United CEO Faces Questions As Congress Examines Air Travel
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
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United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
Federal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up.
The airline industry is beginning to speak up against any effort to bar them from overselling flights.
United Airlines CEO Oscar Munoz says he felt "ashamed" watching video of a passenger being dragged off a United Express flight and has promised to review the airline's passenger removal policy.
In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way. He described the removal by airport police as "truly horrific."
United CEO apologizes for treatment of passenger dragged off plane, saying "No one should ever be mistreated this way."
The CEO of United Airlines' parent company is supporting the way his employees handled an incident with a passenger who did not want to go after being asked to leave a plane on Sunday night at Chicago's O'Hare Airport.
Video of police officers dragging a passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man.
A man traveling on United Airlines flight 3411 from Chicago to Louisville was removed by force when the flight was oversold Sunday night.
Two teenage girls were barred by a gate agent from boarding a United Airlines flight from Denver to Minneapolis on Sunday because they were wearing leggings, according to a spokesman for the airline.
United Airlines is looking into a bizarre incident that happened in Austin that ended with the airline having to remove a pilot from her flight.
United Airlines says all of its domestic flights are grounded on Sunday because of a computer problem.
Jerson Lopez-Sanchez, a 28-year-old citizen of Honduras, is charged with three counts of assault of a federal agent.
Airion Simmons is charged with wire fraud and bribery.
According to the indictment, players on 17 different NCAA Division I men's basketball teams fixed or attempted to fix 29 games.
FIFA says it has received over 500 million ticket requests for 2026 World Cup matches in the U.S., Canada and Mexico— with prices as high as $8,680.
Jamal Murray led the way for the Nuggets with 33 points.
Jerson Lopez-Sanchez, a 28-year-old citizen of Honduras, is charged with three counts of assault of a federal agent.
Airion Simmons is charged with wire fraud and bribery.
According to the indictment, players on 17 different NCAA Division I men's basketball teams fixed or attempted to fix 29 games.
FIFA says it has received over 500 million ticket requests for 2026 World Cup matches in the U.S., Canada and Mexico— with prices as high as $8,680.
Jamal Murray led the way for the Nuggets with 33 points.
From laptops to vapes, lithium‑ion devices are driving emergency landings and evacuations as airlines push for stronger rules and better containment tools.
Texas veterans could be at risk of losing the help they need to stay home.
A North Texas couple tracked their stolen airport luggage across Dallas using an AirTag — only to learn police couldn't act on the data alone.
Nearly every day, hundreds of thousands of Texas students board a school bus.
Outdoor sirens are meant to warn Texans of tornadoes and floods. This summer's deadly flooding in Kerr County exposed how vulnerable many communities are, with sirens broken, outdated or missing.
An Immigration and Customs Enforcement officer shot a man Wednesday night in north Minneapolis after allegedly being attacked by men with shovels during an arrest operation, three U.S. officials told CBS News.
Five congressional Democrats say they have received inquiries from the DOJ after they appeared in a video urging members of the military not to follow "illegal orders" — a move the lawmakers allege is political intimidation.
Jonathan Ross, who shot Renee Good in Minneapolis last week, suffered internal bleeding after the incident, two officials said, though it's not clear how extensive the bleeding was.
The FBI's search is part of a probe into a federal employee suspected of mishandling classified information, Attorney General Pam Bondi said.
The official proclamation says the road will ensure "that his legacy continues to inspire future generations."
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
While retailers like Amazon, Macy's and Target are extending their return window for gifts bought during the holidays, some stores are adding fees to return purchases.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
The largest nurses strike ever in New York City is underway as thousands of NYSNA members walk off their jobs at major hospitals.
As millions of Americans struggle with paying for health care, doctors and health experts discuss how medical care is being eroded by insurers denying necessary tests and treatment, making it "more difficult to be healthy in the United States."
After the ACA tax credit lapsed in December, enrollees are opting for less robust health plans or dropping coverage altogether.
'Tis the season: for sniffles, but before you blame the holiday gathering at grandma's for your coughing, sneezy misery, look around.
In Plano, Dragonfly Scans is a healthcare company that wants to show you what's happening inside your body.
Salad and Go, a drive-thru salad chain, said on Wednesday that it will close all remaining Texas and Oklahoma stores.
Venezuela is said to have the largest amount of these reserves in the world.
Trump said the "whole infrastructure" of Venezuela has to be rebuilt and that American companies would be used to rebuild it.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
After years in the making, Texas Instruments' semiconductor factory in Sherman has officially begun production.
Airion Simmons is charged with wire fraud and bribery.
According to the indictment, players on 17 different NCAA Division I men's basketball teams fixed or attempted to fix 29 games.
FIFA says it has received over 500 million ticket requests for 2026 World Cup matches in the U.S., Canada and Mexico— with prices as high as $8,680.
Jamal Murray led the way for the Nuggets with 33 points.
Two past Dallas Open champions, Americans Tommy Paul and Riley Opelka, are also set to compete.
Another allegation against Busfield was reported to law enforcement the same day he turned himself in, according to a court filing.
In a video provided to TMZ on Tuesday, Timothy Busfield said the allegations "are all lies."
Scott Adams, the cartoonist who created the "Dilbert" comic strip, has died at the age of 68, his first ex-wife revealed on Tuesday.
From historic wins to powerful speeches, here are the highlights and most memorable moments from the 2026 Golden Globes.
Here is everything you need to know about how to watch and stream the 2026 Golden Globes.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
