United CEO Faces Questions As Congress Examines Air Travel
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
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United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
Federal rules allow airlines to sell more tickets than they have seats, and airlines do it routinely because they assume some passengers won't show up.
The airline industry is beginning to speak up against any effort to bar them from overselling flights.
United Airlines CEO Oscar Munoz says he felt "ashamed" watching video of a passenger being dragged off a United Express flight and has promised to review the airline's passenger removal policy.
In his most contrite apology yet, Oscar Munoz said Tuesday that no one should be mistreated that way. He described the removal by airport police as "truly horrific."
United CEO apologizes for treatment of passenger dragged off plane, saying "No one should ever be mistreated this way."
The CEO of United Airlines' parent company is supporting the way his employees handled an incident with a passenger who did not want to go after being asked to leave a plane on Sunday night at Chicago's O'Hare Airport.
Video of police officers dragging a passenger from an overbooked United Airlines flight sparked an uproar Monday on social media, and a spokesman for the airline insisted that employees had no choice but to contact authorities to remove the man.
A man traveling on United Airlines flight 3411 from Chicago to Louisville was removed by force when the flight was oversold Sunday night.
Two teenage girls were barred by a gate agent from boarding a United Airlines flight from Denver to Minneapolis on Sunday because they were wearing leggings, according to a spokesman for the airline.
United Airlines is looking into a bizarre incident that happened in Austin that ended with the airline having to remove a pilot from her flight.
United Airlines says all of its domestic flights are grounded on Sunday because of a computer problem.
While many families get to be at home on Christmas Day, many first responders must work during the holiday.
Authorities have not released the victims' identities while they work to confirm identifications and notify next of kin.
If you are wondering about New Year's Eve, it's not looking super cold, just very seasonal. It is also looking dry.
The weather may not have been perfect for everyone, but Mother Nature still knew how to put a bow on this Christmas Day.
Call it a Cowboys Christmas. It could be a new tradition for Cowboys fans.
While many families get to be at home on Christmas Day, many first responders must work during the holiday.
Authorities have not released the victims' identities while they work to confirm identifications and notify next of kin.
If you are wondering about New Year's Eve, it's not looking super cold, just very seasonal. It is also looking dry.
The weather may not have been perfect for everyone, but Mother Nature still knew how to put a bow on this Christmas Day.
Call it a Cowboys Christmas. It could be a new tradition for Cowboys fans.
Texas veterans could be at risk of losing the help they need to stay home.
A North Texas couple tracked their stolen airport luggage across Dallas using an AirTag — only to learn police couldn't act on the data alone.
Nearly every day, hundreds of thousands of Texas students board a school bus.
Outdoor sirens are meant to warn Texans of tornadoes and floods. This summer's deadly flooding in Kerr County exposed how vulnerable many communities are, with sirens broken, outdated or missing.
It took Azellia Thompkins nearly a year to watch the video of her attempted suicide in the Scurry County jail. Now, she's hoping others will watch it.
The strikes come after President Trump spent weeks accusing the West African country's government of failing to rein in the persecution of Christians.
The message, aired on Channel 4 on Christmas Day, reflected on the impact of President Trump's second term in office thus far.
President Trump spent part of Christmas Eve bantering with kids, updating families on NORAD's Santa tracker and reminding one child that the big guy has a "serious appetite."
The Justice Department said the process of releasing the Epstein files may take "a few more weeks" due to the volume of materials.
More say they will probably talk about family or health, rather than politics, as they gather for the holidays.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
Activists are calling for a nationwide boycott of Target stores following the company's decision to roll back its diversity, equity and inclusion initiatives.
Discount store chain Target says it's joining rival Walmart and a number of other prominent American brands in scaling back corporate diversity, equity and inclusion initiatives.
A Georgia family celebrates their first Christmas with baby Anna Claire after life-saving heart surgery at Cook Children's in Fort Worth, a procedure other hospitals wouldn't attempt.
'Tis the season for holiday parties, air travel, and respiratory viruses.
Millions of people with an Affordable Care Act health plan face a massive jump in premiums next year — this chart shows just how much.
It's the Christmas surprise that no one wants to unwrap: a heart attack, and it happens more often than you may realize.
"I don't know how I'm going to pay for this," said one person with an Affordable Care Act plan that will cost her $1,100 a month starting in January.
After years in the making, Texas Instruments' semiconductor factory in Sherman has officially begun production.
Smith and other Main Street businesses complained to Frisco about the impact on business.
Rodeo Dallas, a popular but controversial Deep Ellum nightclub, is getting back in the saddle. In Uptown.
"This is a Texas-sized investment in the future of our great state," Texas Gov. Greg Abbott said in a statement.
American Airlines has announced plans to cut management and support roles, mainly at its headquarters in North Texas.
Call it a Cowboys Christmas. It could be a new tradition for Cowboys fans.
Dak Prescott threw for 307 yards and two touchdowns, and the Dallas Cowboys blew most of an 18-point lead before squeezing past the Washington Commanders 30-23.
For the second time this season, the Cowboys will have a standalone game on a holiday in front of a national audience.
Cooper Flagg had 33 points, nine rebounds and nine assists, and Anthony Davis had 31 points and nine rebounds as the Dallas Mavericks beat the Denver Nuggets 131-130.
Dylan Larkin scored the tying goal late in the third period and then got the winner 34 seconds into overtime to rally Detroit Red Wings to a 4-3 victory over the Dallas Stars for their third straight win.
The message, aired on Channel 4 on Christmas Day, reflected on the impact of President Trump's second term in office thus far.
King Charles III led his family to church on foot ahead of his annual Christmas Day speech that is expected to focus on pilgrimage.
Feeding America's CEO said the organization is "incredibly grateful" for Taylor Swift's large donation.
The singer said an MRI showed a cancerous spot on one of his lungs after he recovered from a lengthy bout of bronchitis.
James Ransone, the actor who played Ziggy Sobotka in the HBO series "The Wire" and appeared in many other TV shows and movies, has died.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
