Southwest Airlines drops free baggage policy, sparking concern among Texas travelers
These changes will take place May 28, right before the busy summer travel season.
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These changes will take place May 28, right before the busy summer travel season.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Just last September, Southwest CEO Bob Jordan told CBS News Texas that bags would continue to fly without charge.
Starting May 28, only Southwest's most elite Rapid Rewards A-List Preferred members and passengers who book their top-tier Business Select fares will receive two free checked bags.
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