United CEO Faces Questions As Congress Examines Air Travel
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
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United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
Federal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up.
The airline industry is beginning to speak up against any effort to bar them from overselling flights.
United Airlines CEO Oscar Munoz says he felt "ashamed" watching video of a passenger being dragged off a United Express flight and has promised to review the airline's passenger removal policy.
In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way. He described the removal by airport police as "truly horrific."
United CEO apologizes for treatment of passenger dragged off plane, saying "No one should ever be mistreated this way."
The CEO of United Airlines' parent company is supporting the way his employees handled an incident with a passenger who did not want to go after being asked to leave a plane on Sunday night at Chicago's O'Hare Airport.
Video of police officers dragging a passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man.
A man traveling on United Airlines flight 3411 from Chicago to Louisville was removed by force when the flight was oversold Sunday night.
Two teenage girls were barred by a gate agent from boarding a United Airlines flight from Denver to Minneapolis on Sunday because they were wearing leggings, according to a spokesman for the airline.
United Airlines is looking into a bizarre incident that happened in Austin that ended with the airline having to remove a pilot from her flight.
United Airlines says all of its domestic flights are grounded on Sunday because of a computer problem.
City officials say no homes or businesses have reported flooding, though traffic remains snarled.
Celina's police chief is urging attorneys in civil suits over the Caleb Elliott sexual abuse case to share any evidence or witnesses with law enforcement.
Minimum wages are set to rise in 22 U.S. states and 66 cities and counties next year, even as the federal baseline wage remains at $7.25.
Frank Gehry was known for designing the Guggenheim Museum Bilbao in Spain and the Walt Disney Concert Hall in Los Angeles.
Fans in North Texas could see Lionel Messi and Argentina in Arlington.
City officials say no homes or businesses have reported flooding, though traffic remains snarled.
Celina's police chief is urging attorneys in civil suits over the Caleb Elliott sexual abuse case to share any evidence or witnesses with law enforcement.
Minimum wages are set to rise in 22 U.S. states and 66 cities and counties next year, even as the federal baseline wage remains at $7.25.
Frank Gehry was known for designing the Guggenheim Museum Bilbao in Spain and the Walt Disney Concert Hall in Los Angeles.
Fans in North Texas could see Lionel Messi and Argentina in Arlington.
Nearly every day, hundreds of thousands of Texas students board a school bus.
Outdoor sirens are meant to warn Texans of tornadoes and floods. This summer's deadly flooding in Kerr County exposed how vulnerable many communities are, with sirens broken, outdated or missing.
It took Azellia Thompkins nearly a year to watch the video of her attempted suicide in the Scurry County jail. Now, she's hoping others will watch it.
The average wait for a bed in a maximum-security psychiatric facility in Texas is over eight months.
At a legislative hearing, Lt. Gov. Dan Patrick blasted Judge Rob Kelly for being absent in his county's time of need.
A federal judge granted a Justice Department request to unseal grand jury transcripts from a federal investigation in Florida into convicted sex offender Jeffrey Epstein.
Texas House Democratic Caucus Chair Gene Wu of Houston discusses his reaction to the Supreme Court's ruling upholding the 2025 map so that they can be used for the March primary and next year's midterm elections. He told Jack Fink, "it's beyond disappointing."
Gov. Greg Abbott discusses the redistricting battle an hour before the U.S. Supreme Court announced that they would allow the newly drawn maps to be implemented.
As intrigue grows over whether Texas Democratic Rep. Jasmine Crockett plans to announce a U.S. Senate campaign next week, she confirmed to CBS News she's spoken with would-be opponents.
The decision from the U.S. Supreme Court to allow the new Texas redistricting maps is a big win for Republicans in the state. Texas Republicans stand to gain up to 5 seats with the implementation of these new maps for the March 3rd primary and 2026 midterm elections. Political reporter Jack Fink explains what's next.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
Activists are calling for a nationwide boycott of Target stores following the company's decision to roll back its diversity, equity and inclusion initiatives.
Discount store chain Target says it's joining rival Walmart and a number of other prominent American brands in scaling back corporate diversity, equity and inclusion initiatives.
A group of North Texas women has been working hard to preserve a style of dancing that had its heyday in the early part of the 20th century.
It's called H3N1, and it can not only cause more severe illness in older adults, but it's also proving to be resistant to flu vaccines.
A North Texas man serves the community as a full-time Crowley police officer; however, that young officer is the one who needs help after he received a life-threatening diagnosis over the summer.
The toolkit includes tips for caretakers and applies to anyone with dementia.
Louisiana Surgeon General Ralph Abraham, a critic of government vaccine mandates, has been quietly appointed to one of the CDC's top positions.
Smith and other Main Street businesses complained to Frisco about the impact on business.
Rodeo Dallas, a popular but controversial Deep Ellum nightclub, is getting back in the saddle. In Uptown.
"This is a Texas-sized investment in the future of our great state," Texas Gov. Greg Abbott said in a statement.
American Airlines has announced plans to cut management and support roles, mainly at its headquarters in North Texas.
President Donald Trump's plan to cut record beef prices by importing more meat from Argentina is running into heated opposition from U.S. ranchers.
Fans in North Texas could see Lionel Messi and Argentina in Arlington.
The 2026 Men's World Cup will be held across the United States, Canada and Mexico next summer.
Jahmyr Gibbs and the Detroit Lions have beaten the Dallas Cowboys to stay atop the NFC wild-card race.
Dallas Cowboys receiver CeeDee Lamb suffered a concussion against the Detroit Lions on Thursday night and was ruled out for the rest of the game.
The Detroit Lions host the Dallas Cowboys in Week 14 of the 2025 NFL season on Thursday.
Frank Gehry was known for designing the Guggenheim Museum Bilbao in Spain and the Walt Disney Concert Hall in Los Angeles.
Netflix on Friday said it will acquire Warner Bros., including its film and television studios, HBO Max and HBO.
The heavy metal band has not only changed lives with their music; they've also changed lives with their philanthropy – from donations to food banks and disaster relief, to their charity, All Within My Hands, which has donated to workforce education and other critical services.
Stoppard was often hailed as the greatest British playwright of his generation.
Jimmy Cliff, who famously sang about the "many rivers" we all must cross, has died after suffering a seizure and pneumonia, his family say.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
