Airlines Get 'Enforcement Notice' From Feds Regarding Obligations To Customers During Coronavirus Pandemic
Even if passengers are owed a refund, they must still contact the airline directly, according to Rick Seaney, the CEO of Farecompare.
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Even if passengers are owed a refund, they must still contact the airline directly, according to Rick Seaney, the CEO of Farecompare.
A Texas woman has tested positive for the new coronavirus after flying home from Italy, prompting health officials to tell everyone who shared planes with her to self-isolate.
Big changes for some pilots before heading to the cockpit. United Airlines has made its preflight alcohol-use policy more stringent.
United Airlines is canceling another month's worth of flights with Boeing 737 Max planes that were grounded after two deadly accidents.
United Airlines says it will cut about 100 accounting jobs in Houston in July and shift the work to a contractor.
Federal authorities say a United Airlines flight declared an emergency when an engine shut down as the plane was about to land in Houston.
An aviation security officer fired after forcibly dragging a passenger from a plane last year has filed a lawsuit against United Airlines and the city of Chicago.
United Airlines is hitting the pause button on letting customers pay to ship pets as cargo. The carrier's decision on Tuesday comes a week after United inadvertently flew a German shepherd to Japan instead of Kansas.
A dog who was mistakenly flown to Japan is back with his family in Kansas.
A Texas district attorney is investigating the death of a puppy on a United Airlines flight as a possible criminal offense.
United Airlines, under siege over the death of a puppy on one of its flights, says the flight attendant who ordered a passenger to put her pet carrier in the overhead bin didn't know there was a dog inside.
A dog died on a United Airlines plane after a flight attendant ordered its owner to put the animal in the plane's overhead bin.
Delta and United Airlines are cutting ties with the National Rifle Association, the latest in major companies to do so.
Airlines bumped passengers off flights at the lowest rate on record last year after United Airlines was publicly ridiculed when a passenger was physically dragged off a full plane.
A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
United Airlines has apologized and given a $500 travel voucher to a passenger who accused the airline of giving her first-class seat to U.S. Rep. Sheila Jackson Lee, a Houston Democrat.
United Airlines' third-quarter profit fell by one-third as the carrier was rocked by hurricanes that hit its hub in Houston and other airports.
Airline stocks surged Tuesday after United Airlines and American Airlines slightly sweetened their outlook for third-quarter revenue. Those two carriers were the biggest gainers in midday trading.
United Airlines is apologizing to the owners of a dog who died in the cargo hold of a plane on a flight from Houston to San Francisco.
Shares of United Airlines' parent tumbled Wednesday on the company's weak forecast about revenue trends for the rest of the summer.
United Airlines has apologized to a Hawaii teacher who was forced to hold her son on her lap after an employee gave the toddler's purchased seat to a standby passenger.
At least 10 passengers aboard a United Airlines jet were injured when the plane hit turbulence during a flight from Panama to Houston.
United Airlines said in a "Safety Alert" emailed to employees that information regarding its flight deck access security procedures "may have been compromised."
A United flight from Houston to Ecuador was delayed after a scorpion was spotted aboard.
The owners of a giant rabbit that died after flying from the United Kingdom to Chicago want to know more about the animal's death and why he was so quickly cremated.
While many families get to be at home on Christmas Day, many first responders must work during the holiday.
Authorities have not released the victims' identities while they work to confirm identifications and notify next of kin.
If you are wondering about New Year's Eve, it's not looking super cold, just very seasonal. It is also looking dry.
The weather may not have been perfect for everyone, but Mother Nature still knew how to put a bow on this Christmas Day.
Call it a Cowboys Christmas. It could be a new tradition for Cowboys fans.
While many families get to be at home on Christmas Day, many first responders must work during the holiday.
Authorities have not released the victims' identities while they work to confirm identifications and notify next of kin.
If you are wondering about New Year's Eve, it's not looking super cold, just very seasonal. It is also looking dry.
The weather may not have been perfect for everyone, but Mother Nature still knew how to put a bow on this Christmas Day.
Call it a Cowboys Christmas. It could be a new tradition for Cowboys fans.
Texas veterans could be at risk of losing the help they need to stay home.
A North Texas couple tracked their stolen airport luggage across Dallas using an AirTag — only to learn police couldn't act on the data alone.
Nearly every day, hundreds of thousands of Texas students board a school bus.
Outdoor sirens are meant to warn Texans of tornadoes and floods. This summer's deadly flooding in Kerr County exposed how vulnerable many communities are, with sirens broken, outdated or missing.
It took Azellia Thompkins nearly a year to watch the video of her attempted suicide in the Scurry County jail. Now, she's hoping others will watch it.
The strikes come after President Trump spent weeks accusing the West African country's government of failing to rein in the persecution of Christians.
The message, aired on Channel 4 on Christmas Day, reflected on the impact of President Trump's second term in office thus far.
President Trump spent part of Christmas Eve bantering with kids, updating families on NORAD's Santa tracker and reminding one child that the big guy has a "serious appetite."
The Justice Department said the process of releasing the Epstein files may take "a few more weeks" due to the volume of materials.
More say they will probably talk about family or health, rather than politics, as they gather for the holidays.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
Activists are calling for a nationwide boycott of Target stores following the company's decision to roll back its diversity, equity and inclusion initiatives.
Discount store chain Target says it's joining rival Walmart and a number of other prominent American brands in scaling back corporate diversity, equity and inclusion initiatives.
A Georgia family celebrates their first Christmas with baby Anna Claire after life-saving heart surgery at Cook Children's in Fort Worth, a procedure other hospitals wouldn't attempt.
'Tis the season for holiday parties, air travel, and respiratory viruses.
Millions of people with an Affordable Care Act health plan face a massive jump in premiums next year — this chart shows just how much.
It's the Christmas surprise that no one wants to unwrap: a heart attack, and it happens more often than you may realize.
"I don't know how I'm going to pay for this," said one person with an Affordable Care Act plan that will cost her $1,100 a month starting in January.
After years in the making, Texas Instruments' semiconductor factory in Sherman has officially begun production.
Smith and other Main Street businesses complained to Frisco about the impact on business.
Rodeo Dallas, a popular but controversial Deep Ellum nightclub, is getting back in the saddle. In Uptown.
"This is a Texas-sized investment in the future of our great state," Texas Gov. Greg Abbott said in a statement.
American Airlines has announced plans to cut management and support roles, mainly at its headquarters in North Texas.
Call it a Cowboys Christmas. It could be a new tradition for Cowboys fans.
Dak Prescott threw for 307 yards and two touchdowns, and the Dallas Cowboys blew most of an 18-point lead before squeezing past the Washington Commanders 30-23.
For the second time this season, the Cowboys will have a standalone game on a holiday in front of a national audience.
Cooper Flagg had 33 points, nine rebounds and nine assists, and Anthony Davis had 31 points and nine rebounds as the Dallas Mavericks beat the Denver Nuggets 131-130.
Dylan Larkin scored the tying goal late in the third period and then got the winner 34 seconds into overtime to rally Detroit Red Wings to a 4-3 victory over the Dallas Stars for their third straight win.
The message, aired on Channel 4 on Christmas Day, reflected on the impact of President Trump's second term in office thus far.
King Charles III led his family to church on foot ahead of his annual Christmas Day speech that is expected to focus on pilgrimage.
Feeding America's CEO said the organization is "incredibly grateful" for Taylor Swift's large donation.
The singer said an MRI showed a cancerous spot on one of his lungs after he recovered from a lengthy bout of bronchitis.
James Ransone, the actor who played Ziggy Sobotka in the HBO series "The Wire" and appeared in many other TV shows and movies, has died.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.