Dunkin' changed its rewards points policy. It cost a loyal customer $260.
It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
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It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
In the last three years, the Better Business Bureau has received thousands of complaints about GE.
A home baker from Foxboro, Massachusetts is frustrated that the pricy oven she bought from GE wasn't working properly. Attempts to fix it failed.
A Massachusetts woman frustrated about her defective GE oven is not alone. The Better Business Bureau has received thousands of complaints about GE in the last three years. WBZ-TV Chief Investigator Cheryl Fiandaca reports.
Emails mistakenly sent to the I-Team show GE was unwilling to replace a Massachusetts woman’s defective range. WBZ-TV Chief Investigator Cheryl Fiandaca reports.
Eight states have laws making police body cameras mandatory. Massachusetts isn't one of them.
A Massachusetts family got stuck with a bill for a damaged tire on their rental car, even though they bought the extra coverage.
A Massachusetts family got stuck with a bill for a damaged tire on their rental car, even though they bought the extra coverage. WBZ-TV chief investigator Cheryl Fiandaca reports.
I-Team sources say the allegations of misconduct involving Canton Police Sgt. Sean Goode stem from an investigation into former State Police Trooper Michael Proctor.
Customers have been telling the I-Team that the service has not been as advertised with delays and equipment problems.
Advocates for Pappas Rehabilitation Hospital in Canton say the state is failing to keep its promise to keep the facility open.
Advocates for Pappas Rehabilitation Hospital in Canton say the state is failing to keep its promise to keep the facility open. WBZ-TV chief investigator Cheryl Fiandaca reports.
According to I-Team sources, text messages discovered on Michael Proctor’s cellphone contained racial slurs and offensive and inappropriate language. WBZ-TV’s Louisa Moller reports.
A Mansfield woman reached out to the I-Team's Call for Action after a package of meaningful T-shirts from her daughter's younger years ended up in limbo.
A Mansfield woman reached out to the I-Team's Call For Action after a package of meaningful T-shirts from her daughter's younger years ended up in limbo. WBZ-TV’s Cheryl Fiandaca reports.
A troubling clause in assisted living home leases is costing Massachusetts families thousands. The facilities use landlord-tenant contracts, which require a thirty-day notice in writing to end the lease, even after their loved one passes away.
The I-Team found a clause in assisted living facility leases that is costing families thousands of dollars when a loved one dies or is moved to a higher level of care. WBZ-TV's Chief Investigator Cheryl Fiandaca reports.
Massachusetts State Trooper Enrique Delgado-Garcia died as a result of complications from blunt force injuries during a boxing exercise at the State Police Academy.
Massachusetts State Trooper Enrique Delgado-Garcia died because of complications from blunt force injuries during a boxing exercise at the State Police Academy, the family's attorney says. WBZ-TV Chief Investigator Cheryl Fiandaca reports.
Insurance companies are using drones to inspect properties without alerting homeowners. In some cases, policies have been canceled.
Insurance companies are using drones to look in on properties without homeowners knowing and using the photos to cancel policies. WBZ-TV's Chief Investigative Reporter Cheryl Fiandaca has more.
A WBZ I-Team investigation revealed the UMASS Chan Medical School leased weapon detection systems for hundreds of thousands of dollars, and found most of them are not being used very much. WBZ Chief Investigator Cheryl Fiandaca reports.
Investigators are looking into a number of issues including the possibility that the fire was caused by smoking near an oxygen tank.
The last time the state of Massachusetts inspected the Gabriel House in Fall River was in October 2023, the I-Team has learned.
The Massachusetts Supreme Judicial Court confirmed the conviction of a five-time drunk driver for driving with a revoked license, citing an I-Team investigation as evidence.
New England Patriots head coach Mike Vrabel met with reporters in California ahead of Super Bowl LX.
Ice may have damaged a gas line, causing a Nashua, New Hampshire explosion. Now the fire department is issuing a warning about ice on roofs.
Four Massachusetts residents are accused of using stolen identities in a SNAP and unemployment benefits fraud scheme worth over $1 million.
Tom Brady is not taking sides in Super Bowl LX between his former team, the Patriots, and the Seahawks.
President Trump says his administration is seeking $1 billion in damages from Harvard University after a published report said the school had won some concessions in ongoing settlement negotiations with the government.
Four Massachusetts residents are accused of using stolen identities in a SNAP and unemployment benefits fraud scheme worth over $1 million.
Ice may have damaged a gas line, causing a Nashua, New Hampshire explosion. Now the fire department is issuing a warning about ice on roofs.
Roof cleaning companies in Massachusetts are working overtime to remove ice dams from homes. Here's what to do if you have one.
New England Patriots head coach Mike Vrabel met with reporters in California ahead of Super Bowl LX.
Tom Brady is not taking sides in Super Bowl LX between his former team, the Patriots, and the Seahawks.
There's a new drug that can help early morning shift workers stay awake and alert, a study out of Boston found.
As millions of Americans struggle with paying for health care, doctors and health experts discuss how medical care is being eroded by insurers denying necessary tests and treatment, making it "more difficult to be healthy in the United States."
Flu cases are rising rapidly, especially among kids in Boston, where hospitalizations of children under five have increased 150% over the last two weeks.
Four children have died from the flu in Massachusetts so far this season, public health officials say.
Fewer people in Massachusetts are getting their seasonal flu and COVID vaccinations as the number of respiratory infections in the state continues to rise.
It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
In the last three years, the Better Business Bureau has received thousands of complaints about GE.
A home baker from Foxboro, Massachusetts is frustrated that the pricy oven she bought from GE wasn't working properly. Attempts to fix it failed.
Eight states have laws making police body cameras mandatory. Massachusetts isn't one of them.
A Massachusetts family got stuck with a bill for a damaged tire on their rental car, even though they bought the extra coverage.
Both the Trump and Healey administrations are using government websites to blame each other for the shutdown.
Which party stands to take more of the blame from voters for the government shutdown? Here's what a new poll says.
A UNH Survey Center/Granite State poll shows John Sununu crushing Scott Brown by 23 points among likely primary voters in New Hampshire.
Seth Moulton said he's running against Sen. Ed Markey because "our party leaders are clinging to that old playbook."
Maine Governor Janet Mills' run for Senate comes with an unusual promise - she will only serve one six-year term.
Panera, Zipcar and Thermo Fisher are all closing facilities or offices in Massachusetts.
Cape Cod potato chips will no longer be made on Cape Cod as of this spring.
Time Out Market Boston, a food hall that opened in the Fenway neighborhood in 2019, won't be closing after all.
The 2026 semifinalists for the James Beard Award are out, and several Massachusetts restaurants, bars and chefs made the list.
Boston's Time Out Market, a Fenway food hall that opened less than seven years ago, is now set to close.
Just steps from the water's edge along Lake Winnipesaukee, a spectacular estate mixes modern architecture with breathtaking views.
An innovative craft winery located in downtown Meredith, New Hampshire, Hermit Woods is taking a different approach to winemaking.
Located on the water's edge along New Hampshire's Lake Winnipesaukee, Mill Falls blends elegant luxury with spectacular vistas.
Kohler Store by Supply New England and an interior designer showcases how beauty and functionality can breathe new life into a project.
James Beard-nominated pastry chef and co-founder of Bakey in Boston gives insight on how to make his world-famous babka.
New England Patriots head coach Mike Vrabel met with reporters in California ahead of Super Bowl LX.
Tom Brady is not taking sides in Super Bowl LX between his former team, the Patriots, and the Seahawks.
Robert Kraft will not be inducted into the Pro Football Hall of Fame this year, according to an ESPN report on Tuesday.
Maybe the game itself will live up to the hype, because Super Bowl Opening Night was calmer than usual.
Here's a look at what the Patriots have ahead of them during Super Bowl week in the Bay Area.
A tegu lizard was found buried beneath the snow in Providence, Rhode Island.
A gathering of North Atlantic right whales off Massachusetts over the weekend appears to have set a new monthly record.
A rocketship on a downtown Boston roof is part of the new Winteractive 2026 public art installation.
The overpowering scent of Dunkin' donuts in the air has some Haverhill residents complaining.
Alex Cornwell's display of nearly 300 Christmas inflatables is attracting visitors from around Massachusetts.