Southwest Airlines ending free checked bags policy for many passengers
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
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Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest and its seating policy are popular with travelers at Long Island MacArthur Airport. CBS New York's Carolyn Gusoff reports.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
The ground stop delayed more than 1,500 flights on the East Coast due to a technical issue.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The proposed legislation also includes a limit on fees for baggage and seating.
The airline is upgrading its current crew scheduling software rather than replacing the entire system.
The airline canceled more than 16,000 flights during the busy Christmas travel week.
Southwest's flight fiasco over the holidays is expected to cost the airline hundreds of millions of dollars.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
After weeks of travel headaches, some lawmakers want to give travelers a bill of rights when they fly. Thousands of canceled flights left many people stranded, especially Southwest customers. CBS2's Ali Bauman explains.
This comes after Southwest canceled thousands of flights and stranded passengers last week.
After last week's air travel meltdown, some lawmakers are now calling for passengers to have more rights.
The plan would protect passengers following last week's Southwest Airlines meltdown.
The airline canceled another 2,300 flights Thursday before returning to normal operations today. CBS2's Christina Fan has the latest from LaGuardia Airport.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
A big part of the misery is the mountains of luggage piled up at airports that were hard hit with bad weather.
Embattled carrier on Thursday cancels more than 2,000 additional flights, as airline executives offer profuse apologies.
Southwest Airlines is now facing a federal investigation after canceling more than 15,000 flights in the past holiday week. The nightmare continues for tens of thousands of passengers trying to find another way to their destinations or still waiting for their luggage. CBS2's Jessi Mitchell reports.
The airline canceled thousands more flights Wednesday, and many who did make it to their destinations arrived without their luggage. CBS2's Jessi Mitchell has more from LaGuardia Airport.
The lines shortened significantly Tuesday as the travel mess started to get sorted out.
Former President Joe Biden has been diagnosed with an "aggressive form" of prostate cancer that has spread to his bones, his office said in a statement on Sunday.
New York City and federal officials have begun their investigation into the deadly crash of a Mexican tall ship into the Brooklyn Bridge Saturday night.
New York City Public Advocate Jumaane Williams and Deputy Mayor Fabien Levy spoke with Marcia Kramer on this week's episode of "The Point."
Thousands of New Yorkers are participating in the 40th annual AIDS Walk New York in Central Park Sunday.
NJ Transit trains are still not running Sunday as the engineer strike entered its third day.
New York City Public Advocate Jumaane Williams and Deputy Mayor Fabien Levy spoke with Marcia Kramer on this week's episode of "The Point."
Thousands of New Yorkers are participating in the 40th annual AIDS Walk New York in Central Park Sunday.
Two people died and more than a dozen were hurt when a Mexican navy ship hit the Brooklyn Bridge on Saturday in New York City, officials said.
Breanna Stewart scored 25 points and Natasha Cloud added 22 to help the New York Liberty beat the Las Vegas Aces in their 2025 WNBA season opener Saturday.
A runner died in Saturday's Brooklyn Half Marathon after a medical incident on the course, New York Road Runners said.
Saturday turned out to be a nicer day than expected, despite a threat of isolated strong-to-severe thunderstorms.
The rainy weather lets up some today around NYC, but thunderstorms are back in the forecast to close out the week.
The rainy weather returns today around NYC, with a chance of showers for the rest of the week. Here's when it will be the worst.
Plan on plenty of sunshine and warm temperatures in the mid to upper 70s for Mother's Day.
The forecast shows more rounds of rain, which may be heavy at times, Friday around the NYC area.
NJ Transit trains are still not running Sunday as the engineer strike entered its third day.
Two lanes of I-80 in Wharton, N.J. will reopen next week after months of sinkhole repairs, the state DOT says.
As the NJ Transit strike continues, state officials and the Brotherhood of Locomotive Engineers and Trainmen said they had constructive talk on Saturday.
After a chaotic and emotional day, the clean-up effort in Collings Lakes, New Jersey, is just beginning in this community.
Regular NJ Transit rail passengers were left looking for alternate means of transportation Friday.
The Long Island Rail Road is warning riders to prepare for possible service disruptions next week when Amtrak starts repairing the East River Tunnels.
Two young men deported to El Salvador after living on Long Island for nearly a decade are pleading for a second chance.
CBS News New York got a rare look inside the East River Tunnels before Amtrak's $1.6 billion project to repair Superstorm Sandy damage begins.
Hospitals are already seeing an unusually high number of emergency room visits for tick bites, which are raising concerns about tick-borne illnesses.
New York is sending inflation refund checks to eligible residents. Gov. Kathy Hochul says they're expected to hit the mail this fall.
Former President Joe Biden has been diagnosed with an "aggressive form" of prostate cancer that has spread to his bones, his office said in a statement on Sunday.
New York City Public Advocate Jumaane Williams and Deputy Mayor Fabien Levy spoke with Marcia Kramer on this week's episode of "The Point."
New technology and a change to New York state law could help protect social workers who visit clients in the field.
Five Republicans on the House Budget Committee blocked the legislation from advancing on Friday.
Trump administration officials claim former FBI chief James Comey called for violence against the president — which Comey has pushed back on.
Thousands of New Yorkers are participating in the 40th annual AIDS Walk New York in Central Park Sunday.
A traveler with measles was at Newark Liberty International Airport for several hours while infectious Monday, health officials said.
Disparity in mental health care can take many forms, but there is help, and no one should have to suffer in silence.
The Food and Drug Administration's food safety labs and the U.S. Centers for Disease Control and Prevention's World Trade Center Health Program were reinstated.
Long Island's only remaining duck farm is raising a new generation of ducklings after a bird flu outbreak forced it to euthanize an entire flock.
Cassie Ventura took the stand again in Sean "Diddy" Combs' trial for her final day of cross-examination.
Cassie Ventura, Sean "Diddy" Combs' former girlfriend, was on the witness stand for a third day Thursday as defense attorneys began their cross examination.
Singer Chris Brown has been arrested in England for allegedly hitting someone with a bottle in a London nightclub in 2023.
Cassie Ventura was back on the stand for cross-examination in the Sean "Diddy" Combs trial after accusing him of raping her in 2018.
Cassie Ventura, Sean "Diddy" Combs' ex-girlfriend, was back on the stand Wednesday and told the jury that, after a break-up, she was raped by Combs.
Alonso Martínez had a goal and an assist and New York City FC defeated the New York Red Bulls 2-0 in the 26th edition of the Hudson River Derby.
After finishing as runner-up at the Kentucky Derby earlier this month, the heavy-favorite Journalism earned a thrilling come-from-behind victory in the Preakness Stakes.
Francisco Lindor hit a tiebreaking sacrifice fly in the ninth inning and the Mets beat the Yankees 3-2 in the Subway Series on Saturday.
Breanna Stewart scored 25 points and Natasha Cloud added 22 to help the New York Liberty beat the Las Vegas Aces in their 2025 WNBA season opener Saturday.
The Knicks are advancing to the Eastern Conference finals after beating the Celtics in Game 6.
Two Jewish matchmakers are preparing for an upcoming event to connect people with physical disabilities looking to find love.
Jacqueline Kimmelstiel, a 97-year-old Holocaust survivor, achieved a goal by attending the University of Mount saint Vincent for one day.
An organization called The Doe Fund is bringing three new affordable housing buildings to the Bronx
Bringing nature into classrooms is one of the missions of a nonprofit organization called New York Sun Works.
More than a century ago, Chinese Americans in New York City were tired of demeaning portrayals of their culture in film. So they created a film company in Brooklyn.
Dogs got decked out for the annual Tompkins Square Halloween Dog Parade in New York City's East Village on Saturday.
Cosplayers flooded New York City's Javits Center in October 2024 for the annual New York Comic Con convention.
Tens of thousands of people flooded Manhattan streets on June 2, 2024 for the 60th annual Israel Day on Fifth Parade.
The Francis Scott Key Bridge in Baltimore collapsed early Tuesday, March 26 after a column was struck by a container ship that reportedly lost power, sending vehicles and people into the Patapsco River.
The 50th Annual Village Halloween Parade drew massive crowds, celebrating the theme "Upside/Down:Inside/OUT."
Educational officials have begun talking about the value of teaching kids a trade instead of sending them to college. Do New Yorkers agree?
New York City Deputy Mayor Fabien Levy discusses the exponential increase in hate crimes since Hamas attacked Israel in 2023.
New York City Public Advocate spoke with CBS News New York's Marcia Kramer about a variety of issues, including federal receivership of Rikers Island.
Dr. Jon Cohen, CEO of Talkspace, a city-based behavioral health provider, says children are spending eight hours a day, on average, on their phones, using social media.
When you think of lower body workouts, you may think of squats, but there's another workout that is easier to do at home. Austin Head is a local trainer who holds the Guinness world record for most lunges in an hour.
