Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
Watch CBS News
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
Top diplomats from Saudi Arabia, Turkey, and Egypt met in Pakistan Sunday to discuss ways to push for an end to the Iran war.
A former Reagan airport air traffic controller is speaking out about years of ignored warnings preceding the 2025 deadly midair collision that killed 67 people, saying "it worked until it didn't."
The unprecedented move amounted to an indefinite suspension of all asylum requests filed outside of immigration court, regardless of the applicant's nationality.
Congress has yet to approve funding for the Department of Homeland Security, which has been shut down for over 40 days.
Iran is launching deadly drone strikes on U.S. forces and allies in the Middle East. The same weapons have been used for years in Ukraine, where drones have transformed warfare.
The Latin Patriarchate of Jerusalem said it was "the first time in centuries" that heads of the church were unable to celebrate Palm Sunday Mass at the sacred site.
Democratic Rep. Jim Himes accused President Trump of lying about U.S. negotiations with Iran on "Face the Nation with Margaret Brennan."
When asked if a New York Times report that the tanker would be allowed to reach Cuba was true, Mr. Trump said: "If a country wants to send some oil into Cuba right now, I have no problem whether it's Russia or not."
The countdown to launch of the Artemis II crew's flight around the moon begins Monday at the Kennedy Space Center in Florida.
When asked if a New York Times report that the tanker would be allowed to reach Cuba was true, Mr. Trump said: "If a country wants to send some oil into Cuba right now, I have no problem whether it's Russia or not."
After being down by as many as 19 on Sunday, Braylon Mullins retrieved a loose ball near midcourt in the waning seconds against Duke and hit a three-pointer from 35 feet away to take the lead.
The unprecedented move amounted to an indefinite suspension of all asylum requests filed outside of immigration court, regardless of the applicant's nationality.
The countdown to launch of the Artemis II crew's flight around the moon begins Monday at the Kennedy Space Center in Florida.
"As long as the Americans seek Iran's surrender, our response is clear: Far be it from us to accept humiliation," Mohammad Bagher Ghalibaf, Iran's parliament speaker, said Sunday.
Bank of America has reached a $72.5 million settlement in a lawsuit that alleges the financial giant helped facilitate the sex trafficking operation of convicted sex offender Jeffrey Epstein.
More than 7 million student loan borrowers who've been enrolled in a Biden-era repayment plan will receive notices with instructions to seek a new plan to repay their debt.
The Department of Homeland Security said TSA agents should begin receiving pay as early as Monday, March 30.
About 1 in 4 Americans are using AI chatbots to prepare their tax returns, but experts warn the tools can produce outdated or inaccurate guidance.
As the war with Iran continues, CBS News is tracking gas and oil prices. Find out how much more it costs to fill up your tank or heat your house.
When asked if a New York Times report that the tanker would be allowed to reach Cuba was true, Mr. Trump said: "If a country wants to send some oil into Cuba right now, I have no problem whether it's Russia or not."
The unprecedented move amounted to an indefinite suspension of all asylum requests filed outside of immigration court, regardless of the applicant's nationality.
Jerome Adams, who served as surgeon general in President Trump's first term, said that "similar to cigarettes," the government needs to point out that social media platforms "are incredibly addictive."
Congress has yet to approve funding for the Department of Homeland Security, which has been shut down for over 40 days.
On this "Face the Nation with Margaret Brennan" broadcast, Border Czar Tom Homan and former U.S. Surgeon General Jerome Adams join Margaret Brennan.
David Lyon is one of the rising number of young adults to be diagnosed with colorectal cancer.
Here's what to know about peptides, what they can and can't do, and what's driving viral claims about possible health benefits online.
Dr. Jay Bhattacharya, head of the National Institutes of Health and interim leader of the Centers for Disease Control and Prevention, told staff a permanent CDC director could be nominated soon. "I know that it has been such a difficult year," he said.
Federal health officials posted a warning about misleading statements by biotech billionaire Dr. Patrick Soon-Shiong about his company's bladder cancer drug Anktiva.
Doctors fear that skepticism, fueled by anti-science sentiment and mistrust, is extending beyond vaccines to other proven, routine care.
When asked if a New York Times report that the tanker would be allowed to reach Cuba was true, Mr. Trump said: "If a country wants to send some oil into Cuba right now, I have no problem whether it's Russia or not."
"As long as the Americans seek Iran's surrender, our response is clear: Far be it from us to accept humiliation," Mohammad Bagher Ghalibaf, Iran's parliament speaker, said Sunday.
The following is the transcript of the interview with Tom Homan, Trump administration border czar, that aired on "Face the Nation with Margaret Brennan" on March 29, 2026.
The following is the transcript of the interview with Jerome Adams, surgeon general in the first Trump administration, that aired on "Face the Nation with Margaret Brennan" on March 29, 2026.
The following is the transcript of the interview with Rep. Jim Himes, Democrat of Connecticut, that aired on "Face the Nation with Margaret Brennan" on March 29, 2026.
Michael Jordan reflects on his life after basketball, his move into NASCAR, and the pressure that still comes with his competitive drive and fame.
Olivia Munn tells Tracy Smith about how she turned a symptomless Stage 1 breast cancer diagnosis into a mission to help other women.
Olivia Munn is busier than ever, starring in the new series "Your Friends and Neighbors," raising two kids and juggling a packed career. But as Tracy Smith reports in our Sunday Profile, an unexpected diagnosis reshaped her life in ways she never imagined.
Hosted by Jane Pauley. Featured: The story of Elizabeth Tsurkov's 903-day captivity in Iraq; Olivia Munn's breast cancer journey; Michael Jordan's drive to change NASCAR; the reinvention of "Cats" on Broadway; and New York's botanical superhero.
Tony Award-winner Brandon Uranowitz sits down with "CBS Saturday Morning" to discuss his journey to landing his latest role in "Ragtime" at Lincoln Center.
Many have dreamed of a future with flying cars, eliminating traffic on the morning commute. One company is trying to make that dream a reality. Itay Hod reports.
A judge has temporarily blocked the Pentagon's attempt to designate Anthropic as a supply chain risk. CBS News legal contributor Jessica Levinson joins with analysis.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
A mother and daughter in Kentucky have turned down a $26 million offer for their land. The offer came from an unnamed tech company wanting to build a data center. CBS News' Jared Ochacher spoke with the family.
As AI use rises, many see it decreasing the number of jobs available.
Arctic sea ice levels are crucial to Earth's climate because, without the ice reflecting sunlight, more heat energy goes into the oceans.
Marine biologists found detectable levels of caffeine, cocaine and the over-the-counter painkillers in the blood of 28 sharks.
Here's what to know about peptides, what they can and can't do, and what's driving viral claims about possible health benefits online.
The staff at a Florida sea turtle hospital is monitoring some animals they've rehabilitated from space -- especially amputees, such as one they named Amelie, who's back at sea.
The seed reveals that people in France have been cultivating the popular variety of grape since at least the 1400s, scientists say.
A couple is attacked as they slept. They later team up with law enforcement and get their assailant to confess to more crimes. "48 Hours" correspondent Tracy Smith reports.
After their kidnapping case drew national attention because they were accused of making it up, Denise Huskins Quinn and Aaron Quinn worked with law enforcement to help uncover additional crimes committed by their attacker – helping to bring justice to other victims and reclaiming their own story.
The incident occurred in the middle of the night, while the office was closed. No employees were injured, according to the bank.
Tiger Woods was released from the Martin County jail in Florida following his DUI arrest after a rollover crash on Friday.
The Colombian navy said it also seized thousands of gallons of smuggled fuel, preventing "the strengthening of illicit economies."
The Artemis II crew is in quarantine ahead of a launch scheduled for Wednesday. If all goes well, the crew will fly around the far side of the moon, going farther from Earth than any human in history. Mark Strassmann reports.
The countdown to launch of the Artemis II crew's flight around the moon begins Monday at the Kennedy Space Center in Florida.
The 322-foot rocket set to launch Artemis II stood ready on the pad at the Kennedy Space Center on Saturday. It will be the first crewed moonshot in over a half-century. Mark Strassmann is there.
A global team of Air Force rescuers is on standby, ready to come to the aid of the Artemis II crew after their space launch.
While final preparations are underway for the Artemis II launch, "CBS Saturday Morning" takes a peek behind-the-scenes at the plans being made for if the crew needs to be rescued.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
First, investigating the D.C. midair plane crash. Then, a look at the drone arms race transforming modern warfare. And, inside Son Doong, the world's largest cave passage.
Iran targeting Kuwait and Saudi Arabia; Conflicting messages on Iran war.
Many have dreamed of a future with flying cars, eliminating traffic on the morning commute. One company is trying to make that dream a reality. Itay Hod reports.
From Ukraine to the Middle East, drone technology has drastically changed how wars are fought. Haley Ott has more.
While NASA is prepared for Wednesday's launch, the weather could have other plans. Andrew Kozak has the forecast.