How to make traveling easier during delays, cancellations
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
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CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather.
Southwest has canceled thousands of flights nationwide, leaving passengers and their luggage stranded at airports, waiting days for another flight.
Two dogs were rescued from a house fire in Elgin, Illinois, on Friday night.
A man was shot and critically wounded outside the Ford City Mall early Saturday morning.
Summer festivals continue in Chicago with music, food and more.
Two men were killed and a woman was critically injured after a shooting in Chicago's West Englewood neighborhood.
Thursday night's tornado outbreak in the Chicago area continues a concerning trend of increasing tornado frequency in the Upper Midwest.
Paramount Skydance's $110 billion acquisition of Warner Bros. Discovery would not harm U.S. consumers or weaken competition, DOJ antitrust enforcers said.
Illinois Gov. JB Pritzker signed a bill Friday that restricts the sale of intoxicating hemp products to the same ages as recreational marijuana.
A federal appellate court denied a last-minute attempt by the Trump administration to stop the removal of President Trump's name from the Kennedy Center on Friday.
The Pentagon on Friday released a new group of documents and videos related to UFOs, or UAPs, with 72 more documents, images and recordings.
Multiple floors of the Pentagon were locked down for several hours Thursday morning and hazmat crews were deployed for what authorities had described as a "hazardous materials incident."
An Illinois law banning "swipe fees" on taxes and tips — already delayed twice by lawmakers — appears to be on life support after a federal judge that once permitted it issued a permanent injunction against it this week.
A new study from the Cook County Treasurer's office underlines growing concerns about the impact the Illinois megaprojects bill could have on the county's property tax base and overall fiscal health.
As thousands of Chicagoans wrap up road trips over the Memorial Day holiday weekend, gas prices in the city have reached the highest levels seen in four years.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Dr. Peter Stafford was working with a missionary group in the Congo when he came down with the virus last month.
While 330 Ebola infections are confirmed in central Africa and huge challenges remain, hundreds more suspected cases "have been cleared out," the WHO says.
June is World Infertility Awareness Month, and Northwestern Medicine on Monday shared the story of a woman who is celebrating the birth of her second child after a tumor disrupted her fertility.
The Centennial Park Aquatic Center in the southwest Chicago suburb of Orland Park has been closed to the public after two recent cases of E. coli infection.
Menopause can feel like a major turning point for millions of women, with symptoms like fatigue, weight gain, and brain fog can make women feel like their bodies aren't their own.
Daley's Restaurant, known as Chicago's oldest, has served Chicago's Woodlawn neighborhood for more than 130 years.
Walgreens is set to close in Chicago's Chatham neighborhood on Thursday, and there's growing concern about where families will get their medications.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Forty years ago last weekend, crowds turned out for the Chicago Blues Festival — an event studded with a roster of stars for a spectacle that's still talked about today.
Visitors will soon be able to check out the set from CBS' "The Late Show with Stephen Colbert" in Chicago, at the Museum of Broadcast Communications.
"Schmigadoon!" — which was tied for the most nominations, with 12 — won Best Musical, and "Liberation" took home the honor of Best Play at the 2026 Tony Awards.
Anthony Head played librarian and mentor Rupert Giles in "Buffy the Vampire Slayer" and recently appeared in "Ted Lasso."
Chicago Bears quarterback Caleb Williams is on the cover of Madden NFL 27, the first Bear ever to grace the primary cover of the massively popular video game.
Is the United States prison system broken? Author Susila Gurusami joins CBS News Chicago to share her findings.
A man was shot and critically wounded outside the Ford City Mall on Chicago's South West Side early Saturday morning.
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Two men were killed and a woman was critically injured after a shooting in Chicago's West Englewood neighborhood.
Meteorologist Carl Lam is tracking storms tonight.
Two men were killed and a woman was critically injured after a shooting in Chicago's West Englewood neighborhood.
A man was shot and critically wounded outside the Ford City Mall early Saturday morning.
Thursday night's tornado outbreak in the Chicago area continues a concerning trend of increasing tornado frequency in the Upper Midwest.
Summer festivals continue in Chicago with music, food and more.
Two dogs were rescued from a house fire in Elgin, Illinois, on Friday night.
The Crisis Alternative Response Evanston, or CARE, team responds to calls that, before July 2024, would have been lumped into police calls.
The system will provide all heating, cooling, and ventilation for the high school's new physical education facilities and contribute to the school system, saving the district nearly $400,000 a year.
The forecast for a summer reopening of West Suburban Medical Center in Oak Park is growing cloudy, as negotiations continue between the owners and landlord, after the safety net hospital abruptly shuttered its doors in March.
The Obama Presidential Center has been built with sustainability literally in its foundation. But its infrastructure for clean energy, environmentalism and climate change resiliency will also help the communities around it on Chicago's South Side.
A driver in Carol Stream says a band of hungry squirrels caused nearly $30,000 in damage to three different luxury vehicles because of plant-based parts they view as a tasty snack.
Chase Meidroth had three hits and two RBIs, and the Chicago White Sox beat the depleted Los Angeles Dodgers 8-2 in a matchup of division leaders.
Quarterback Caleb Williams and the Chicago Bears had one final minicamp practice on Thursday before they split from Halas Hall to enjoy their last taste of freedom ahead of next month's real training camp.
Seiya Suzuki hit his third career grand slam, Alex Bregman added a two-run homer and the Chicago Cubs snapped a three-game skid with a 9-3 win over the Colorado Rockies on Thursday.
The 2026 FIFA World Cup opening ceremony festivities got underway a little over an hour before the first kickoff in Mexico City's Estadio Azteca.
The Cubs have lost 22 of their past 29 games after starting the season 27-12.
It's the second time this year that authorities detained a stowaway holding a huge stash of drugs in the same harbor.
Police in the northwest Chicago suburb of Arlington Heights have released a sketch of a man accused of attacking and choking a woman this past weekend.
A fourth man has been charged in connection with a string of burglaries targeting video gambling terminals in Chicago's west and southwest suburbs since late last year.
A man has been charged with multiple acts of mail theft and burglary in the Chicago area dating back up to three years.
Chicago police on Wednesday released a surveillance image of someone they said was spotted fleeing the scene as a cross burned in Grant Park.
