Southwest Airlines expects to resume normal operations Friday
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
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Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
While they're still working on getting bags back to travelers, Southwest promised a return to normal beginning this weekend.
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
A driver was hospitalized early Thursday morning in a crash on the Jane Addams Memorial Tollway in Chicago's northwest suburbs.
A woman is dead, and a man was injured after a shooting in Lockport Township, Illinois, on Wednesday night.
Nurses at two Chicago-area hospitals run by Prime Healthcare are going on strike on Thursday.
A crash involving a wrong-way driver left four people seriously injured on DuSable Lake Shore Drive early Thursday morning.
Gloria Steinem, co-founder of Ms. Magazine, was a leader in raising awareness about gender equality and violence against women, and for promoting inclusion, representation and social justice for women and girls.
CBP informed Gregory Bovino in an email on March 2 that the agency was "conducting an official Inquiry into allegations of misconduct reported to CBP." He initiated retirement 16 days later.
The head of Chicago's Department of Business Affairs and Consumer Protection is stepping down.
Zoe Ma, the latest candidate to throw her hat into the Chicago mayoral race, officially launched her campaign on Tuesday.
The whistleblower, described by lawyers as a federal official, disclosed information about the Postal Service's new mail-voting procedures to Democratic Sen. Richard Blumenthal of Connecticut.
While Mayor Brandon Johnson has yet to announce whether he's running for re-election in 2027, his political organization is inviting supporters to a "special announcement" next month.
Cook County homeowners are again facing a sharper increase in property taxes this year than businesses, the Office of Cook County Treasurer Maria Pappas announced Monday.
Contracted linemen from out of state sat idle in a Griffith church parking lot for hours without work orders from NIPSCO, as residents in Northwest Indiana approach two weeks without power.
A law firm has filed a class action lawsuit against NIPSCO, alleging the utility's failure to manage trees and vegetation has left thousands of Northwest Indiana residents without power for up to two weeks.
Dozens of cases of E. coli and salmonella in multiple states are linked to an alfalfa grower in Minnesota, health officials say.
A new Illinois law signed by Gov. Pritzker offers up to $1,000 to eligible homeowners hit by storm damage, but the money won't be available until next year — and the program only covers certain areas of Chicago.
Prime Healthcare is drawing criticism after announcing it will stop obstetrics services at three Chicago-area hospitals.
The Chicago Department of Public Health on Tuesday announced two human cases and one death from the West Nile virus in the city this year, and one of those two people has died.
The Jackson Chance Foundation supports the lives of families with babies in the NICU by removing the financial burden of finding parking near hospitals.
Patients taking the first-of-a-kind pill, called daraxonrasib, lived for a median of 13.2 months compared with 6.7 months for chemotherapy recipients, studies showed.
Loyola University Medical Center in Maywood, Illinois, used performed a complex operation to preserve mobility for a 3-year-old boy who had to have part of his leg amputated after suffering a horrific accident with a lawnmower.
A new Whole Foods Market is coming to Chicago's Old Town neighborhood.
More than 100 Black-owned businesses were showcased at Soldier Field Sunday for Black on the Block.
A Wisconsin prosecutor says he will not file election bribery charges against billionaire Elon Musk even though the state's bipartisan elections commission said he likely broke state law.
An expert blames Illinois lawmakers and "internecine political problems" for the failure to seal a deal for a new stadium within the state for the Chicago Bears.
Real estate investment and development firm Concord Capital has acquired nine apartment buildings on Elaine Place, a single-block residential street in Chicago's East Lakeview community.
The Met's decision to highlight the work by designer John Galliano sparked widespread controversy due to his history of antisemitic and racist comments.
The Edgewater Music Festival was under way this weekend on Chicago's north lakefront.
People around the world, including Chicago, continued to gather Wednesday to pay tribute to the late Dolly Parton.
Tim Curry was known for his iconic performances in cult classics like "The Rocky Horror Picture Show" and the original screen adaptation of Stephen King's "It."
Audience members at a stage performance of "9 to 5: The Musical" in the U.K. were heard gasping aloud at the news of Dolly Parton's death Tuesday.
Meteorologist Laura Bannon is tracking another hot and humid day.
A crash left four people seriously injured on DuSable Lake Shore Drive early Thursday morning.
Charlie Clerk III, who goes by Tre, relies on the CTA to get around. He never misses a train and has the viral posts to prove it.
Caution tape now wraps around the badly damaged patio at Brew Brew — a small family-owned coffee shop in Avondale. Surveillance video from Tuesday morning shows the crash that sent a car careening into the patio.
One man was killed, and 14 others were wounded during a large gathering on the eastern side of the park. Police said officers were already in the park trying to disperse a large gathering before the shots rang out.
The passings come a week after Peekachu, a 23-year-old beluga who was also brought to Chicago as part of the rescue, died.
A crash involving a wrong-way driver left four people seriously injured on DuSable Lake Shore Drive early Thursday morning.
The co-founder of Ms. Magazine was a leader in raising awareness about gender equality and violence against women, and for promoting inclusion, representation and social justice affecting women and girls.
Police in Frankfort, Illinois, have launched a homicide investigation after a 2-year-old child died and their mother was hospitalized after trying to self-harm.
A driver was hospitalized early Thursday morning in a crash on the Jane Addams Memorial Tollway in Chicago's northwest suburbs.
Back in 2023, ISP got a $10 million grant from the Illinois Secretary of State's Illinois Vehicle Hijacking and Motor Vehicle Theft Prevention and Insurance Verification Council.
Two years before dozens of decomposing bodies were found inside the South Chicago Chapel funeral home, police in nearby Evergreen Park found two bodies in the owners' minivan outside their home.
Hundreds of people are suing the Cook County Juvenile Temporary Detention Center, where they say they were sexually abused by staff. For the first time, survivors detailed their experience exclusively to CBS News Chicago.
Why has the family that runs South Chicago Chapel, where 56 decomposing bodies were found this month, never faced criminal charges, despite a history of mishandling human remains?
Red flags about a family behind two funeral homes and crematories shut down by the state for mishandling bodies were missed in part because two different agencies regulate the death industry in Illinois.
Chicago (78-62) dropped nine games behind Milwaukee in the NL Central. It also remained one game back of Philadelphia for the top NL wild card.
The White Sox had several chances to score in the eighth, but came up empty.
Advocate Children's Hospital flipped the script this week, having four pediatric patients sign autographs for Cubs baseball players before a game at Wrigley Field.
Sean Burke (8-6) allowed one hit and walked four with six strikeouts in 5 2/3 scoreless innings for the win after walking a career-high eight in just three innings in his last start.
A day after hitting a franchise-record nine homers, Chicago was held to three singles and three doubles on a muggy night at Wrigley Field.
Two people are dead and at least five others are injured, including three officers, after a shooting near 15 East Grant Street Wednesday afternoon in downtown Minneapolis, according to police. The suspected shooter is also dead.
Surveillance video shows what appears to be a smash-and-grab burglary at a pizzeria in the southwest Chicago suburb of Frankfort this week.
Two Chicago police officers were injured overnight Tuesday into Wednesday in a crash in Chicago's Chatham neighborhood.
Chicago police issued an alert this week after a string of smash-and-grab burglaries within an hour in several neighborhoods, most notably the Lakeview and Avondale communities.
Three people were arrested early Wednesday after police said they drove off during a traffic stop on the Dan Ryan Expressway.
