Southwest changes policy for passengers who need extra space
The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
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The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
Spirit Captain Jon Jackson's retirement flight was called off due to the shutdown. A Southwest crew stepped in to turn the sad day into an incredible moment.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest and its seating policy are popular with travelers at Long Island MacArthur Airport. CBS New York's Carolyn Gusoff reports.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The ground stop delayed more than 1,500 flights on the East Coast due to a technical issue.
The proposed legislation also includes a limit on fees for baggage and seating.
The airline is upgrading its current crew scheduling software rather than replacing the entire system.
The airline canceled more than 16,000 flights during the busy Christmas travel week.
Southwest's flight fiasco over the holidays is expected to cost the airline hundreds of millions of dollars.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
This comes after Southwest canceled thousands of flights and stranded passengers last week.
After weeks of travel headaches, some lawmakers want to give travelers a bill of rights when they fly. Thousands of canceled flights left many people stranded, especially Southwest customers. CBS2's Ali Bauman explains.
After last week's air travel meltdown, some lawmakers are now calling for passengers to have more rights.
The plan would protect passengers following last week's Southwest Airlines meltdown.
The airline canceled another 2,300 flights Thursday before returning to normal operations today. CBS2's Christina Fan has the latest from LaGuardia Airport.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The two people taken into custody for climbing New York City's Empire State Building where they apparently got engaged have been identified as Ivan Kuznetsov, 32, and Angelina Nikolau, 33, law enforcement sources told CBS News.
The National Weather Service has issued an Air Quality Alert for ground level ozone Wednesday. The entire region is under an Extreme Heat Warning through Friday.
Two people climbed to the top of New York City's Empire State Building, unfurled a banner, and then apparently got engaged Wednesday afternoon.
The Boston Celtics have reportedly signed NBA free agents Mitchell Robinson and Mike Conley Jr.
CBS Miami, Neighbors 4 Neighbors and Global Empowerment Mission are collecting donations to help families affected by the devastating earthquakes in Venezuela.
The two people taken into custody for climbing New York City's Empire State Building where they apparently got engaged have been identified as Ivan Kuznetsov, 32, and Angelina Nikolau, 33, law enforcement sources told CBS News.
The National Weather Service has issued an Air Quality Alert for ground level ozone Wednesday. The entire region is under an Extreme Heat Warning through Friday.
Two people climbed to the top of New York City's Empire State Building, unfurled a banner, and then apparently got engaged Wednesday afternoon.
Local and federal officials are ramping up security for the huge Fourth of July celebration in New York City.
Prosecutors across New York City say they're fighting back against an increase in crimes involving cryptocurrency, but it appears they have their work cut out for them.
The New York, New Jersey area is preparing for extreme heat as cooling centers, pools, parks and other resources get ready to keep residents cool.
Dangerously hot weather is beginning in the New York City area, with an Extreme Heat Warning about to go into effect.
Monday's severe weather has come and gone, but that doesn't mean the system is leaving the area.
After a tranquil, warm weekend, more turbulent weather lies ahead in the New York City area.
Weather is tranquil and pleasant in the New York City area for Father's Day weekend as summer officially begins.
The National Weather Service has issued an Air Quality Alert for ground level ozone Wednesday. The entire region is under an Extreme Heat Warning through Friday.
The annual 3% increase affects trains, buses, light rail and the Access Link. It comes as commuters have been dealing with service issues.
The New York, New Jersey area is preparing for extreme heat as cooling centers, pools, parks and other resources get ready to keep residents cool.
Traffic will be impacted in Midtown Manhattan as the city initiates shuttle bus corridors and street closures to accommodate World Cup ticketholders.
The anticipated pain of a massive property tax increase in Jersey City has been alleviated somewhat.
A breakthrough treatment for debilitating tremors is changing lives. It can stop shaking caused by essential tremors and, in some patients, tremors caused by Parkinson's disease. CBS News New York's Carolyn Gusoff reports.
A breakthrough treatment for debilitating tremors is changing lives. It can stop shaking caused by essential tremors and, in some patients, tremors caused by Parkinson's disease.
A coach bus slammed into a car, flipped over and hit two other cars on Monday night near the Greenpoint Avenue exit on the Long Island Expressway.
Prosecutors described how 36-year-old Olivia Bithorn's long history of alcohol abuse allegedly led to her 18-month-old son's death.
A Long Island school district official is accused of trashing ballots to rig an election.
As many as 300,000 Haitians face removal from the United States, as the Trump administration moves to end their temporary protected status.
The mother of a Loyola University freshman who was shot and killed in March delivered tearful testimony on Capitol Hill on Tuesday.
After lengthy and hard-fought negotiations, Mayor Zohran Mamdani and members of the City Council reached a budget deal Tuesday just hours before the deadline.
The Supreme Court on Tuesday struck down President Trump's executive order seeking to end birthright citizenship.
The Supreme Court upheld state laws from West Virginia and Idaho that restricted participation by transgender athletes in girls' and women's sports.
A federal judge has temporarily blocked the Justice Department from executing subpoenas in a criminal probe that sought transgender care records for patients treated at New York hospitals.
An off-duty EMT jumped into action at the Knicks parade Thursday when a man appeared to be suffering from an overdose.
New York broadcast giant Bill Ritter announced Friday he is stepping down from the WABC anchor desk after being diagnosed with early stage Alzheimer's.
For half a century, The Valerie Fund has been dedicated to providing care to children with cancer and blood disorders.
A New Jersey nonprofit called The Valerie Fund is celebrating 50 years of providing comprehensive care to children with cancer and blood disorders.
Victor Willis, lead singer of the disco group Village People, whose hit "Y.M.C.A." became a fixture at rallies for President Trump, has died at the age of 74, his wife and the band said.
Taylor Swift has had a decadeslong history with Madison Square Garden, performing there as early as 2003 and even celebrating her 30th birthday at the venue.
Taylor Swift and Travis Kelce's wedding plans include a rehearsal dinner and a late-night celebration at Madison Square Garden in New York City, according to sources familiar with the security planning.
Legendary music executive Clive Davis was laid to rest Monday at a private funeral. Davis helped the careers of generations of artists.
The comic icon behind "Curb Your Enthusiasm" brings his own perspective to America's storied past in a new HBO sketch comedy series – finally making use of his history major from college.
The Boston Celtics have reportedly signed NBA free agents Mitchell Robinson and Mike Conley Jr.
Riley Greene hit two of Detroit's four homers off Cam Schlittler as the Tigers beat the Yankees 9-3 on Tuesday night and sent New York to its season-worst sixth straight loss.
Nolan McLean and three relievers combined on a six-hitter, Francisco Alvarez and Luis Torrens both hit solo home runs and the Mets beat the Blue Jays 3-0 on Tuesday night.
Casey Mize matched a career high with 10 strikeouts over seven innings and the Tigers capitalized on shoddy defense by the slumping Yankees in a 7-3 victory Monday night.
George Springer capitalized on two miscues to circle the bases, Trey Yesavage pitched into the seventh inning and the Blue Jays beat the bumbling Mets 2-1 on Monday night.
Miss Subways was a citywide contest that highlighted everyday New York women doing amazing things. The competition no longer exists but former titleholders say the message still rings true.
Fans gathered at the Brooklyn Public Library on Thursday for limited-edition card marking 30 years of "Reasonable Doubt."
After learning to swim in her 40s, one school leader is helping students gain life-saving skills.
Entrepreneurs in Brooklyn are reimagining laundry day as a social experience, turning neighborhood laundromats into gathering spaces.
Experts say the team's title run created a feeling of collective joy and connection, while some local businesses are also seeing a boost from the celebration.
People dressed in elaborate headgear and paraded up Fifth Avenue for New York City's Easter Sunday tradition.
The Halloween tradition strolled through Manhattan's East Village on Sunday, with furry friends dressed in colorful costumes.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The annual Easter Parade and Easter Bonnet Festival was held in Manhattan on April 20, 2025.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
The Empire State Building climbers are in custody, and charges are pending, according to police sources.
Former WCBS Chief Broadcast Engineer said professionals who climb the building take many precautions and are well-trained.
There is a heavy police presence around the Empire State Building and many spectators on the ground taking pictures after two people climbed to the very top. CBS News New York's Lisa Rozner reports from the scene.
One person proposed to another after the two climbed to the very top of the Empire State Building on Wednesday afternoon.
The plan includes thousands of officers on duty, specialized teams and security checkpoints to enter viewing areas. CBS News New York's Jessica Moore reports.
