BBB: What to know about making holiday returns
The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
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The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
People are told to watch out for anyone who shows up or calls and offers you a cheap deal on the spot.
Ryan Nembhard broke Dallas coach Jason Kidd's club rookie record with 23 assists after No. 1 pick Cooper Flagg's debut season ended with an ankle injury, and the Mavericks beat the Chicago Bulls 149-128 in a season finale.
CTA did not give an exact time for when the issue will be fixed, but said they are working to restore service as quickly as possible.
Chicago equaled a club record by using nine pitchers in a nine-inning game.
Swalwell faced pressure from his own party to drop out of the race after a former staffer accused him of sexually assaulting her when she was too drunk to consent.
Participants climbed both towers of the Prudential Plaza for a total of 99 floors and nearly 2,500 steps.
Swalwell faced pressure from his own party to drop out of the race after a former staffer accused him of sexually assaulting her when she was too drunk to consent.
President Trump said the U.S. Navy will begin blockading ships from entering or exiting the Strait of Hormuz and intercept vessels that have paid tolls to Iran.
Transportation Secretary Sean Duffy pointed out that gamers "have many of the hard skills it takes to be a successful controller."
Starting in December, eligible men in the U.S. will be automatically registered for the military draft.
An attorney for ex-Illinois House Speaker Michael Madigan argued to the 7th Circuit Court of Appeals on Thursday that the former Democratic power broker's conviction on bribery and other corruption charges should be overturned.
A passenger on an American Airlines flight from New York to Chicago has been charged with making a false bomb threat that forced an emergency landing at Detroit Metro Airport last month, according to a federal criminal complaint.
Skyrocketing property taxes continue to be a hot-button issue in Cook County — particularly since last fall, when many residents saw their tax bills increase by 100% or more.
Illinois Secretary of State Alexi Giannoulias this weekend issued a warning about a surge in text messages that falsely claim to come from his office or the DMV within it.
Tenants at a South Loop luxury high-rise that has been plagued with problems like broken elevators are vowing to fight five-day eviction notices.
It's become an annual March Madness tradition at CBS Chicago, pitting our city's best eateries in direct competition in a foodie bracket challenge. We did pizza, we've done Italian beef, we've done Chicago dogs. This year, we're taking flight with wings.
The United States has long struggled with understanding and finding ways to help treat mental illness. A new documentary, which is screening Saturday in Chicago, examines the reality of living with mental illness in America.
Allergy season is here, and the dreaded pollen can trigger sneezing, congestion, wheezing, and shortness of breath.
Northwestern Medicine and the American Red Cross teamed up for a community blood drive in Chicago on Monday morning.
Ending domestic violence is the goal of groups and advocates all over the world, and some experts in Chicago say it is time to become less reactive and more proactive when it comes to the people causing harm.
A new Iowa law bans local nondiscrimination protections on the basis of gender identity after the state became the first in the U.S. to roll back its civil rights code last year.
A new restaurant has joined the busy stretch of Halsted Street toward the south end of Chicago's Lincoln Park neighborhood that is also home to Alinea and Boka.
The federal government is suing Illinois, Connecticut and Arizona over efforts to regulate prediction market operators such as Kalshi and Polymarket.
The owners of the popular Uncommon Ground restaurant, live music venue, and brewery in Chicago's Wrigleyville community announced this week that they're looking for a successor to take over the business.
Chicago consistently ranks in the top three cities in Fortune 500 company headquarters, and now a competition has been launched to build on Chicago's power in business.
The flagship Ann Sather restaurant on Belmont Avenue in Chicago's Lakeview community will be moving later this year, a restaurant representative said Tuesday.
The United States has long struggled with understanding and finding ways to help treat mental illness. A new documentary, which is screening Saturday in Chicago, examines the reality of living with mental illness in America.
Afrika Bambaataa, a rapper and producer, was best known for breakthrough tracks like 1982's "Planet Rock" and for founding the Universal Zulu Nation art collective.
Mozart's "Don Giovanni," the local premiere of the 2022 opera "Omar," and a fresh production of "Guys and Dolls" are among the highlights of the 2026-2027 season for Chicago's Lyric Opera.
Federal magistrate Renee Harris Toliver told Pooh Sheisty that the evidence against him is strong.
A major music festival featuring the rapper formerly known as Kanye West was canceled after the U.K. government blocked Ye from entering the country.
The three American cardinals spoke to 60 Minutes about how Pope Leo has emerged as a vocal critic of the war in Iran and immigration enforcement in the country.
In his Sunday message overlooking St. Peter's Square, the pontiff demanded a ceasefire in Lebanon as Israel ramps up its war against Hezbollah. Pope Leo also urged the international community not to turn its back on Ukraine.
Showers move back into the area with severe storms expected on Tuesday and Wednesday. Meteorologist Kylee Miller has the latest.
The White House announced the U.S. is implementing a blockade of the Strait of Hormuz in the wake of the breakdown of face-to-face talks between the U.S. and Iran.
Participants climbed both towers of the Prudential Plaza, a total of 99 floors and nearly 2,500 steps.
A woman shot and wounded three men early Sunday on busy Irving Park Road in the Chicago neighborhood of the same name.
The man charged with damaging the vehicles of several Chicago firefighters at multiple locations on Chicago's South Side appeared at a bond hearing on Sunday, where he was ordered held.
The Chicago Department of Transportation said southbound State Street will be closed between Wacker Drive and Randolph Street beginning Monday, April 13.
Divers pulled a man from the water after a car was found submerged in a creek in Morris, Illinois, southwest of Chicago. The man later died.
CTA did not give an exact time for when the issue will be fixed, but said they are working to restore service as quickly as possible.
New proposed Illinois legislation would allow renters or people who can't install massive rooftop panels to also harness the power of the sun.
When a rusty light pole snapped and fell on a woman's car in Bucktown, causing thousands of dollars in damage, she thought the city would pay for it. She was wrong.
Financial exploitation is the leading type of elder abuse in Illinois. One Streamwood woman learned that personally, when her brother took hundreds of thousands of dollars from their parents' financial accounts.
One year after a teenage girl was shot outside her home in Country Club Hills, Illinois, and was told she would never walk again, she continued to defy the odds and reclaim her independence.
A Morgan Park family is still in shock after a staggering 300% spike in their latest property tax bill, and the man poised to take over as Cook County Assessor at the end of the year says it's an error he wants to make sure doesn't happen again.
Ryan Nembhard broke Dallas coach Jason Kidd's club rookie record with 23 assists after No. 1 pick Cooper Flagg's debut season ended with an ankle injury, and the Mavericks beat the Chicago Bulls 149-128 in a season finale.
Chicago equaled a club record by using nine pitchers in a nine-inning game.
Rory McIlroy of Northern Ireland won the 2026 Masters Tournament at Georgia's Augusta National, claiming his second straight green jacket.
Chicago had been 0 for 7 with runners in scoring position before Busch's single after going 1 of 23 in the previous two losses to Pittsburgh.
The Chicago Sky have acquired Rickea Jackson from the Los Angeles Sparks in a trade for Ariel Atkins.
A man was killed this weekend in a shooting in the south Chicago suburb of Oak Forest.
Chicago police on Sunday were investigating a shooting in the Back of the Yards neighborhood involving a teen riding a scooter.
The man charged with damaging the vehicles of several Chicago firefighters at multiple locations on Chicago's South Side appeared at a bond hearing on Sunday, where he was ordered held.
Chicago police early Sunday were investigating a shooting that left a woman dead in the Auburn Gresham neighborhood.
A woman shot and wounded three men early Sunday on busy Irving Park Road in the Chicago neighborhood of the same name.
