Dunkin' changed its rewards points policy. It cost a loyal customer $260.
It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
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It took Aaron Braun years to get more than 93,000 Dunkin' rewards points, but after a policy change he's left with a fraction of that.
In the last three years, the Better Business Bureau has received thousands of complaints about GE.
A home baker from Foxboro, Massachusetts is frustrated that the pricy oven she bought from GE wasn't working properly. Attempts to fix it failed.
A Massachusetts woman frustrated about her defective GE oven is not alone. The Better Business Bureau has received thousands of complaints about GE in the last three years. WBZ-TV Chief Investigator Cheryl Fiandaca reports.
Emails mistakenly sent to the I-Team show GE was unwilling to replace a Massachusetts woman’s defective range. WBZ-TV Chief Investigator Cheryl Fiandaca reports.
Eight states have laws making police body cameras mandatory. Massachusetts isn't one of them.
A Massachusetts family got stuck with a bill for a damaged tire on their rental car, even though they bought the extra coverage.
A Massachusetts family got stuck with a bill for a damaged tire on their rental car, even though they bought the extra coverage. WBZ-TV chief investigator Cheryl Fiandaca reports.
I-Team sources say the allegations of misconduct involving Canton Police Sgt. Sean Goode stem from an investigation into former State Police Trooper Michael Proctor.
Customers have been telling the I-Team that the service has not been as advertised with delays and equipment problems.
Advocates for Pappas Rehabilitation Hospital in Canton say the state is failing to keep its promise to keep the facility open.
Advocates for Pappas Rehabilitation Hospital in Canton say the state is failing to keep its promise to keep the facility open. WBZ-TV chief investigator Cheryl Fiandaca reports.
According to I-Team sources, text messages discovered on Michael Proctor’s cellphone contained racial slurs and offensive and inappropriate language. WBZ-TV’s Louisa Moller reports.
A Mansfield woman reached out to the I-Team's Call for Action after a package of meaningful T-shirts from her daughter's younger years ended up in limbo.
A Mansfield woman reached out to the I-Team's Call For Action after a package of meaningful T-shirts from her daughter's younger years ended up in limbo. WBZ-TV’s Cheryl Fiandaca reports.
A troubling clause in assisted living home leases is costing Massachusetts families thousands. The facilities use landlord-tenant contracts, which require a thirty-day notice in writing to end the lease, even after their loved one passes away.
The I-Team found a clause in assisted living facility leases that is costing families thousands of dollars when a loved one dies or is moved to a higher level of care. WBZ-TV's Chief Investigator Cheryl Fiandaca reports.
Massachusetts State Trooper Enrique Delgado-Garcia died as a result of complications from blunt force injuries during a boxing exercise at the State Police Academy.
Massachusetts State Trooper Enrique Delgado-Garcia died because of complications from blunt force injuries during a boxing exercise at the State Police Academy, the family's attorney says. WBZ-TV Chief Investigator Cheryl Fiandaca reports.
Insurance companies are using drones to inspect properties without alerting homeowners. In some cases, policies have been canceled.
Insurance companies are using drones to look in on properties without homeowners knowing and using the photos to cancel policies. WBZ-TV's Chief Investigative Reporter Cheryl Fiandaca has more.
A WBZ I-Team investigation revealed the UMASS Chan Medical School leased weapon detection systems for hundreds of thousands of dollars, and found most of them are not being used very much. WBZ Chief Investigator Cheryl Fiandaca reports.
Investigators are looking into a number of issues including the possibility that the fire was caused by smoking near an oxygen tank.
The last time the state of Massachusetts inspected the Gabriel House in Fall River was in October 2023, the I-Team has learned.
The Massachusetts Supreme Judicial Court confirmed the conviction of a five-time drunk driver for driving with a revoked license, citing an I-Team investigation as evidence.
Wilyer Abreu and Ceddanne Rafaela hit solo home runs and the Boston Red Sox snapped the Tampa Bay Rays seven-game winning streak with a 2-0 victory on Friday night.
A popular Brookline deli said it has been dealing with antisemitic vandalism for years but enough is enough.
The family of fallen Massachusetts State Police Trooper Kevin Trainor attended an annual law enforcement memorial ceremony outside the State House.
Over the course of three days, Winston Flowers will produce 9,000 arrangements for Mother's Day.
Former Boston Ballet principal dancer John Lam is working to bring something new to the city's dance landscape.
This summer's World Cup is set to have a significant impact on MBTA service in Massachusetts.
The family of fallen Massachusetts State Police Trooper Kevin Trainor attended an annual law enforcement memorial ceremony outside the State House.
A popular Brookline deli said it has been dealing with antisemitic vandalism for years but enough is enough.
Fans heading to White Stadium for a Boston Legacy game next year will have to tell the city how they plan to get there when they buy tickets, under a new transportation plan announced by Mayor Michelle Wu.
The Canvas hack forced some Massachusetts colleges to postpone final exams Friday.
Many people fear that a family history of dementia dooms them to inevitably suffer the condition themselves. But a new tool, the Brain Care Score, shows how lifestyle changes can be beneficial, cutting the risk of dementia.
There was a possible measles exposure at Logan Airport in Boston last week, Massachusetts health officials say.
A new study finds that a simple blood test could predict Alzheimer's disease long before symptoms appear.
The Lone Star tick, which can cause alpha-gal syndrome, is spreading north throughout Massachusetts.
Boston's cold and snowy winter might have an effect on this year's pollen allergy season.
There have been four violent attacks in three weeks at Tewksbury Hospital and a state representative is taking the fight to Beacon Hill to give security the non-lethal equipment back.
A family is demanding answers from the Gloucester, Massachusetts school district, after learning their five-year-old son was left alone in a quiet room for nearly half an hour.
A nurse says the decision is leaving the staff and patients at Tewksbury Hospital vulnerable to serious injury.
A Dorchester woman says Boston Police opened fire through her closed apartment door and the bullets went into her 5-year-old son's bedroom.
The I-Team has learned the Massachusetts Dept. of Health wants to take away pepper spray and non-lethal restraints from Tewksbury State Hospital safety officers.
Both the Trump and Healey administrations are using government websites to blame each other for the shutdown.
Which party stands to take more of the blame from voters for the government shutdown? Here's what a new poll says.
A UNH Survey Center/Granite State poll shows John Sununu crushing Scott Brown by 23 points among likely primary voters in New Hampshire.
Seth Moulton said he's running against Sen. Ed Markey because "our party leaders are clinging to that old playbook."
Maine Governor Janet Mills' run for Senate comes with an unusual promise - she will only serve one six-year term.
The "dirty soda" trend is coming to drive-thrus all over Massachusetts as Dunkin' is now serving up its own version of the viral drink.
Smokey Bones is closing all of its restaurants, including Massachusetts locations in Tyngsboro and Taunton.
Boston ranks right up there with Hawaii as one of the most expensive vacation spots in the country, according to a new report.
The Market Basket Board of Directors was justified in firing longtime CEO Arthur T. Demoulas, a judge ruled Monday.
April 20 is Patriots' Day and Marathon Monday in Massachusetts. Here's what's open and what's closed.
Best Bees installs and manages professionally maintained hives for homes, businesses, and institutions.
Known for his sustainable cooking and farm-fresh ingredients, Woods Hill's Charlie Foster is a leader in the farm-to-table movement.
Gaining Ground in Concord, Massachusetts is one of the region's leading non-profit farms dedicated to hunger relief.
Spectacle Island in Boston Harbor is a 114-acre destination just 4 miles from downtown Boston.
A modern school with a historic aesthetic, St. Benedict Classical Academy in Natick blends contemporary design with timeless style.
Wilyer Abreu and Ceddanne Rafaela hit solo home runs and the Boston Red Sox snapped the Tampa Bay Rays seven-game winning streak with a 2-0 victory on Friday night.
The Tampa Bay Rays won their seventh straight game by beating the Boston Red Sox 8-4 on Thursday night.
Red Sox outfielder Roman Anthony has been put on the 10-day injured list with a sprained right wrist.
Jaylen Brown was back streaming on his Twitch platform after turning heads by saying this was his favorite year despite the Celtics blowing a 3-1 series lead to the Sixers.
Sonny Gray pitched five innings in his return from injury and the Boston Red Sox finished a three-game sweep of the Detroit Tigers with a 4-0 win.
A Boston man says he's lucky to be alive after jumping into the Charles River to save his dog.
Little Joe the gorilla is leaving Boston after decades at the Franklin Park Zoo.
There's been another sighting of an unusual killer whale named Old Thom in the waters off Massachusetts.
A soccer coach in Ludlow, Massachusetts plans to pay it forward after winning big on a lottery scratch ticket.
The Rumney Rocks Climbing Area is partially closed as nesting peregrine falcons could attack rock climbers.