Back on track? Southwest says normal operations resume tomorrow
Travellers are rearing to go as problems at the airline finally start to recede.
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Travellers are rearing to go as problems at the airline finally start to recede.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
The carrier faces frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of the massive storm that wrecked holiday travel plans across the U.S.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Bad weather. Computer glitches. Staffing shortages. Oversold flights. Inflation. Holiday crunches. It has been a tough slog for many air travelers for much of 2022.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of travelers were stranded at airports or stuck on hold trying to rebook flights this week as a massive storm snarled travel in the U.S. and Canada.
Airlines say to check the status of your flight before coming to the airport.
DFW is faring better than most airports; just 2% of flights today were canceled.
The weather here isn't expected to be a problem, but snow across the country is causing trouble.
"The idea being passed around that you can't drink in Qatar is wrong. There are places," one American fan said.
If you're awaiting the arrival of loved ones, or still planning to make a dash to the airport today, you are not alone.
If you're awaiting the arrival of loved ones, or still planning to make a dash to the airport today, you are not alone.
The price of gas has fallen to below $3 for the first time since January, AAA Texas says.
Dallas Love Field airport anticipates 15,000 to 20,000 passengers to pass through this week up until Thanksgiving, which is expected to be their slowest day.
The fog will begin to lift once the sun rises and mixing occurs in the atmosphere.
Russia launched a huge attack on Ukraine overnight as the country marked Armed Forces Day on Saturday, Ukraine's air force said.
Families say love, forgiveness and coparenting turned animosity into friendship and a lifesaving gift.
Relatives say the 14-year-old's wheelchair rolled down concrete stairs. The district cites ongoing communication.
West Virginia Gov. Patrick Morrisey said the family expects Andrew Wolfe to be in acute care for another two to three weeks.
The fog will begin to lift once the sun rises and mixing occurs in the atmosphere.
Russia launched a huge attack on Ukraine overnight as the country marked Armed Forces Day on Saturday, Ukraine's air force said.
Families say love, forgiveness and coparenting turned animosity into friendship and a lifesaving gift.
Relatives say the 14-year-old's wheelchair rolled down concrete stairs. The district cites ongoing communication.
West Virginia Gov. Patrick Morrisey said the family expects Andrew Wolfe to be in acute care for another two to three weeks.
Nearly every day, hundreds of thousands of Texas students board a school bus.
Outdoor sirens are meant to warn Texans of tornadoes and floods. This summer's deadly flooding in Kerr County exposed how vulnerable many communities are, with sirens broken, outdated or missing.
It took Azellia Thompkins nearly a year to watch the video of her attempted suicide in the Scurry County jail. Now, she's hoping others will watch it.
The average wait for a bed in a maximum-security psychiatric facility in Texas is over eight months.
At a legislative hearing, Lt. Gov. Dan Patrick blasted Judge Rob Kelly for being absent in his county's time of need.
Republican consultant Vinny Minchillo tells Jack Fink the party wants Jasmine Crockett to run for U.S. Senate to run for the seat because they don't believe "that's going to work in general election." "I think she is too extreme and too far left for even Texas Democrats," said Minchillo. He also discusses the battle between Republican candidates.
Texas Gov. Greg Abbott discusses his campaign for a possible historic fourth term. He also tells Jack Fink about his thoughts on casino gambling and emphasizes his property tax plan.
Matt Angle, Director of the Lone Star Project, a Democratic PAC, discusses Congresswoman Jasmine Crockett's potential entry into the U.S. Senate race. He tells Jack Fink that Crockett's potential entry is a good and bad thing. "Three of our very best communicators are all in the same race," said Angle.
Two people who survived an early September U.S. attack on an alleged drug boat were waving overhead before they were killed in a now-controversial second strike, according to two sources.
The man suspected of planting pipe bombs outside the RNC and DNC is believed to be a Trump supporter and has been speaking with investigators, multiple sources told CBS News.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
Last year, over 16 million vehicles drove on North Texas toll roads without paying, accumulating more than $69 million in unpaid tolls.
Activists are calling for a nationwide boycott of Target stores following the company's decision to roll back its diversity, equity and inclusion initiatives.
Discount store chain Target says it's joining rival Walmart and a number of other prominent American brands in scaling back corporate diversity, equity and inclusion initiatives.
A group of North Texas women has been working hard to preserve a style of dancing that had its heyday in the early part of the 20th century.
It's called H3N1, and it can not only cause more severe illness in older adults, but it's also proving to be resistant to flu vaccines.
A North Texas man serves the community as a full-time Crowley police officer; however, that young officer is the one who needs help after he received a life-threatening diagnosis over the summer.
The toolkit includes tips for caretakers and applies to anyone with dementia.
Louisiana Surgeon General Ralph Abraham, a critic of government vaccine mandates, has been quietly appointed to one of the CDC's top positions.
Smith and other Main Street businesses complained to Frisco about the impact on business.
Rodeo Dallas, a popular but controversial Deep Ellum nightclub, is getting back in the saddle. In Uptown.
"This is a Texas-sized investment in the future of our great state," Texas Gov. Greg Abbott said in a statement.
American Airlines has announced plans to cut management and support roles, mainly at its headquarters in North Texas.
President Donald Trump's plan to cut record beef prices by importing more meat from Argentina is running into heated opposition from U.S. ranchers.
Fans in North Texas could see Lionel Messi and Argentina in Arlington.
The 2026 Men's World Cup will be held across the United States, Canada and Mexico next summer.
Jahmyr Gibbs and the Detroit Lions have beaten the Dallas Cowboys to stay atop the NFC wild-card race.
Dallas Cowboys receiver CeeDee Lamb suffered a concussion against the Detroit Lions on Thursday night and was ruled out for the rest of the game.
The Detroit Lions host the Dallas Cowboys in Week 14 of the 2025 NFL season on Thursday.
Frank Gehry was known for designing the Guggenheim Museum Bilbao in Spain and the Walt Disney Concert Hall in Los Angeles.
Netflix on Friday said it will acquire Warner Bros., including its film and television studios, HBO Max and HBO.
The heavy metal band has not only changed lives with their music; they've also changed lives with their philanthropy – from donations to food banks and disaster relief, to their charity, All Within My Hands, which has donated to workforce education and other critical services.
Stoppard was often hailed as the greatest British playwright of his generation.
Jimmy Cliff, who famously sang about the "many rivers" we all must cross, has died after suffering a seizure and pneumonia, his family say.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
