Shamrock Shuffle on Sunday.
Following a ribbon-cutting attended by Chicago Mayor Brandon Johnson on Saturday, people were let inside the new space, at 5035 N. Broadway right off Argyle Street, for a special open house.
A driver was killed in a crash in Chicago's Grand Crossing neighborhood Saturday night.
Two people were critically injured early Sunday when a car was torn apart in the Ashburn neighborhood on Chicago's Southwest Side.
Chicago police were investigating Sunday morning after a man was found shot in the head in the city's Auburn Gresham neighborhood.
Robert Mueller served as FBI director from 2001 to 2013 and led the investigation into allegations of Russian meddling in the 2016 presidential election.
Wait times aren't expected to improve until government funding is restored and TSA officers receive paychecks.
Chicago's public safety plan is in flux after Mayor Brandon Johnson fired his deputy mayor of community safety, Garien Gatewood.
It is unclear under what circumstances President Trump would authorize the use of U.S. troops on the ground in Iran.
The first Marine Expeditionary Unit, which is coming from the Pacific, is still making its way toward the region.
Tenants at a South Loop luxury high-rise that has been plagued with problems like broken elevators are vowing to fight five-day eviction notices.
It's become an annual March Madness tradition at CBS Chicago, pitting our city's best eateries in direct competition in a foodie bracket challenge. We did pizza, we've done Italian beef, we've done Chicago dogs. This year, we're taking flight with wings.
For Cook County residents hoping to lower their property tax bills, applications are open for exemptions.
Officials in the north Chicago suburb of Wilmette issued a warning Tuesday about scammers who are impersonating representatives of village departments.
The war with Iran is causing gas prices to surge, with motorists in Chicago and around the country guaranteed to feel the impact at the pump Monday morning.
A new Iowa law bans local nondiscrimination protections on the basis of gender identity after the state became the first in the U.S. to roll back its civil rights code last year.
Food containing norovirus may smell and taste normal but still cause serious illness if consumed, FDA warns.
Illinois Gov. JB Pritzker on Monday announced a $1.5 billion investment from biotherapeutics company CSL for a new plasma therapy manufacturing plant in Kanakee.
When a doctor was told there was no cure for his daughter's condition, he was motivated to transform not only her health, but the lives of thousands of others.
Ann & Robert H. Lurie Children's Hospital announced this week that it is planning to open a new pediatric hospital in the west Chicago suburb of Downers Grove.
Hundreds of workers were locked out of the BP refinery in Whiting, Indiana, on Thursday after contract negotiations failed to produce a deal ahead of a midnight deadline.
The artificial intelligence and cryptocurrency industries have suffered a setback as they try to reshape the midterm elections and establish themselves as power players in American politics.
Wednesday marked the last day to help celebrate Lou Malnati's pizzeria's 55th birthday with a special deal.
Despite a rash of restaurant closures, veterans of the plant-based food business pushed back against prophecies of doom — and in one case argued that such closures notwithstanding, plant-based eating is only growing.
Two popular Chicago craft breweries – Half Acre Beer Co. and Maplewood Brewery & Distillery – announced on Tuesday they are merging to create a new "premier Chicago beverage company."
Following a ribbon-cutting attended by Chicago Mayor Brandon Johnson on Saturday, people were let inside the new space, at 5035 N. Broadway right off Argyle Street, for a special open house.
Chuck Norris' family said his death at 86 was sudden, but did not share any details on the cause.
ABC has canceled its already filmed season of "The Bachelorette" starring Taylor Frankie Paul after video surfaced of a 2023 incident in which she was charged with assault.
Acclaimed Chicago bar and music venue The Hideout has been sold to a performer and former employee, but the owners said it will carry on as the same beloved place that visitors have always known.
Afroman spoke to CBS News after he won the case, which tested the limits of parody and the license artists can take in social commentary directed at public figures.
Suzanne Le Mignot shows us some photos that she and producer extraordinaire Natalie McMillan took of Chicagohenge, and Mary Kay Kleist shows us a lot of snow in the Upper Peninsula of Michigan.
A car was torn apart in the crash on Columbus Avenue near Central Park Avenue.
Chicago police were investigating Sunday morning after a man was found shot in the head in the city’s Auburn Gresham neighborhood.
The unofficial start of outdoor running season kicks off with the 2026 Shamrock Shuffle on Sunday morning. Darius Johnson is joined by Carey Pinkowski, executive director and founder of Chicago Event Management.
Robert Mueller, the former FBI director who led a special counsel probe into ties between Russia and Donald Trump's presidential campaign, has died.
Chicago police on Sunday were looking for the driver behind a hit-and-run that left a teenage girl dead in Chicago's South Shore neighborhood.
One person was killed and two others were wounded in a shooting in Chicago's Bronzeville neighborhood Saturday night.
Canadian distance runner and four-time Olympian Mohammed Ahmed came in first in Chicago's Shamrock Shuffle on Sunday.
Chicago police are questing a person of interest in connection with the fatal shooting of Loyola University student Sheridan Gorman.
Following a ribbon-cutting attended by Chicago Mayor Brandon Johnson on Saturday, people were let inside the new space, at 5035 N. Broadway right off Argyle Street, for a special open house.
United Steel Workers union representatives said that some workers had already had their access cards deactivated.
Have you ever walked into a business with no employees? You may soon; autonomous businesses are becoming more popular.
Streets were left pooled with rainwater, and homes flooded after Sunday night's storms. Residents say there is one clear solution
Attorneys for the family of a woman killed in a crash during a high-speed police chase in 2017 say officers involved failed to activate their body cameras or turned them off during the pursuit.
A new specialized unit is being created to prosecute domestic violence homicides in Cook County, as these killings surged 15% last year, even as overall violent crime declined across Chicago.
Chanting in celebration, Illinois fans basked in a second-round victory in the tournament over Virginia Commonwealth University.
Illinois will now go on to face Houston on Thursday, March 26, at the Toyota Center.
Nathan MacKinnon had three assists in Colorado's 4-1 victory over the Chicago Blackhawks, helping the Avalanche become the first NHL team to clinch a playoff spot this season.
The Fighting Illini are dreaming of a trip to the Sweet 16 after a dominating win Thursday night against Penn. Next up for No. 3-seeded Illinois is a showdown with No. 11 seed VCU on Saturday night.
David Mirkovic had 29 points and 17 rebounds, and No. 3 seed Illinois dominated No. 14 seed Penn 105-70 on Thursday night in the first round of the NCAA Tournament.
Chicago police were investigating Sunday morning after a man was found shot in the head in the city's Auburn Gresham neighborhood.
One person was killed and two others were wounded in a shooting in Chicago's Bronzeville neighborhood Saturday night.
The ages of the victims range from 22 to 57, according to Chicago police.
Kendra Duggar was charged with multiple misdemeanors a day after husband Joseph Duggar's arrest.
A man was charged Thursday after a long police chase that alternated between high and low speeds on interstates through Chicago's north suburbs the day before.
