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ForeSee Thursday released its annual Contact Center Benchmark, which reports on customer satisfaction and allows companies to determine how their contact center experience compares to industry averages.
They used to say that you didn't want to see how they make sausage. Apparently Domino's Pizza is much more confident about the process used to make its pizzas, at least at one of its 10,300 stores.
The American Customer Satisfaction Index, recognized for its comprehensive measurement of the goods and services available to U.S. household consumers, is adding Internet service providers to its monitored industries.
U.S. Sen. Carl Levin leads the invited guests for a dedication ceremony Tuesday at 11 a.m. for Merit Network Inc.'s new fiber optic cable in communities on either side of the Mackinac Bridge, Mackinaw City and St. Ignace.
University of Michigan police are asking for the public's help in finding a man accused of sexually assaulting a woman on campus.
The Ann Arbor biotech firm Esperion Therapeutics Inc. announced that it has completed a $33 million preferred stock financing led by new investor Longitude Capital.
It's not just the uninsured who use the emergency room for non-urgent healthcare. According to a new study from Truven Health Analytics of Ann Arbor, 71 percent of emergency room visits made by patients with employer-sponsored insurance coverage aren't serious enough to merit immediate attention in the ER.
CIMdata Inc., the Ann Arbor-based PLM strategic management consulting and research firm, Thursday announced its strategic role in Embraer's next generation PLM initiative.
The latest meeting and event notices from Michigan's technology-focused companies, institutions and groups.
The latest industry awards and certifications earned by Michigan's technology-focused companies, institutions and groups
IROA Technologies LLC (formerly known as NextGen Metabolomics Inc.) Wednesday announced the closing of a Series A equity financing round to continue the company's strong commercial and operational growth.
LLamasoft, a global provider of supply chain design software, announced the featured keynote speakers for its upcoming SummerCon 2013 conference on supply chain design.
A Washtenaw County man who uses his car to spread an anti-abortion message is suing the city of Ann Arbor and its police chief over what he says is the violation of his free-speech rights.
Michigan and Michigan State fans have something new to argue about!
NanoBio Corp. Tuesday said that it is presenting new data demonstrating positive pre-clinical results for its intramuscular respiratory syncytial virus vaccine at the National Foundation for Infectious Diseases 16th Annual Conference on Vaccine Research.
IDG's Computerworld Honors Program has announced Merit Network Inc. as a 2013 Laureate in recognition of its Rural Education Anchor Community Health care – Michigan Middle Mile Collaborative project.
Retail Velocity, a provider of demand signal repository and retail execution products and services, announced the release of its VelocityDemand data streaming service that will support SAP Demand Signal Management, an SAP HANA application.
Nearly one in three visitors to federal government Web sites are accessing those sites via a mobile phone or tablet, according to the latest American Customer Satisfaction Index E-Government Satisfaction Index, released Monday in partnership with the Ann Arbor customer experience analytics firm ForeSee.
MichBio, the statewide biosciences industry association, and the Michigan Economic Development Corp. are set to co-host the Michigan Pavilion at the 2013 BIO International Convention in Chicago April 22-25.
The Samuel Zell & Robert H. Lurie Institute for Entrepreneurial Studies at the University of Michigan's Stephen M. Ross School of Business announced that its Social Venture Fund, the nation's first student-led impact investing fund, has participated in a seed stage round of financing in Mytonomy Inc., a video storytelling platform for college and career advising.
Ann Arbor-based ForeSee Thursday released a benchmark report on customer satisfaction trends for news and entertainment Web and mobile sites in the first quarter of 2013.
For nearly two years, University of Michigan neurologist Eva Feldman, M.D., has led the nation's first clinical trial of stem cell injections in patients with the deadly degenerative disease known as amyotrophic lateral sclerosis, often called ALS or Lou Gehrig's disease.
The Ann Arbor entrepreneurial training business BBC etc is offering a wide variety of training both online and in person in May.
Customer satisfaction improved for a seventh straight year for energy utilities, making 2013 another year of record-breaking results for the sector at large, according to a report released Tuesday by the American Customer Satisfaction Index.
A 34-year-old motorist is in custody after the Michigan State Police said they led law enforcement on a chase through Wayne County Saturday night.
A 28-year-old man has been sentenced after an alleged Facebook photo posted last September depicted a Michigan judge in a coffin, according to the Macomb County Prosecutor's Office.
The 31-year-old Puerto Rican artist Bad Bunny took the stage on Sunday dressed in all white, donning a jersey with his last name, Ocasio, and the number 64.
Police in Detroit are investigating after they say a woman was found dead on a street on the city's north side Sunday evening.
More than a dozen passionate Washington Township residents stood on a bridge near 26 Mile Road to raise awareness about a proposed data center on Sunday.
Police and loved ones are looking for a 25-year-old Wyandotte, Michigan, man who family says was declared missing on Friday.
More than a dozen passionate Washington Township residents stood on a bridge near 26 Mile Road to raise awareness about a proposed data center on Sunday.
Police in Detroit are investigating after they say a woman was found dead on a street on the city's north side Sunday evening.
Two police officers in Highland Park, Michigan, were injured in a crash involving two of the city's own patrol cars, the Michigan State Police said Sunday morning.
A 34-year-old motorist is in custody after the Michigan State Police said they led law enforcement on a chase through Wayne County Saturday night.
Some General Motors employees are taken aback by this year's profit-sharing checks, with it being $4,000 less than the previous one.
While many assume a "harsh" winter, or this bone-chilling, sustained cold, is the enemy of asphalt, the real culprit is temperature fluctuation.
In Metro Detroit, drivers are paying about $2.90 per gallon, which is 2 cents less than last week and 29 cents less than at the same time last year.
The winter storm that brought snow to Southeast Michigan on Sunday didn't stop car enthusiasts from leaving their homes for the final day of the 2026 Detroit Auto Show.
As the 2026 Detroit Auto Show wraps up Sunday, the roundtable discusses the signature event and standout moments from the past two weeks.
The 31-year-old Puerto Rican artist Bad Bunny took the stage on Sunday dressed in all white, donning a jersey with his last name, Ocasio, and the number 64.
Brad Arnold, the founder and lead singer of the 3 Doors Down has died following "his courageous battle with cancer," the rock band announced Saturday on social media.
Bad Bunny took the stage at halftime for the 2026 Super Bowl. Here's who else performed at Super Bowl 60.
Lead singer and frontman Dee Snider said he suffers from degenerative arthritis and has had several surgeries over the years.
Chuck Negron, a founding member of Three Dog Night whose lead vocals powered a string of hits for one of the top rock acts of the late 1960s and early '70s has died. He was 83.
Team USA defended its Olympic figure skating team event gold medal on Sunday after Ilia "Quad God" ushered the team to victory at the Milan Cortina 2026 Winter Olympics.
The Seattle Seahawks defeated the New England Patriots Sunday to win the 2026 Super Bowl.
Republicans and Democrats in Congress are locked in a standoff over reforming the nation's immigration enforcement operation as a deadline to reach a resolution and fund the Department of Homeland Security approaches.
Lindsey Vonn, who came out of retirement to compete in the Milano Cortina Games, is in stable condition after her crash.
Savannah Guthrie released a new video on Saturday, saying her family is willing to pay for the safe return of their mother.
Two Metro Detroit representatives are among those sponsoring a bill that calls for a 32% tax on any wireless device purchased for someone age 17 and younger.
The Oakland Community Health Network will now be taking over that responsibility amidst a financial dispute between the two organizations.
Legionella testing at Oakland County government facilities has detected the bacteria in the water systems of two additional buildings.
When the temperatures plummet, and the snow starts piling up, most of us have the same instinct: retreat indoors, crank up the heat, and get cozy.
Planned Parenthood of Michigan has started to offer vasectomy services in Grand Rapids, with plans to expand the procedure across the state.
The 31-year-old Puerto Rican artist Bad Bunny took the stage on Sunday dressed in all white, donning a jersey with his last name, Ocasio, and the number 64.
Team USA defended its Olympic figure skating team event gold medal on Sunday after Ilia "Quad God" ushered the team to victory at the Milan Cortina 2026 Winter Olympics.
The Seattle Seahawks defeated the New England Patriots Sunday to win the 2026 Super Bowl.
President Trump criticized Team USA freestyle skier Hunter Hess after he and other American athletes at the 2026 Winter Olympics shared their thoughts on U.S. politics.
Lindsey Vonn, who came out of retirement to compete in the Milano Cortina Games, is in stable condition after her crash.
The roundtable discusses the impact of the high-profile game for advertisers, including Detroit-based Rocket and Redfin.
Could a new entertainment tax and a new sales tax be ahead for the Motor City?
As the 2026 Detroit Auto Show wraps up Sunday, the roundtable discusses the signature event and standout moments from the past two weeks.
Penske and Reuss address a wide range of critical issues for Detroit, Michigan and the nation.
Huntington Place CEO Bryan Crowe and his team have been preparing to welcome hundreds of thousands of visitors to the Detroit Auto Show this week.
Much warmer Tuesday morning
The Detroit Pistons flew to Charlotte on Sunday to kick off their last two road games before the all-star break. President of Basketball Operations Trajan Langdon said his goal is to have two-way breakout star Daniss Jenkins rostered by Monday. The guard wants everyone to remember that he went undrafted.
The Washington Township Board of Trustees earlier this month asked the planning commission to review a zoning ordinance related to a planned data center. Many in the area say they don’t want the project to go through. Veronica Ortega has their story.
A mother is desperate to find her 25-year-old son who went missing from Wyandotte on Thursday. She said she last saw him at their home before he left to visit friends.
Detroit Pistons President of Basketball Operations Trajan Langdon said he took some calls ahead of the NBA trade deadline on Thursday. CBS News Detroit's Rachel Hopmayer reports on the only move the team made and why the organization has confidence in their core players.