Why Southwest's flight cancellations snowballed
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
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Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather.
Southwest has canceled thousands of flights nationwide, leaving passengers and their luggage stranded at airports, waiting days for another flight.
Travel trouble continues for Southwest Airlines, with thousands more flights canceled on Tuesday, with many travelers already stranded for days, waiting to find out when they can reach their destinations.
The federal government wants answers from Southwest Airlines after cancellations, delays and lost luggage are happening to travelers across the country – leaving them stranded for days.
Severe weather in Buffalo and other places to our east continued to cause headaches Monday night for travelers in Chicago. CBS 2's Marybel Gonzalez reports on some frustrated travelers at Midway International Airport.
As America turns 250 years old, CBS News Chicago is exploring Chicago's influence on the nation, including during the Great Migration.
Communities across Chicago and beyond marked Good Friday, from crucifixion reenactments to Pope Leo XIV's prayer at the Vatican, amid Holy Week celebrations leading up to Easter.
Two people were killed, and three others were injured in a crash on Friday afternoon in Chicago Heights.
Police in north suburban Vernon Hills have launched a death investigation, after an 81-year-old woman was found dead following an hours-long SWAT team standoff with her son.
The New York Knicks routed the Chicago Bulls 136-96 on Friday night in a game they led by 47 points.
The Illinois Accountability Commission is asking the federal officials who ran Operation Midway Blitz to testify at two hearings on federal agents' tactics during last year's immigration crackdown in Chicago.
Officials from 23 states and the District of Columbia filed a lawsuit seeking to block President Trump's executive order that aims to restrict mail voting.
A federal judge on Friday rejected efforts by the Justice Department to revive two subpoenas it served to the Federal Reserve.
The president of Wisconsin's largest mosque was detained by federal immigration agents, drawing accusations from local officials and religious leaders that the arrest was motivated by his statements against Israel.
The search for the second crew member, a weapons system officer, is continuing, two U.S. officials said.
A passenger on an American Airlines flight from New York to Chicago has been charged with making a false bomb threat that forced an emergency landing at Detroit Metro Airport last month, according to a federal criminal complaint.
Skyrocketing property taxes continue to be a hot-button issue in Cook County — particularly since last fall, when many residents saw their tax bills increase by 100% or more.
Illinois Secretary of State Alexi Giannoulias this weekend issued a warning about a surge in text messages that falsely claim to come from his office or the DMV within it.
Tenants at a South Loop luxury high-rise that has been plagued with problems like broken elevators are vowing to fight five-day eviction notices.
It's become an annual March Madness tradition at CBS Chicago, pitting our city's best eateries in direct competition in a foodie bracket challenge. We did pizza, we've done Italian beef, we've done Chicago dogs. This year, we're taking flight with wings.
Allergy season is here, and the dreaded pollen can trigger sneezing, congestion, wheezing, and shortness of breath.
Northwestern Medicine and the American Red Cross teamed up for a community blood drive in Chicago on Monday morning.
Ending domestic violence is the goal of groups and advocates all over the world, and some experts in Chicago say it is time to become less reactive and more proactive when it comes to the people causing harm.
A new Iowa law bans local nondiscrimination protections on the basis of gender identity after the state became the first in the U.S. to roll back its civil rights code last year.
Food containing norovirus may smell and taste normal but still cause serious illness if consumed, FDA warns.
The federal government is suing Illinois, Connecticut and Arizona over efforts to regulate prediction market operators such as Kalshi and Polymarket.
The owners of the popular Uncommon Ground restaurant, live music venue, and brewery in Chicago's Wrigleyville community announced this week that they're looking for a successor to take over the business.
Chicago consistently ranks in the top three cities in Fortune 500 company headquarters, and now a competition has been launched to build on Chicago's power in business.
The flagship Ann Sather restaurant on Belmont Avenue in Chicago's Lakeview community will be moving later this year, a restaurant representative said Tuesday.
Chicago Bulls legend Scottie Pippen threw some shade at former teammate Michael Jordan in a new pop commercial.
Chicago blues legend Muddy Waters' birthday is Saturday, and in his memory his eldest son is putting on a concert in Chicago.
A federal judge in New York has tossed out actor Blake Lively's sexual harassment claims against actor Justin Baldoni over their roles in the movie "It Ends With Us," but left intact a claim for retaliation.
Atlanta rapper Gucci Mane was lured to a Dallas studio for a meeting, then allegedly kidnapped and robbed by a group including rappers Pooh Shiesty and Big30.
When Jean-Luc Godard's "Hail Mary" opened in Chicago on April 4, 1986, it drew a throng of angry protesters who considered the film an affront to their faith.
Applications are open for residents and bands who want to participate in PorchFest in Chicago's Lakeview and Roscoe Village communities this year.
Chief meteorologist Albert Ramon has the latest First Alert Weather forecast.
Starting in 1916, more than 7 million Black Americans left the South, and Chicago became one of the primary destinations of the Great Migration, with hundreds of thousands settling in the city; educators, architects, farmers and more in search of a better life.
"Spend In The Black" is back. After drawing thousands of people last year, and generating $1 million for Black-owned businesses, the event returns on Saturday.
Communities across Chicago and beyond marked Good Friday, from crucifixion reenactments to Pope Leo XIV's prayer at the Vatican, amid Holy Week celebrations leading up to Easter.
The Fighting Illini have a chance at making history as they prepare for the Final Four, and fans said they aren’t going to miss it, as the orange and blue take over Indianapolis.
Fighting Illini fans are pumped for the Final Four, and Indianapolis feels more like Urbana because of how many Illini fans have traveled there for the big game.
Fourteen people were injured in a crash in Oak Park on Friday morning. The driver who caused the crash died of a self-inflicted gunshot wound and has been identified.
Lucas Oil Stadium was pumping with a whole lot of orange and blue Friday morning when Illinois took the court for their open practice ahead of their Final Four showdown with Connecticut.
A Morgan Park family is still in shock after a staggering 300% spike in their latest property tax bill, and the man poised to take over as Cook County Assessor at the end of the year says it's an error he wants to make sure doesn't happen again.
As America turns 250 years old, CBS News Chicago is exploring Chicago's influence on the nation, including during the Great Migration.
A Morgan Park family is still in shock after a staggering 300% spike in their latest property tax bill, and the man poised to take over as Cook County Assessor at the end of the year says it's an error he wants to make sure doesn't happen again.
Researchers at the University of Chicago have built a "self-driving" lab that uses robotics and artificial intelligence to accelerate work that would take humans weeks or months to complete.
Johnson said the position was temporary, but when the chief homelessness officer was first appointed, she told CBS News Chicago that her role was funded for three years, not two.
A former stand-out college football star with a criminal history has been convicted of sexually abusing foster children who were in the care of a Chicago facility at the center of a massive investigation.
Two more women have filed lawsuits against Massage Envy, accusing the company of failing to protect them against sexual assaults by two of their therapists.
The New York Knicks routed the Chicago Bulls 136-96 on Friday night in a game they led by 47 points.
Lucas Oil Stadium was pumping with a whole lot of orange and blue Friday morning when Illinois took the court for their open practice ahead of their Final Four showdown with Connecticut.
Rookie Chase DeLauter had three hits, including a two-run homer in the seventh inning, and drove in three runs as the Cleveland Guardians won their home opener 4-1 against the Chicago Cubs.
Tristan Peters capped a two-run 10th inning with an RBI single and the Chicago White Sox beat the Toronto Blue Jays 5-4 in a wild home opener.
In a special surprise during their home opener on Friday, the White Sox announced they will be retiring former shortstop and manager Ozzie Guillen's No. 13 jersey in August.
The president of Wisconsin's largest mosque was detained by federal immigration agents, drawing accusations from local officials and religious leaders that the arrest was motivated by his statements against Israel.
Some Joliet, Illinois, residents were asked to shelter in place Thursday morning as police executed a search warrant.
A man stood charged Thursday with holding up five men at gunpoint after luring them by offering to buy anime cards on online marketplaces.
A man was apprehended late Wednesday night after a standoff in Chicago's East Garfield Park neighborhood.
A passenger on an American Airlines flight from New York to Chicago has been charged with making a false bomb threat that forced an emergency landing at Detroit Metro Airport last month, according to a federal criminal complaint.
