American Airlines apologizes to passengers as winter storm strands thousands
American Airlines Chief Customer Officer has issued an apology to the thousands of passengers impacted by the winter storm.
Watch CBS News
American Airlines Chief Customer Officer has issued an apology to the thousands of passengers impacted by the winter storm.
More than 1,100 flights into or out of DFW ahead of Saturday had already been canceled.
The airline said the moves are designed to improve the passenger experience at the carrier's largest hub.
Members of the carrier's AAdvantage loyalty program no longer earn miles or status points when purchasing a basic ticket.
The FAA expects to see more than 52,000 flights nationwide on Tuesday, with hundreds of them departing from DFW airport.
American Airlines said five people were hospitalized "out of an abundance of caution" after their flight crew reported "an odor" on board.
DFW, Love Field airports could lose a combined 200 flights per day by next week.
American Airlines has announced plans to cut management and support roles, mainly at its headquarters in North Texas.
Flight operations across North Texas are back on track after a chaotic weekend of delays, but travelers are still asking one big question: could it happen again?
A flight attendant accused of secretly filming young girls in airplane lavatories has been sentenced to just under 20 years in prison.
Hopefully, we'll get to enjoy the much-anticipated Paige Bueckers and Caitlin Clark matchup this time around.
He initially denied having any involvement in her disappearance, but later admitted that he "snapped" when she threatened to call police.
An American Airlines flight landed at North Carolina's Raleigh-Durham International Airport Sunday night after hitting turbulence in the air, officials said.
U.S. airlines, including United Airlines and American Airlines, are suspending flights to parts of the Middle East amid the conflict between Israel and Iran.
American Airlines Flight 780 left Philadelphia International Airport on Monday en route to Naples, Italy, but it was diverted before reaching its destination.
Investigators say when they looked at the plane's engine, some parts were loose and appeared to be installed incorrectly, with one "allowing fuel to leak from the fitting."
The airport is projected to handle 100 million passengers by the end of this decade.
One passenger said takeoff was fine, but once the plane was in the air, an engine was making a loud noise.
CBS News Texas' Bo Evans spoke with a passenger after the flight finally arrived to Dallas-Fort Worth International Airport.
Former American Airlines flight attendant Estes Carter Thompson III faces decades in prison.
Two Italian military fighter jets flanked American Airlines Flight 292 as it arrived but the Federal Aviation Administration did not elaborate on what was the security issue aboard the plane.
The reunion has been nearly three years in the making.
The Dallas Mavericks Head Coach Jason Kidd set the tone at the American Airlines Center Wednesday night.
We are learning more about some of the 67 victims aboard the American Eagle plane and Black Hawk helicopter that collided near Washington, D.C.
Jacob Posner is no hoopster, but he's admired Luka Doncic's game so much that he's banking a shot at the Dallas Maverick's owner and management.
Shanika Battle, 49, is in the Dallas County Jail charged with murder in the death of 28-year-old Tabatha Jones.
The sheriff's office told CBS News Texas that the inmate, whose name hasn't been released, walked away from a work detail at a laundry facility located at 5400 Resource Drive.
Hillary Clinton will appear for a deposition on Feb. 26, while former President Bill Clinton will appear on Feb. 27, according to the House Oversight Committee.
In a state Senate race in Fort Worth's Tarrant County, Democrat Taylor Rehmet defeated Republican Leigh Wambsganss by 14 points — a 30-point swing from President Trump's results in 2024.
According to the TEFA website, more than 1,400 private schools from Pre-K to high schools are participating.
Shanika Battle, 49, is in the Dallas County Jail charged with murder in the death of 28-year-old Tabatha Jones.
The sheriff's office told CBS News Texas that the inmate, whose name hasn't been released, walked away from a work detail at a laundry facility located at 5400 Resource Drive.
Hillary Clinton will appear for a deposition on Feb. 26, while former President Bill Clinton will appear on Feb. 27, according to the House Oversight Committee.
In a state Senate race in Fort Worth's Tarrant County, Democrat Taylor Rehmet defeated Republican Leigh Wambsganss by 14 points — a 30-point swing from President Trump's results in 2024.
According to the TEFA website, more than 1,400 private schools from Pre-K to high schools are participating.
The CEO a Dallas nonprofit resigned after a CBS News Texas I-Team investigation that revealed the organization had failed to follow through on its core promises.
Seven years after a deadly school bus-train crash in Athens, the same crossing still lacks gates or lights—despite repeated promises to fix it.
A CBS News Texas investigation found those daily meals no longer being delivered to schools, despite the nonprofit's claims to the contrary.
It once fed thousands of kids. So, how did a Dallas non-profit's core mission fall apart? CBS News Texas investigates.
A Fort Worth firefighter severely burned in the line of duty is speaking out after his family, the public and politicians said the workers' compensation system failed him, denying him of much needed care.
Hillary Clinton will appear for a deposition on Feb. 26, while former President Bill Clinton will appear on Feb. 27, according to the House Oversight Committee.
In a state Senate race in Fort Worth's Tarrant County, Democrat Taylor Rehmet defeated Republican Leigh Wambsganss by 14 points — a 30-point swing from President Trump's results in 2024.
The House on Tuesday voted 217 to 214 to fund major parts of the government and end the partial shutdown. Follow live updates.
Don Lemon says he offered to turn himself in to face charges over his coverage of a protest at a church but federal agents were sent for him anyway.
While the U.S. saw its slowest population growth since the COVID pandemic — amid President Trump’s immigration crackdown — Texas is still booming - and that could lead to shift in political power at the national level.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
While retailers like Amazon, Macy's and Target are extending their return window for gifts bought during the holidays, some stores are adding fees to return purchases.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
U.S. life expectancy rose to 79 years in 2024 - the highest mark in American history. But the U.S. still ranks below dozens of other countries.
Weather-related closures left Carter BloodCare 4,000 units of blood and blood components short of what it needs.
The state of Texas is investing $50 million in research on psychedelic therapies.
Walk with a Doc invites community members to join low-pressure group walks led by physicians.
The largest nurses strike ever in New York City is underway as thousands of NYSNA members walk off their jobs at major hospitals.
Prominent political and business leaders are named in the documents released by the Justice Department in connection with its investigations into Jeffrey Epstein.
A Dallas coffee chain says it's caught in a political firestorm after a walkout over an ICE discount.
During the World Cup, soccer fans will be able to get a taste of what North Texas' new professional soccer team, Atletico Dallas, has to offer.
Salad and Go, a drive-thru salad chain, said on Wednesday that it will close all remaining Texas and Oklahoma stores.
Venezuela is said to have the largest amount of these reserves in the world.
Thomas Harley scored at 2:05 of overtime, and the Dallas Stars matched their longest winning streak of the season at five games with a 4-3 victory over the Winnipeg Jets.
Munn was promoted from defensive coordinator after Riley Dodge joined the staff at SMU.
Prominent political and business leaders are named in the documents released by the Justice Department in connection with its investigations into Jeffrey Epstein.
It was an emotional morning at Edge Ice Arena in Littleton, Colorado, as the Santa Clarita Lady Flyers took the ice for the first game of a weekend tournament after a crash involving their van and a snowplow on Interstate 70.
President Trump announced that an IndyCar race, the Freedom 250 Grand Prix, will be held through the streets of Washington, D.C., as part of America's 250th birthday celebrations.
Chuck Negron, a founding member of Three Dog Night whose lead vocals powered a string of hits for one of the top rock acts of the late 1960s and early '70s has died. He was 83.
Prominent political and business leaders are named in the documents released by the Justice Department in connection with its investigations into Jeffrey Epstein.
Bad Bunny used his Grammy acceptance speech on Sunday to denounce U.S. Immigration and Customs Enforcement and call for the end of the ongoing immigration crackdown.
The 2026 Grammy Awards recognized the best of the best in music from last year, with big wins for Kendrick Lamar and Bad Bunny. Here's the full list of winners and nominees.
Complete closure of the performing arts center in Washington, D.C., will start on July 4, Mr. Trump said. It's not yet clear how extensive the changes to the building might be.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
