Southwest changes policy for passengers who need extra space
The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
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The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
Spirit Captain Jon Jackson's retirement flight was called off due to the shutdown. A Southwest crew stepped in to turn the sad day into an incredible moment.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest and its seating policy are popular with travelers at Long Island MacArthur Airport. CBS New York's Carolyn Gusoff reports.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The ground stop delayed more than 1,500 flights on the East Coast due to a technical issue.
The proposed legislation also includes a limit on fees for baggage and seating.
The airline is upgrading its current crew scheduling software rather than replacing the entire system.
The airline canceled more than 16,000 flights during the busy Christmas travel week.
Southwest's flight fiasco over the holidays is expected to cost the airline hundreds of millions of dollars.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
This comes after Southwest canceled thousands of flights and stranded passengers last week.
After weeks of travel headaches, some lawmakers want to give travelers a bill of rights when they fly. Thousands of canceled flights left many people stranded, especially Southwest customers. CBS2's Ali Bauman explains.
After last week's air travel meltdown, some lawmakers are now calling for passengers to have more rights.
The plan would protect passengers following last week's Southwest Airlines meltdown.
The airline canceled another 2,300 flights Thursday before returning to normal operations today. CBS2's Christina Fan has the latest from LaGuardia Airport.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Dozens of young girls unexpectedly emerged from a drain in the patio of a Rockland County restaurant Wednesday after taking an unauthorized trek underground.
The St. Louis Cardinals beat the New York Mets 9-2 on Wednesday to match a season high with their sixth straight victory.
Taylor Swift attended Game 4 of the NBA Finals between the Knicks and Spurs at Madison Square Garden on Wednesday.
An 88-year-old man was sentenced to life in prison Wednesday for murdering and dismembering a woman in Brooklyn in 2022.
Hundreds of free World Cup tickets will be given to working families with kids, first responders and military families in the New York City area.
Dozens of young girls unexpectedly emerged from a drain in the patio of a Rockland County restaurant Wednesday after taking an unauthorized trek underground.
Taylor Swift attended Game 4 of the NBA Finals between the Knicks and Spurs at Madison Square Garden on Wednesday.
An 88-year-old man was sentenced to life in prison Wednesday for murdering and dismembering a woman in Brooklyn in 2022.
Hundreds of free World Cup tickets will be given to working families with kids, first responders and military families in the New York City area.
A Long Island woman says her efforts to avoid check washing didn't keep her from being robbed, calling the experience "upsetting and disheartening."
Thursday and Friday will be First Alert Weather Days in the New York City area, with high temperatures and the chance for strong storms.
The Stamford Fire Department said high winds ripped the 3,000-square-foot flag off the pole atop the WWE building and sent it flying into electrical wires.
Storms hit the New York City area on Saturday, bringing damaging winds, hail and downpours across the region.
It's unseasonably warm in New York City on Wednesday as humidity adds to the summer-like weather. There's also a slight chance for showers in parts of the Tri-State Area.
It's back to feeling like spring, and even summer on some days, as warm weather and sunshine return to the New York area.
MetLife Stadium, which hosts its first match of the World Cup this Saturday, has undergone a transformation.
Several people were struck by a vehicle in Jersey City Wednesday morning. It happened at around 8:50 a.m. at Wilkinson and Ocean Avenues.
Thursday and Friday will be First Alert Weather Days in the New York City area, with high temperatures and the chance for strong storms.
NJ Transit riders were hit with more delays and cancellations during the Tuesday evening rush, raising questions about whether the system is ready to handle the thousands expected to attend the matches.
The 2026 FIFA World Cup is front and center in New York and New Jersey, where there are plenty of free watch parties and events happening.
A Long Island woman says her efforts to avoid check washing didn't keep her from being robbed, calling the experience "upsetting and disheartening."
The 2026 FIFA World Cup is front and center in New York and New Jersey, where there are plenty of free watch parties and events happening.
Workers in Nassau County are calling for Juneteenth to be an official public holiday, just like it already is in the rest of the state.
Prosecutors on Long Island announced a crackdown on what they're calling serial shoplifting.
An 18-year-old pleaded guilty Thursday to murder and weapons charges in connection to a deadly shooting at a Long Island house party in 2025.
The bench trial of former New York City Comptroller Brad Lander over his arrest at the city's immigration court last fall got underway on Wednesday in Manhattan.
Calls to ban horse carriages in New York City are growing after a horse collapsed and died in Central Park Tuesday.
Workers in Nassau County are calling for Juneteenth to be an official public holiday, just like it already is in the rest of the state.
Tom Homan, President Trump's border czar, is increasing his attacks on Gov. Kathy Hochul, threatening, yet again, to surge more ICE agents into New York.
NYC Mayor Zohran Mamdani is not on the ballot in the upcoming primaries, but he could be the deciding factor in whether two sitting congressmen are defeated.
For half a century, The Valerie Fund has been dedicated to providing care to children with cancer and blood disorders.
A New Jersey nonprofit called The Valerie Fund is celebrating 50 years of providing comprehensive care to children with cancer and blood disorders.
New Jersey Gov. Mikie Sherrill is urging people to donate blood ahead of the summer months.
There's no vaccine for the Bourbon virus, nor medicine to treat it, according to the U.S. Centers for Disease Control and Prevention.
Marie Francillion was diagnosed with lung cancer after she was feeling heartburn and shoulder pain. She said she's able to remain hopeful and spend more time with her family because of a different type of treatment.
Taylor Swift attended Game 4 of the NBA Finals between the Knicks and Spurs at Madison Square Garden on Wednesday.
"Schmigadoon!" — which was tied for the most nominations, with 12 — won Best Musical, and "Liberation" took home the honor of Best Play at the 2026 Tony Awards.
The Broadway revival of the musical (nominated for 11 Tony Awards) depicts drama, joy and heartbreak in the pursuit of the American Dream at the turn of the 20th century, with parallels to the contemporary world, from issues of race to the immigrant experience.
Madonna performed a surprise concert in Times Square weeks before the release of her "Confessions II" album.
Knicks superfan Spike Lee stopped by CBS Mornings to give his thoughts as the Knicks get set to play in the NBA Finals, and he offered his prediction, too.
The St. Louis Cardinals beat the New York Mets 9-2 on Wednesday to match a season high with their sixth straight victory.
Hundreds of free World Cup tickets will be given to working families with kids, first responders and military families in the New York City area.
Jazz Chisholm Jr. drove in three runs, Carlos Rodón pitched six solid innings, and the Yankees completed a three-game sweep of the Guardians with an 8-4 win on Wednesday.
MetLife Stadium, which hosts its first match of the World Cup this Saturday, has undergone a transformation.
Knicks fans who hoped to go to an NBA Finals Game 4 watch party outside of Madison Square Garden on Wednesday had to make alternate plans.
Harlem's historic Cotton Club recently announced it was up for sale. The news comes as jazz clubs across the borough disappear.
Jasir Gipson was shot by a stray bullet at 5 years old while walking with his mother. More than a decade later, he's graduating from high school with nothing but a smile.
Garbage piling up near freight train tracks is frustrating many Maspeth residents.
Residents and elected officials are urging the MTA to reopen the Long Island Rail Road's former Elmhurst station, arguing that the neighborhood has outgrown its current transit options.
Before there was a Brooklyn, there was a flagpole, and since the earliest days of our country, it stood as a symbol of freedom and self-determination.
People dressed in elaborate headgear and paraded up Fifth Avenue for New York City's Easter Sunday tradition.
The Halloween tradition strolled through Manhattan's East Village on Sunday, with furry friends dressed in colorful costumes.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The annual Easter Parade and Easter Bonnet Festival was held in Manhattan on April 20, 2025.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
A group of private school students from Ramapo got lost in the sewers while on a field trip in Nyack on Wednesday.
Knicks fans had to find a new place to watch Game 4 of the NBA Finals on Wednesday after the watch party outside Madison Square Garden was canceled. CBS News New York's Dick Brennan, Doug Williams, Allen Devlin and Steve Overmyer report.
The former New York City comptroller is accused of causing a disturbance on federal property back in September 2025. Lander rejected a please deal and opted for a bench trial. CBS News New York's Alice Gainer reports.
CBS News New York's Scott Padgett has your First Alert Forecast for June 10 at 6:15 p.m.
A young Knicks fan is living out his dream, headed to Madison Square Garden for Game 4 of the NBA Finals. It was all made possible by Knicks legend Carmelo Anthony. CBS News New York's Nick Caloway reports.
