Southwest appears back on track to normal schedule
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
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Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The carrier faces frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of the massive storm that wrecked holiday travel plans across the U.S.
While thousands attempt to reschedule and wait out canceled Southwest flights, business is booming for other businesses within the travel industry.
Generosity among Sacramento-bound strangers helped one trio escape holiday travel chaos and keep their Christmas plans alive.
Canceled flights and sold-out car rentals are causing long lines at airports and travel nightmares for flyers.
CBS13's Laura Haefeli got stuck in San Diego this afternoon after her Southwest flight was canceled. She was forced to road trip from Sacramento to San Diego. She was one of many thousand fliers who, since Wednesday, have seen their flights canceled.
At the Sacramento International Airport, Southwest Airlines passengers are among those hardest hit.
More than 17,000 flights have been canceled since last Wednesday due to a cross-country storm. Most of the cancelations have come from Southwest Airlines. In a statement, the airline apologized for the ongoing issues, calling them "unacceptable". The airline also says it's working to fix all the disruptions but expects more changes.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
If you chose to scrap your travel plans, you can get your money back.
Several flyers said they spent four to eight hours at their gates and additional time working to retrieve their checked bags once their flights were canceled.
Heading home for the holidays? Expect busy airports and delayed flights. Sacramento International Airport said Thursday and Friday will be the busiest days of the year and a heavy storm system in the Midwest is making nationwide travel more difficult.
United Airlines alone has issued travel waivers for more than 142 cities due to an impending storm.
Police confiscated the gun after security agents flagged it at an airport checkpoint in Portland, Maine, the TSA said.
DHS is giving Americans more time to obtain a Real ID for air travel because of delays caused by the COVID-19 pandemic.
"The idea being passed around that you can't drink in Qatar is wrong. There are places," one American fan said.
AAA projects more than 7.3 million Californians will be on the move.
But for today, at least, landing at the Sacramento International Airport looked less like the mad dash you typically see before a holiday and more like a quiet stroll.
More than 7 million of those travelers are expected to be Californians.
The three Americans were reportedly visiting Mexico for the Day of the Dead holiday.
Cost of U.S. flights around the Thanksgiving holiday is up roughly 25% compared with last year, booking data shows.
Agency will only post a travel notice if a new coronavirus variant alters its health recommendations for any countries.
American consumers splurged in 2021, shelling out an average of $3,568 on entertainment.
AAA says almost a third of Americans are expected to travel for labor day weekend, with a majority hitting the road. For drivers heading back home, they'll find some relief at the pump. The nationwide average for a gallon of regular gas is $3.79 -- higher than last year but down 83 cents from this year's Memorial Day weekend.
The Manteca Senior Center saw a packed house as residents celebrated Black History Month on Tuesday evening.
After a dry and disappointing January, the storm system is delivering much-needed snowfall to higher elevations. Fresh powder is falling across mountain passes and Sierra resorts, offering a boost to an underperforming snow season.
City council recently approved a budget appropriation of over $760,000 for onboarding expenses and salaries for the new firefighters. An over $2 million federal grant will also help with salaries and other benefits.
The crash happened around 4:14 p.m. on Interstate 5, just north of Ingram Creek Road,
Tony Vitello walked up the dugout stairs to meet with reporters about 15 minutes later than expected because of a team meeting that went longer than planned.
New state regulations approved this month are set to significantly reshape California's cardroom industry.
The Manteca Senior Center saw a packed house as residents celebrated Black History Month on Tuesday evening.
Bad Bunny featured a real wedding during his Super Bowl halftime show at Levi's Stadium in Santa Clara – a ceremony that was officiated by a pastor from Sacramento.
After a dry and disappointing January, the storm system is delivering much-needed snowfall to higher elevations. Fresh powder is falling across mountain passes and Sierra resorts, offering a boost to an underperforming snow season.
City council recently approved a budget appropriation of over $760,000 for onboarding expenses and salaries for the new firefighters. An over $2 million federal grant will also help with salaries and other benefits.
A deadly Sacramento street is about to get a traffic safety makeover.
Bad Bunny featured a real wedding during his Super Bowl halftime show at Levi's Stadium in Santa Clara – a ceremony that was officiated by a pastor from Sacramento.
The City of Sacramento is considering joining a growing list of California cities and counties creating rules to ban U.S. Immigration and Customs Enforcement operations on city property.
A proposed set of upgrades to Rio Americano High School's stadium is drawing both support and pushback, with the deadline approaching to submit public input as part of the project's environmental review.
Adoption is becoming the newest way to assist people who are homeless in Sacramento. Here is an inside look at the unusual fundraising effort at one local homeless shelter and how the money will help.
New state regulations approved this month are set to significantly reshape California's cardroom industry, with operators warning the changes would effectively outlaw blackjack-style games from within those facilities.
As the deadline approaches for Gov. Gavin Newsom's executive order mandating California state workers return to in-person work four days a week, there is a new bipartisan effort to change state law and allow the current telework structure to continue.
The Super Bowl LX countdown has the NFL trying to tackle concerns over U.S. Immigration and Customs Enforcement activity around Levi's Stadium.
A 59-vehicle pile-up shut down a main California highway Saturday morning as fog severely limited visibility.
A California Supreme Court ruling involving a Sacramento traffic stop bars police from stopping or ticketing drivers over loose marijuana, ruling that it's similar to spilled beer and not readily consumable.
Tony Vitello walked up the dugout stairs to meet with reporters about 15 minutes later than expected because of a team meeting that went longer than planned.
Ben Ogden of Team USA won the silver medal in the cross-country sprint Tuesday at the Winter Olympics in Italy.
Trey Murphy III made five 3-pointers and finished with 21 points, Jeremiah Fears scored 14 of his 20 in the second half and the New Orleans Pelicans sent the Sacramento Kings to their 13th straight loss Monday night, 120-94.
San Francisco 49ers defensive lineman Keion White was shot and injured early Monday morning in San Francisco, the team confirmed.
Google and Pepsi were among the best ads of the Big Game, while Coinbase and ai.com got failing grades, according to one ranking.
Democratic leaders a say White House proposal doesn't make the grade as they demand new restrictions on ICE and threaten a shutdown of the Homeland Security Department.
The City of Sacramento will pay $2.2 million in a civil settlement to a man suffering a traumatic brain injury after police fired a less lethal round at his head during the George Floyd protests.
As the deadline approaches for Gov. Gavin Newsom's executive order mandating California state workers return to in-person work four days a week, there is a new bipartisan effort to change state law and allow the current telework structure to continue.
A federal judge has blocked a California law from going into effect that would ban federal immigration agents from covering their faces but they will still be required to wear clear identification showing their agency and badge number.
The official DHS statistics, which had not been previously reported, provide the most detailed look yet into who ICE has arrested during the Trump administration's crackdown.
Health officials in the East Bay said a man has died from consuming toxic wild mushrooms, amid an ongoing spike in mushroom-related poisonings throughout California.
Health officials in Napa County confirmed Wednesday that a child has been diagnosed with measles in the county's first case in nearly 15 years.
The Harmony Health Street Medicine team spends their days visiting encampments and connecting with vulnerable people, meeting them where they are and offering care outside of a clinic and without barriers.
Kaiser Permanente has reached a lawsuit settlement over alleged patient data breaches involving Kaiser websites and mobile applications, with members eligible to receive a payment from a $46 million settlement fund, the health care giant announced.
After the ACA tax credit lapsed in December, enrollees are opting for less robust health plans or dropping coverage altogether.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
An economic blackout was underway Friday as activists nationwide encouraged people not to spend their money at large corporations, retailers and fast-food chains for 24 hours.
San Joaquin County's retail theft reporting app has only been around for six months and is already bringing a sense of calmness to local business owners.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
A major home developer is rethinking how communities are built in wildfire-prone areas and the future is taking shape in El Dorado County.
San Joaquin County secured a grant aimed at helping to build a wildfire protection plan for the entire county.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
Clean-up has started in Chinese Camp after the TCU September Lightning Complex Fire ripped through the Gold Rush town earlier this month.
The fires burning in Calaveras and Tuolumne County caused air quality officials to issue a smoke advisory, warning people that the air quality may be unhealthy for sensitive groups.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Junior Romello Bruhn of Woodland Christian High School is closer than ever to scoring 3,000 career points, something only 13 high school athletes have accomplished in California state history.
A girl from Vacaville High School made history at her school by becoming the first girl to qualify for the CIF state wrestling championship.
The California Legislature is working on a bill that would require high school students to learn CPR before graduating.
A senior center in Manteca held a celebration to honor Civil Rights champions.
A woman in El Dorado County was pulled over by a man impersonating an officer but was able to escape, the sheriff’s office said.
Conor McGill reports on a storm moving into the Sierra.