Ticket Mix-Up Causes Woman To Miss Flight To Visit Dying Mom
A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
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A woman who wanted to visit her dying mother one last time was removed from a plane and left in tears after an online travel agency canceled her ticket just before the flight.
United Airlines has apologized and given a $500 travel voucher to a passenger who accused the airline of giving her first-class seat to U.S. Rep. Sheila Jackson Lee, a Houston Democrat.
United Airlines' third-quarter profit fell by one-third as the carrier was rocked by hurricanes that hit its hub in Houston and other airports.
Airline stocks surged Tuesday after United Airlines and American Airlines slightly sweetened their outlook for third-quarter revenue. Those two carriers were the biggest gainers in midday trading.
United Airlines is apologizing to the owners of a dog who died in the cargo hold of a plane on a flight from Houston to San Francisco.
Shares of United Airlines' parent tumbled Wednesday on the company's weak forecast about revenue trends for the rest of the summer.
United Airlines has apologized to a Hawaii teacher who was forced to hold her son on her lap after an employee gave the toddler's purchased seat to a standby passenger.
At least 10 passengers aboard a United Airlines jet were injured when the plane hit turbulence during a flight from Panama to Houston.
United Airlines said in a "Safety Alert" emailed to employees that information regarding its flight deck access security procedures "may have been compromised."
A United flight from Houston to Ecuador was delayed after a scorpion was spotted aboard.
The owners of a giant rabbit that died after flying from the United Kingdom to Chicago want to know more about the animal's death and why he was so quickly cremated.
United Airlines CEO Oscar Munoz will be the star witness as Congress examines customer service by U.S. airlines and how air travel can be improved.
United Airlines moved to staunch criticism — and any customer defections — by reaching a settlement Thursday with a passenger dragged off one of its planes two weeks ago and issuing new policies designed to prevent similar customer-service failures.
A Kentucky doctor who was dragged off a United flight after he refused to give up his seat to crew members has reached a settlement with the airline for undisclosed amount.
Southwest Airlines said that it plans to stop overbooking flights, an industry practice implicated in an ugly incident on a United Airlines flight that damaged that carrier's reputation with the flying public.
In a report issued about the dragging of a passenger on an overcrowded United Airlines flight, the company spelled out how it selects passengers for involuntary bumping.
United Airlines says it will raise the limit — to $10,000 — on payments to customers who give up seats on oversold flights and will increase training for employees as it deals with fallout from the video of a passenger being violently dragged from his seat.
It just keeps getting worse for United Airlines.
The woman seen sobbing in a viral video after an American Airlines flight attendant took away her stroller now has a lawyer — the same attorney representing a man dragged off a United Express flight earlier this month.
United Airlines executives said that it is too soon to know if last week's dragging of a man off of a plane is hurting ticket sales. The CEO added that no one will be fired over the incident.
The cost of fuel, labor and maintenance all rose sharply in the first quarter, helping push United's profit down to $96 million, despite higher revenue.
A couple flying to Costa Rica for their wedding were kicked off their United Airlines flight in Texas for not following crew instructions. This, in the wake of United forcibly removing of a doctor from a plane in Chicago last week.
United Airlines is changing a company policy and will no longer allow crew members to displace customers already onboard an airplane.
Delta is letting employees offer customers nearly $10,000 in compensation to give up seats on overbooked flights, hoping to avoid an uproar like the one that erupted at United after a passenger was dragged off a jet.
A lawyer for a man dragged off a United Express flight says he suffered a concussion and broken nose and lost two front teeth.
The wildfire, which has torn through Palo Pinto and Jack counties, forced evacuations, closed roads and disrupted schools.
The first-of-its-kind report acknowledges the military's munition shortfall and details some of the losses of American assets so far as part of Operation Epic Fury.
It's visually stunning and will cost billions of dollars to build.
The Amber Alert issued for a 14-year-old girl missing from Weatherford has been canceled, Texas DPS said.
One homeowner says instead of getting rid of his bill, he's now paying even more.
The first-of-its-kind report acknowledges the military's munition shortfall and details some of the losses of American assets so far as part of Operation Epic Fury.
It's visually stunning and will cost billions of dollars to build.
The Amber Alert issued for a 14-year-old girl missing from Weatherford has been canceled, Texas DPS said.
Show off your home BBQ setup for a chance to win tickets to BBQ Homecoming 2026 in Grand Prairie and other prizes.
The wildfire, which has torn through Palo Pinto and Jack counties, forced evacuations, closed roads and disrupted schools.
Nearly 300 railroad crossings used by school buses in Texas have a history of crashes.
Technology company SPAN wants to build thousands of tiny data centers and spread them across the country.
Critics of LifeWise say its business model puts too much of the burden on local communities.
Under SB 1049, school districts must allow students to leave campus during the school day for religious instruction.
SB 1049 compels school districts to allow students to leave campus for religious instruction during the school day.
Texas ex, RC Danle, reacts to the controversy involving Bo French's racially charged X post, which showed a photo of UT Austin students at a recent football game. Damle was the first Southeast Asian American to become the International President of a nationwide fraternity, for Delta Chi Fraternity. "For those that spoke up, thank you. For those that haven't, shame on you."
Jon Rosenthal, Democratic Candidate for Texas Railroad Commissioner, discusses the controversy surrounding his opponent, Bo French's, widely condemned post on X. The racially charged X post from French showed a photo of UT Austin students at a recent football game. He also discusses his campaign for office and priorities should he be elected.
The Supreme Court left intact a ruling that blocked the U.S. Postal Service from enforcing new regulations for mail voting, rejecting the Trump administration's effort to move forward with the rules in the midterms.
GOP Sen. Mitch McConnell of Kentucky returned to Capitol Hill on Monday for the first time in three months, ending a prolonged absence that sparked widespread speculation about his health.
Both conservative and liberal voices expressed alarm over the post, which showed a photo of UT Austin students at a recent football game.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
Affordable Care Act recipients in 30 states are set to receive the $500 checks starting in October. Here's why.
U.S. officials have confirmed cases of a parasitic illness tied to lettuce in three more states: Georgia, Tennessee and Texas.
Moderna and Merck announced study results that reflect a "landmark moment" in treatment for one of the deadliest forms of skin cancer.
Dallas County health officials said the possible exposure happened during the 2025-26 school year, and that testing is recommended for returning students in grades 10-12.
Casting for Recovery was started by two women, a professional angler and a reconstructive breast surgeon, who recognized the healing powers of fly fishing.
The Republican Midterm Convention starts Wednesday at the American Airlines Center.
After a 2024 merger with Cedar Flags the combined company moved its headquarters to North Carolina.
The project would include a new Dallas Stars arena, along with restaurants, shops and public spaces.
It's an annual Dallas tradition, but this year those pink Cadillacs are parking in Fort Worth.
A fairly new entertainment and food venue in Allen surprised a lot of people last week by suddenly shutting down.
Jaxson Dart connected with Isaiah Likely for two touchdowns and Devin Singletary on another, and the Giants opened the season with a 28-20 win over the Cowboys on Sunday night.
Corey Seager homered for the fourth time in seven games and the Rangers won their first road series in two months with a 7-6 victory over the Arizona Diamondbacks.
Fans are hoping for a better season after missing the playoffs last season.
Germany's Alexander Zverev won his second Grand Slam after finally taking home his first major title earlier this year at the French Open.
Despite the final score, this one wasn't easy; the Americans faced their biggest deficit in the tournament in a long time.
The 78th Primetime Emmy Awards celebrated the best in television and streaming from the past year on Monday. See the full list of winners and nominees.
Performer Macklemore is being dropped from Ed Sheeran's Loop tour after making on-stage statements that some found controversial.
The Metro Nashville Airport Authority board voted 6-0 on Friday to begin the process of changing the name and said a final name has not been chosen.
Stella Parton gives insight into her sister Dolly Parton's marriage, makeup habits and views on death in an exclusive CBS News interview.
Dolly Parton died in Nashville on Aug. 25 at the age of 80 — a shock to fans around the world who weren't aware of her illness.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.