Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Watch CBS News
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Rochester Hills resident Jim Bishop, who was sitting in an aisle seat, said the whole plane shook from the collision.
Southwest Airlines is asking travelers to arrive at least two hours before their scheduled departures as technical issues are forcing it to process customers manually.
Southwest Airlines will provide the first non-stop flight between Detroit Metropolitan Airport and Dallas Love Field starting Aug. 9.
Beats Music streaming service will now be available on select Southwest Airlines flights.
Bob Diener, co-founder of Hotels.com and president and co-founder of Getaroom.com, shares 10 tips on how to save money on airfare.
Plan your next flight with this year's Air Quality Ratings to find the United States' best airlines.
The following are five tips for traveling during Thanksgiving weekend that will make your life easier.
The latest staffing, leadership and boardroom news from Michigan's technology-focused companies, institutions and groups
The checks were ordered after Friday's incident in which a five-foot hole ripped open on one of the planes, forcing an emergency landing.
Two West Bloomfield residents are facing a $2.6 million federal wire fraud investigation for pandemic-era assistance loans.
The fatal accident involving a car hauler March 4 in Eastpointe has been recorded as the state's fifth workplace-related death this year.
A woman was ordered to pay restitution and stay away from Ulta Beauty stores after a sentencing on charges related to a vehicle crash into a beauty shop.
The Strategic Petroleum Reserve is designed to cushion disruptions to U.S. oil supplies during emergencies.
AAA says motorists are paying an average of $3.53 a gallon for regular unleaded gas in the United States.
Strong to possibly severe thunderstorms are expected across Southeast Michigan, beginning Tuesday night.
AAA says motorists are paying an average of $3.53 a gallon for regular unleaded gas in the United States.
Residents in Novi, Michigan, attended a city council meeting on Monday to voice their frustrations about another water main break that happened in the last six months.
Two West Bloomfield residents are facing a $2.6 million federal wire fraud investigation for pandemic-era assistance loans.
The fatal accident involving a car hauler March 4 in Eastpointe has been recorded as the state's fifth workplace-related death this year.
AAA says motorists are paying an average of $3.53 a gallon for regular unleaded gas in the United States.
For the first time in 15 years, Stellantis is not issuing a profit-sharing distribution to UAW-represented employees.
Union Vice President Laura Dickerson confirmed that the worker, TJ Sabula, "has no discipline on his record."
Some General Motors employees are taken aback by this year's profit-sharing checks, with it being $4,000 less than the previous one.
While many assume a "harsh" winter, or this bone-chilling, sustained cold, is the enemy of asphalt, the real culprit is temperature fluctuation.
A woman was arrested on Sunday for firing multiple shots at the Beverly Hills home of Rihanna, Los Angeles Police Department officials say.
A restaurant celebrating rock music in the era of the legendary band Kiss is set to open in Royal Oak.
Six Flags is selling off some of its North America amusement parks, including Michigan's Adventure in Muskegon.
Actor and filmmaker Bruce Campbell told fans that he is in treatment for cancer and will cancel some upcoming public appearances.
Faster Horses, a multi-day country music festival, will not return this summer to Michigan International Speedway.
The Strategic Petroleum Reserve is designed to cushion disruptions to U.S. oil supplies during emergencies.
Tarik Skubal will not pitch again in the World Baseball Classic.
Defense Secretary Pete Hegseth said Tuesday that it would be the "most intense day" of strikes against Iran so far.
Vernors ginger ale has been part of Detroit culture for generations.
Michigan farmers face intense pressure to sell land as developers offer huge payouts, and state programs struggle to help keep farms intact.
Michigan Medicine will drop thousands of Blue Cross Blue Shield members if a deal isn't reached.
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Water testing has detected "low levels" of Legionella bacteria at two more Oakland County government buildings.
Tests of dozens of baby formulas by Consumer Reports found that nearly half contained potentially dangerous chemicals.
Henry Ford Health and Teamsters Local 332 remain locked in a labor dispute over a nurses' contract.
Tarik Skubal will not pitch again in the World Baseball Classic.
More changes are happening within the Detroit Lions organization after the team reportedly acquired Carolina Panthers center Cade Mays and Miami Dolphins offensive tackle Larry Borom.
Tarik Skubal is thinking about pitching again for the United States in the World Baseball Classic after the Detroit Tigers ace had previously planned to make just one start.
John Gibson and Cam Talbot combined to make 31 saves, Dominik Shine scored his first NHL goal and the Red Wings beat the Devils 3-0 on Sunday night.
Western Michigan and Eastern Michigan both fired their men's basketball coaches on Sunday, parting ways with former assistants under Michigan State coach Tom Izzo.
Rose talks about a new TV series being filmed in Detroit called "South West High," which revolves around a fictional high school in the Motor City.
As Women's History Month kicks off, Donna Murray-Brown, the new president and CEO of Inforum, appears on Michigan Matters.
Penske, a business and racing legend, turns 89 on Feb. 20 and is celebrating his 60th year in racing during 2026.
Claressa Shields talks about giving back to the community and her efforts to increase equity for women in sports.
The roundtable discusses the impact of the high-profile game for advertisers, including Detroit-based Rocket and Redfin.
Defense Secretary Pete Hegseth said Tuesday that it would be the "most intense day" of strikes against Iran so far. Natalie Brand reports.
Jury deliberations are set to resume Tuesday in Lenawee County Circuit Court in Adrian, Michigan, in the trial of Dale Warner, who is accused of killing his wife Dee Warner.
Novi residents are frustrated with the impact of yet another water main break. Severe weather is possible Tuesday night. Those headlines and other top stories are in our news brief.
President Trump says the end is in sight in the war against Iran. CBS News has this update.
CBS News Detroit's weather team says the potential exists for severe storms Tuesday night, to include large hail, damaging winds, heavy rain and possible strong tornadoes. Here's what to watch for, and when.