Several So. Florida Companies Turn To Video Customer Service
There's nothing like a face-to-face conversation to resolve an issue you're having with a business, or, a call to a company's toll free customer service number to get it straightened out.
Watch CBS News
There's nothing like a face-to-face conversation to resolve an issue you're having with a business, or, a call to a company's toll free customer service number to get it straightened out.
A South Florida family is grieving following the sudden death of their loved one.
For those who weren't around, it may seem far-fetched but it's true—one January morning, 38 years ago to be exact, snow fell from South Florida's sky.
Family and friends of Trukita Scott hosted a prayer concert in her honor Saturday.
As Friday marked the start of eased travel restrictions between the United State and Cuba, the biggest difference was seen in the international arrivals area, where passengers carried alcohol and tobacco products brought over from the communist island.
A new virtual policing system is in place in Miami. It includes cameras catching your every move and it's just the beginning.
The Department of Children and Families (DCF) is promising swift changes in how they respond to potential child abuse cases amid an investigation into the death of a 5-year old thrown from a Florida bridge.
Its business as usual for travelers Tuesday at Miami International Airport—but a look behind the scenes paints a different picture.
Two South Florida brothers will spend years in federal prison after pleading guilty in an identity theft and unemployment insurance fraud case.
A former South Florida man has been arrested in Mexico 37 years after failing to surrender for a 10-month prison sentence.
It's finally feeling a little more like January across South Florida Thursday morning.
The migrant flow into the U.S. by way of South Florida has seen a big increase from its neighbors to the east.
They're revved up and ready to go. Monster trucks that are 12 feet tall and 12 feet wide are ready to crush Cadillacs and perform high-flying stunts at Sunlife Stadium during Monster Jam this weekend.
A bad year for the endangered population of Florida panthers as 2014 was the deadliest year on record--most of which were killed by motor vehicles.
Another week in South Florida, another week of road closures.
Some children could travel with more protection in 2015 as a new law about child car seats takes effect Thursday.
Former Miami Heat star Alonzo Mourning was working on his golf swing Monday morning at Turnberry Isle--all in the name of charity.
The Florida Department of Environmental Protection has adopted a 10-year, $750 million plan to help rid Lake Okeechobee of excess nutrients.
A South Florida family got their dog back for Christmas after a veterinarian performed life changing surgery on the 4-year old dachshund.
Every year, children from around the world write letters to Santa listing items they would like to open Christmas morning.
For those who are less fortunate, the holidays can be a tough time. But thousands of South Floridians, thanks to hundreds of volunteers and the Miami Rescue Mission, were served at a special event held Christmas Eve.
The Satanic Temple, a New York-based group that doesn't really worship the devil, put up a crudely made diorama in the entry rotunda of Florida's Capitol on Monday.
Convicted felons are barred from voting, but one South Florida lawmaker has proposed a constitutional amendment that would change that.
A South Florida woman was sentenced to 13 years in prison for operating fraudulent call centers.
Alex Dopazo is a South Florida insurance salesman and, with his many high-tech gadgets and busy lifestyle, some might say he's a technology addict.
The case will be presented to the Broward Count State Attorney's Office to determine whether charges will be filed.
Two people climbed to the top of New York City's Empire State Building, unfurled a banner, and then apparently got engaged Wednesday afternoon.
CBS Miami, Neighbors 4 Neighbors and Global Empowerment Mission are collecting donations to help families affected by the devastating earthquakes in Venezuela.
Gregory DaSilva appeared before a judge on Wednesday morning and was ordered held without bond.
Dramatic video showed the moment a rescue team pulled a small dog from the rubble nearly a week after twin earthquakes devastated Venezuela.
The case will be presented to the Broward Count State Attorney's Office to determine whether charges will be filed.
Two people climbed to the top of New York City's Empire State Building, unfurled a banner, and then apparently got engaged Wednesday afternoon.
Gregory DaSilva appeared before a judge on Wednesday morning and was ordered held without bond.
CBS Miami, Neighbors 4 Neighbors and Global Empowerment Mission are collecting donations to help families affected by the devastating earthquakes in Venezuela.
From major concerts and waterfront fireworks to hometown parades and family festivals, South Florida communities are celebrating America's 250th birthday.
In courtroom testimony, Shandelle Maycock recounted the harrowing night her daughter was abandoned in the Everglades, describing the horrors they endured.
A former prison guard trainee has been sentenced to death for the 2019 execution-style killings of five women inside a Florida bank.
Florida coach Billy Napier is getting a fourth season to try to get the Gators back to their winning ways.
A Florida man has filed a federal lawsuit against Jacksonville sheriff's officers who severely beat him last year after he ran from a traffic stop.
The Marion County Sheriff's deputy told authorities that he accidentally shot and killed his girlfriend while cleaning his gun.
President Trump is traveling Wednesday to North Dakota in what marks his first trip aboard the new Air Force One, which was gifted to the U.S. by the Qatari government last year.
From screwworm to flesh-eating bacteria, mounting public health risks are emerging in the wake of deep cuts to federal health agencies and programs.
The court's decisions cemented Mr. Trump's authority over vast swathes of the government, while delivering significant setbacks to his agenda in other areas.
The Supreme Court agreed to take up challenges to so-called assault-weapons bans in Cook County, Illinois, and Connecticut.
The Supreme Court on Tuesday struck down President Trump's executive order seeking to end birthright citizenship.
On Thursday, Governor Ron DeSantis announced the closing of Alligator Alcatraz, the highly controversial immigration detention center that was the subject of numerous lawsuits as well as allegations of abuse.
The 29-year-old attorney is hoping to stand out from the pack by going after young voters.
More than two decades after voters were promised a new facility to treat people with mental illnesses, rather than warehousing them in the county jail, the Miami-Dade County Commission gave final approval on Tuesday to open the Miami Center for Mental Health and Recovery.
There are seven Democrats in the race and whoever wins the primary in August will almost certainly be elected to Congress, since this is the most Democratic district in the state.
Democratic CFO candidate Annette Taddeo says she is running to strengthen oversight of Florida's insurance industry and better protect homeowners.
A new Florida law requires drug prescribers to complete sickle cell training, aiming to improve care and address stigma faced by patients.
Former NFL running back Chris Johnson announced that he was diagnosed with ALS, also known as Lou Gehrig's disease, in a "Good Morning America" interview.
Gallup found that only 49% of Americans were "cost-secure" last year, with concerns about medical bills and prescription costs rising across income groups.
Dr. Peter Stafford was working with a missionary group in the Congo when he came down with the virus last month.
The FDA is moving ahead with a safety study of the abortion pill mifepristone, a senior FDA official confirmed to CBS News, a step that could create a path for the Trump administration to restrict access to the medication.
AARP is sounding the alarm because it is so easy to fall for these schemes, but there are simple things everyone can do to protect themselves.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
Florida insurance policyholders could be seeing some form of relief in their wallets thanks to market reforms made statewide, Gov. Ron DeSantis said.
The company said Tuesday that 85% of its retail products and "nearly all" of its school offerings are already made without "certified colors."
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Carín León sees the World Cup as something that pulls different cultures together.
There appear to be new clues about the location of Taylor Swift and Travis Kelce's wedding.
Clive Davis helped shape the careers of music stars including Janis Joplin, Bruce Springsteen and Whitney Houston.
Claude Guillemot and a flight instructor were flying in a twin-motor Cessna 421 on Friday evening. An investigation into the crash is underway.
James Burrows directed more than 1,000 episodes of television, including every episode of the original "Will & Grace."