Ticket Mix-Up Causes Woman To Miss Flight To Visit Dying Mom
A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
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A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
United Airlines has apologized and given a $500 travel voucher to a passenger who accused the airline of giving her first-class seat to U.S. Rep. Sheila Jackson Lee, a Houston Democrat.
United Airlines' third-quarter profit fell by one-third as the carrier was rocked by hurricanes that hit its hub in Houston and other airports.
Airline stocks surged Tuesday after United Airlines and American Airlines slightly sweetened their outlook for third-quarter revenue. Those two carriers were the biggest gainers in midday trading.
United Airlines is apologizing to the owners of a dog who died in the cargo hold of a plane on a flight from Houston to San Francisco.
Shares of United Airlines' parent tumbled Wednesday on the company's weak forecast about revenue trends for the rest of the summer.
United Airlines has apologized to a Hawaii teacher who was forced to hold her son on her lap after an employee gave the toddler's purchased seat to a standby passenger.
At least 10 passengers aboard a United Airlines jet were injured when the plane hit turbulence during a flight from Panama to Houston.
United Airlines said in a "Safety Alert" emailed to employees that information regarding its flight deck access security procedures "may have been compromised."
A United flight from Houston to Ecuador was delayed after a scorpion was spotted aboard.
The owners of a giant rabbit that died after flying from the United Kingdom to Chicago want to know more about the animal's death and why he was so quickly cremated.
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
Dallas judge has delayed a custody decision, extending a temporary restraining order another two weeks as the legal fight over custody of a baby with a rare heart defect born to a surrogate continues.
The child's mother raised the allegation in May, but regulators say none of the four professionals contacted law enforcement or child protective services.
Ranchers raced to save livestock as flames threatened homes and destroyed structures at Worth Ranch.
The agreement, which still requires probate court approval, will resolve civil claims stemming from the 2019 fatal shooting and directs most funds to Jefferson's nephews.
Police said the investigation began after family members reported concerns about interactions with an elderly resident who later moved to a different facility.
Dallas judge has delayed a custody decision, extending a temporary restraining order another two weeks as the legal fight over custody of a baby with a rare heart defect born to a surrogate continues.
The Ross wildfire has burned more than 50,000 acres across Palo Pinto and Jack counties, forcing evacuations, closing roads and disrupting schools.
The child's mother raised the allegation in May, but regulators say none of the four professionals contacted law enforcement or child protective services.
Ranchers raced to save livestock as flames threatened homes and destroyed structures at Worth Ranch.
The agreement, which still requires probate court approval, will resolve civil claims stemming from the 2019 fatal shooting and directs most funds to Jefferson's nephews.
"Maybe this is one of those times that we just need to be loud and make people hear us that they're not being treated fairly," she said.
The reversal comes just weeks after an I-Team investigation showed contention over the disciplinary process.
A phone call from jail raised further suspicions that Carney targeted other girls.
More than 40 years after helping catch an ice cream truck driver who exposed himself to her, an Oklahoma woman testified against him in a Texas trial, helping secure a life sentence.
In 1991, a Plano girl was kidnapped and sexually assaulted. The same thing happened 8 years later in Dallas. Investigators found the same DNA on both victims.
Advocates say canyons and rugged landscape have historically deterred illegal crossings in the region.
Canadian government officials said they are also providing aid for workers and businesses that could be hurt by U.S.-imposed tariffs.
The charges against Major Jason Watson are believed by his attorneys to be among the only instances for officers of his rank in the history of the U.S. military to be charged under Article 88.
A federal judge on Tuesday rejected Ghislaine Maxwell's effort to toss out her 2021 conviction on sex-trafficking charges and 20-year prison sentence.
President Trump said the U.S. is considering changing the name of Lake Ontario to "Lake America" amid an escalating trade fight with Canada.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
Moderna and Merck announced study results that reflect a "landmark moment" in treatment for one of the deadliest forms of skin cancer.
Dallas County health officials said the possible exposure happened during the 2025-26 school year, and that testing is recommended for returning students in grades 10-12.
Casting for Recovery was started by two women, a professional angler and a reconstructive breast surgeon, who recognized the healing powers of fly fishing.
The Social Security Administration is expanding its list of diseases and other health conditions that may qualify for accelerated approval of disability benefits.
The notice from a U.S. government agency does not indicate in which stores the beef was sold.
After a 2024 merger with Cedar Flags the combined company moved its headquarters to North Carolina.
The project would include a new Dallas Stars arena, along with restaurants, shops and public spaces.
It's an annual Dallas tradition, but this year those pink Cadillacs are parking in Fort Worth.
A fairly new entertainment and food venue in Allen surprised a lot of people last week by suddenly shutting down.
The future of AI technology manufacturing has landed in North Texas.
The rate is much higher than is seen in the general population. CTE is a brain disease linked to repeated blows to the head.
Many North Texas Native Americans celebrated Pete's debut Saturday with joy.
The WNBA has been the subject of recent debates on whether transgender women should be allowed to participate in the league.
Paige Bueckers scored 18 of her 32 points in the first quarter, Jessica Shepard had 11 points and 11 rebounds, and the Dallas Wings beat the Seattle Storm 92-70 to tie the franchise's single-season wins record.
Ezequiel Durán and Elias Díaz hit solo homers, Cal Quantrill worked six scoreless innings and the Texas Rangers beat the Los Angeles Angels 5-3 on Sunday.
President Trump said that he would be "lowering the American flag" throughout the nation for one week in Dolly Parton's honor.
Dolly Parton became an icon over her six-decade career as a Grammy-winning singer-songwriter, movie and TV star and theme park owner who donated millions to help others.
After Hayden Panettiere's death, fans resurfaced her claim that Neutrogena had fired her in 2015 over her comments about postpartum depression.
"Today, Elwood and I lost a great friend and collaborator, and the world lost one of the most naturally innovative drummers and a great and true son of Texas," ZZ Top's Billy Gibbons said in a statement.
Hayden Panettiere, who shares a daughter with the former boxing champ, died on Sunday at 36 years old.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.