Southwest meltdown may cost the airline up to $825 million
These costs were partly offset by unspecified savings from reduced fuel consumption and reduced profit sharing payments to staff.
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These costs were partly offset by unspecified savings from reduced fuel consumption and reduced profit sharing payments to staff.
The actual number could be over $800 million.
With its flights running on a roughly normal schedule, Southwest Airlines is now turning its attention to repairing its damaged reputation after it canceled 15,000 flights around Christmas and left holiday travelers stranded.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
The Dallas-based airlines blamed third-party vendor IBM for the delays on Monday and Tuesday, saying their weather-monitoring software malfunctioned.
A new statement posted to the Dallas-based air carrier's website addresses last week's holiday cancellations and misplaced baggage snafu.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
The highly-anticipated Fiesta Bowl is on Saturday and thousands of TCU fans will don their purple shirts in the desert, but due to the Southwest flight cancellations, many of them had to call an audible and find other ways to get there.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
Steve Pickett speaks to CBS News National Correspondent Kris Van Cleave about why Southwest Airlines had a larger collapse in service than other major airlines during the recent winter storm.
Amid the frenzy of Southwest flight cancellations, American, United, Delta and Alaska Airlines tell CBS News they are capping fares between select cities.
The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
The verdict follows another North Texas case in which officers reported being struck by a driver during an attempted stop.
Cox managed the Braves for 25 seasons, winning the World Series in 1995.
The Victory Day celebrations didn't include a show of heavy weapons for the first time in nearly two decades.
Detectives said they learned Derreck Dean, 36, had first responded to a call for service at the woman's home on April 11, but he allegedly returned to her home three separate times.
Make sure you have an indoor plan for Mother's Day celebrations on Sunday!
The verdict follows another North Texas case in which officers reported being struck by a driver during an attempted stop.
Cox managed the Braves for 25 seasons, winning the World Series in 1995.
Enter now for your chance to win a VIP tickets for two to Tamron Hall's Father's Day getaway.
The Victory Day celebrations didn't include a show of heavy weapons for the first time in nearly two decades.
Detectives said they learned Derreck Dean, 36, had first responded to a call for service at the woman's home on April 11, but he allegedly returned to her home three separate times.
As he battles terminal cancer, a Fort Worth fire captain says the state's workers' comp system has failed him — and he's far from alone.
A Kennedale couple says their leased solar panels stopped producing power and became a costly burden after years of unfulfilled promises.
Family ignored a nighttime alert during deadly flooding. Now, questions are growing about notification fatigue and whether the system needs changes.
Texans are tuning out more than Amber Alerts, with the highest opt-out rate in the country for wireless emergency alerts.
State records show regulators ordered the removal of a plastic gas pipe installed in the early 1970s after it was linked to multiple explosions and deaths in North Texas.
Republican Texas Sen. Bryan Hughes of Tyler said he hopes the U.S. Supreme Court will uphold the Fifth U.S. Circuit Court of Appeals ruling. The ruling currently blocks the FDA's 2023 rule allowing women to have a telehealth visit before receiving a prescription for the abortion drug mifepristone.
Democratic Texas Rep. Donna Howard of Austin discusses her concerns over what comes next after the U.S. Supreme Court decides what steps to take, if any, to deal with the abortion medication mifepristone.
Democratic U.S. Rep. and candidate for the newly drawn 33rd Congressional District in Texas, Julie Johnson, discusses her campaign to remain in Congress. She tells Jack Fink what her priorities for office are.
Former Democratic U.S. Rep. and candidate for the newly drawn 33rd Congressional District in Texas, Colin Allred, discusses his campaign for the primary runoff. He tells Jack Fink what his priorities for office are.
Alabama lawmakers have approved a plan for new House primaries if courts allow the state to use different congressional districts in this year's elections.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
More than 100 people from a cruise ship dealing with an outbreak of the rare and deadly hantavirus are set to be disembarked.
In 2002, Zermeño found out he contracted hantavirus after cleaning the family house following the death of his mother and sister. He had been exposed to rodent droppings and became infected.
Three passengers have been evacuated from a cruise ship hit by a hantavirus outbreak, as related cases are confirmed in Switzerland and South Africa.
The FDA announced its first authorization of fruit-flavored electronic cigarettes intended for adult smokers, a major policy shift after months of appeals to President Trump from the vaping industry.
As he battles terminal cancer, a Fort Worth fire captain says the state's workers' comp system has failed him — and he's far from alone.
Expensive tickets, trouble getting visas and anti-American sentiment may all be contributing to underwhelming demand.
Herring said that in the year before tariffs, used car sales were just under half of his business at his dealership in Irving; Now, they are nearly 75 percent.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
Weiser said "the last few years has required a heavy financial lift to continue operating."
Small businesses along South Akard Street say the removal of a key bridge connecting Downtown Dallas to the Cedars neighborhood is already driving customers away, with no return of direct access expected until 2028.
Cox managed the Braves for 25 seasons, winning the World Series in 1995.
Ian Happ extended his on-base streak to 29 games with an RBI single in the first inning that put Chicago ahead to stay, and the Cubs beat the Texas Rangers 7-1 for their second 10-game winning streak this season.
Trent Grisham hit a go-ahead, three-run double in a six-run sixth inning, and the Yankees beat the Rangers 9-2 Thursday for their 16th win in 19 games.
Expensive tickets, trouble getting visas and anti-American sentiment may all be contributing to underwhelming demand.
CBS News Texas spoke with UTD head basketball coach Matt Grahn, who said the London trip was two years in the making, with help from family and friends.
"The question is what do they get themselves into that requires a visit to the mayor's office? I don't know, but I would love to," said Mattie Parker in an interview with CBS News Texas.
A trial in the lawsuit between Blake Lively and Justin Baldoni was set to begin later in May.
The performance followed similar shows by Madonna in 2024 and Lady Gaga last year on one of the world's most iconic waterfronts.
David Allan Coe also had hits with "You Never Even Called Me By My Name" and "The Ride" among others.
First lady Melania Trump said that jokes Jimmy Kimmel made on his show days before the White House Correspondents' Dinner were "hateful and violent rhetoric."
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
