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After getting hit with a $1,676.92 early termination fee on her Verizon bill, Shannon Boisvert wanted proof, she was told by three different reps, she could cancel without any penalty over poor reception.
After two limo fires and our own investigation catching a driver breaking the law, we ask, who's keeping an eye on the industry?
Just months before their Costa Rica trip, John and his wife, Ashley, got a letter from the Franchise Tax Board, saying their entire $531 state tax refund was being withheld, tied to an outstanding fix it ticket.
The family says the trip was the ultimate vacation nightmare. They couldn't even find the place for two days. When they finally did, it didn't look anything like the pictures, and they couldn't stay there even if they wanted to.
A Citrus Heights mom bought a Living Social deal. But when the company offering the deal went out of business and she couldn't get a refund, it was time to call Kurtis.
A bill meant to make sure money you may have forgotten about would end up back in your hands, may not fully solve the problem exposed in a Call Kurtis Investigation.
More than two months after the City of Sacramento raised its sales tax, a Call Kurtis investigation finds some businesses outside the city are overcharging.
The owner of a Sacramento window coverings company exposed in a Call Kurtis investigation is facing punishment.
From inaccurate scales to not properly paying customers, about one in five recycle centers in Sacramento County has been cited in the past two years, a Call Kurtis undercover investigation has learned.
Jerry Hopponen bought trip insurance to cover any unexpected medical costs on his seven-week cruise, but he didn't think getting his medical bills reimbursed would be such a challenge, he said.
He says he gets daily calls for people, asking for prices on mattresses. He called Kurtis when he learned his phone number was displayed on a billboard for a Sacramento mattress store.
AmericasBestCarCarePlan.com's deal, eight oil changes and several other auto care service vouchers for $59, seemed almost too good to be true.
A group of high-school seniors booked a party bus for their prom but days before their big night, the limo company told them not everyone would fit in the bus.
Cecil Houston's family was among the first to drive through the Golden Gate Bridge toll plaza after it got rid of its toll takers. Houston recalls the weekend of March 30, no one was there to take his money.
Placer County Sheriff's Office is asking residents to keep an eye on the conditions as rain is expected again Tuesday night.
Public health officials say a child has died in Sacramento County's first influenza-related death of the season.
A mother was robbed at gunpoint Monday morning in south Stockton after returning home from an extra work shift to earn money for Christmas.
Around 7:30 a.m., a resident at an Oahu Court home called police and told them they had found a 7-year-old girl unresponsive inside the home. She was later pronounced dead, and police have said she was a victim of child abuse.
A significant rain event is hitting Northern California, causing significant flooding in the northern Sacramento Valley over the weekend.
Sacramento police on Sunday said a thief stole a portion of a public artwork that is located in North Sacramento.
The rider of the electric unicycle was taken to the hospital with moderate injuries.
Sacramento police said the suspect was arrested by the California Highway Patrol in connection with a pursuit and firearm charges.
A man convicted of sexually assaulting a passenger on a Sacramento Regional Transit light rail train was sentenced to 35 years to life in prison, authorities said Monday.
Medical staff at the California International Marathon used a defibrillator to help a runner regain a pulse after she suffered a sudden cardiac arrest halfway through the race on Sunday.
Pacific Grove police identified the missing swimmer as a 55-year-old Monterey County woman and said that search efforts were suspended on Monday.
California's commercial Dungeness crab season is set to open on January 5 with limits on the number of commercial traps because of the risk of humpback whale entanglements, authorities said Friday.
The DMV said it is giving Tesla Motors 60 days to address its misleading use of "autopilot," or it could have its dealer license temporarily suspended.
The share of borrowers who are 30-plus days late on paying back their loans is now at 11%.
As more families in Northern California turn to charities for a helping hand this holiday season, the Salvation Army is facing one of its busiest years yet.
Dennis Schroder made a 3-pointer with 2.2 seconds remaining in overtime, lifting the Sacramento Kings to a 125-124 victory over the Houston Rockets.
Deni Avdija had 24 points, 10 assists and seven rebounds and the Portland Trail Blazers beat the Sacramento Kings 98-93 on Saturday night to sweep a home-and-home series.
Sacramento Kings center Domantas Sabonis will miss another month due to a left knee injury.
The Sonora High School football team was undefeated this season and their celebration Thursday evening, taking their on-the-field title to the streets of their home downtown, was fit for champions.
Deni Avdija made two free throws with 1.5 seconds left in overtime for the last of his 35 points, and the Portland Trail Blazers outlasted the Sacramento Kings 134-133 on Thursday night to open a home-and-home set.
The Federal Communications Commission says it's banning new foreign-made drones, a move that will keep new Chinese-made drones out of the U.S. market.
ICE has filed more than 8,000 requests to toss out asylum claims in immigration court, asking judges to send immigrants to third-party countries.
The Justice Department early Tuesday released more than 11,000 additional documents and photos from the Jeffrey Epstein files. Follow live updates here.
The Department of Homeland Security has tripled its "exit bonus" offered to undocumented migrants who voluntarily leave the United States by Dec. 31, 2025.
If caught and seized, it would be the third Venezuelan tanker taken by the U.S. this month.
Millions of people with an Affordable Care Act health plan face a massive jump in premiums next year — this chart shows just how much.
A steady stretch of nonstop fog over the last couple of weeks isn't just dampening moods, it may be taking a toll on physical health as well.
California's public health department said one person has died and several others have suffered severe liver damage due to eating toxic mushrooms that were foraged.
The plan is to embed street medicine training directly into residency programs across multiple hospitals.
Consumers with the imported pans should throw them away due to the severe health risks posed by lead, the agency warns.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
An economic blackout was underway Friday as activists nationwide encouraged people not to spend their money at large corporations, retailers and fast-food chains for 24 hours.
San Joaquin County's retail theft reporting app has only been around for six months and is already bringing a sense of calmness to local business owners.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
Clean-up has started in Chinese Camp after the TCU September Lightning Complex Fire ripped through the Gold Rush town earlier this month.
The fires burning in Calaveras and Tuolumne County caused air quality officials to issue a smoke advisory, warning people that the air quality may be unhealthy for sensitive groups.
The TCU Lightning Complex fires have burned nearly 14,000 acres in Central California, but in a Saturday update, Cal Fire said containment was at 42%.
A vegetation fire near El Dorado Hills broke out on Labor Day, quickly growing in size and prompting evacuations, officials said.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Junior Romello Bruhn of Woodland Christian High School is closer than ever to scoring 3,000 career points, something only 13 high school athletes have accomplished in California state history.
Roseville police on Monday said a couple was arrested in connection with the killing of a 7-year-old girl.
A Stockton woman was robbed at gunpoint after returning home from work.
New Year’s Eve fireworks will be back at the Old Sacramento waterfront again this year.
San Joaquin County is expected stormy conditions following Christmas.
Travelers in the Sierra are leaving and arriving early before road conditions worsen.
