More than 2,100 Southwest flights delayed nationwide following "data connection issues"
Just months after an operation failure derailed travel plans for millions during the holidays, another technical issue delayed hundreds of flights on Tuesday.
Southwest Airlines
More than 2,100 Southwest flights delayed after "data connection issues"
Southwest Airlines is again making headlines for all the wrong reasons. Just months after an operation failure derailed travel plans for millions during the holidays, another technical issue delayed hundreds of flights on Tuesday.
Southwest back in the air after flights grounded; more than 1,700 delayed
A technology issue has forced more than 1,700 Southwest Airlines flights to be delayed on Tuesday morning.
Midway on top 10 list of airports with highest percentage of cancelled flights
The holiday mess with thousands of canceled Southwest flights certainly didn't help.
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The company has completed 95% of reimbursements, its CEO said Thursday.
After a stressful travel week, some good news
"We got to spend the last two weeks with our three grandchildren here in Chicago, so that was wonderful."
Southwest operations return to normal at Midway Airport
But there was also still a line of passengers waiting on their bags from flights canceled earlier in the week.
Southwest operations return to normal at Chicago's Midway Airport
After more than a week of chaos, Southwest Airlines promised a return to normal operations. So did they deliver? There were just five canceled Southwest flights on Friday.
Southwest Airlines continues work to reunite passengers with lost luggage
While they're still working on getting bags back to travelers, Southwest promised a return to normal beginning this weekend.
How to make traveling easier during delays, cancellations
CBS 2's Noel Brennan spoke to a travel expert to had advice on how to make traveling during a busy, uncertain time easier for people.
As Southwest prepares to resume normal flights, many travelers still searching for lost bags
"They could be anywhere. Mine, they're either here or Washington, D.C," Tom Gallas said.
Baggage search continues for weary Southwest travelers
Southwest Airlines plans to resume normal flight operations on Friday, after canceling more than 13,000 flights since Dec. 22. Meantime, many Southwest passengers are still struggling to be reunited with luggage that has piled up at airports, sometimes sent to their destinations even though they didn't go with it.
Why Southwest's flight cancellations snowballed
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Southwest Airlines expects to resume normal operations Friday
Meantime, there was much less luggage stacked up in baggage claim at Midway Airport late Wednesday than there was a night before.
Passenger releases joyful outburst after finding lost luggage
Patrick Keane couldn't contain himself after finally finding his bag at Midway Wednesday. He tells us he's been borrowing other people's clothes and is happy to have his own wardrobe back just in time for New Year’s Eve.
Southwest scrubs thousands more flights as it struggles to rebound
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Flight attendant union vice president blames outdated tech for Southwest woes
Problems with Southwest Airlines have been a mess for passengers and staff nationwide for several days now, but some relief was on the way Wednesday night. CBS 2's Sabrina Franza reports.
Hundreds of unclaimed bags at Chicago's Midway Airport amid Southwest Airlines fiasco
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Southwest flight from Chicago to Phoenix diverted to Milwaukee
Another plane will get the passengers to Phoenix, Southwest said.
Southwest flight from Chicago to Phoenix diverted to Milwaukee
Another plane will get the passengers to Phoenix, Southwest said.
Hundreds of unclaimed bags at Midway Airport amid Southwest Airlines fiasco
The most emotional reunions CBS 2's Noel Brennan saw at the airport on Wednesday were between people and their bags.
An emotional reunion with luggage after days at Chicago's Midway Airport amid Southwest Airlines fia
There are still hundreds of unclaimed bags at Chicago's Midway International Airport. Southwest Airlines staff are letting people in one by one to search for their lost luggage. We've even seen some flight attendants whose flights were canceled come in to help.
Southwest Airlines fiasco: canceled flights, lost luggage keep bringing holiday woes
Days after Christmas, the crisis continues as the federal government begins to investigate what happened with Southwest Airlines.
Mess continues for Southwest Airlines with more canceled flights
Southwest Airlines has canceled thousands more flights nationwide, including hundreds at Midway and O'Hare airports. As the airline tries to get back on track, it's important to know your rights as a traveler.
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Teen injured in drive-by shooting in Austin
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Parents fighting for increased security at Highland Park High School
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