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ForeSee, the global leader in technology-driven customer experience analytics, today announced that the Ann Arbor database and information publisher ProQuest is using ForeSee's customer experience analytics solution to measure and analyze the customer experience on its research portal used by academics around the globe.
Monday, organizers of the Michigan Growth Capital Symposium announced the 36 companies that will be presenting at the 32nd annual conference.
DuoSecurity, a cloud-based two-factor authentication company, announced that Paducah, Ky.-based Computer Services Inc. (OTCQX: CSVI) has selected Duo two-factor authentication for its online banking platform.
The franchise software developer Servant Systems has added new software features to the Molly Maid Customer Care System it originally developed in 1992 for the residential home cleaning service franchise.
Alcohol is a suspected factor in the incident, police said, adding neither was wearing a seatbelt.
Add taking a drink of water straight from the garden hose to the list of traditional activities that it turns out might be hazardous.
The customer satisfaction analytics firm ForeSee Monday announced the Word of Mouth Index, intended as a successor to the Net Promoter Score as the de facto standard for measuring customer loyalty.
ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
They used to say that you didn't want to see how they make sausage. Apparently Domino's Pizza is much more confident about the process used to make its pizzas, at least at one of its 10,300 stores.
The American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.
U.S. Sen. Carl Levin leads the invited guests for a dedication ceremony Tuesday at 11 a.m. for Merit Network Inc.'s new fiber optic cable in communities on either side of the Mackinac Bridge, Mackinaw City and St. Ignace.
University of Michigan police are asking for the public's help in finding a man accused of sexually assaulting a woman on campus.
The Ann Arbor biotech firm Esperion Therapeutics Inc. announced that it has completed a $33 million preferred stock financing led by new investor Longitude Capital.
It's not just the uninsured who use the emergency room for non-urgent healthcare. According to a new study from Truven Health Analytics of Ann Arbor, 71 percent of emergency room visits made by patients with employer-sponsored insurance coverage aren't serious enough to merit immediate attention in the ER.
CIMdata Inc., the Ann Arbor-based PLM strategic management consulting and research firm, Thursday announced its strategic role in Embraer's next generation PLM initiative.
The latest meeting and event notices from Michigan's technology-focused companies, institutions and groups.
The latest industry awards and certifications earned by Michigan's technology-focused companies, institutions and groups
IROA Technologies LLC (formerly known as NextGen Metabolomics Inc.) Wednesday announced the closing of a Series A equity financing round to continue the company's strong commercial and operational growth.
LLamasoft, a global provider of supply chain design software, announced the featured keynote speakers for its upcoming SummerCon 2013 conference on supply chain design.
A Washtenaw County man who uses his car to spread an anti-abortion message is suing the city of Ann Arbor and its police chief over what he says is the violation of his free-speech rights.
Michigan and Michigan State fans have something new to argue about!
NanoBio Corp. Tuesday said that it is presenting new data demonstrating positive pre-clinical results for its intramuscular respiratory syncytial virus vaccine at the National Foundation for Infectious Diseases 16th Annual Conference on Vaccine Research.
IDG's Computerworld Honors Program has announced Merit Network Inc. as a 2013 Laureate in recognition of its Rural Education Anchor Community Health care – Michigan Middle Mile Collaborative project.
Retail Velocity, a provider of demand signal repository and retail execution products and services, announced the release of its VelocityDemand data streaming service that will support SAP Demand Signal Management, an SAP HANA application.
Nearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
Will Bower threw for two touchdowns and rushed for three more as Ferris State won its fourth NCAA Division II championship in the past five years, taking down Harding 42-21 on Saturday.
Two Catholic Church leaders have been running a soup kitchen in Detroit's oldest neighborhood for decades, and they have decided it's time to retire.
The episode has deepened concerns that had already emerged from the Justice Department's much-anticipated document release.
Moritz Seider had a goal and an assist and the Detroit Red Wings beat the Washington Capitals 5-2.
It's the second time in recent weeks that the United States has interdicted a tanker, and it comes amid a large U.S. military build-up in Latin America.
A life ring and a lifeboat remnant from a famous Great Lakes shipwreck have sold at auction for $150,000.
The public heard from players on the Michigan Football team on Friday, the first time since former head coach Sherrone Moore was fired and subsequently arrested.
The suspect accused of murdering a Salvation Army bell ringer at a Kroger in Westland on Thursday night is now in police custody.
President Trump on Thursday signed an executive order to reclassify marijuana. While it might seem like a small move, it opens a new door for the industry as a whole.
A suspect is in custody in the aftermath of a fatal shooting at a Kroger store in Westland, Michigan, police say.
Ford Motor Co. is pivoting away from its once-ambitious electric vehicle plans amid financial losses and waning consumer demand for the vehicles.
A 15-gallon tank of gas will cost Michiganders about $42, which is around $15 less than the highest price drivers paid in July 2024.
Ford Motor Co. has stepped up technology in its popular F-150 pickup to combat ever-evolving techniques car thieves have at their disposal.
The management company of the LaFontaine Automotive Group in Metro Detroit has agreed to pay $1.5 million to settle an alleged Paycheck Protection Program loan fraud.
Slower adoption of electric vehicles was cited as the reason for pending layoffs at GM's Factory Zero.
The special features interviews with Kathy Bates, Annette Bening, Albert Brooks, Michael Douglas, Kiefer Sutherland, Jerry O'Connell and Mandy Patinkin.
The Oscars ceremony is moving to YouTube starting in 2029, the Academy of Motion Picture Arts and Sciences announced on Wednesday.
Known as a popular Hollywood director, Rob Reiner also had a lengthy record of political and civic activism, especially in California.
Nick Reiner, a son of director Rob Reiner and his wife Michele, has been arrested on murder charges following their deaths, police said.
Rob Reiner was the son of a comedy giant who became one himself with movies such as "The Princess Bride," "When Harry Met Sally…" and "This is Spinal Tap."
The episode has deepened concerns that had already emerged from the Justice Department's much-anticipated document release.
President Trump on Thursday signed an executive order to reclassify marijuana. While it might seem like a small move, it opens a new door for the industry as a whole.
The Justice Department released thousands of new photos and records on Jeffrey Epstein on Friday, but at least 550 pages in the documents were fully redacted.
This year has already seen eight of the busiest air travel days in TSA history. Could a December date join them?
A Bulgarian citizen, whom federal officials say was in the U.S. illegally, was found unresponsive in his cell at a Michigan facility.
President Trump on Thursday signed an executive order to reclassify marijuana. While it might seem like a small move, it opens a new door for the industry as a whole.
Henry Ford Health has announced new labor agreements with registered nurses and radiology technicians at its Rochester hospital.
A Michigan hospital is asking members of the public to raise their flashlights as well as the spirits of children during the holiday season.
Oakland County health officials are reporting a confirmed case of measles in a pediatric patient at DMC Huron Valley-Sinai Hospital.
Thanks to the incredible kindness of a stranger, a little girl from Westland has a whole new outlook on life.
Will Bower threw for two touchdowns and rushed for three more as Ferris State won its fourth NCAA Division II championship in the past five years, taking down Harding 42-21 on Saturday.
Moritz Seider had a goal and an assist and the Detroit Red Wings beat the Washington Capitals 5-2.
The public heard from players on the Michigan Football team on Friday, the first time since former head coach Sherrone Moore was fired and subsequently arrested.
Cooper Flagg, who will turn 19 on Sunday, is averaging 25.4 points over his last eight games.
When a Dan Campbell press conference is a reading lesson, it's hard not to pay attention.
With one in eight adults at risk for kidney disease, Dr. Silas Norman, a University of Michigan doctor specializing in kidney health, and Sandy Baruah, President and CEO of Detroit Regional Chamber, appear on Michigan Matters.
The state of Michigan can do better when it comes to raising the bar on K-12 public education.
The Detroit show will attract hundreds of thousands to the area as automakers, tech companies and more gravitate to downtown Detroit.
This week on Michigan Matters, Carol Cain speaks with retail owners and entrepreneurs ahead of the holiday season.
Hundreds of thousands will line up along Woodward Avenue for America's Thanksgiving Parade in Detroit.
The Detroit Association of Black Organizations pitched in on Saturday to provide gifts and food to families in need. It was part of the group's annual gift giveaway at the Bridge Center.
Cold with some sunshine for the first day of Winter
The nonprofit Detroit Horse Power held a beam-signing ceremony on Saturday to celebrate a milestone in the construction of what will be one of the largest urban equestrian centers in America.
A soup kitchen in Detroit’s Corktown neighborhood has been around for decades. The people behind it have decided its time to retire. Veronica Ortega looks at their legacy.
Friends and family of 29-year-old Mucari Finley met at the place where he was killed on Saturday. He was fatally stabbed earlier this month. Finley's father said his family wants to reclaim the space.