How to make traveling easier during delays, cancellations
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
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CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Another plane will get the passengers to Phoenix, Southwest said.
Another plane will get the passengers to Phoenix, Southwest said.
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
The punishing winter storm that struck much of the country over the holiday is behind a massive Southwest Airlines meltdown – with thousands of canceled flights and even more lost luggage.
Gov. JB Pritzker is now calling for accountability for Southwest Airlines, along with Transportation Secretary Pete Buttigieg. CBS 2's Marissa Perlman reports from Midway International Airport.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
With Southwest Airlines having canceled the majority of its flights in recent days, CBS News Travel Editor Peter Greenberg said it could be days before the airline is back on track.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather. Southwest Airlines remains the most impacted.
CBS News Travel Editor Peter Greenberg joined CBS 2 Streaming Anchor Brad Edwards to talk about the mass of Southwest Airlines flight cancellations and what it means for consumers.
Having a flight canceled may be an inconvenience for most, but CBS 2's Noel Brennan talked with one woman who needs to be in Houston for an appointment as she undergoes treatment for stage 4 colorectal cancer.
CBS News Travel Editor Peter Greenberg joins CBS 2 Streaming Anchor Brad Edwards to talk about the Southwest Airlines meltdown and the flight delays and cancellations that have been plaguing the country.
Flights have been canceled around the country, and people have been going looking for their baggage at Midway International Airport after being separated from it. CBS 2's Noel Brennan reports.
Tuesday brought another round of cancellations as the airlines played catch-up from fierce winter weather.
Southwest has canceled thousands of flights nationwide, leaving passengers and their luggage stranded at airports, waiting days for another flight.
In the early 1900s, a brilliant Chicago businessman set the standard for corporate success and used his fortune to help transform education across the U.S.
Carson Kelly hit a tiebreaking single in the seventh inning and drove in four runs as the Chicago Cubs stopped a five-game White Sox winning streak with a 10-5 victory over their crosstown rival.
A Markham police detective pulled a cold case off the shelf and kept digging for years until he found the man now accused of killing 17-year-old Alexis Rhodes in 2021.
Chicago police and parents are on alert for so-called "teen takeovers" planned for the coming days.
A man's body was pulled out of Lake Michigan on Friday afternoon near Oak Street Beach.
In a move aimed at curbing the growing problem of "teen takeovers," D.C. U.S. Attorney Jeanine Pirro is threatening to bring charges against parents if their teens violate the local curfew.
State Rep. Josh Turek and State Sen. Zach Wahls squared off Thursday over which candidate can flip Iowa's open Republican-held Senate seat, as millions in outside spending reshapes the primary's final stretch.
Sens. Tammy Duckworth of Illinois and Tammy Baldwin of Wisconsin say their concern is there may be more emergency exit doors than flight attendants in the event of an evacuation.
Ald. Jim Gardiner (45th) is suing the city of Chicago, its inspector general's office, and the Board of Ethics, accusing them of defamation.
The Supreme Court has maintained mail access to the abortion pill mifepristone, setting aside for now a lower court order that blocked abortion providers from prescribing the widely used drug through telehealth and shipping it to patients.
Chatham residents say they're losing a vital resource as Walgreen's prepares to close its store near 86th and Cottage Grove.
According to AAA, the average price of a gallon of regular gas in Chicago was $5.17 on Friday, up from $3.75 a year ago.
Peoples Gas and North Shore Gas Company customers are likely to see minor credits on their bills for the next three years, thanks to a $125 million settlement agreement announced Thursday by Illinois Attorney General Kwame Raoul.
Chicago gas prices are spiking as the war with Iran drags on, with regular gas nearing $6 in some spots and premium already selling for more than $7 in some places.
In the legal venue of anti-trust enforcement, the state is not taking on the Trump administration, but rather filling a void that state officials say the Trump administration has vacated.
Engineers at Northwestern University have created a wireless polygraph to detect stress.
Chicago Mayor Brandon Johnson on Wednesday announced an expansion to the city's CARE Program, a specialized team that responds to mental health crises without police.
A Texas couple is filing a lawsuit accusing the AI company of guiding their teenage son in using drugs, resulting in a fatal overdose.
An American on the repatriation flight began showing symptoms of hantavirus and another "tested mildly PCR positive for the Andes virus," the Department of Health and Human Services says.
More than 100 people from a cruise ship dealing with an outbreak of the rare and deadly hantavirus are set to be disembarked.
Flight attendants at Chicago-based United Airlines have approved a new labor contract, marking their first pay increases in six years.
The Chicago Fire FC announced Wednesday morning that its new stadium in the South Loop will be named McDonald's Park.
U.S. prosecutors allege a man with multiple aliases used the name of the famed Astor family to scam a Mexican billionaire out of $450 million.
Thousands of people marched from the West Loop to Daley Plaza in downtown Chicago on Friday for May Day, with activists calling for workers' rights, stronger labor protections, and increased school funding.
A $170 million-plus plan announced this week will redevelop the Water Tower Place mall on the Magnificent Mile.
The Chicago-born house music track, which began as a personal poem in 1982 and became a defining anthem of the city's house music scene, has been selected for permanent preservation by the Library of Congress.
The Library of Congress revealed this year's list of 25 recordings to be preserved for future generations on the National Recording Registry.
David Allan Coe also had hits with "You Never Even Called Me By My Name" and "The Ride" among others.
Some youngsters got a behind-the-scenes look at the magic of making opera Sunday at the Lyric Opera of Chicago.
Matt DeCaro, an actor who was a familiar face on the Chicago stage for many years, died this weekend.
Chief meteorologist Albert Ramon has the latest First Alert Weather forecast
CBS News Chicago writer and special projects producer Edie Kasten was inducted into the prestigious Silver Circle on Friday, honoring her long career behind the scenes of TV news.
In the early 1900s, a brilliant Chicago businessman set the standard for corporate success and used his fortune to help transform education across the U.S.
A Markham police detective pulled a cold case off the shelf and kept digging for years until he found the man now accused of killing 17-year-old Alexis Rhodes in 2021.
Chicago police and parents are on alert for so-called "teen takeovers" planned for the coming days. Chicago Public Schools and the Chicago Police Department said those takeovers are expected to take place at North Avenue Beach on Saturday and Monday.
Chicago police and parents are on alert for so-called "teen takeovers" planned for the coming days.
A Markham police detective pulled a cold case off the shelf and kept digging for years until he found the man now accused of killing 17-year-old Alexis Rhodes in 2021.
A member of the school board for Aurora Christian Schools is charged with multiple counts of child sex abuse, and police are looking for more victims.
In the early 1900s, a brilliant Chicago businessman set the standard for corporate success and used his fortune to help transform education across the U.S.
A man's body was pulled out of Lake Michigan on Friday afternoon near Oak Street Beach.
Pothole complaints continue everywhere, but especially on one street in the Pullman neighborhood on the South Side of Chicago.
People in Lincoln Park and Lakeview have rallied against a plan to build a new industrial ComEd electrical substation in their neighborhoods, pushing local and state leaders to get involved.
Monday marks one year since Illinois enacted Karina's Law — legislation aimed at taking firearms out of the hands of people accused of domestic abuse.
Tenants at a South Shore apartment building said they've noticed their rent fluctuating by hundreds of dollars a month due to a change in how their utility billing system is set up.
A man from the Chicago suburbs lost $69,000 of his savings to a scam by a thief using an AI-generated U.S. Marshals badge to intimidate him.
Carson Kelly hit a tiebreaking single in the seventh inning and drove in four runs as the Chicago Cubs stopped a five-game White Sox winning streak with a 10-5 victory over their crosstown rival.
Randal Grichuk hit a two-run homer and drove in four runs, leading the Chicago White Sox to a 6-2 victory over the Kansas City Royals.
Ian Happ hit a long home run and five Chicago Cubs pitchers combined for a 2-0 shutout of the Atlanta Braves that snapped a four-game losing streak.
Nazareth Academy senior Landon Thome is one of the top baseball players in Illinois, and his dream is to play in the big leagues like his Hall of Fame dad, Jim Thome, who's been there with him throughout his high school career.
The Bears will kick off the season against the defending NFC south champion Carolina Panthers.
A Davison Township police chief released body camera video showing how a senior "water wars" prank brought an officer within milliseconds of opening fire on a student.
A man was found shot to death Thursday morning in Chicago's West Garfield Park neighborhood.
One man was killed and another was critically injured Thursday morning in a shooting in Chicago's Edgewater neighborhood.
A young man was shot and killed while getting into his car in the Ashburn neighborhood on Chicago's Southwest Side Thursday morning.
A Chicago-area man who ran a business helping people apply for asylum and immigrant visas was recently sentenced to nine years in prison for fraud and child pornography.
