Southwest Airlines expects to resume normal operations Friday
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
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Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
While they're still working on getting bags back to travelers, Southwest promised a return to normal beginning this weekend.
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
