Chicago woman billed $233,000 for water she never used in vacant home with no plumbing
A senior citizen's vacant home in the Back of the Yards neighborhood racked up a staggering $233,000 water bill, despite not having any plumbing for years.
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A senior citizen's vacant home in the Back of the Yards neighborhood racked up a staggering $233,000 water bill, despite not having any plumbing for years.
Eligible homeowners and business owners would be able to have their water bills lowered if they can prove their higher bill is the result of leak in the underground service line.
David Steele got the $5,000 refund he'd been wanting for months, but didn't get an explanation why the city suddenly changed its mind.
Glenn Jones can't sell the vacant house until he figures out the water bill issue with the city.
Through our "Getting Hosed" series on bad water bills, we have found that often communication issues between different city systems have often been the source of the headaches.
Even after David Steele won the first round in his dispute over his bogus water bill, the city figured out a way to hose him again.
The Chicago City Council Finance Committee held a hearing Tuesday with the heads of the Water Management and Finance departments.
A week-by-week log of meter readings showed zero water usage on some entries. Other times, the report came back at 6 million gallons used in a week.
The family knew they had unpaid water charges to settle before selling their three-flat in Roseland, but nothing like the amount they got.
The circumstances vary from case to case, of course, but in short, the pattern involves Chicagoans getting socked with bills for water they didn't use.
"You've got people walking around on fixed income and they can't afford to pay a $500 bill," Burns said. "I would like to see mistakes corrected and I would like to see communication. There's no communication!"
"It's just nuts to me that we have this issue that continues to be reported, on and the city departments are not doing anything about it," Villegas said.
Numerous people whose stories we've reported over the past four years have been getting hosed by bogus bills - often rising into the tens of thousands of dollars.
This did not happen until the CBS 2 Investigators got involved.
Connie Abels has been waiting five years for her hearing.
The homeowner was just being an honest guy and alerted the Chicago Department of Water Management to his unusually low bill.
"The issue with being a city employee is we are obligated to pay any city obligation," said paramedic Lisa Beard.
In Chicago when you die, ComEd shuts off your electricity, and Peoples Gas shuts off your gas. But the city does not stop your water.
Illinois' lead pipe situation is the worst in the country.
Yasser Almanaseer said he has had no luck in getting it fixed.
How does a City of Chicago water bill for $70 turn into a $10,000 tab from one bill to the next?
Getting Hosed, our exposé on Chicago's bad water billing, has saved consumers hundreds of thousands of dollars. So we wanted to know - what happens if you take on the City yourself?
"They told me to hire a good lawyer, that this is probably a billing issue with the city."
Aldermen voted against Ald. Daniel La Spata's proposal for helping low-income residents with water bills, while a competing proposal from Mayor Lori Lightfoot remains bottled up in a separate committee.
Hundreds of thousands of Chicagoans with unmetered accounts pay inflated bills – and you can't get a meter for a fair bill until you get a non-lead service line.
From temporary shelter to a place to call home; that's the goal of a LaGrange-based nonprofit, which received $15 million in funding to continue creating a path forward for those experiencing homelessness.
A tornado touchdown has been reported in Lena, Illinois, about 48 miles west of Rockford, part of a massive storm system that is barreling toward Chicago Friday afternoon.
Moisés Ballesteros, Nico Hoerner and Ian Happ homered, and the Chicago Cubs handed the Mets their ninth straight loss, pounding New York 12-4.
A specially designed playground in the West Pullman neighborhood is making a difference, addressing flooding and the impact of climate change across Chicago.
The superintendent of Oswego School District 308 has sent a follow up letter to parents after the district sent an offer of remedial summer help to all minority students.
President Trump spoke with CBS News Friday in a new telephone interview.
The House OK'd a short-term renewal of a controversial surveillance program used by U.S. spy agencies, after Republicans revolted and refused President Trump's push for a longer extension.
Chicago residents, businesses, and city employees altogether owe the city more than $8.1 billion in overdue debt, some of it dating back to the 1990s, according to a report from the city's inspector general.
But underground construction work on a presidential bunker underneath the ballroom can continue, the judge said.
The City of Chicago on Thursday kicked off bus tours as part of its new reparations initiative.
A passenger on an American Airlines flight from New York to Chicago has been charged with making a false bomb threat that forced an emergency landing at Detroit Metro Airport last month, according to a federal criminal complaint.
Skyrocketing property taxes continue to be a hot-button issue in Cook County — particularly since last fall, when many residents saw their tax bills increase by 100% or more.
Illinois Secretary of State Alexi Giannoulias this weekend issued a warning about a surge in text messages that falsely claim to come from his office or the DMV within it.
Tenants at a South Loop luxury high-rise that has been plagued with problems like broken elevators are vowing to fight five-day eviction notices.
It's become an annual March Madness tradition at CBS Chicago, pitting our city's best eateries in direct competition in a foodie bracket challenge. We did pizza, we've done Italian beef, we've done Chicago dogs. This year, we're taking flight with wings.
It has been several weeks since West Suburban Medical Center in Oak Park, Illinois, abruptly shut down — and then on Wednesday, it just as swiftly partially reopened, with some services available.
The Centers for Disease Control and Prevention says more than 80% of deaths related to pregnancy are preventable, and Black women are three times more likely to die from pregnancy-related causes than white women.
The United States has long struggled with understanding and finding ways to help treat mental illness. A new documentary, which is screening Saturday in Chicago, examines the reality of living with mental illness in America.
Allergy season is here, and the dreaded pollen can trigger sneezing, congestion, wheezing, and shortness of breath.
Northwestern Medicine and the American Red Cross teamed up for a community blood drive in Chicago on Monday morning.
A new restaurant has joined the busy stretch of Halsted Street toward the south end of Chicago's Lincoln Park neighborhood that is also home to Alinea and Boka.
The federal government is suing Illinois, Connecticut and Arizona over efforts to regulate prediction market operators such as Kalshi and Polymarket.
The owners of the popular Uncommon Ground restaurant, live music venue, and brewery in Chicago's Wrigleyville community announced this week that they're looking for a successor to take over the business.
Chicago consistently ranks in the top three cities in Fortune 500 company headquarters, and now a competition has been launched to build on Chicago's power in business.
The flagship Ann Sather restaurant on Belmont Avenue in Chicago's Lakeview community will be moving later this year, a restaurant representative said Tuesday.
Blues icon and world music pioneer Taj Mahal will be headlining the Chicago Blues Festival this June.
The United States has long struggled with understanding and finding ways to help treat mental illness. A new documentary, which is screening Saturday in Chicago, examines the reality of living with mental illness in America.
Afrika Bambaataa, a rapper and producer, was best known for breakthrough tracks like 1982's "Planet Rock" and for founding the Universal Zulu Nation art collective.
Mozart's "Don Giovanni," the local premiere of the 2022 opera "Omar," and a fresh production of "Guys and Dolls" are among the highlights of the 2026-2027 season for Chicago's Lyric Opera.
Federal magistrate Renee Harris Toliver told Pooh Sheisty that the evidence against him is strong.
Two rounds of severe storms are expected in the Chicago area Friday night. Lows will dip into the 40s after.
From temporary shelter to a place to call home; that's the goal of a LaGrange-based nonprofit, which received $15 million in funding to continue creating a path forward for those experiencing homelessness.
A tornado touchdown has been reported in Lena, Illinois, about 48 miles west of Rockford, part of a massive storm system that is barreling toward Chicago Friday afternoon.
Three people were hurt when a speeding SUV struck a bicyclist and then a car dealership, ending in a rollover crash in Gage Park.
The first of two rounds of severe storms are approaching the Chicago's northwest suburbs as of 4:30 p.m.
The entire Chicago area is under a tornado watch as two rounds of severe storms are racing toward us from the west.
A tornado touchdown has been reported in Lena, Illinois, about 48 miles west of Rockford, part of a massive storm system that is barreling toward Chicago Friday afternoon.
The Civilian Office of Police Accountability released video Friday of the deadly shooting that killed Chicago Police Officer Krystal Rivera in 2025.
From temporary shelter to a place to call home; that's the goal of a LaGrange-based nonprofit, which received $15 million in funding to continue creating a path forward for those experiencing homelessness.
A specially designed playground in the West Pullman neighborhood is making a difference, addressing flooding and the impact of climate change across Chicago.
A specially designed playground in the West Pullman neighborhood is making a difference, addressing flooding and the impact of climate change across Chicago.
A tree planting initiative has kicked off in Chatham, among the Chicago neighborhoods most plagued by flooding, to help with the persistent problem.
Chicago residents, businesses, and city employees altogether owe the city more than $8.1 billion in overdue debt, some of it dating back to the 1990s, according to a report from the city's inspector general.
Some parents in southwest suburban Oswego are fired up, saying the school district invited all non-white students to participate in summer remedial programming, regardless of how they're doing in school.
New proposed Illinois legislation would allow renters or people who can't install massive rooftop panels to also harness the power of the sun.
Moisés Ballesteros, Nico Hoerner and Ian Happ homered, and the Chicago Cubs handed the Mets their ninth straight loss, pounding New York 12-4.
The University of Notre Dame and Villanova will kick off both their men's and women's 2026-2027 basketball seasons with an international game in Rome.
Junior Caminero homered and the Tampa Rays scored twice on bases-loaded walks in the ninth inning, rallying for a 5-3 win over the Chicago White Sox.
The Blackhawks won four of their last 15 games and three of their last 11 home games, but finished with 72 points, 11 more than last season.
Nico Hoerner drove in a career-high five runs, Shota Imanaga struck out 11 in six strong innings and the Chicago Cubs routed the Philadelphia Phillies 11-2 on Wednesday night.
A well-known café and newsstand in Chicago's Portage Park neighborhood was damaged early Thursday morning when a stolen car that police were pursuing crashed into it.
Gregory Morgan Jr. of Temple Hills, Maryland, was charged Thursday morning with two counts of second-degree assault in the Feb. 5 incident.
Members of the Cook County State's Attorney's office visited CTA train stations across Chicago on Thursday.
Former Virginia Lt. Gov. Justin Fairfax shot and killed his wife and then turned the gun on himself what police described as a murder-suicide in their home in Annandale, Virginia, police said Thursday.
Chicago police on Wednesday issued an expanded community alert about a rash of incidents in which thieves broke into vehicles and stole construction equipment in and around downtown Chicago.
