Southwest employees share travelers' frustrations with cancellation chaos
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
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The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
The carrier faces frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of the massive storm that wrecked holiday travel plans across the U.S.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Bad weather. Computer glitches. Staffing shortages. Oversold flights. Inflation. Holiday crunches. It has been a tough slog for many air travelers for much of 2022.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of travelers were stranded at airports or stuck on hold trying to rebook flights this week as a massive storm snarled travel in the U.S. and Canada.
Airlines say to check the status of your flight before coming to the airport.
DFW is faring better than most airports; just 2% of flights today were canceled.
The weather here isn't expected to be a problem, but snow across the country is causing trouble.
"The idea being passed around that you can't drink in Qatar is wrong. There are places," one American fan said.
If you're awaiting the arrival of loved ones, or still planning to make a dash to the airport today, you are not alone.
If you're awaiting the arrival of loved ones, or still planning to make a dash to the airport today, you are not alone.
The price of gas has fallen to below $3 for the first time since January, AAA Texas says.
Dallas Love Field airport anticipates 15,000 to 20,000 passengers to pass through this week up until Thanksgiving, which is expected to be their slowest day.
Dallas Love Field is warning holiday travelers about limited garage parking and increased roadside traffic at the airport this Thanksgiving season.
Frontier Airlines and five foreign carriers are paying over $600M to consumers whose flights were canceled or delayed.
The storm slammed into a sparsely populated stretch of Mexico's Pacific coast between the resorts of Puerto Vallarta and Mazatlan Sunday morning.
DPD said Daryl Foreman was last seen at about 5 p.m. on Sept. 11, in the 600 block of S. Griffin.
This cold front won't cool us down much, but it will drop our temperatures by a couple of degrees and slightly lower our humidity by Tuesday afternoon.
The three news organizations, which were banned from White House grounds by President Trump, are arguing that the ban is unconstitutional.
As President Trump touts a looming decision on his next move in the war, Tehran says any "new aggression" would be met with different weapons in new places.
Presley Gerber, the son of Cindy Crawford and Rande Gerber, has died at 27, a family spokesperson has confirmed.
DPD said Daryl Foreman was last seen at about 5 p.m. on Sept. 11, in the 600 block of S. Griffin.
This cold front won't cool us down much, but it will drop our temperatures by a couple of degrees and slightly lower our humidity by Tuesday afternoon.
The three news organizations, which were banned from White House grounds by President Trump, are arguing that the ban is unconstitutional.
As President Trump touts a looming decision on his next move in the war, Tehran says any "new aggression" would be met with different weapons in new places.
Presley Gerber, the son of Cindy Crawford and Rande Gerber, has died at 27, a family spokesperson has confirmed.
The situation, food banks warn, is getting worse.
Dallas nonprofit Hunger Busters has been under scrutiny since an I-Team investigation in January.
Nearly 300 railroad crossings used by school buses in Texas have a history of crashes.
Technology company SPAN wants to build thousands of tiny data centers and spread them across the country.
Critics of LifeWise say its business model puts too much of the burden on local communities.
The three news organizations, which were banned from White House grounds by President Trump, are arguing that the ban is unconstitutional.
As President Trump touts a looming decision on his next move in the war, Tehran says any "new aggression" would be met with different weapons in new places.
The Federal Reserve raised interest rates for the first time since 2023 on Wednesday, reversing course as the Iran war drives up global energy prices and fuels inflation.
President Trump said that he has agreed to convert plans for a massive triumphal arch into a "top grade Military Complex," equipped with snipers and drone storage.
In a Truth Social post, Mr. Trump called fears around artificial intelligence possibly becoming a superintelligence that could pose a threat to human existence a hoax.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
About 40 million Americans are on GLP-1 medications like Ozempic, Wegovy, Zepbound and Mounjaro.
Affordable Care Act recipients in 30 states are set to receive the $500 checks starting in October. Here's why.
U.S. officials have confirmed cases of a parasitic illness tied to lettuce in three more states: Georgia, Tennessee and Texas.
Moderna and Merck announced study results that reflect a "landmark moment" in treatment for one of the deadliest forms of skin cancer.
Dallas County health officials said the possible exposure happened during the 2025-26 school year, and that testing is recommended for returning students in grades 10-12.
The Republican Midterm Convention starts Wednesday at the American Airlines Center.
After a 2024 merger with Cedar Flags the combined company moved its headquarters to North Carolina.
The project would include a new Dallas Stars arena, along with restaurants, shops and public spaces.
It's an annual Dallas tradition, but this year those pink Cadillacs are parking in Fort Worth.
A fairly new entertainment and food venue in Allen surprised a lot of people last week by suddenly shutting down.
Dak Prescott has broken Tony Romo's franchise record for touchdown passes with four in the Dallas Cowboys' 37-20 victory over the Washington Commanders.
The Cowboys are hoping for a comeback win for their home opener Sunday against the Washington Commanders.
Toronto leadoff hitter Brett Bateman reached base and scored three times as the Blue Jays beat AL West-leading Texas 7-2 to avoid a series sweep.
Olivia Miles broke Caitlin Clark's WNBA record for points by a rookie in a season in the Minnesota Lynx's game against the Connecticut Sun.
Texas had won four straight games to gain a share of the division lead, but dropped one game behind Houston.
Presley Gerber, the son of Cindy Crawford and Rande Gerber, has died at 27, a family spokesperson has confirmed.
Duncan Sheik died on Thursday night, his family said.
Aaron Rowe, Beoga, Lukas Graham and Finneas all released statements Tuesday on Instagram saying they were withdrawing from Ed Sheeran's tour.
The 78th Primetime Emmy Awards celebrated the best in television and streaming from the past year on Monday. See the full list of winners and nominees.
Performer Macklemore is being dropped from Ed Sheeran's Loop tour after making on-stage statements that some found controversial.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
