Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Watch CBS News
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
These costs were partly offset by unspecified savings from reduced fuel consumption and reduced profit sharing payments to staff.
The actual number could be over $800 million.
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
The Dallas-based airlines blamed third-party vendor IBM for the delays on Monday and Tuesday, saying their weather-monitoring software malfunctioned.
A new statement posted to the Dallas-based air carrier's website addresses last week's holiday cancellations and misplaced baggage snafu.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
The highly-anticipated Fiesta Bowl is on Saturday and thousands of TCU fans will don their purple shirts in the desert, but due to the Southwest flight cancellations, many of them had to call an audible and find other ways to get there.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
Steve Pickett speaks to CBS News National Correspondent Kris Van Cleave about why Southwest Airlines had a larger collapse in service than other major airlines during the recent winter storm.
Amid the frenzy of Southwest flight cancellations, American, United, Delta and Alaska Airlines tell CBS News they are capping fares between select cities.
The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
The heat continues, with temperatures in the triple digits and feel-like temperatures a few degrees warmer.
The attacks came as Mexican President Claudia Sheinbaum has spent months grappling with how to address endemic criminal violence in Mexico.
Detention facilities are now inspected every year or every other year rather than twice a year, a CBS News analysis of inspection reports found.
Bonnie Tyler, the Welsh pop star best known for singing the chart-topping power ballad "Total Eclipse of the Heart" in 1983, has died. She was 75.
During every U.S. World Cup match, 18-year-old Aaron Dotson was selling patriotic gear in downtown Dallas.
The heat continues, with temperatures in the triple digits and feel-like temperatures a few degrees warmer.
The attacks came as Mexican President Claudia Sheinbaum has spent months grappling with how to address endemic criminal violence in Mexico.
Detention facilities are now inspected every year or every other year rather than twice a year, a CBS News analysis of inspection reports found.
CBS Texas partners with the Bob Woodruff Foundation to support and honor America's veterans and support military families.
Bonnie Tyler, the Welsh pop star best known for singing the chart-topping power ballad "Total Eclipse of the Heart" in 1983, has died. She was 75.
A growing number of solar customers across the country have been left in limbo following a company's closure or bankruptcy.
Prosper police detectives say they were punished after reporting an alleged affair between a sergeant and a detective, prompting accusations that the department retaliated against whistleblowers.
Only about 7% of homes in Texas have flood insurance.
Payments for country club dues, luxury jet services, and even a reality show competition are not how you'd expect a community non-profit to use its donations.
An alleged leader of the operation was arrested in Europe and returned to the United States last week.
Kentucky Gov. Andy Beshear formally requested an update from Sen. Mitch McConnell amid a weekslong hospitalization that has prompted growing speculation about his health.
Abbott has ordered an investigation into a Rio Grande Valley hospital over allegations it advertised "birth tourism" packages to foreign nationals.
Amid simmering tensions between the U.S. and some NATO allies over Iran and Greenland, President Trump is tightening bonds with Turkey.
Talarico has said he wants to create a federal public health insurance option, raise the federal minimum wage and increase taxes on the wealthy and corporations.
President Trump held separate calls with Russia's Vladimir Putin and Ukraine's Volodymyr Zelenskyy to discuss ending the war.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
Here's a breakdown of what you need to know about this pest and how to keep your pets safe and healthy.
Health officials are warning Texans about a seasonal rise in the intestinal parasite cyclosporiasis, with cases reported across the state.
Former NFL running back Chris Johnson announced that he was diagnosed with ALS, also known as Lou Gehrig's disease, in a "Good Morning America" interview.
Gallup found that only 49% of Americans were "cost-secure" last year, with concerns about medical bills and prescription costs rising across income groups.
Dr. Peter Stafford was working with a missionary group in the Congo when he came down with the virus last month.
During every U.S. World Cup match, 18-year-old Aaron Dotson was selling patriotic gear in downtown Dallas.
A growing number of solar customers across the country have been left in limbo following a company's closure or bankruptcy.
Customers say they've gone to three, sometimes even four stores, to find a specific jersey.
Commercial air service from Collin County will take off in November with a flight to Fort Myers, Florida.
The bank is closing a call center at its Plano campus and laying off 244 workers as part of a consolidation effort.
During every U.S. World Cup match, 18-year-old Aaron Dotson was selling patriotic gear in downtown Dallas.
The team and the city asked for feedback from surrounding homeowners, so they will hopefully give the green light to the project.
Jessica Shepard had 22 points, 12 rebounds and 11 assists for her third triple-double of the season, and the Dallas Wings beat the New York Liberty 88-77 on Tuesday night.
Argentina erased a two-goal deficit in the final 11 minutes as Lionel Messi scored the equalizer and Enzo Fernández netted a stoppage-time winner to beat Egypt 3-2.
Researchers found evidence of the disease in the Dallas Cowboys player's brain.
Bonnie Tyler, the Welsh pop star best known for singing the chart-topping power ballad "Total Eclipse of the Heart" in 1983, has died. She was 75.
Taylor Swift and Travis Kelce were married as they celebrated their wedding with hundreds of guests Friday at Madison Square Garden in New York City.
Ticket reseller StubHub abruptly canceled customers' tickets to World Cup matches, costing them thousands of dollars, a lawsuit alleges.
Two elite event designers shared their thoughts on how Taylor Swift's team might transform Madison Square Garden.
Actor Danny Glover spoke about his Alzheimer's diagnosis in an interview with NBC's "Today" show, revealing that he has been living with the disease for several years.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
