Southwest says holiday debacle will cost it $800 million
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
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Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
These costs were partly offset by unspecified savings from reduced fuel consumption and reduced profit sharing payments to staff.
The actual number could be over $800 million.
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
The Dallas-based airlines blamed third-party vendor IBM for the delays on Monday and Tuesday, saying their weather-monitoring software malfunctioned.
A new statement posted to the Dallas-based air carrier's website addresses last week's holiday cancellations and misplaced baggage snafu.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
The highly-anticipated Fiesta Bowl is on Saturday and thousands of TCU fans will don their purple shirts in the desert, but due to the Southwest flight cancellations, many of them had to call an audible and find other ways to get there.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
Steve Pickett speaks to CBS News National Correspondent Kris Van Cleave about why Southwest Airlines had a larger collapse in service than other major airlines during the recent winter storm.
Amid the frenzy of Southwest flight cancellations, American, United, Delta and Alaska Airlines tell CBS News they are capping fares between select cities.
The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Texas piles on early with help from Kansas City errors, while three Rangers homers and Gore's shutout work extend the Royals' skid.
Neighbors and local leaders gathered with candles and prayers as investigators continued working to determine what caused the blast.
The Trailblazer Tuition Trust aims to expand access for first‑generation and lower‑income students in southern Dallas.
An investigation led by the National Transportation Safety Board is still underway to answer questions about what went wrong.
Tarrant and Denton counties are checking in with travelers for three weeks after they return from Ebola‑affected countries.
An investigation led by the National Transportation Safety Board is still underway to answer questions about what went wrong.
At about 11:15 a.m., the Celina Police Department posted on social media about the missing child, asking for the public's help in locating him.
"This heartbreaking tragedy has impacted our entire school community, and our thoughts and prayers are with the students, their families, friends, classmates, and everyone affected," said the district.
Texas piles on early with help from Kansas City errors, while three Rangers homers and Gore's shutout work extend the Royals' skid.
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A North Texas foster family says a legal gray area in Texas' Baby Moses law led to the child being returned to biological relatives.
As he battles terminal cancer, a Fort Worth fire captain says the state's workers' comp system has failed him — and he's far from alone.
A Kennedale couple says their leased solar panels stopped producing power and became a costly burden after years of unfulfilled promises.
Family ignored a nighttime alert during deadly flooding. Now, questions are growing about notification fatigue and whether the system needs changes.
Texans are tuning out more than Amber Alerts, with the highest opt-out rate in the country for wireless emergency alerts.
Republican nominee for Texas Attorney General Mayes Middleton tells Jack Fink about his win over candidate Chip Roy in May and his campaign priorities for the November election.
Democratic nominee for Texas Attorney General Nathan Johnson tells Jack Fink about his campaign priorities for the November election.
Texas Democratic Party Chairman Kendall Scudder discusses the midterm elections. Democratic nominee James Talarico is set to face Republican candidate Ken Paxton for a Senate seat in November and Scudder tells Jack Fink that it's an opportunity for Democrats.
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Texas GOP Chairman Abraham George discusses the Texas Senate race with Ken Paxton as the Republican candidate set to face James Talarico in November. He and Jack Fink discuss the midterm elections.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
The head of the World Health Organization says Ebola has killed at least 7 people in Congo, but the U.N. agency says it knows the epidemic "is much larger."
The most recent week of data from Dallas County Health and Human Services shows a 50% increase in positive flu cases.
The cruise ship hit by a deadly hantavirus outbreak has docked at the Dutch port of Rotterdam for disinfection, wrapping up a troubled journey that put world health authorities on alert.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Dr. Tracy Beth Høeg, leader of the Food and Drug Administration division responsible for regulating prescription and over-the-counter drugs, is leaving her post, a senior FDA official confirmed.
After sharing management of the arena for decades, the Mavericks are now in full control.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
Expensive tickets, trouble getting visas and anti-American sentiment may all be contributing to underwhelming demand.
Herring said that in the year before tariffs, used car sales were just under half of his business at his dealership in Irving; Now, they are nearly 75 percent.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
Azzi Fudd scored 22 points in her first WNBA start, Jessica Shepard had her second triple-double of the season, and the Dallas Wings beat the Las Vegas Aces 95-87.
University president Lawrence Schovanec wrote in a letter to the Texas Tech community that the school would appeal the ruling.
The squad was announced during an event in New York City on Tuesday after U.S. Men's National Team manager Mauricio Pochettino spent months evaluating players to finalize the roster.
Houston Astros right-hander Tatsuya Imai and relievers Steven Okert and Alimber Santa combined to throw a no-hitter in a 9-0 win over the Texas Rangers on Monday night.
Wyndham Clark shot 11-under 60 to win the CJ Cup Byron Nelson on Sunday, overtaking Si Woo Kim by three strokes and pulling away from defending champion Scottie Scheffler after starting the day tied with the top-ranked hometown favorite.
Sonny Rollins, the legendary tenor saxophonist known for his bold tone and constant experimentation, has died at 95.
The American Music Awards celebrate fan favorites in the music world and feature performances from multiple artists.
Rob Base, the MC whose lyrics lit up the dancefloor classic "It Takes Two" and got countless people moving worldwide, passed away Friday.
After nearly a century on the air, CBS News Radio signed off, with the final reports airing on Friday, May 22.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
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