Ticketmaster talks about fighting bots
Ticketmaster's Kaitlyn Henrich talks about the Taylor Swift ticket pre-sale issues, the role of artists in setting ticket prices and how new legislation could protect fans.
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Ticketmaster's Kaitlyn Henrich talks about the Taylor Swift ticket pre-sale issues, the role of artists in setting ticket prices and how new legislation could protect fans.
Fans had dubbed the pending double release "Exorswift" on social media.
Consumer advocates are up in arms, and the concern is hardly limited to Swifties' experiences.
Sales for the France leg of Swift's Eras were paused by Ticketmaster for unknown reasons, frustrating fans.
With tickets to U.S. shows soaring to absurd heights, some superfans are flying to Europe to catch their favorite acts.
Customers claim vendor misled them into believing they'd scored tickets to see star-studded music event at Windsor Castle.
Community reacts to Nashville school shooting; Taylor Swift fans sue TicketMaster over "Eras tour" chaos.
As fans hope to see Beyoncé live on her new tour, some are turning to shows overseas to avoid expensive ticket fees in the U.S. Rolling Stone staff writer Brittany Spanos spoke with CBS News about what is causing these high ticket fees and what options fans have.
Fans of the British band complain that the event company's charges exceed the face value of concert tickets.
Severe weather threat moves east; Senate probes Ticketmaster's Taylor Swift ticket meltdown.
Even before the recent Taylor Swift ticket snafu, Ticketmaster and its parent company, the concert promoter Live Nation Entertainment, have been criticized for controlling 70% of the big concert ticket market, leaving fans and artists nowhere else to go. Live Nation is now being investigated by the Justice Department, and last month was called to testify before a Senate anti-trust subcommittee. Correspondent Rita Braver talks with Sen. Amy Klobuchar; with an attorney who has filed a lawsuit against Ticketmaster; and with disappointed Swifties – fans of the pop star who can't "shake it off."
Disappointed Swifties have filed a lawsuit against the ticket seller and its parent company, Live Nation Entertainment, who control 70% of the market, while Congress and the Justice Dept. are looking into their business.
On Tuesday, senators grilled the leader of Live Nation, which owns Ticketmaster, over the concert promoter's highly publicized meltdown during ticket sales for Taylor Swift's “Eras” tour. Scott MacFarlane reports.
Ticketmaster is taking questions Tuesday from lawmakers on the Senate Judiciary Committee, who are looking into the lack of competition in the ticketing industry following the fiasco involving the presale for Taylor Swift's upcoming "Eras" tour. CBS News congressional correspondent Nikole Killion reports.
Senators questioned the head of Ticketmaster's parent company on the disastrous pre-sale event for Taylor Swift's upcoming tour. CBS News congressional correspondent Scott MacFarlane joins John Dickerson on "Prime Time" to discuss the hearing, plus President Biden's meeting with Democratic leaders at the White House.
Federal regulators are looking into the ticket seller after thousands of Swift fans were unable to buy concert tickets.
"Ticketmaster should look in the mirror and say, 'I'm the problem, it's me,'" one senator quipped.
Ticketmaster is in the hot seat on Capitol Hill. The Senate Judiciary Committee is holding a hearing Tuesday looking into the lack of competition in the ticketing industry after the platform in November saw massive problems during a presale for Taylor Swift concert tickets. Bob Lefsetz, a music industry analyst and author of the Lefsetz Letter, joined CBS News to discuss.
The chorus against Ticketmaster's contentious concert pricing practices is growing.
On Friday night, Ticketmaster issued an apology via Twitter to Swift's fans.
"I'm not going to make excuses for anyone," she said.
Fans were disappointed on Tuesday when the presale for the tour was marred by technical difficulties.
Some Taylor Swift fans took to social media to share their frustration after waiting for hours in a presale queue on Ticketmaster’s site to buy tickets for her upcoming Eras Tour. Congressman David Cicilline also pointed out the "excessive wait times and fees" and renewed his call for the Justice Department to investigate Ticketmaster's parent company, Live Nation.
Swifties impatiently waiting to get their hands on tickets to Taylor Swift's upcoming Eras tour may have to wait a little longer.
President Trump told reporters Tuesday evening that an announcement on the Strait of Hormuz could happen today or tomorrow, following talks between Iran and Oman.
The massive food warehouse fire in Los Angeles in June followed a long run of fires at properties tied to one of the world's largest cold storage companies, a CBS News investigation has found.
Cyberattacks on U.S. water systems that officials suspect may be linked to Iran-backed hackers have been reported in at least a dozen states, sources familiar with the matter told CBS News.
At least 345 people — the majority in Colorado and Minnesota — have been sickened by a salmonella outbreak, according to the U.S. Centers for Disease Control and Prevention.
When the helicopter that transports President Trump crosses the Potomac, Reagan Washington National Airport is required to impose a ground stop on air traffic.
The Senate confirmed Dr. Erica Schwartz in a 51 to 44 vote.
Former state health official Abdul El-Sayed faced Rep. Haley Stevens in the Democratic Senate primary in Michigan in a closely watched contest that represented the latest test of the party's divisions.
Cyclospora cases have been reported in at least 47 states total this year, and investigators have continued to probe how many could be linked to a common contaminated source.
The White House has declassified information claiming the FBI probed whether President Trump acted as a Russian asset when he fired James Comey, a theory an administration official said wasn't backed up by evidence.
SeaWorld San Antonio welcomed seven more beluga whales on Tuesday, the latest development in the international effort to relocate dozens of the mammals from shuttered Canadian theme park Marineland.
Cyclospora cases have been reported in at least 47 states total this year, and investigators have continued to probe how many could be linked to a common contaminated source.
At least 345 people — the majority in Colorado and Minnesota — have been sickened by a salmonella outbreak, according to the U.S. Centers for Disease Control and Prevention.
The massive food warehouse fire in Los Angeles in June followed a long run of fires at properties tied to one of the world's largest cold storage companies, a CBS News investigation has found.
AI models are engaging in unauthorized actions — in the most recent case, creating fake identities and attempting to persuade real people to approve malicious code.
"It really opens up your mind," said one 23-year-old who ditched smartphones to wean herself off social media.
Investors are focused on whether SpaceX will be able to deliver on its ambitious artificial intelligence agenda.
Disney and TikTok are teaming up to let users create short-form videos that draw on the entertainment giant's large stable of movies and TV shows.
Elon Musk's rocket, satellite and AI provider reported quarterly revenue of $7.8 billion, topping Wall Street forecasts.
The restaurant chain said it pulled the peppers and replaced them with product from another grower amid a food-poisoning probe.
Thomas Smith won Michigan's 8th District GOP primary on Tuesday — even though he had suspended his campaign in mid-July. Even more surprisingly: He defeated a Trump-endorsed candidate.
When the helicopter that transports President Trump crosses the Potomac, Reagan Washington National Airport is required to impose a ground stop on air traffic.
The Senate confirmed Dr. Erica Schwartz in a 51 to 44 vote.
Juan Carlos González is the stepson of "El Mencho," who was killed by the Mexican military.
A CBS News investigation found troops had flagged military leaders about the lack of defenses and insufficient medical supplies ahead of the attack in Kuwait at the beginning of the war with Iran.
A video showing 3-year-old twins Millie and Maverick reuniting after one of them had to undergo cancer treatment hours away from their home has gone viral. Matt Gutman reports.
Cyclospora cases have been reported in at least 47 states total this year, and investigators have continued to probe how many could be linked to a common contaminated source.
At least 345 people — the majority in Colorado and Minnesota — have been sickened by a salmonella outbreak, according to the U.S. Centers for Disease Control and Prevention.
One health advocate called nicotine pouches a "profound risk" for young people.
The Senate confirmed Dr. Erica Schwartz in a 51 to 44 vote.
SeaWorld San Antonio welcomed seven more beluga whales on Tuesday, the latest development in the international effort to relocate dozens of the mammals from shuttered Canadian theme park Marineland.
Juan Carlos González is the stepson of "El Mencho," who was killed by the Mexican military.
Colombia has around 200 so-called "cocaine hippos" living in the wild, all of which descended from a colony brought to South America by slain cocaine kingpin Pablo Escobar.
Three of four units of Hungary's Paks nuclear power plant were not in operation and the fourth was operating at about 50%, as of Wednesday morning.
Vladimir Tkachuk has been pictured showcasing his drones to President Vladimir Putin.
Actor Aaron Pierre is starring as John Stewart in the new series "Lanterns." He tells "CBS Mornings" why this character is special to him, what it's like to join the DC Universe and how he managed undergoing surgery during the audition process.
A kind stranger named Ernie helped rock band The Autumn Kings make it to their tour stop after their car broke down in Wisconsin. Matt Gutman reports.
One day after announcing she'll step back from the spotlight after her tour ends, Ariana Grande spoke directly to fans at Monday night's show in Chicago. The singer said the decision was her own and "was made from a thoughtful and empowered place."
Tony Award-winning producer Jordan Roth talks about starring in the "The Shards" and describes what it was like to go from behind the scenes on Broadway to making his major on-screen acting debut.
"Spider-Man: Brand New Day" leapt straight to the top of the box office this weekend. Its $360 million opening weekend debut is the biggest in U.S. history. Marlow Stern, chief correspondent at Variety, joins CBS News to discuss all the latest movie news.
AI models are engaging in unauthorized actions — in the most recent case, creating fake identities and attempting to persuade real people to approve malicious code.
Cyberattacks on U.S. water systems that officials suspect may be linked to Iran-backed hackers have been reported in at least a dozen states, sources familiar with the matter told CBS News.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Two of the most powerful artificial intelligence agents created fake human profiles to try to trick people in attempted cyberattacks. Mashable tech editor Tim Werth joins CBS News to discuss.
"It really opens up your mind," said one 23-year-old who ditched smartphones to wean herself off social media.
Hollywood actor Leonardo DiCaprio and Amazon founder Jeff Bezos have announced a $200 million fund set to protect species on the brink of extinction. Carter Evans has the story.
Guatemalan officials on Monday began evacuating two villages near the Fuego volcano due to the ongoing eruption.
The footage is believed to be only the fourth complete humpback whale birth ever recorded on film anywhere in the world and the first-ever captured by drone.
A photographer operating a drone off the coast of Australia captured a humpback whale giving birth. It's believed to be the first time such a birth has been recorded by a drone.
Science shows us that, even though plants don't have brains, they seem to have a nervous system that responds to touch in remarkable ways. Robert Krulwich and puppeteer Barnaby Dixon explore the science of thigmomorphogenesis (the phenomenon of plants reacting to outside stimulae), a discussion that plants the seeds for a song.
Matt Gutman investigates Lineage Logistics, the company involved in the Los Angeles warehouse fire that left tens of millions of pounds of meat to rot, forcing a whole community to face foul odors and other health hazards.
A man arrested outside President Trump's golf club in Rancho Palos Verdes, California, was already under investigation for robbery. Nikole Killion has the details.
New Mexico is suing the Trump administration for access to files related to Jeffrey Epstein as it investigates the convicted sex offender's Zorro Ranch property. New Mexico Attorney General Raúl Torrez joins "The Takeout" to discuss.
Several states are experiencing cyberattacks on their water systems after Minnesota reported at attack last week. CBS News homeland security correspondent Nicole Sganga has the latest.
The murder trial of Lindsay Clancy wrapped its seventh day on Wednesday. Clancy has admitted to killing her three children, but her defense says she was experiencing an extreme mental health crisis at the time of their deaths. CBS News' Shanelle Kaul has more.
The impact wasn't visible to the naked eye, but photos are expected to come from a lunar satellite at a later time.
The Soyuz MS-28 landing in Kazakhstan brought a 241-day stay in space to a successful conclusion.
An upgraded version of the world's most powerful rocket is key to landing NASA astronauts on the moon in the agency's Artemis program.
When scientists examined the preserved fragments of a meteorite that crashed in 2024, they found brine-like fluids and key molecules.
The new crew will replace three other Soyuz fliers wrapping up a 240-day stay aboard the International Space Station.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Sylvie Cachay was found dead in an overflowing bathtub at the exclusive Soho House in New York City on Dec. 9, 2010. A water leak at the hotel gave away a timeline that may have revealed her killer.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
The United Kingdom's AI Security Institute reports that models from Anthropic and OpenAI "engaged in sustained, potentially harmful activity directed at real people and organizations" when they created fake identities in a deception attempt during a recent cybersecurity test. CBS News' Jo Ling Kent reports.
SeaWorld San Antonio welcomed seven more beluga whales on Tuesday, the latest development in the international effort to relocate dozens of the mammals from shuttered Canadian theme park Marineland. Jared Ochacher reports.
A video showing 3-year-old twins Millie and Maverick reuniting after one of them had to undergo cancer treatment hours away from their home has gone viral. Matt Gutman reports.
Matt Gutman investigates Lineage Logistics, the company involved in the Los Angeles warehouse fire that left tens of millions of pounds of meat to rot, forcing a whole community to face foul odors and other health hazards.
Independent Sen. Bernie Sanders of Vermont on Wednesday lauded Abdul El-Sayed for his victory in the Michigan Democratic Senate primary, calling it "literally unprecedented in modern American history." Associated Press politics reporter Matt Brown and NOTUS Senate reporter Igor Bobic join "The Takeout" to discuss.