Southwest Airlines expects to resume normal operations Friday
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
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Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
While they're still working on getting bags back to travelers, Southwest promised a return to normal beginning this weekend.
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
The kindness of strangers can change lives. A downstate Illinois restaurant owner was shocked by the number of people who reached out to help him when he needed it most.
Police in south suburban Harvey are expanding their surveillance technology with new Flock Safety drones, even as some other cities are cancelling contracts with the technology company.
A year-long investigation has led to an arrest in a fatal shooting in northwest suburban Des Plaines.
Cade Cavalli took a no-hitter into the seventh inning, and the Washington Nationals beat the Chicago Cubs 7-0 to avoid a three-game sweep.
ComEd crews working to restore power to thousands of customers in Illinois following damaging storms earlier this week will need a few more days before everything is back to normal, officials said on Thursday.
Senate Democrats are demanding answers about conditions aboard the USS Abraham Lincoln during the aircraft carrier's record-setting deployment.
President Trump said Karoline Leavitt will be leaving her role to focus on her young family.
Chicago mayoral candidate John Kelly on Wednesday said the city has had enough of career politicians, and took some of his opponents to task for running for two offices at once.
David Crowley unexpectedly beat a progressive candidate in the Democratic primary for Wisconsin governor, and will face Republican Rep. Tom Tiffany on the ballot in November.
U.S. Immigration and Customs Enforcement officers may soon be outfitted with gloves that can deliver painful electric shocks that are intended to gain compliance from combative individuals.
Illinois is one of 46 states that have reached a $15.5 million settlement with a Pennsylvania-based mortgage servicer for improperly imposing new insurance policies on homeowners who already had insurance.
The Trump administration is taking aim at power grid operator PJM Interconnection over rising electricity bills that affect Illinois and Indiana residents.
Chicago remained the most bed bug-treated city in the country, according to Orkin's latest annual rankings covering a full year of residential and commercial treatment data.
Illinois Attorney General Kwame Raoul this week warned residents cleaning up from last month's storms to be on the lookout for scams.
Illinois Gov. JB Pritzker on Thursday signed several new consumer protections into law, including a ban on junk fees.
The Illinois Department of Public Health is not adopting new federal child vaccine guidelines and will continue following recommendations by the American Academy of Pediatrics.
In a wide-ranging interview with the CBS News partner BBC News, Hunter Biden grew emotional as he discussed his father's condition, describing it as very sad to watch.
With the cyclosporiasis linked to iceberg lettuce growing and consumers wary of the products on grocery shelves, many in Chicago are turning to local farmers market for fresh and safe greens.
East Chicago, Indiana is being placed on a precautionary boil water advisory starting Monday morning for planned installations that could affect water safety.
A new Northwestern Medicine study on long COVID shows women show more neurological symptoms than men.
The Original Rainbow Cone celebrated its 100th anniversary on Sunday with a special event at its Beverly location.
The Shops at North Bridge on the Magnificent Mile announced plans Thursday for a multimillion-dollar renovation project.
While the building that housed the flagship Ann Sather restaurant on Belmont Avenue has been torn down, the renowned Chicago restaurant chain is now set to open a new Lakeview location.
Nationally, data centers used 17.4 billion gallons of water in 2023 — a figure projected to reach 72.6 billion gallons by 2028, raising concerns about states' water supplies.
Chicago's Wishbone Restaurant will soon be closing after 36 years in business.
Crews need about a week and a half to tear down the festival site before the city can begin its own inspection — and past cleanup costs have topped $1 million.
Vincent Pastore played Salvatore "Big Pussy" Bonpensiero on all six seasons of "The Sopranos," which aired from 1999 to 2007.
If weather forces an evacuation, shelter sites are located at Grant Park North, Grant Park South, and Millennium Lakeside Garages, accessible through the vehicle entrance on Michigan Avenue.
Grant Park was filled with tens of thousands of people Thursday for the start of Lollapalooza, as warm weather greeted festivalgoers on day one of the four-day music festival.
Academy Award-winning Irish singer-songwriter Glen Hansard has died in a motorcycle crash.
Chief meteorologist Albert Ramon has the latest First Alert Weather forecast.
The kindness of strangers can change lives. A downstate Illinois restaurant owner was shocked by the number of people who reached out to help him when he needed it most.
Police in south suburban Harvey are expanding their surveillance technology with new Flock Safety drones, even as some other cities are cancelling contracts with the technology company.
Northwest Indiana is preparing for flooding as many are still dealing with storm damage and no power, following Tuesday’s powerful storms. NIPSCO crews are racing to fix outages, but said it will take until late next week to complete all repairs.
It is a dire situation in parts of Indiana, where there has been historic flooding in the wake of torrential rains. The Whitewater River has reached the highest levels ever recorded, prompting evacuation orders.
Residents in Northwest Indiana may have to wait more than a week to get power back after a devastating outbreak of severe weather.
Police in south suburban Harvey are expanding their surveillance technology with new Flock Safety drones, even as some other cities are cancelling contracts with the technology company.
More violations at Chicago's Bohemian National Cemetery and Crematorium have surfaced, which is now under investigation for its role in mishandling bodies connected to the family that ran South Chicago Chapel.
The kindness of strangers can change lives. A downstate Illinois restaurant owner was shocked by the number of people who reached out to help him when he needed it most.
A year-long investigation has led to an arrest in a fatal shooting in northwest suburban Des Plaines.
More violations at Chicago's Bohemian National Cemetery and Crematorium have surfaced, which is now under investigation for its role in mishandling bodies connected to the family that ran South Chicago Chapel.
Many unanswered questions remain after 56 decomposing bodies were found inside a Chicago funeral home last week.
A lawsuit on behalf of a man who was shot and killed by police in Humboldt Park in March claims a CPD officer fired deadly shots just after arriving at a controlled scene instead of de-escalating.
Neighbors of a South Side animal feed plant have complained about the noxious smell and air quality for years. Now the city of Chicago and state of Illinois are suing Pullman Innovations to clean up the air, as well as for alleged illegal work and permit violations.
The owners of a Far South Side funeral home where dozens of decomposing bodies were found earlier this week have run into trouble with state regulators before over their handling of bodies at a crematory in the south suburbs.
Cade Cavalli took a no-hitter into the seventh inning, and the Washington Nationals beat the Chicago Cubs 7-0 to avoid a three-game sweep.
Sal Stewart, Eugenio Suárez and Tyler Stephenson homered and the Cincinnati Reds held off the Chicago White Sox for a 9-8 victory.
The Chicago White Sox announced they're moving their Thursday game at Rate Field against the Cincinnati Reds to an earlier time due to the weather.
Chicago Bears chief executive officer Kevin Warren said Thursday that while team representatives have still been meeting with Illinois officials, the team's "sole focus" is now building a new stadium in Hammond, Indiana.
Kamilla Cardoso scored 20 points on 7-for-13 shooting as Chicago lost for the fourth time in five games.
A year-long investigation has led to an arrest in a fatal shooting in northwest suburban Des Plaines.
A man was due in court Thursday on charges of stabbing a woman to death in Chicago's Avondale community this week.
A man was set for a detention hearing Thursday in a shootout on Chicago's Near North Side.
Police released a video showing the packages spilling out from the truck's false bottom, with the stickers of Norway's soccer star Erling Haaland.
A man was shot and killed Tuesday night along busy McCormick Boulevard in the north Chicago suburb of Skokie.
