How to make traveling easier during delays, cancellations
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
Watch CBS News
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather.
Southwest has canceled thousands of flights nationwide, leaving passengers and their luggage stranded at airports, waiting days for another flight.
Six Flags Great America in Gurnee is celebrating its 50th birthday this year, and after half a century it's still bringing joy to countless people in the Chicago area.
The Tinley Park Country Music fest was hugely delayed and somewhat damaged by strong storms on Friday.
A Park Ridge daycare worker has been arrested and charged for striking a child, police said.
Nathan Church and Masyn Winn hit three-run homers and the St. Louis Cardinals had 17 hits overall to beat the Chicago Cubs 17-1.
About 13,000 people were treated in emergency rooms for fireworks-related injuries in 2025, and with America's 250 birthday celebration about to start, doctors worry even more people could get hurt this year.
President Trump hasn't committed to a firm number of people who will receive clemency — he's scheduled to have a meeting on pardons Friday afternoon, sources said.
Dr. Debra Houry, who resigned in protest from the health agency, said the spread of misinformation impacted lives.
David Hearn is accused of ripping out a piece of sealant on the bottom of the Reflecting Pool on June 19, U.S. Attorney Jeanine Pirro said.
Illinois House Speaker Emanuel "Chris" Welch is making moves to remove state Rep. Harry Benton (D-Plainfield) from office.
Special Agent-in-Charge Douglas DePodesta, who has led FBI Chicago for the past three years, is leaving his post on July 6.
Illinois Attorney General Kwame Raoul this week warned residents cleaning up from last month's storms to be on the lookout for scams.
Illinois Gov. JB Pritzker on Thursday signed several new consumer protections into law, including a ban on junk fees.
CBS News Chicago has learned that Illinois home insurance premiums are not only higher than the nation's average, but going up faster too.
As an alternative to legalizing video gambling terminals citywide, Bally's offered to open slot machine lounges at O'Hare and Midway, saying the move would replace the $6.8 million the city budgeted from VGTs.
An Illinois law banning "swipe fees" on taxes and tips — already delayed twice by lawmakers — appears to be on life support after a federal judge that once permitted it issued a permanent injunction against it this week.
In a major turnaround in the opioid crisis, overdose deaths are falling across Chicago and Cook County.
The north Chicago suburb of Glenview became the latest Illinois municipality this week to confirm mosquitoes testing positive for the West Nile virus this year.
Environmental and community groups are suing the U.S. Environmental Protection Agency for failing to act on a petition challenging U.S. Steel Gary Works operating permit renewal.
In the four years since Roe v. Wade was overturned and Illinois became a destination for abortion care, Illinois providers and advocates have rebuilt the state's infrastructure to support the tens of thousands of people who travel to the state for abortion services every year.
June is National Aphasia Awareness Month, raising awareness of a disorder that affects a person's ability to speak, write, and understand both spoken and written language.
The Chicago Bears this weekend said they are assessing land at Wolf Lake Terminals in Hammond, Indiana, for a possible new stadium.
As an alternative to legalizing video gambling terminals citywide, Bally's offered to open slot machine lounges at O'Hare and Midway, saying the move would replace the $6.8 million the city budgeted from VGTs.
Daley's Restaurant, known as Chicago's oldest, has served Chicago's Woodlawn neighborhood for more than 130 years.
Walgreens is set to close in Chicago's Chatham neighborhood on Thursday, and there's growing concern about where families will get their medications.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
Taylor Swift and Travis Kelce were married as they celebrated their wedding with hundreds of guests Friday at Madison Square Garden in New York City.
Renowned singer-songwriter and Chicago-area native John Prine will be honored with a mural at the Old Town School of Folk Music in the Lincoln Square community.
Victor Willis, lead singer of the disco group Village People, whose hit "Y.M.C.A." became a fixture at rallies for President Trump, has died at the age of 74, his wife and the band said.
Taylor Swift and Travis Kelce's wedding plans include a rehearsal dinner and a late-night celebration at Madison Square Garden in New York City, according to sources familiar with the security planning.
Chicago rapper Twista has pleaded guilty to willfully failing to pay income taxes.
A mostly cloudy forecast for the Fourth of July Saturday, with afternoon and evening thunderstorms likely. Highs in the upper 80s.
Six Flags Great America in Gurnee is celebrating its 50th birthday this year, and after half a century it's still bringing joy to countless people in the Chicago area.
The Tinley Park Country Music fest was hugely delayed and somewhat damaged by strong storms on Friday.
It's official: Taylor Swift and Travis Kelce are married. They wed in a ceremony officiated by Adam Sandler in Madison Square Garden.
Three children died on Geneva Lake in Wisconsin after a boat capsized and sank during a severe storm Friday.
Two Chicago police officers were shot on the city's South Side Friday evening during a struggle after a traffic stop. The driver was also shot and critically injured.
Another round of thunderstorms is approaching, prompting a Severe Thunderstorm Watch for the entire Chicago area into the overnight hours.
Three children died on Geneva Lake in Wisconsin after a boat capsized during a severe storm Friday, Lake Geneva police said.
Multiple Fourth of July fireworks displays planned for Friday night in the Chicago area have been canceled or rescheduled because of strong thunderstorms moving through the area.
Six Flags Great America in Gurnee is celebrating its 50th birthday this year, and after half a century it's still bringing joy to countless people in the Chicago area.
About 13,000 people were treated in emergency rooms for fireworks-related injuries in 2025, and with America's 250 birthday celebration about to start, doctors worry even more people could get hurt this year.
A new AI-powered tool being used by some police departments claims to turn a shell casing into an investigative lead in under 24 minutes.
University of Illinois - Chicago scientists took their lab work to the streets of the South Side during this week's heat wave, checking on tree cover and tree health in some of Chicago's more vulnerable neighborhoods.
In a major turnaround in the opioid crisis, overdose deaths are falling across Chicago and Cook County.
An Uber driver who was assaulted during a ride said he begged Chicago police officers not once but twice for help, but was left to fend for himself.
Nathan Church and Masyn Winn hit three-run homers and the St. Louis Cardinals had 17 hits overall to beat the Chicago Cubs 17-1.
Brayan Rocchio hit a two-run homer in the bottom of the ninth inning that gave the Cleveland Guardians a 6-5 victory over the Chicago White Sox in the opener of a four-game series between the top two teams in the AL Central.
The Cubs (49-38) have won five straight after sweeping the Padres (43-42), who have lost five in a row.
Dean Kremer pitched six impressive innings in his return from a quad injury, and the Baltimore Orioles avoided a sweep Wednesday with a 6-1 victory over the Chicago White Sox.
Alex Bregman, Michael Busch and Pete Crow-Armstrong added homers to help the Cubs win for the 10th time in 12 games.
Chicago police are looking for three men who targeted four businesses in Bridgeport and Bronzeville overnight, on the hunt for ATMs and cash registers.
Two people are dead, and one is injured after a shooting at Fairlane Town Center in Dearborn, Michigan, on Friday.
A man was ordered detained Thursday after the shooting death of an employee at an Amazon Fulfillment Center in Matteson, Illinois, earlier this week.
A man is charged for sexually assaulting a woman while she was jogging on the 606 Trail in Chicago's Logan Square neighborhood over the weekend.
Burglars crashed a sport-utility vehicle into a convenience store in Chicago's Loop early Thursday morning.
