After a week of cancellations and delays, Southwest says business will return to normal Friday
The airline announced business would return to normal Friday.
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The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
The carrier faces frustration from passengers and scrutiny from federal officials over its handling of its schedule in the aftermath of the massive storm that wrecked holiday travel plans across the U.S.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Bad weather. Computer glitches. Staffing shortages. Oversold flights. Inflation. Holiday crunches. It has been a tough slog for many air travelers for much of 2022.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of North Texans are planning to hit the road this weekend to visit friends and family for Christmas, but the cold weather is causing car problems.
Thousands of travelers were stranded at airports or stuck on hold trying to rebook flights this week as a massive storm snarled travel in the U.S. and Canada.
Airlines say to check the status of your flight before coming to the airport.
DFW is faring better than most airports; just 2% of flights today were canceled.
The weather here isn't expected to be a problem, but snow across the country is causing trouble.
"The idea being passed around that you can't drink in Qatar is wrong. There are places," one American fan said.
If you're awaiting the arrival of loved ones, or still planning to make a dash to the airport today, you are not alone.
If you're awaiting the arrival of loved ones, or still planning to make a dash to the airport today, you are not alone.
The price of gas has fallen to below $3 for the first time since January, AAA Texas says.
Dallas Love Field airport anticipates 15,000 to 20,000 passengers to pass through this week up until Thanksgiving, which is expected to be their slowest day.
Dallas Love Field is warning holiday travelers about limited garage parking and increased roadside traffic at the airport this Thanksgiving season.
