Southwest offers 25K reward points as "gesture of goodwill"
The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
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The frequent-flier points, worth about $300, will never expire and have no blackout dates, according to airline's CEO.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Authorities are on the lookout for a group of suspects in Sacramento who are taking advantage of the Southwest Airlines chaos and stealing travelers' bags.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Thousands of flights have been canceled.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
Americans are stranded at airports across the country, including here in Sacramento. As of around 7 p.m. Monday, 2,900 Southwest flights have been canceled. In Sacramento, 143 flights were delayed.
Last week's winter weather travel mess is lingering like a vicious hangover into this week -- and the headaches are migraine-proportioned for Southwest Airlines, its CEO Bob Jordan, airline employees and most of all its frustrated passengers on Monday.
A California woman who punched a Southwest Airlines flight attendant in the face, breaking her teeth, during a flight from Sacramento to San Diego has been sentenced to 15 months in federal prison.
Dozens of flights have been delayed at airports in the U.S., including Sacramento International Airport after Southwest Airlines experienced technology issues Saturday morning.
A Southwest Airlines flight that departed from Sacramento on Wednesday morning had to turn back around due to a pressurization issue, officials say.
A California woman is accusing Southwest Airlines of racial profiling, saying she was accused of human trafficking while traveling with her biracial daughter.
A company spokesperson says the issues have been fixed. They also say Monday's and Tuesday's issues aren't related.
A fight onboard a flight from Sacramento to San Diego resulted in a flight attendant getting punched. CBS13 spoke with a passenger who was on the plane when it happened.
A Southwest Airlines flight attendant was assaulted by a passenger and lost two teeth in the attack last weekend, according to a union president, who complained to the airline's CEO about unruly passengers.
A two-year-old boy in Elk Grove and his favorite action figure are back together again after an unexpected adventure left them separated by thousands of miles.
Southwest Airlines is offering dirt cheap flights out of Sacramento, but you have to act fast.
A Southwest Airlines flight attendant says two pilots live-streamed video from a hidden camera in a commercial airliner's lavatory to an iPad in the cockpit, a lawsuit says.
Southwest Airlines announced on Thursday that they will be adding daily nonstop flights between Sacramento and Honolulu beginning January 19, 2020, with an introductory offer as low as $99 tickets available today only.
Southwest's Sacramento to Hawaii flights will more than likely not start before the New Year, although we may get to start buying flights sooner than that.
Southwest Airlines is more making schedule revisions to deal with issues surrounding the Boeing 737 MAX. The airline has now removed its 38 MAX planes from its flight schedule through November 2. It previously removed the fleet from its schedule through October 1.
Southwest announced more than a year ago its plans to sell nonstop flights from Sacramento International Airport to Hawaii; however, those flights have yet to go on sale or be offered.
British heavyweight boxing champion Anthony Joshua was injured in a highway crash in Nigeria that reportedly killed two other people.
The U.S. announced a $2 billion pledge for U.N. humanitarian aid as the Trump administration continues to slash U.S. foreign assistance and warns United Nations agencies to "adapt, shrink or die" in a time of new financial realities.
Luka Doncic scored 34, LeBron James had 24 points, and the Los Angeles Lakers snapped their three-game losing streak with a 125-101 win over the Sacramento Kings.
It is a rush to get home after a busy week of holiday travel for millions of Americans. Travelers braced for long lines at TSA and bag checks but were pleasantly surprised by what they discovered at airports this holiday season.
A man died and three people were wounded in a shooting in Stockton Sunday evening, authorities said.
It is a rush to get home after a busy week of holiday travel for millions of Americans.
British heavyweight boxing champion Anthony Joshua was injured in a highway crash in Nigeria that reportedly killed two other people.
A Mammoth Mountain ski patroller has died after he was caught in an avalanche while doing mitigation work on Friday, the resort said.
The U.S. announced a $2 billion pledge for U.N. humanitarian aid as the Trump administration continues to slash U.S. foreign assistance and warns United Nations agencies to "adapt, shrink or die" in a time of new financial realities.
Luka Doncic scored 34, LeBron James had 24 points, and the Los Angeles Lakers snapped their three-game losing streak with a 125-101 win over the Sacramento Kings.
Sacramento police said a driver who was spotted going at a high rate of speed was seriously injured after crashing into another vehicle.
Checking out the holiday lights in Sacramento's Fab 40s neighborhood is an annual Christmas tradition. It can sometimes cause big traffic jams, but this year, there's a new traffic twist thanks to some mysterious signs.
Crew members of flight 2026 reported a bird strike not long after the flight took off from the Sacramento airport, Alaska Airlines said on Tuesday.
Among the photos are familiar names like Copeland's Sports and the Waldenbooks store. Visitors will also find vintage clothing and accessories, including limited-edition Hello Kitty overalls and old shopping bags from a time before online shopping existed.
The Lake County Sheriff's Office said three people from Sacramento and one from the Bay Area were arrested as suspects in burglaries that happened in Upper Lake, Nice and Ukiah.
A Mammoth Mountain ski patroller has died after he was caught in an avalanche while doing mitigation work on Friday, the resort said.
A California Highway Patrol task force this month arrested 13 people and recovered over $800,000 in stolen merchandise in connection with an organized retail theft ring that operated across Northern California.
Pacific Grove police identified the missing swimmer as a 55-year-old Monterey County woman and said that search efforts were suspended on Monday.
California's commercial Dungeness crab season is set to open on January 5 with limits on the number of commercial traps because of the risk of humpback whale entanglements, authorities said Friday.
The DMV said it is giving Tesla Motors 60 days to address its misleading use of "autopilot," or it could have its dealer license temporarily suspended.
Luka Doncic scored 34, LeBron James had 24 points, and the Los Angeles Lakers snapped their three-game losing streak with a 125-101 win over the Sacramento Kings.
Brock Purdy threw a 38-yard touchdown pass to Jauan Jennings with 2:15 to play, and the San Francisco 49ers forced an incomplete pass on the final play from the 2 to beat the Chicago Bears 42-38 and set up a Week 18 showdown for the top seed in the NFC.
Russell Westbrook scored 21 points and moved past Magic Johnson for seventh place on the NBA's career assists list while leading the Sacramento Kings to a 113-107 win over the Dallas Mavericks.
The Las Vegas Raiders have decided to bench defensive end Maxx Crosby for Sunday's home game against the New York Giants in a matchup of teams with the NFL's worst records.
Left fielder Tyler Soderstrom and the Athletics have agreed to an $86 million, seven-year contract, according to a person with knowledge of the negotiations.
The U.S. announced a $2 billion pledge for U.N. humanitarian aid as the Trump administration continues to slash U.S. foreign assistance and warns United Nations agencies to "adapt, shrink or die" in a time of new financial realities.
Bank of America Chairman and CEO Brian Moynihan stated last week that, as President Trump seeks a new chair of the Federal Reserve, maintaining the banking system's independence is paramount.
As prosecutors contend with a massive trove of Epstein files, President Trump suggested Friday the Justice Department is spending too much time on the issue — but said Democrats should be named.
The Veterans Affairs Department is reimposing a near total ban on abortions for veterans and their families that was modified in 2022.
Strikes against ISIS targets in Nigeria come after President Trump spent weeks accusing the West African country's government of failing to rein in the persecution of Christians.
Millions of people with an Affordable Care Act health plan face a massive jump in premiums next year — this chart shows just how much.
A steady stretch of nonstop fog over the last couple of weeks isn't just dampening moods, it may be taking a toll on physical health as well.
California's public health department said one person has died and several others have suffered severe liver damage due to eating toxic mushrooms that were foraged.
The plan is to embed street medicine training directly into residency programs across multiple hospitals.
Consumers with the imported pans should throw them away due to the severe health risks posed by lead, the agency warns.
Finding the perfect dress isn't easy, but now, selling them could become a lot more challenging.
This weekend, Placer County is hosting its annual Sip Into Spring event, offering free or discounted tastings at more than 20 wineries along what's known as the Placer Wine Trail.
From fruits and veggies to car parts, economists project that businesses will pass along the cost of the tariffs to customers.
An economic blackout was underway Friday as activists nationwide encouraged people not to spend their money at large corporations, retailers and fast-food chains for 24 hours.
San Joaquin County's retail theft reporting app has only been around for six months and is already bringing a sense of calmness to local business owners.
President Trump and Gov. Gavin Newsom have made several different claims about California gas prices. Here's what we found.
This year-long investigation provides an unprecedented look at California's one-party supermajority legislature through the eyes of grieving parents who discover how California lawmakers kill popular bills by not voting.
This year-long investigation by CBS News California investigative correspondent Julie Watts examines the many components of California's new tougher-on-crime law.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
The California Highway Patrol captain accused of workers' compensation fraud was the commander in charge of the fatal Mahaney Park shootout in Roseville, three officers who worked under him at the time of the shootout said.
CBS13 and the Call Kurtis consumer investigative team devised an idea on how to lower what consumers owe on their credit cards -- and it begins with a simple phone call.
No one wants to think about death. However, it's important to plan on what happens to your digital assets after you die.
After spending $18,000 on waterproof laminate floors, a Natomas couple spotted damage after the first cleaning.
More than a year after Hai Pham canceled the trial membership, he kept getting charged every month for it.
A Natomas mother demanded that her daughter be exhumed and cremated after a Sacramento cemetery moved her grave without telling the family.
More than two dozen structures were destroyed in a wildfire in the eastern Sierra Nevada mountains on Wednesday afternoon, officials said.
Clean-up has started in Chinese Camp after the TCU September Lightning Complex Fire ripped through the Gold Rush town earlier this month.
The fires burning in Calaveras and Tuolumne County caused air quality officials to issue a smoke advisory, warning people that the air quality may be unhealthy for sensitive groups.
The TCU Lightning Complex fires have burned nearly 14,000 acres in Central California, but in a Saturday update, Cal Fire said containment was at 42%.
A vegetation fire near El Dorado Hills broke out on Labor Day, quickly growing in size and prompting evacuations, officials said.
A Sacramento County dog picked up thousands of miles from home after he went missing five years ago was reunited with his family on Wednesday.
What started as a suspicious circumstances call for Rancho Cordova police ended with a newborn surprise.
A once-empty lot behind Church of the Cross in north Modesto now hosts a thriving community garden with more than 140 plots and growers from across the globe.
A Sacramento-area middle school history and English teacher is in the running to win big as America's Favorite Teacher, a title her students think she is more than worthy of being awarded.
Junior Romello Bruhn of Woodland Christian High School is closer than ever to scoring 3,000 career points, something only 13 high school athletes have accomplished in California state history.
A man died and a woman was wounded in a shooting near Stockton Sunday evening, authorities said.
It is a rush to get home after a busy week of holiday travel for millions of Americans. Travelers braced for long lines at TSA and bag checks but were pleasantly surprised by what they discovered at airports this holiday season.
Here's a look at the weather forecast Sunday evening.
After using Uber for a year, a Stockton single father has his own ride.
Driving under the influence is believed to be a factor in a crash that left a driver dead and three passengers injured early Saturday morning in South Sacramento, authorities said.