Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Watch CBS News
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Rochester Hills resident Jim Bishop, who was sitting in an aisle seat, said the whole plane shook from the collision.
Southwest Airlines is asking travelers to arrive at least two hours before their scheduled departures as technical issues are forcing it to process customers manually.
Southwest Airlines will provide the first non-stop flight between Detroit Metropolitan Airport and Dallas Love Field starting Aug. 9.
Beats Music streaming service will now be available on select Southwest Airlines flights.
Bob Diener, co-founder of Hotels.com and president and co-founder of Getaroom.com, shares 10 tips on how to save money on airfare.
Plan your next flight with this year's Air Quality Ratings to find the United States' best airlines.
The following are five tips for traveling during Thanksgiving weekend that will make your life easier.
The latest staffing, leadership and boardroom news from Michigan's technology-focused companies, institutions and groups
The checks were ordered after Friday's incident in which a five-foot hole ripped open on one of the planes, forcing an emergency landing.
A Michigan man is facing two charges after the FBI found him with a missing 15-year-old Ohio resident at a hotel earlier this month, according to a federal court document.
An individual has been in the hospital for several days after they were hit by a vehicle while walking on a crosswalk in Dearborn, Michigan, police said Saturday.
The Detroit Red Wings sat on the bench, stewing in stunned silence, after their latest loss sealed their fate as a franchise relegated to watching the NHL playoffs on TV.
President Trump said the U.S. Navy will begin blockading ships from entering or exiting the Strait of Hormuz and intercept vessels that have paid tolls to Iran.
Gas prices put pressure on pocketbooks — and President Trump's ratings — as Iran war continues.
Crews at the Cheboygan Lock and Dam in Michigan placed sandbags at the complex while large pumps moved water around the structure on Saturday amid rising water levels in the area, state officials said.
Police in Sterling Heights, Michigan, are investigating and a motorist was arrested after a hit-and-run crash on Friday night.
Multiple people have been detained after a reported shooting in Birmingham, Michigan, on Saturday morning, according to police.
A Michigan man is facing two charges after the FBI found him with a missing 15-year-old Ohio resident at a hotel earlier this month, according to a federal court document.
An individual has been in the hospital for several days after they were hit by a vehicle while walking on a crosswalk in Dearborn, Michigan, police said Saturday.
At a gas station in Detroit, owner Mohamad Mallah, known to customers as Big Moe, decided to give back in a big way.
On average, drivers in the state are paying $3.87 per gallon for regular unleaded fuel.
Michigan Gov. Gretchen Whitmer has declared an energy emergency in eight Southeast Michigan counties amid rising gas prices across the state.
General Motors has announced that it's making another round of layoffs at its Factory Zero plant in Metro Detroit. The latest round, the second this year, impacts roughly 1,300 workers and is due to a readjustment of operations amid declining electric vehicle demand.
Cities in Michigan lose big tax revenue from pollution-control tax breaks, and many do not track what they give up.
Gene Simmons visited Detroit Rock City to celebrate the grand opening of a restaurant co-founded by him and his Kiss bandmate Paul Stanley.
The moon music tradition started more than 50 years ago, NASA said as it shared the Artemis II crew's playlist this week.
Restaurants are being considered for the new Michelin Guide American Great Lakes Edition, set to be revealed in 2027.
Kid Rock posted videos of the helicopters hovering by his Nashville home on social media over the weekend. The Army later confirmed the helicopters were on a training mission.
The bag, called the "Gold Standard Cassette Tape," features a bold, nostalgic design inspired by classic cassette tapes.
President Trump said the U.S. Navy will begin blockading ships from entering or exiting the Strait of Hormuz and intercept vessels that have paid tolls to Iran.
Pope Leo XIV offered his strongest condemnation yet of the war in Iran on Saturday, appearing to take multiple veiled shots at President Trump.
The destroyers were beginning mine-clearing operations in the vital waterway, U.S. Central Command said Saturday.
Jalen Duren had 20 points, Duncan Robinson scored 19 and the Detroit Pistons beat Charlotte 118-100, locking the Hornets into the play-in tournament.
Detroit Tigers center fielder Parker Meadows has been sent to a hospital for overnight observation after a head-to-head collision with teammate Riley Greene.
Autism in the D is hosting a "Weekend of Inclusivity," featuring two events aimed at supporting families and highlighting gaps in autism resources across the city.
Dominic Weber and Haylie Reeves met at North Star Reach as campers in 2016.
The Detroit Health Department is hosting a Public Health Week through Saturday, April 11, to provide resources in neighborhoods.
The Michigan Department of Health and Human Services is encouraging parents to consider moving up their children's vaccines against the measles in seven counties.
Many Michigan teens in severe mental health crises are sent far from home for treatment due to a lack of local resources.
The Detroit Red Wings sat on the bench, stewing in stunned silence, after their latest loss sealed their fate as a franchise relegated to watching the NHL playoffs on TV.
Jesper Bratt scored his second goal with 3:34 left in the third period, helping the New Jersey Devils eliminate the Detroit Red Wings from the NHL playoff picture with a 5-3 win on Saturday.
Michigan coach Dusty May has agreed on a deal that will have him continuing to lead the Wolverines "for many years to come," according to athletic director Warde Manuel.
Riley Greene had a three-run homer and four RBIs, Drew Anderson ended the game by retiring Jakob Marsee in a 14-pitch at-bat for his first major league save and Detroit beat the Miami Marlins 6-1 to get A.J Hinch his 400th win as Tigers manager.
The University of Michigan men's basketball team hosted an on-campus parade and celebration Saturday after winning the 2026 NCAA national championship.
The roundtable discusses the dramatic impact AI is having in the classroom, at companies and inside homes.
There's a focus on Michigan's defense industry as a national convention comes to Detroit in a few weeks, with over 11,000 people expected at Huntington Place.
Dave Coulter updates Oakland County's move to its new offices in downtown Pontiac and when that might take place.
Gardner White opened doors in Detroit in 1912, and the retailer continues to expand with nine new stores planned this year.
Rose talks about a new TV series being filmed in Detroit called "South West High," which revolves around a fictional high school in the Motor City.
More rain chances overnight into Monday
As data center plans grow across the U.S., protesters are hoping to stop the influx of the large facilities. Washtenaw County Commissioner Yousef Rabhi says the sites could result in utility rates going up.
A fundraiser involving Legion BBQ took place on Saturday to support the family of Doug Chmiel, a Huntington Woods city employee who died while helping remove debris from a storm last month.
It was a memorable day on campus at the University of Michigan on Saturday. Fans came out to celebrate the Wolverines' first basketball national championship since 1989. CBS News Detroit's Veronica Ortega shares a recap from Ann Arbor.
A U.S. delegation led by Vice President JD Vance arrived in Pakistan on Saturday. The hope is that the group's talks with Iranian officials and Pakistani negotiators can pave the way for a permanent end to fighting in Iran. Ali Bauman reports.