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Private sector contact centers are lagging behind a surprising entity -- the government -- when it comes to satisfaction, according to a new study by CFI Group, the Ann Arbor-based customer satisfaction and technology analytics firm.
The latest event and meeting notices from Michigan's technology-focused companies, institutions and groups.
Merit Professional Learning is offering two project management courses in November. Each course is ideal for those seeking a career in project management or wishing to brush up on their management skills.
ArborMetrix Inc., a provider of real-time healthcare analytics, says it has become the first company to integrate surgical video analysis capabilities into a cloud-based reporting and analytics platform.
Epsilon Imaging Inc., a visualization and analysis software developer specializing in cardiac diagnosis, has launched a new application designed for assessment of the heart's right ventricle.
Ann Arbor-based Molecular Imaging Inc. said Thursday it had a collaboration and co-promotion agreement with Freiburg, Germany-based Oncotest GmbH.
The Ann Arbor software firm Servant Systems has signed a contract with Domino's Pizza UK and Ireland Limited, the Domino's master franchisee across the UK, Republic of Ireland, Germany and Switzerland, to provide the Domino's Pulse Franchise Office System developed by Servant Systems.
The Ann Arbor green design, building and remodeling company Meadowlark Builders will conduct tours of a resource-efficient home in Ann Arbor Nov. 16 and 17 in the latest installment of its "Behind The Drywall" home tour series.
The latest event and meeting notices from Michigan's technology-focused companies, institutions and groups.
A startup biotech company has started a Phase 1 human clinical trial of a drug to treat a rare form of cancer.
The Samuel Zell & Robert H. Lurie Institute for Entrepreneurial Studies at the University of Michigan Ross School of Business today announced the recipients of the fall 2013 Mayleben Venture Shaping and Dare to Dream grant programs.
Advanced Photonix Inc. (NYSE MKT: API), the leading supplier of terahertz systems, announced that the company has been selected by 21st Century Business Television to present terahertz as the next generation of problem solving technology for manufacturing process and quality control markets.
Black Friday shopping may be on the decline, according to a new study by CFI Group, the Ann Arbor customer satisfaction technology and analytics firm.
CIMdata Inc., the Ann Arbor PLM consulting and research firm, has published white paper titled "Virtually Delivered High Performance 3D Graphics: Secure collaboration with 3D data on all devices."
Customer satisfaction with food manufacturers slips for the first time in three years, according to a report released today by the American Customer Satisfaction Index.
The Michigan Economic Development Corp. announced approval of Michigan Business Development Program incentives to two companies planning expansions in the state.
ProQuest and Fairchild Fashion Media are joining forces to support research into the business of fashion by creating the first-ever digital archive of one of the industry's most revered titles, Women's Wear Daily.
Ann Arbor-based Aqua-Channel has been awarded a contract by the Michigan Department of Transportation to install the Parjana energy-passive groundwater recharge system at Canton Township's Mettetal Airport.
Here's more evidence that something is keeping health care price and spending increases low in the American economy.
Six southeast Michigan counties have opted to market themselves to business as the "Greater Ann Arbor Region."
The Ann Arbor supply chain design software developer LLamasoft Inc. Tuesday announced the release of version 8.0 of its Supply Chain Guru and Transportation Guru software.
MichBio, the association for Michigan's biosciences industry, will welcome more than 300 bioscience professionals and service providers to its ninth annual Expo & Conference, to be held Tuesday and Wednesday, Oct. 15 and 16, at the Radisson Plaza Hotel in Kalamazoo.
Ann Arbor Spark is expanding both of its business incubators to accommodate additional entrepreneurs that need space and services.
Truven Health Analytics and the Georgia Department of Community Health announced the launch of a statewide health information exchange network, the Georgia Health Information Network.
The latest event and meeting notices from Michigan's technology-focused companies, institutions and groups.
The Justice Department has disclosed thousands of files and photos related to late sex offender Jeffrey Epstein, following years of pressure from lawmakers and abuse survivors.
The laws can prevent a person from purchasing a firearm who is deemed a risk to themselves or others by a court.
The suspect accused of murdering a Salvation Army bell ringer at a Kroger in Westland on Thursday night is now in police custody.
While police say the incidents happened two days apart, they believe the same person could be behind both hate crimes.
A Sterling Heights man has been charged with operating a motor vehicle while intoxicated-causing death in a Sept. 5 crash.
The suspect accused of murdering a Salvation Army bell ringer at a Kroger in Westland on Thursday night is now in police custody.
A suspect is in custody in the aftermath of a fatal shooting at a Kroger store in Westland, Michigan, police say.
A Bulgarian citizen, whom federal officials say was in the U.S. illegally, was found unresponsive in his cell at a Michigan facility.
The Justice Department has disclosed thousands of files and photos related to late sex offender Jeffrey Epstein, following years of pressure from lawmakers and abuse survivors.
The laws can prevent a person from purchasing a firearm who is deemed a risk to themselves or others by a court.
Ford Motor Co. is pivoting away from its once-ambitious electric vehicle plans amid financial losses and waning consumer demand for the vehicles.
A 15-gallon tank of gas will cost Michiganders about $42, which is around $15 less than the highest price drivers paid in July 2024.
Ford Motor Co. has stepped up technology in its popular F-150 pickup to combat ever-evolving techniques car thieves have at their disposal.
The management company of the LaFontaine Automotive Group in Metro Detroit has agreed to pay $1.5 million to settle an alleged Paycheck Protection Program loan fraud.
Slower adoption of electric vehicles was cited as the reason for pending layoffs at GM's Factory Zero.
The special features interviews with Kathy Bates, Annette Bening, Albert Brooks, Michael Douglas, Kiefer Sutherland, Jerry O'Connell and Mandy Patinkin.
The Oscars ceremony is moving to YouTube starting in 2029, the Academy of Motion Picture Arts and Sciences announced on Wednesday.
Known as a popular Hollywood director, Rob Reiner also had a lengthy record of political and civic activism, especially in California.
Nick Reiner, a son of director Rob Reiner and his wife Michele, has been arrested on murder charges following their deaths, police said.
Rob Reiner was the son of a comedy giant who became one himself with movies such as "The Princess Bride," "When Harry Met Sally…" and "This is Spinal Tap."
This year has already seen eight of the busiest air travel days in TSA history. Could a December date join them?
A Bulgarian citizen, whom federal officials say was in the U.S. illegally, was found unresponsive in his cell at a Michigan facility.
Members of the carrier's AAdvantage loyalty program no longer earn miles or status points when purchasing a basic ticket.
The Justice Department has released records from the Epstein files, the first documents to come to light under a new law signed by President Trump. Follow live updates here.
Regulators said the parking module in certain Ford vehicles may fail, potentially allowing cars to roll away.
Henry Ford Health has announced new labor agreements with registered nurses and radiology technicians at its Rochester hospital.
A Michigan hospital is asking members of the public to raise their flashlights as well as the spirits of children during the holiday season.
Oakland County health officials are reporting a confirmed case of measles in a pediatric patient at DMC Huron Valley-Sinai Hospital.
Thanks to the incredible kindness of a stranger, a little girl from Westland has a whole new outlook on life.
For nurse practitioners like Natasha Weems, their concerns lie in how these decisions could impact some of our most vulnerable families.
Cooper Flagg, who will turn 19 on Sunday, is averaging 25.4 points over his last eight games.
When a Dan Campbell press conference is a reading lesson, it's hard not to pay attention.
Detroit is 0-5-1 against the Steelers in the 21st century, and Pittsburgh even won a Super Bowl at Ford Field against the Seattle Seahawks in 2006.
Clayton Keller had a goal and an assist as the Utah Mammoth pulled away from the Atlantic Division-leading Detroit Red Wings 4-1.
University of Michigan interim President Domenico Grasso says they will be launching an independent evaluation into the athletic department's culture and procedures after the firing of football head coach Sherrone Moore.
With one in eight adults at risk for kidney disease, Dr. Silas Norman, a University of Michigan doctor specializing in kidney health, and Sandy Baruah, President and CEO of Detroit Regional Chamber, appear on Michigan Matters.
The state of Michigan can do better when it comes to raising the bar on K-12 public education.
The Detroit show will attract hundreds of thousands to the area as automakers, tech companies and more gravitate to downtown Detroit.
This week on Michigan Matters, Carol Cain speaks with retail owners and entrepreneurs ahead of the holiday season.
Hundreds of thousands will line up along Woodward Avenue for America's Thanksgiving Parade in Detroit.
Investigators say Sherman Jones and Sampaguita Jones neglected and physically abused 9-year-old Owen Rosario, leading to his death from complications of untreated pneumonia in September 2024.
On Friday, the Justice Department disclosed thousands of files and photos related to late sex offender Jeffrey Epstein.
Turning Point USA CEO Erika Kirk endorsed Vice President JD Vance for president in 2028 at Turning Point USA's annual conference.
American rapper Wiz Khalifa was sentenced by a court in Romania to nine months in jail for drug possession.
For the first time, Kristin Cabot, a tech executive, caught on a "kiss cam" at a Coldplay concert with her company's CEO, is speaking out. Cabot says she received death threats after the incident.