Southwest Airlines response over bag backlash: "It's not like we traded Luka"
Southwest Airlines' latest social post to try and deflect from backlash over ending its free checked bag policy has created quite the social media buzz.
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Southwest Airlines' latest social post to try and deflect from backlash over ending its free checked bag policy has created quite the social media buzz.
These changes will take place May 28, right before the busy summer travel season.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Just last September, Southwest CEO Bob Jordan told CBS News Texas that bags would continue to fly without charge.
Starting May 28, only Southwest's most elite Rapid Rewards A-List Preferred members and passengers who book their top-tier Business Select fares will receive two free checked bags.
Leaders of Southwest Airlines explained Thursday how they plan to remodel the airline to change with consumer tastes.
A Southwest flight had to quickly abort its landing to avoid a potential collision with a private jet on the runway at Chicago's Midway Airport.
Southwest said the layoffs won't start until late April.
Dallas-based Southwest Airlines has announced an "unprecedented" mass layoff, cutting over 1,700 jobs.
Dallas-based Southwest Airlines announced on Monday it cut 15% of its workforce. This is the first time ever that the airline has made layoffs.
The lawsuit alleges Southwest illegally operated chronically delayed flights and disrupted passengers' travel plans.
Two years after a holiday meltdown, Southwest Airlines continues to recover from system failures that led to thousands of cancellations and hefty fines.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
CBS News got a rare look at the day in the life of a plane from takeoff to arrival.
No one was hurt on board, but concerns are being raised about a larger security threat.
The airline has named Rakesh Gangwal as the independent chair of the board.
Kelly's retirement and Southwest's appointment of six new board members follow mounting pressure from hedge fund Elliot Investment Management.
Southwest Airlines Executive Chairman Gary Kelly is accelerating his retirement, effective Nov. 1.
Elliott Investment Management says Southwest hasn't done enough to improve its profits and stock price.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Leaders of Dallas-based Southwest Airlines are set to explain on Thursday how they plan to remodel the airline to change with consumer tastes, as they seek to reverse shrinking profits and slumping stock price.
Dallas-based Southwest Airlines could reveal some new changes during investor day on Thursday.
Gary Kelly, the former CEO who has been chairman since 2008, will retire next year.
Dallas-based Southwest Airlines is bringing back a popular promotion for travelers.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
