BBB: What to know about making holiday returns
The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
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The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
People are told to watch out for anyone who shows up or calls and offers you a cheap deal on the spot.
Robert Mueller served as FBI director from 2001 to 2013 and led the investigation into allegations of Russian meddling in the 2016 presidential election.
Kendra Duggar was charged with multiple misdemeanors a day after husband Joseph Duggar's arrest.
Chicago police are questing a person of interest in connection with the fatal shooting of Loyola University student Sheridan Gorman.
Wait times aren't expected to improve until government funding is restored and TSA officers receive paychecks.
A man was shot while inside his car in Chicago's River North neighborhood early Saturday morning.
Robert Mueller served as FBI director from 2001 to 2013 and led the investigation into allegations of Russian meddling in the 2016 presidential election.
Wait times aren't expected to improve until government funding is restored and TSA officers receive paychecks.
Chicago's public safety plan is in flux after Mayor Brandon Johnson fired his deputy mayor of community safety, Garien Gatewood.
It is unclear under what circumstances President Trump would authorize the use of U.S. troops on the ground in Iran.
The first Marine Expeditionary Unit, which is coming from the Pacific, is still making its way toward the region.
Tenants at a South Loop luxury high-rise that has been plagued with problems like broken elevators are vowing to fight five-day eviction notices.
It's become an annual March Madness tradition at CBS Chicago, pitting our city's best eateries in direct competition in a foodie bracket challenge. We did pizza, we've done Italian beef, we've done Chicago dogs. This year, we're taking flight with wings.
For Cook County residents hoping to lower their property tax bills, applications are open for exemptions.
Officials in the north Chicago suburb of Wilmette issued a warning Tuesday about scammers who are impersonating representatives of village departments.
The war with Iran is causing gas prices to surge, with motorists in Chicago and around the country guaranteed to feel the impact at the pump Monday morning.
A new Iowa law bans local nondiscrimination protections on the basis of gender identity after the state became the first in the U.S. to roll back its civil rights code last year.
Food containing norovirus may smell and taste normal but still cause serious illness if consumed, FDA warns.
Illinois Gov. JB Pritzker on Monday announced a $1.5 billion investment from biotherapeutics company CSL for a new plasma therapy manufacturing plant in Kanakee.
When a doctor was told there was no cure for his daughter's condition, he was motivated to transform not only her health, but the lives of thousands of others.
Ann & Robert H. Lurie Children's Hospital announced this week that it is planning to open a new pediatric hospital in the west Chicago suburb of Downers Grove.
Hundreds of workers were locked out of the BP refinery in Whiting, Indiana, on Thursday after contract negotiations failed to produce a deal ahead of a midnight deadline.
The artificial intelligence and cryptocurrency industries have suffered a setback as they try to reshape the midterm elections and establish themselves as power players in American politics.
Wednesday marked the last day to help celebrate Lou Malnati's pizzeria's 55th birthday with a special deal.
Despite a rash of restaurant closures, veterans of the plant-based food business pushed back against prophecies of doom — and in one case argued that such closures notwithstanding, plant-based eating is only growing.
Two popular Chicago craft breweries – Half Acre Beer Co. and Maplewood Brewery & Distillery – announced on Tuesday they are merging to create a new "premier Chicago beverage company."
Chuck Norris' family said his death at 86 was sudden, but did not share any details on the cause.
ABC has canceled its already filmed season of "The Bachelorette" starring Taylor Frankie Paul after video surfaced of a 2023 incident in which she was charged with assault.
Acclaimed Chicago bar and music venue The Hideout has been sold to a performer and former employee, but the owners said it will carry on as the same beloved place that visitors have always known.
Afroman spoke to CBS News after he won the case, which tested the limits of parody and the license artists can take in social commentary directed at public figures.
The late Sister Jean has been honored with T-shirts, socks, and bobbleheads — and now her spirit lives on with a new documentary.
Chicago police are questing a person of interest in connection with the fatal shooting of Loyola University student Sheridan Gorman.
Chicago police are questing a person of interest in connection with the fatal shooting of Loyola University student Sheridan Gorman.
A woman died after she was found inside a burning home in Logan Square.
A man is in court on Saturday for the death of a Chicago firefighter who died from injuries after battling a fire in Rogers Park.
Meet Lenore, she is looking for a forever home!
Chicago police are questing a person of interest in connection with the fatal shooting of Loyola University student Sheridan Gorman.
A Chicago man is charged with murder and arson in the death of Chicago firefighter Michael Altman.
A man was stabbed on a CTA Blue Line platform overnight on Chicago's West Side.
Police in Barcelona said the death of Jimmy Gracey, a University of Alabama student from Illinois who went missing on vacation, was likely an accident.
Robert Mueller served as FBI director from 2001 to 2013 and led the investigation into allegations of Russian meddling in the 2016 presidential election.
United Steel Workers union representatives said that some workers had already had their access cards deactivated.
Have you ever walked into a business with no employees? You may soon; autonomous businesses are becoming more popular.
Streets were left pooled with rainwater, and homes flooded after Sunday night's storms. Residents say there is one clear solution
Attorneys for the family of a woman killed in a crash during a high-speed police chase in 2017 say officers involved failed to activate their body cameras or turned them off during the pursuit.
A new specialized unit is being created to prosecute domestic violence homicides in Cook County, as these killings surged 15% last year, even as overall violent crime declined across Chicago.
Nathan MacKinnon had three assists in Colorado's 4-1 victory over the Chicago Blackhawks, helping the Avalanche become the first NHL team to clinch a playoff spot this season.
The Fighting Illini are dreaming of a trip to the Sweet 16 after a dominating win Thursday night against Penn. Next up for No. 3-seeded Illinois is a showdown with No. 11 seed VCU on Saturday night.
David Mirkovic had 29 points and 17 rebounds, and No. 3 seed Illinois dominated No. 14 seed Penn 105-70 on Thursday night in the first round of the NCAA Tournament.
Connor Bedard scored a goal and defenseman Alex Vlasic made a game-saving stop as time ran out as the Chicago Blackhawks beat the Minnesota Wild 2-1 to snap the NHL's longest active point streak for one team against another.
James Harden scored 36, Evan Mobley added 26 points and 14 rebounds and Cleveland hung on to beat the Chicago Bulls 115-110 even though Cavaliers star Donovan Mitchell missed the game because of a bruised left eye.
Kendra Duggar was charged with multiple misdemeanors a day after husband Joseph Duggar's arrest.
A man was charged Thursday after a long police chase that alternated between high and low speeds on interstates through Chicago's north suburbs the day before.
The man who attacked a synagogue in Michigan last week sent a photo of himself with the AR-style rifle he had during the attack to a family member in Lebanon, according to a U.S. official.
A man from Chicago's northwest suburbs stood charged Tuesday with leaving the scene of a crash and driving drunk, after authorities said he hit a pedestrian overnight near Barrington, Illinois.
A man stood charged Tuesday in two separate shootings that wounded a Chicago police sergeant and a 63-year-old woman in the Pullman and Roseland neighborhoods this past weekend.
