Ticketmaster talks about fighting bots
Ticketmaster's Kaitlyn Henrich talks about the Taylor Swift ticket pre-sale issues, the role of artists in setting ticket prices and how new legislation could protect fans.
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Ticketmaster's Kaitlyn Henrich talks about the Taylor Swift ticket pre-sale issues, the role of artists in setting ticket prices and how new legislation could protect fans.
Fans had dubbed the pending double release "Exorswift" on social media.
Consumer advocates are up in arms, and the concern is hardly limited to Swifties' experiences.
Sales for the France leg of Swift's Eras were paused by Ticketmaster for unknown reasons, frustrating fans.
With tickets to U.S. shows soaring to absurd heights, some superfans are flying to Europe to catch their favorite acts.
Customers claim vendor misled them into believing they'd scored tickets to see star-studded music event at Windsor Castle.
Community reacts to Nashville school shooting; Taylor Swift fans sue TicketMaster over "Eras tour" chaos.
As fans hope to see Beyoncé live on her new tour, some are turning to shows overseas to avoid expensive ticket fees in the U.S. Rolling Stone staff writer Brittany Spanos spoke with CBS News about what is causing these high ticket fees and what options fans have.
Fans of the British band complain that the event company's charges exceed the face value of concert tickets.
Severe weather threat moves east; Senate probes Ticketmaster's Taylor Swift ticket meltdown.
Even before the recent Taylor Swift ticket snafu, Ticketmaster and its parent company, the concert promoter Live Nation Entertainment, have been criticized for controlling 70% of the big concert ticket market, leaving fans and artists nowhere else to go. Live Nation is now being investigated by the Justice Department, and last month was called to testify before a Senate anti-trust subcommittee. Correspondent Rita Braver talks with Sen. Amy Klobuchar; with an attorney who has filed a lawsuit against Ticketmaster; and with disappointed Swifties – fans of the pop star who can't "shake it off."
Disappointed Swifties have filed a lawsuit against the ticket seller and its parent company, Live Nation Entertainment, who control 70% of the market, while Congress and the Justice Dept. are looking into their business.
On Tuesday, senators grilled the leader of Live Nation, which owns Ticketmaster, over the concert promoter's highly publicized meltdown during ticket sales for Taylor Swift's “Eras” tour. Scott MacFarlane reports.
Ticketmaster is taking questions Tuesday from lawmakers on the Senate Judiciary Committee, who are looking into the lack of competition in the ticketing industry following the fiasco involving the presale for Taylor Swift's upcoming "Eras" tour. CBS News congressional correspondent Nikole Killion reports.
Senators questioned the head of Ticketmaster's parent company on the disastrous pre-sale event for Taylor Swift's upcoming tour. CBS News congressional correspondent Scott MacFarlane joins John Dickerson on "Prime Time" to discuss the hearing, plus President Biden's meeting with Democratic leaders at the White House.
Federal regulators are looking into the ticket seller after thousands of Swift fans were unable to buy concert tickets.
"Ticketmaster should look in the mirror and say, 'I'm the problem, it's me,'" one senator quipped.
Ticketmaster is in the hot seat on Capitol Hill. The Senate Judiciary Committee is holding a hearing Tuesday looking into the lack of competition in the ticketing industry after the platform in November saw massive problems during a presale for Taylor Swift concert tickets. Bob Lefsetz, a music industry analyst and author of the Lefsetz Letter, joined CBS News to discuss.
The chorus against Ticketmaster's contentious concert pricing practices is growing.
On Friday night, Ticketmaster issued an apology via Twitter to Swift's fans.
"I'm not going to make excuses for anyone," she said.
Fans were disappointed on Tuesday when the presale for the tour was marred by technical difficulties.
Some Taylor Swift fans took to social media to share their frustration after waiting for hours in a presale queue on Ticketmaster’s site to buy tickets for her upcoming Eras Tour. Congressman David Cicilline also pointed out the "excessive wait times and fees" and renewed his call for the Justice Department to investigate Ticketmaster's parent company, Live Nation.
Swifties impatiently waiting to get their hands on tickets to Taylor Swift's upcoming Eras tour may have to wait a little longer.
Hezbollah says Israel must withdraw forces from Lebanon and Iran strikes a ship in the Strait of Hormuz as negotiations toward a peace deal grind on.
The twin earthquakes that hit Venezuela killed almost 600 people, and that toll is likely to keep rising as frantic rescue and recovery operations ramp up.
An investor who employed and was close to Jeffrey Epstein is appearing before members of Congress investigating the deceased sexual abuser.
A trove of emails offers a new look at how the Centers for Disease Control and Prevention navigated some of the most controversial decisions of President Trump's second term.
Bolton is expected to agree to pay a $2.25 million fine for one count of retaining classified national security information.
The U.S. men's team had already clinched its spot in the Round of 32, the knockout round, with its 2-0 win over Australia on Friday.
Authorities are attempting to reduce the pressure on hospitals as the city swelters under extreme heat.
The heaviest demand on America's water supply isn't data centers or AI. It's from everyday uses such as growing food, watering lawns and flushing toilets.
The king and Queen Camilla have decided instead to continue living at nearby Clarence House, a smaller, stately home.
Bolton is expected to agree to pay a $2.25 million fine for one count of retaining classified national security information.
The city of Austin agreed to a multimillion-dollar settlement to be split among four men — including to the widow and daughter of Maurice Pierce — who were wrongfully accused of murdering four teenage girls in a Texas yogurt shop.
The U.S. men's team had already clinched its spot in the Round of 32, the knockout round, with its 2-0 win over Australia on Friday.
Los Angeles building inspectors have launched an investigation into alleged unpermitted construction at a warehouse that erupted in flames last week — its second fire in two years.
Mangione is facing both state and federal charges for UnitedHealthcare CEO Brian Thompson's murder in December 2024. He has pleaded not guilty in both cases.
The Modigliani painting "Nu assis au collier" (Seated Nude Wearing a Necklace) sold for $63.9 million, the highest price achieved for a work by the artist sold at auction in Europe, Sotheby's said.
Apple is raising the prices of some MacBooks and iPads, while Microsoft is raising Xbox prices as semiconductor costs surge.
Technology companies are betting trillions of dollars that consumers will open their wallets for AI services. But what if Big Tech is wrong?
The Supreme Court ruled that Monsanto cannot be held liable under state laws for failing to warn consumers about the alleged cancer risks of its weedkiller Roundup on its label.
Inflation continued to rise in May, with the Personal Consumption Expenditures price index rising at an annual rate of 4.1%.
Bolton is expected to agree to pay a $2.25 million fine for one count of retaining classified national security information.
An investor who employed and was close to Jeffrey Epstein is appearing before members of Congress investigating the deceased sexual abuser.
A trove of emails offers a new look at how the Centers for Disease Control and Prevention navigated some of the most controversial decisions of President Trump's second term.
A judge on Thursday ordered the Justice Department to either release unredacted versions of several files on the late sex offender Jeffrey Epstein or explain why it can't do so.
A program for veterans, current military and first responders secured almost 5,000 free tickets for World Cup matches.
A trove of emails offers a new look at how the Centers for Disease Control and Prevention navigated some of the most controversial decisions of President Trump's second term.
American tennis legend Chris Evert announced that her ovarian cancer had returned in a social media post Thursday.
Some Senate Democrats want to cap the amount beneficiaries in traditional Medicare have to pay toward care, but the move is expected to draw GOP opposition for potentially adding billions to Medicare costs.
Medicare is testing the use of artificial intelligence to preapprove several healthcare services.
Confirmed Ebola cases in the outbreak in eastern Congo have reached 1,003, including 254 deaths, officials said, and tracing those who've been in contact with patients remains a major challenge.
An 18th-century archaeological dig uncovered a library of intact but charred scrolls. Their contents have been unreadable until recently.
Authorities are attempting to reduce the pressure on hospitals as the city swelters under extreme heat.
Hezbollah says Israel must withdraw forces from Lebanon and Iran strikes a ship in the Strait of Hormuz as negotiations toward a peace deal grind on.
The Modigliani painting "Nu assis au collier" (Seated Nude Wearing a Necklace) sold for $63.9 million, the highest price achieved for a work by the artist sold at auction in Europe, Sotheby's said.
An Iranian national who is wanted by the U.S. for mass hacking attacks that caused $3.4 billion in damage was arrested in Montenegro, police there say.
In the lead-up to America's bicentennial in 1976, CBS aired brief segments featuring well-known figures of the time describing moments from early U.S. history. CBS News chief Washington correspondent Major Garrett introduces clips featuring legendary actors William Holden and Joseph Cotten.
The New York Times is reporting that Taylor Swift and Travis Kelce might tie the knot at Madison Square Garden. She has reportedly booked out the arena for the Fourth of July weekend, the rumored wedding date.
There appear to be new clues about the location of Taylor Swift and Travis Kelce's wedding.
For the United States' 250th birthday, Sunday Morning asked dozens of notable Americans, from Jason Alexander and Ken Burns to Misty Copeland, what they considered to be our country's essential songs. This is the Essential American Songbook: 90 contributors and 250 songs. Here's a sample.
What are the essential American songs? Ahead of the nation's 250th birthday, we asked that question to Sunday Morning's familiar faces, from performers to artists and writers to community leaders.
Apple and Microsoft announced they're hiking prices for some electronic products, including computers and XBOX consoles, citing a shortage of memory chips. CNET editor-at-large Scott Stein weighs in.
The heaviest demand on America's water supply isn't data centers or AI. It's from everyday uses such as growing food, watering lawns and flushing toilets.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Technology companies are betting trillions of dollars that consumers will open their wallets for AI services. But what if Big Tech is wrong?
IBM has raised the curtain on semiconductor technology it says could deliver computer chips with 50 percent better performance while dramatically lowering power consumption.
The featherweight pair — orbiting a star 1,110 light-years away — are the biggest exoplanets found to have less density than cotton candy.
Human and animal remains unearthed in Egypt's Nile Delta reveal changing funerary practices over some 600 years, and the evolution of a key site itself.
Euclid is on a mission to chart one-third of the sky in the hopes of shedding light on the enduring mysteries of dark matter and dark energy.
Exactly where the comet 3I/ATLAS came from within the Milky Way remains a mystery.
Hosted by Lee Cowan. Featured: Birthright citizenship; the Theodore Roosevelt Presidential Library unveiled; Shooter Jennings releases recordings by his father, Waylon Jennings; comedian John Mulaney; childhood obesity; and the secrets of seahorses and seadragons.
Luigi Mangione's attorneys discussed a potential plea agreement before negotiations fell apart, sources said. Mangione pleaded not guilty to state and federal charges after he was arrested for allegedly killing UnitedHealthcare CEO Brian Thompson in December 2024. CBS News' Lilia Luciano has the details.
The city of Austin agreed to a multimillion-dollar settlement to be split among four men — including to the widow and daughter of Maurice Pierce — who were wrongfully accused of murdering four teenage girls in a Texas yogurt shop.
An Iranian national who is wanted by the U.S. for mass hacking attacks that caused $3.4 billion in damage was arrested in Montenegro, police there say.
Terrion Arnold, a 23-year-old defensive player for the Detroit Lions and a former first-round pick and all-American at the University of Alabama, has been arrested on charges of armed robbery and kidnapping. He is denying it all. Tom Hanson reports.
Attorneys for Luigi Mangione are accusing prosecutors of trying to manipulate public opinion against him, and calling a report of a possible plea deal "troubling." CBS News' Anna Schecter has the latest.
The featherweight pair — orbiting a star 1,110 light-years away — are the biggest exoplanets found to have less density than cotton candy.
Euclid is on a mission to chart one-third of the sky in the hopes of shedding light on the enduring mysteries of dark matter and dark energy.
Exactly where the comet 3I/ATLAS came from within the Milky Way remains a mystery.
The "Pink Planet," formally known as GJ504b, was discovered in 2013 and is technically not a planet but rather a "planetary-mass companion."
NASA's Jared Isaacman says the crew was selected solely based on their experience, expertise and availability for flight assignment.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
Tennis champion Serena Williams will go up against 20-year-old Maya Joint of Australia in her first match of the Wimbledon tournament. The Athletic's Matt Futterman joins "CBS Morning News" to discuss.
Apple and Microsoft announced they're hiking prices for some electronic products, including computers and XBOX consoles, citing a shortage of memory chips. CNET editor-at-large Scott Stein weighs in.
Luigi Mangione's attorneys discussed a potential plea agreement before negotiations fell apart, sources said. Mangione pleaded not guilty to state and federal charges after he was arrested for allegedly killing UnitedHealthcare CEO Brian Thompson in December 2024. CBS News' Lilia Luciano has the details.
CBS News traveled to southern Lebanon, visiting the ancient city of Tyre, amid fighting between Israel and Hezbollah. Holly Williams spoke with city residents about the conflict.
Dual earthquakes devastated parts of Venezuela on Wednesday. Now, emergency workers and search and rescue groups are combing through debris and fallen buildings as they look for trapped survivors. CBS News' Cristian Benavides reports.