Southwest changes policy for passengers who need extra space
The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
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The airline is no longer requiring customers to purchase an additional seat before their flight if they require extra space.
Spirit Captain Jon Jackson's retirement flight was called off due to the shutdown. A Southwest crew stepped in to turn the sad day into an incredible moment.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest and its seating policy are popular with travelers at Long Island MacArthur Airport. CBS New York's Carolyn Gusoff reports.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The FAA is looking into a Southwest flight that veered off course while on approach to land at New York's LaGuardia Airport and may have buzzed the air traffic control tower.
WJZ spoke with the passenger who posted about what he witnessed when a woman had a medical emergency mid-flight and the Ravens star stepped up to help.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Discount carrier said "firewall failure" caused it to temporarily pause all flights Tuesday.
The ground stop delayed more than 1,500 flights on the East Coast due to a technical issue.
The proposed legislation also includes a limit on fees for baggage and seating.
The airline is upgrading its current crew scheduling software rather than replacing the entire system.
The airline canceled more than 16,000 flights during the busy Christmas travel week.
Southwest's flight fiasco over the holidays is expected to cost the airline hundreds of millions of dollars.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
This comes after Southwest canceled thousands of flights and stranded passengers last week.
After weeks of travel headaches, some lawmakers want to give travelers a bill of rights when they fly. Thousands of canceled flights left many people stranded, especially Southwest customers. CBS2's Ali Bauman explains.
After last week's air travel meltdown, some lawmakers are now calling for passengers to have more rights.
The plan would protect passengers following last week's Southwest Airlines meltdown.
The airline canceled another 2,300 flights Thursday before returning to normal operations today. CBS2's Christina Fan has the latest from LaGuardia Airport.
Carrier expects to resume normal operations Friday after canceling more than 13,000 trips following the huge winter storm.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
Robert Stock pitched shutout ball into the sixth inning, Mark Vientos homered in his return from the injured list and the Mets beat the Rays 3-2 on Monday night.
Michigan Congresswoman Debbie Dingell and New York Congressmen Tim Kennedy and Joe Morelle introduced the Hands Off Our Great Lakes Act, challenging President Trump's executive order renaming Lake Ontario "Lake America."
The 9/11 Memorial & Museum announced Monday it will educate visitors in new ways about the day of the terror attacks and the people who were inspired to give back over the last 25 years.
Mayor Zohran Mamdani signed legislation Monday to make outdoor dining on New York City streets a year-round extravaganza.
A man was arrested after he was seen on surveillance video stealing money from a kids' lemonade stand in New Jersey, police said.
The 9/11 Memorial & Museum announced Monday it will educate visitors in new ways about the day of the terror attacks and the people who were inspired to give back over the last 25 years.
Mayor Zohran Mamdani signed legislation Monday to make outdoor dining on New York City streets a year-round extravaganza.
Nurse Jiayi Zheng's death has left a Brooklyn community grappling with a tragedy that many say could've been prevented.
The NYPD is investigating a deadly police shooting that occurred in Times Square on Monday afternoon.
A hearing is set for Monday afternoon over a lawsuit filed on behalf of homeowners who say they shouldn't have to pay New York City's pied-à-terre tax.
Activity by ICE agents is putting a chill on the economy in parts of Connecticut after an estimated 100 people were recently grabbed off the streets of Danbury and other communities.
A First Alert Weather Day has been issued for Tuesday and Wednesday due to the threat of strong to severe thunderstorms.
ICE is defending operations they are conducting this week in Danbury, Connecticut, as some residents say they feel uneasy at what they are seeing on the streets.
Severe weather warnings have started popping up as strong storms make their way through New York City and most of the Tri-State Area.
A nice stretch of weather kicks off the week in the New York City area before a heightened chance of rain returns.
A man was arrested after he was seen on surveillance video stealing money from a kids' lemonade stand in New Jersey, police said.
Thirteen people were hurt when a shuttle bus crashed at Newark Airport early Monday morning.
Two people died and eight others were hurt in a shooting on Locust Street in Trenton early Sunday morning, officials say.
A First Alert Weather Day has been issued for Tuesday and Wednesday due to the threat of strong to severe thunderstorms.
A fire at a vacant house in Newark, New Jersey, spread to neighboring homes Saturday morning, displacing several families.
New York reports that overdose deaths across the state have fallen 45% since 2022. CBS News New York's Jennifer McLogan met with Long Island advocates and parents who say the mission continues.
They may have been a bit disappointed, but for students in two public school districts, summer vacation came to an end on Monday. CBS News New York's John Dias reports.
Nassau County's Jericho and East Williston are the first districts on Long Island to start classes.
Recent rainstorms have caused massive flooding problems in New York City. No borough knows the pain more than Queens, home of seven of the city's 10 hardest-hit communities.
Israel discusses the "technological miracle" of identifying victims of the 9/11 terror attacks 25 years after the planes hit the towers, and more. CBS News New York's Marcia Kramer reports.
Michigan Congresswoman Debbie Dingell and New York Congressmen Tim Kennedy and Joe Morelle introduced the Hands Off Our Great Lakes Act, challenging President Trump's executive order renaming Lake Ontario "Lake America."
Mayor Zohran Mamdani signed legislation Monday to make outdoor dining on New York City streets a year-round extravaganza.
Nurse Jiayi Zheng's death has left a Brooklyn community grappling with a tragedy that many say could've been prevented.
Activity by ICE agents is putting a chill on the economy in parts of Connecticut after an estimated 100 people were recently grabbed off the streets of Danbury and other communities.
A hearing is set for Monday afternoon over a lawsuit filed on behalf of homeowners who say they shouldn't have to pay New York City's pied-à-terre tax.
Two more people who were sickened in the Upper East Side Legionnaires' disease cluster have died, health officials announced Friday.
A new electronic device that's the size of a grain of rice is making a big difference for heart patients.
Pennsylvania has recorded its first two deaths connected to measles in 35 years.
This year, ER visits for tick bites have increased dramatically, corresponding with a new threat: a rise in Alpha-gal syndrome (AGS), where one bite from a lone star tick can make you violently allergic to red meat. How can you best avoid tick bites?
A New Yorker has tested positive for West Nile virus, the city health department announced Wednesday.
The Met's decision to highlight the work by designer John Galliano sparked widespread controversy due to his history of antisemitic and racist comments.
Tim Curry was known for his iconic performances in cult classics like "The Rocky Horror Picture Show" and the original screen adaptation of Stephen King's "It."
President Trump said that he would be "lowering the American flag" throughout the nation for one week in Dolly Parton's honor.
NYC's Empire State Building paid tribute to music legend Dolly Parton Tuesday night. Parton, 80, died Tuesday in Nashville, her family announced.
Dolly Parton became an icon over her six-decade career as a Grammy-winning singer-songwriter, movie and TV star and theme park owner who donated millions to help others.
Robert Stock pitched shutout ball into the sixth inning, Mark Vientos homered in his return from the injured list and the Mets beat the Rays 3-2 on Monday night.
Lionel Messi played in six World Cups and led Argentina to win the tournament in 2022 in Qatar.
Pinch-hitter LaMonte Wade Jr.'s go-ahead two-run homer in the sixth inning helped power the Astros to a 6-3 win over the Mets on Sunday.
Austin Wells homered twice in a nine-run eighth inning, and the Yankees widened their lead in the AL wild-card race with a 16-1 win over the Red Sox on Sunday.
The Yankees beat the Red Sox 9-2 Saturday in the nightcap and earned a doubleheader split.
With tickets to the U.S. Open skyrocketing, tennis advocates in the Harlem community are working to make the sport more accessible for New Yorkers.
The DSNY reported an increase in needle stick injuries for New York City sanitation workers.
A Queens homeowner says that overgrown city trees on her block are creating a safety hazard at night.
Neighbors say Flushing Meadows Corona Park has been falling into disrepair for years.
The owner of a beloved Harlem food truck known for its burgers under $5 is retiring and selling the business.
People dressed in elaborate headgear and paraded up Fifth Avenue for New York City's Easter Sunday tradition.
The Halloween tradition strolled through Manhattan's East Village on Sunday, with furry friends dressed in colorful costumes.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The annual Easter Parade and Easter Bonnet Festival was held in Manhattan on April 20, 2025.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
CBS News New York's Lonnie Quinn says the already-soaked region could see 1 to 2 additional inches of rain through Thursday.
A jury in Las Vegas on Monday found Duane "Keffe D" Davis guilty of orchestrating the 1996 drive-by shooting that killed Shakur. CBS News New York's Allen Devlin reports.
Police said the attack happened in a matter of 20 seconds on Monday afternoon, and that they told the suspect to drop her knives numerous times. CBS News New York's Adi Guajardo has the latest.
CBS News New York's Scott Padgett says the systems will vary in intensity and hit during different parts of each day. But when it's all over, the stage will be set for a nice Labor Day weekend.
Joseph J. Vigiano lost both his police detective father and firefighter uncle on Sept. 11, 2001. CBS News New York's Vanessa Murdock has the story.
