Ticket Mix-Up Causes Woman To Miss Flight To Visit Dying Mom
A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
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A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
United Airlines has apologized and given a $500 travel voucher to a passenger who accused the airline of giving her first-class seat to U.S. Rep. Sheila Jackson Lee, a Houston Democrat.
United Airlines' third-quarter profit fell by one-third as the carrier was rocked by hurricanes that hit its hub in Houston and other airports.
Airline stocks surged Tuesday after United Airlines and American Airlines slightly sweetened their outlook for third-quarter revenue. Those two carriers were the biggest gainers in midday trading.
United Airlines is apologizing to the owners of a dog who died in the cargo hold of a plane on a flight from Houston to San Francisco.
Shares of United Airlines' parent tumbled Wednesday on the company's weak forecast about revenue trends for the rest of the summer.
United Airlines has apologized to a Hawaii teacher who was forced to hold her son on her lap after an employee gave the toddler's purchased seat to a standby passenger.
At least 10 passengers aboard a United Airlines jet were injured when the plane hit turbulence during a flight from Panama to Houston.
United Airlines said in a "Safety Alert" emailed to employees that information regarding its flight deck access security procedures "may have been compromised."
A United flight from Houston to Ecuador was delayed after a scorpion was spotted aboard.
The owners of a giant rabbit that died after flying from the United Kingdom to Chicago want to know more about the animal's death and why he was so quickly cremated.
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
"It really opens up your mind," said one 23-year-old who ditched smartphones to wean herself off social media.
Juan Carlos González is the stepson of "El Mencho," who was killed by the Mexican military.
Fort Worth ISD's convocation officially kicked off the 2026-27 school year.
All seven council members voted unanimously to approve the site plan, telling residents the vote was procedural — simply on whether or not the plan fits the city's ordinances.
Both girls are being reunited with loved ones.
"It really opens up your mind," said one 23-year-old who ditched smartphones to wean herself off social media.
Juan Carlos González is the stepson of "El Mencho," who was killed by the Mexican military.
Fort Worth ISD's convocation officially kicked off the 2026-27 school year.
All seven council members voted unanimously to approve the site plan, telling residents the vote was procedural — simply on whether or not the plan fits the city's ordinances.
Both girls are being reunited with loved ones.
The reversal comes just weeks after an I-Team investigation showed contention over the disciplinary process.
A phone call from jail raised further suspicions that Carney targeted other girls.
More than 40 years after helping catch an ice cream truck driver who exposed himself to her, an Oklahoma woman testified against him in a Texas trial, helping secure a life sentence.
In 1991, a Plano girl was kidnapped and sexually assaulted. The same thing happened 8 years later in Dallas. Investigators found the same DNA on both victims.
Ashley Keith sat down with CBS News Texas for an exclusive interview, her first ever about her 1991 kidnapping.
Juan Carlos González is the stepson of "El Mencho," who was killed by the Mexican military.
The White House has declassified information claiming the FBI probed whether President Trump acted as a Russian asset when he fired James Comey, a theory an administration official said wasn't backed up by evidence.
Federal authorities arrested a man who appeared to be monitoring security-planning activities at Trump National Golf Club in LA County ahead of the president's Southern California visit.
Three words keep coming up when current and former elected leaders describe former Fort Worth Mayor and longtime Republican Congresswoman Kay Granger: trailblazer, tough, and tenacious.
Former U.S. Rep. Kay Granger, a trailblazing North Texas Republican who became the first woman to serve as Fort Worth's mayor, has died, officials said Sunday night.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
Telehealth platform disclosed users' "most private" health info and locked consumers into subscriptions, regulators allege.
The illness may take up to 14 days to incubate.
Dangerous heat is sending more people to the ER. Here's where North Texas outdoor workers can get free hydration kits.
Taylor Farms said none of its branded salads or kits contain the iceberg lettuce associated with the outbreak.
A lettuce supplier to fast-food giant Taco Bell has been linked to a nationwide cyclosporiasis outbreak that has sickened thousands of people, the CDC said.
A fairly new entertainment and food venue in Allen surprised a lot of people last week by suddenly shutting down.
The future of AI technology manufacturing has landed in North Texas.
Mayor Jim Ross said hotel revenue in the city was a record $31 million in June, smashing the previous mark of $23 million.
Cuban alleges Patrick Dumont has engaged in "adversarial business practices."
During every U.S. World Cup match, 18-year-old Aaron Dotson was selling patriotic gear in downtown Dallas.
Ezequiel Duran drove in four runs, the last on a game-ending double, and the Texas Rangers beat the San Francisco Giants 5-4.
Dallas Cowboys tight end Princeton Fant is out for the season after sustaining a knee injury in training camp.
All the festivities will be hosted at the Ford Center at The Star.
Jung Hoo Lee hit two solo homers and drove in three RBIs and Logan Webb pitched six shutout innings as the San Francisco Giants beat the scuffling Texas Rangers 5-1.
Dallas Cowboys tight end Princeton Fant left practice early after apparently suffering a knee injury Monday.
Ariana Grande had been due to star alongside her "Wicked" co-star Jonathan Bailey in a production of "Sunday in the Park with George" in 2027.
Vincent Pastore played Salvatore "Big Pussy" Bonpensiero on all six seasons of "The Sopranos," which aired from 1999 to 2007.
A lawsuit alleges that a drive storing a $45 million spy film starring Nicolas Cage was "stolen right off a Netflix desk."
Academy Award-winning Irish singer-songwriter Glen Hansard has died in a motorcycle crash.
Four women say Hollywood star Jared Leto committed sexual crimes against them when they were teenagers, in interviews with the BBC.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.