Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
Watch CBS News
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
Chief executives of America's largest airlines warned of "catastrophic disruption" to travel and shipping operations should the technology not be limited around U.S. airports.
Vance says the U.S. has accomplished its "core mission" in Iran, as Steve Witkoff and Jared Kushner meet mediators in Qatar, but not Iranians.
President Trump is traveling Wednesday to North Dakota in what marks his first trip aboard the new Air Force One, which was gifted to the U.S. by the Qatari government last year.
Extremely dangerous heat, coupled with humidity, could result in heat index readings of 100 to 115 degrees from the Midwest to the East Coast, forecasters said.
President Trump earned more than a billion dollars from crypto-related ventures alone last year, according to a financial disclosure, including from his meme coin business and his family's cryptocurrency venture.
From screwworm to flesh-eating bacteria, mounting public health risks are emerging in the wake of deep cuts to federal health agencies and programs.
Acting U.S. Attorney General Todd Blanche said "the Constitution is not a suggestion" and that "the Second Amendment is a sacred right belonging to all Americans."
Loan revamp affects how much students and families can borrow to pay for college, as well as their repayment options.
Ahead of the Fourth of July weekend, experts are warning about the dangers of rip currents and the importance of water safety.
Victor Willis, lead singer of the disco group Village People, whose hit "Y.M.C.A." became a fixture at rallies for President Trump, has died at the age of 74, the band says.
Acting U.S. Attorney General Todd Blanche said "the Constitution is not a suggestion" and that "the Second Amendment is a sacred right belonging to all Americans."
After January 2028, new games will be available exclusively in digital format from the PlayStation Store and at retailers, Sony said.
President Trump is traveling Wednesday to North Dakota in what marks his first trip aboard the new Air Force One, which was gifted to the U.S. by the Qatari government last year.
A woman suffered injuries but survived falling 1,500 feet down California's Mount Shasta, which she had attempted to climb, officials said.
Victor Willis, lead singer of the disco group Village People, whose hit "Y.M.C.A." became a fixture at rallies for President Trump, has died at the age of 74, his wife and the band said.
After January 2028, new games will be available exclusively in digital format from the PlayStation Store and at retailers, Sony said.
Artificial intelligence giant Anthropic says the federal government lifted a set of restrictions on its powerful Claude Fable 5 and Mythos 5 models, resolving a weekslong dispute.
President Trump earned more than a billion dollars from crypto-related ventures alone last year, according to a financial disclosure, including from his meme coin business and his family's cryptocurrency firm.
Sen. Mark Warner wants to create a federal registry of trusted AI agents and ensure autonomous bots operate like fiduciaries.
Three U.S. egg producers will be required to provide 53 million eggs to food banks and to pay a $3.3 million financial penalty.
Acting U.S. Attorney General Todd Blanche said "the Constitution is not a suggestion" and that "the Second Amendment is a sacred right belonging to all Americans."
Avi Loeb, a Harvard astronomer who has made headlines with his theories about alien encounters, will lead a White House scientific advisory council on UFOs.
President Trump is traveling Wednesday to North Dakota in what marks his first trip aboard the new Air Force One, which was gifted to the U.S. by the Qatari government last year.
From screwworm to flesh-eating bacteria, mounting public health risks are emerging in the wake of deep cuts to federal health agencies and programs.
Challenger Melat Kiros, a democratic socialist, is the projected winner of the Democratic primary in Colorado's First Congressional District.
Actor Danny Glover spoke about his Alzheimer's diagnosis in an interview with NBC's "Today" show, revealing that he has been living with the disease for several years.
Starting Wednesday, Medicare will help pay for some GLP-1 medications for weight loss. CBS News medical correspondent Dr. Celine Gounder explains what this means for patients.
From screwworm to flesh-eating bacteria, mounting public health risks are emerging in the wake of deep cuts to federal health agencies and programs.
Looksmaxxing is a viral and controversial trend that encourages young men to maximize their appearance. Adam Yamaguchi shows why it's resonating with some people.
Starting July 1, the government will cap what graduate students may borrow in federal loans, forcing many toward private lenders with higher interest rates.
Dramatic video showed the moment a rescue team pulled a small dog from the rubble nearly a week after twin earthquakes devastated Venezuela.
Some experts say the Strait of Hormuz will not return to its pre-war state, so what could the future of this vital shipping lane look like?
Vance says the U.S. has accomplished its "core mission" in Iran, as Steve Witkoff and Jared Kushner meet mediators in Qatar, but not Iranians.
The roof of a private tutoring center in Lahore, Pakistan, collapsed, killing more than a dozen pupils and leaving at least eight more injured, authorities say.
Hernan Gil Flores is believed to still be in the security booth of the building's underground parking garage. His wife says rescuers have been able to make contact with him and get him water.
Sophia Bush and Jerry O'Connell talk to "CBS Mornings" about starring in the coming-of-age comedy "Summer's Last Resort." Bush discusses what drew her to the project and says there was "never a dull day on set," while O'Connell reveals what his daughters thought about the film.
Actor Danny Glover spoke about his Alzheimer's diagnosis in an interview with NBC's "Today" show, revealing that he has been living with the disease for several years.
New York City Mayor Zohran Mamdani teased Taylor Swift's rumored wedding at Madison Square Garden, sending Swifties into a frenzy. In addition, two law enforcement sources say the celebrity couple plans to have a rehearsal dinner Thursday evening and a wedding celebration on Friday. CBS News' Jo Ling Kent has the latest.
Victor Willis, lead singer of the disco group Village People, whose hit "Y.M.C.A." became a fixture at rallies for President Trump, has died at the age of 74, his wife and the band said.
While there's still no official word from Taylor Swift or Travis Kelce on their wedding, some law enforcement sources are talking details. Jo Ling Kent has more from Madison Square Garden.
Tech giant Anthropic says that the federal government has now removed restrictions from its robust Claude Fable 5 and Mythos 5 models. Axios reporter Madison Mills has more on artificial intelligence regulation.
After January 2028, new games will be available exclusively in digital format from the PlayStation Store and at retailers, Sony said.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Sen. Mark Warner wants to create a federal registry of trusted AI agents and ensure autonomous bots operate like fiduciaries.
AI tends to "play it safe within a user's preferences," nudging people toward more conventional choices, according to computational social scientist Sandra Matz.
NASA is in a race against time as the Swift Observatory telescope in orbit sinks closer to Earth. CBS News consultant William Harwood explains the $30 million salvage operation.
Dinosaur fossils are rare to find in Antarctica because of the unforgiving ice caps. But millions of years ago, the region was populated by lush forests.
The $30 million salvage operation gets underway as soon as this week with the planned launch of a robotic lifesaver.
The featherweight pair — orbiting a star 1,110 light-years away — are the biggest exoplanets found to have less density than cotton candy.
Human and animal remains unearthed in Egypt's Nile Delta reveal changing funerary practices over some 600 years, and the evolution of a key site itself.
During the incident, a reporter and photographer were approached by three men, one with a dog, before their news truck and gear were destroyed.
Two men and nine companies are accused of being tied to a cartel-linked fuel theft ring intended to evade taxes while generating tens of millions of dollars annually.
The man accused of killing two Israeli embassy staffers in Washington, D.C., is back in court today. CBS News crime and public safety unit's senior coordinating producer Anna Schecter has more on the case.
Sigfrido Ranucci had just returned home at the time of the explosion, and his daughter had walked by a half-hour before, his employer said.
Four men are accused of stealing more than half a million dollars from ATMs in Connecticut, in a "jackpotting scheme," authorities said.
The orbital surgery on the International Space Station returned the Canadian-built robot arm to full health after its "wrist" joint failed last month.
The $30 million salvage operation gets underway as soon as this week with the planned launch of a robotic lifesaver.
The featherweight pair — orbiting a star 1,110 light-years away — are the biggest exoplanets found to have less density than cotton candy.
Euclid is on a mission to chart one-third of the sky in the hopes of shedding light on the enduring mysteries of dark matter and dark energy.
Exactly where the comet 3I/ATLAS came from within the Milky Way remains a mystery.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
High winds and heat are fueling Utah's out-of-control wildfires; Iranian drones target Bahrain after U.S. strikes Iran.
More than two dozen states are under heat alerts, impacting around 200 million people across the central and eastern U.S. Dozens of cities are expected to endure record highs through the Fourth of July. Tom Hanson reports.
Sophia Bush and Jerry O'Connell talk to "CBS Mornings" about starring in the coming-of-age comedy "Summer's Last Resort." Bush discusses what drew her to the project and says there was "never a dull day on set," while O'Connell reveals what his daughters thought about the film.
The Supreme Court's most recent term ended with some landmark decisions on birthright citizenship and transgender athletes' ability to compete. CBS News' Jan Crawford breaks down the major cases.
Tech giant Anthropic says that the federal government has now removed restrictions from its robust Claude Fable 5 and Mythos 5 models. Axios reporter Madison Mills has more on artificial intelligence regulation.