Travel meltdown led Southwest to net loss in Q1
The losses directly tied to the December travel meltdown have topped $1 billion
Watch CBS News
The losses directly tied to the December travel meltdown have topped $1 billion
Flights were delayed across the country on Tuesday, due to data connection issues, according to the airline.
More than 1,700 Southwest flights nationwide had been delayed as of 10:45 a.m.
The CEO of Southwest Airlines is seeing his compensation nearly double after getting promoted to the top job, with the airline's directors looking past a meltdown over the Christmas holiday.
Southwest Airlines says it's buying more deicing trucks and taking other steps to avoid another fiasco like the widespread cancellations it suffered in December.
A Southwest Airlines executive was on the hot seat on Capitol Hill Thursday about the airline's operational meltdown around Christmas that cancelled 16,700 flights.
"It was a screw up," said Sen. Ted Cruz.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The U.S. Transportation Department said Wednesday it is investigating whether Southwest Airlines deceived customers by knowingly scheduling more flights in late December than it realistically could handle.
As Southwest Airlines continues to clean up the mess left behind by its Christmas travel fiasco, the carrier faces a new challenge – a potential pilots' strike.
As Southwest Airlines continues to clean up the mess left behind by its Christmas travel fiasco, the carrier faces a new challenge – a potential pilots' strike.
The vote follows months of pressure from pilots to improve staffing and last month's catastrophe involving cancelled flights.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
These costs were partly offset by unspecified savings from reduced fuel consumption and reduced profit sharing payments to staff.
The actual number could be over $800 million.
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
The Dallas-based airlines blamed third-party vendor IBM for the delays on Monday and Tuesday, saying their weather-monitoring software malfunctioned.
A new statement posted to the Dallas-based air carrier's website addresses last week's holiday cancellations and misplaced baggage snafu.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
The highly-anticipated Fiesta Bowl is on Saturday and thousands of TCU fans will don their purple shirts in the desert, but due to the Southwest flight cancellations, many of them had to call an audible and find other ways to get there.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
The bug forages grasses and causes "pasture dieback," which leaves patches of yellowing, weakened and dead turf.
The council approved the zoning change for the site at LBJ and Hillcrest by a 14-1 vote.
The vote passed just before midnight to close Bransford and Dove Elementary schools.
While it may be a cold start, temperatures rise up into the mid-60s by this afternoon, with some western counties reaching the lower 70s.
Survivors of Jeffrey Epstein's sex crimes and a group of Democrats are asking for a review of the Epstein case files to determine whether the records have been "tampered" with or concealed, ahead of a release by next week.
The bug forages grasses and causes "pasture dieback," which leaves patches of yellowing, weakened and dead turf.
The council approved the zoning change for the site at LBJ and Hillcrest by a 14-1 vote.
The vote passed just before midnight to close Bransford and Dove Elementary schools.
While it may be a cold start, temperatures rise up into the mid-60s by this afternoon, with some western counties reaching the lower 70s.
Survivors of Jeffrey Epstein's sex crimes and a group of Democrats are asking for a review of the Epstein case files to determine whether the records have been "tampered" with or concealed, ahead of a release by next week.
A North Texas couple tracked their stolen airport luggage across Dallas using an AirTag — only to learn police couldn't act on the data alone.
Nearly every day, hundreds of thousands of Texas students board a school bus.
Outdoor sirens are meant to warn Texans of tornadoes and floods. This summer's deadly flooding in Kerr County exposed how vulnerable many communities are, with sirens broken, outdated or missing.
It took Azellia Thompkins nearly a year to watch the video of her attempted suicide in the Scurry County jail. Now, she's hoping others will watch it.
The average wait for a bed in a maximum-security psychiatric facility in Texas is over eight months.
Survivors of Jeffrey Epstein's sex crimes and a group of Democrats are asking for a review of the Epstein case files to determine whether the records have been "tampered" with or concealed, ahead of a release by next week.
The conservative firebrand, who is retiring from Congress early, and the president are engaged in bitter falling-out.
The Trump administration is adding another militarized zone to the southern U.S. border to support border security operations — this time in California, officials say.
President Trump said the U.S. has seized an oil tanker, which Attorney General Pam Bondi said has been "used to transport sanctioned oil from Venezuela and Iran."
A federal judge in New York has granted a request from the Justice Department to unseal more files related to convicted sex offender Jeffrey Epstein.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
Activists are calling for a nationwide boycott of Target stores following the company's decision to roll back its diversity, equity and inclusion initiatives.
Discount store chain Target says it's joining rival Walmart and a number of other prominent American brands in scaling back corporate diversity, equity and inclusion initiatives.
The holiday season can mean festive lights, shopping for your children's gifts, and more time using technology.
A group of North Texas women has been working hard to preserve a style of dancing that had its heyday in the early part of the 20th century.
It's called H3N1, and it can not only cause more severe illness in older adults, but it's also proving to be resistant to flu vaccines.
A North Texas man serves the community as a full-time Crowley police officer; however, that young officer is the one who needs help after he received a life-threatening diagnosis over the summer.
The toolkit includes tips for caretakers and applies to anyone with dementia.
Smith and other Main Street businesses complained to Frisco about the impact on business.
Rodeo Dallas, a popular but controversial Deep Ellum nightclub, is getting back in the saddle. In Uptown.
"This is a Texas-sized investment in the future of our great state," Texas Gov. Greg Abbott said in a statement.
American Airlines has announced plans to cut management and support roles, mainly at its headquarters in North Texas.
President Donald Trump's plan to cut record beef prices by importing more meat from Argentina is running into heated opposition from U.S. ranchers.
The 21-year-old center only appeared in seven games this season, averaging 4 points and 5 rebounds.
North Texas got more good news today for those excited about next year's World Cup.
CBS News Texas will stream the 2025 BMW Dallas Marathon Festival on CBSNewsTexas.com, the CBS News app and Pluto TV.
The toy drive, benefitting Mission Arlington-Mission Metroplex, will take place at Globe Life Field in Arlington on Dec. 9 from 4 p.m. to 7 p.m.
Mikko Rantanen's final-round score was the only goal of the shootout and Jake Oettinger made 27 saves as the Dallas Stars beat the Pittsburgh Penguins 3-2 on Sunday night.
Paramount Skydance's $30 per share offer comes just days after Netflix agreed to buy parts of Warner Bros. in a deal valued at nearly $83 billion.
President Trump hosted the Kennedy Center Honors on Sunday after presenting medals to the 2025 Kennedy Center honorees during an Oval Office ceremony Saturday.
President Trump is hosting the Kennedy Center Honors on Sunday after presenting medals to the 2025 Kennedy Center honorees during an Oval Office ceremony Saturday.
Japanese officials said Jeremy O Harris, known for his Tony-nominated "Slave Play" and his role in the series "Emily in Paris," was arrested on the island of Okinawa on Nov. 16.
Nardiz Cooke was immediately transfixed by the mask she wore while receiving treatment for late-stage cancer.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
