Some helpful reminders if you're making exchanges or returns after Christmas
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
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With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
People are told to watch out for anyone who shows up or calls and offers you a cheap deal on the spot.
Picture this – you hire a contractor to install a fence with a gate but they don't finish the job for months, even after formal complaints.
A CTU spokesperson said that Davis Gates will be going on a "planned and anticipated" temporary medical leave.
Chicago is the latest city to have reported airbag thefts, following Baltimore and Pittsburgh.
NIPSC customers gathered for the second time in under a week to protest against rising heating costs by the utility company.
An outbound train on the Metra Heritage Corridor was delayed Wednesday evening, after an Amtrak train on the same tracks hit a vehicle near southwest suburban Lemont.
Chicago police said the suspect shot at a woman and at responding SWAT officers in South Shore on Sunday.
President Trump told NBC News the call to remove 700 immigration officers from Minneapolis came from him.
With U.S. Rep. Jan Schakowsky retiring at the end of her term, voters in Illinois' 9th Congressional District face a crowded field of candidates to fill the seat with a new representative for the first time since 1998.
Hillary Clinton will appear for a deposition on Feb. 26, while former President Bill Clinton will appear on Feb. 27, according to the House Oversight Committee.
The House on Tuesday voted 217 to 214 to fund major parts of the government and end the partial shutdown.
All federal immigration agents in Minneapolis will begin wearing body cameras, Secretary of Homeland Security Kristi Noem said Monday, a policy that could be rolled out nationwide.
This week marks Identity Theft Awareness Week, and Illinois Comptroller Susana Mendoza emphasized some safety tips Monday for avoiding and dealing with identity theft.
A controversial data center in Naperville, Illinois, could be the cause to pack a city council meeting there on Tuesday night.
Police in the west Chicago suburb of Geneva are warning of a scam involving spoofed phone numbers.
Protesters on Tuesday were cranking up the heat on Peoples Gas over a recently proposed rate hike that would add an additional $10 to $11 a month to utility bills.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
Ann & Robert H. Lurie Children's Hospital announced this week that it is planning to open a new pediatric hospital in the west Chicago suburb of Downers Grove.
It has been nearly six years since the start of the COVID-19 pandemic, and one of the many questions doctors are still working to answer concerns the long-term effects.
Leaders from Cook County, the Illinois Department of Human Services, and the Greater Chicago Food Depository denounced changes to the Supplemental Nutrition Assistance Program on Wednesday.
The University of Chicago Medicine Comprehensive Cancer Center has received a grant from The Ralph Lauren Corporate Foundation for a new cancer center.
Chicago's Lurie Children's Hospital said Tuesday that it is no longer initiating gender-affirming medical treatment for minors.
January may be the coldest time of the year, but Chicago is already looking forward to summer farmers' markets.
A development proposal issued this month calls for the replacement of a building housing a Giordiano's pizzeria in Chicago's Lakeview neighborhood with a new mixed-use building with 28 residential units.
United Airlines flight attendants picketed outside Chicago's Willis Tower Thursday morning as they fought for a new contract.
WSCR-AM, 670 The Score, will begin a simulcast on 104.3 FM next month.
Does the Chicago Bears' dramatic improvement this season, culminating in their first playoff run in five years, change the discussion about where they will build a new stadium?
The members of Ratboys were teenagers when they met by chance, and now in their 30s, the Chicago band formed by two college friends almost two decades ago appears to be on the brink of something big.
Chuck Negron, a founding member of Three Dog Night whose lead vocals powered a string of hits for one of the top rock acts of the late 1960s and early '70s has died. He was 83.
Bad Bunny used his Grammy acceptance speech on Sunday to denounce U.S. Immigration and Customs Enforcement and call for the end of the ongoing immigration crackdown.
The 2026 Grammy Awards recognized the best of the best in music from last year, with big wins for Kendrick Lamar and Bad Bunny. Here's the full list of winners and nominees.
Complete closure of the performing arts center in Washington, D.C., will start on July 4, Mr. Trump said. It's not yet clear how extensive the changes to the building might be.
The Chicago Teachers Union did not give details about why she is taking leave, but said that it was "planned and anticipated".
Customers are seeing higher delivery fees from the utility companies and volatile gas prices straight from the source, after key issues, including January's nationwide snowstorm.
Chief meteorologist Albert Ramon has the latest First Alert Weather forecast.
A Metra Heritage Corridor train was temporarily halted on Wednesday afternoon, after an Amtrak train on the same tracks hit a truck near Lemont.
Driverless cars are about to get a closer look in Illinois, with a pilot program being pitched to bring them to Cook County for a trial run in the not-too-distant future.
A woman was killed and a man was wounded when they were shot while in a car with a baby in the back seat in Auburn Gresham, just steps from St. Sabina Parish.
Arlington Heights fire officials said two people are safe, and one was rescued by a neighbor, after a garage fire Wednesday morning.
A man was critically injured after being struck by a vehicle Wednesday morning in northwest suburban Rolling Meadows.
Julius Burkes Jr, 47, accused of the deadly shooting of Momence bar owner Courtney Drysdale, waived his extradition to Illinois before a judge during a hearing on Wednesday morning.
A CTU spokesperson said that Davis Gates will be going on a "planned and anticipated" temporary medical leave.
Cynthia Eason recounted the moment Chicago police officers raided her family's home in 2018.
Water bills could be going up in several Chicago suburbs and other parts of Illinois, as Illinois American Water seeks a rate increase to fund infrastructure improvements.
The case involves a Chicago grandmother, her daughter, and her four grandchildren, who all said that Chicago police officers pointed guns at them during the botched raid.
Former Mayor Rahm Emanuel no longer will have to testify about an alleged "code of silence" at the Chicago Police Department, after a federal judge reversed an earlier ruling that would have allowed him to take the stand in a lawsuit over a botched police raid.
John H. Stroger Jr. Hospital of Cook County, the busiest trauma center in Illinois, is sounding an alarm, as doctors brace for an influx of patients because of federal funding cuts under the Trump administration's "One Big Beautiful Bill Act."
The Chicago Bulls are trading Coby White to the Charlotte Hornets, reports said Wednesday.
Chicago cut Milwaukee's lead to 90-84 late in the third quarter, but couldn't get any closer.
The Chicago Bulls are sending center Nikola Vučević to the Boston Celtics in exchange for guard Anfernee Simons, and the teams will also swap second-round draft picks as part of the deal.
Davis was the first player in the program's history to win the Illinois Gatorade Player of the Year.
The Detroit Pistons have agreed to acquire Kevin Huerter from the Chicago Bulls in a four-player, three-team deal, according to two people with knowledge of the trade.
A woman was killed and a man was wounded when they were shot Wednesday afternoon while in a car with a baby in the back seat in Chicago's Auburn Gresham neighborhood, just steps from St. Sabina Parish.
A man who was arrested on child sexual abuse charges in Illinois is facing additional charges in the San Francisco Bay Area in connection with the alleged sexual assault of a child, police said.
Ryan Routh, the man convicted in a 2024 assassination attempt of President Trump at his Florida golf course, has been sentenced to life in prison.
The shooters remained at large Wednesday in two attacks that happened less than a mile apart on Chicago's Near West Side a day earlier.
The disappearance of "Today" show co-host Savannah Guthrie's mother, Nancy Guthrie, is being investigated as a crime.
