Ticketmaster talks about fighting bots

Ticketmaster's Kaitlyn Henrich talks about the Taylor Swift ticket pre-sale issues, the role of artists in setting ticket prices and how new legislation could protect fans.

• Feb 8, 2024

"The Exorcist: Believer" will be released earlier to avoid competing with Taylor Swift movie

Fans had dubbed the pending double release "Exorswift" on social media.

• Sep 1, 2023

Taylor Swift ticket buying difficulties sparked outrage, but few reforms

Consumer advocates are up in arms, and the concern is hardly limited to Swifties' experiences.

• Sep 1, 2023

Ticketmaster botches Taylor Swift Eras Tour ticket sales again

Sales for the France leg of Swift's Eras were paused by Ticketmaster for unknown reasons, frustrating fans.

• Jul 11, 2023

Can't afford a Beyoncé show? Some fans save money by heading overseas

With tickets to U.S. shows soaring to absurd heights, some superfans are flying to Europe to catch their favorite acts.

• Jun 9, 2023

Ticketmaster blasted over coronation concert ticket sales

Customers claim vendor misled them into believing they'd scored tickets to see star-studded music event at Windsor Castle.

• Apr 28, 2023

3/28: CBS News Mornings

Community reacts to Nashville school shooting; Taylor Swift fans sue TicketMaster over "Eras tour" chaos.

• Mar 28, 2023

Some Beyoncé fans opt for overseas shows

As fans hope to see Beyoncé live on her new tour, some are turning to shows overseas to avoid expensive ticket fees in the U.S. Rolling Stone staff writer Brittany Spanos spoke with CBS News about what is causing these high ticket fees and what options fans have.

• Mar 24, 2023

The Cure's Robert Smith "sickened" by Ticketmaster fees

Fans of the British band complain that the event company's charges exceed the face value of concert tickets.

• Mar 16, 2023

1/25: CBS News Mornings

Severe weather threat moves east; Senate probes Ticketmaster's Taylor Swift ticket meltdown.

• Jan 25, 2023

Swifties vs. Ticketmaster

Even before the recent Taylor Swift ticket snafu, Ticketmaster and its parent company, the concert promoter Live Nation Entertainment, have been criticized for controlling 70% of the big concert ticket market, leaving fans and artists nowhere else to go. Live Nation is now being investigated by the Justice Department, and last month was called to testify before a Senate anti-trust subcommittee. Correspondent Rita Braver talks with Sen. Amy Klobuchar; with an attorney who has filed a lawsuit against Ticketmaster; and with disappointed Swifties – fans of the pop star who can't "shake it off."

• Feb 5, 2023

Taylor Swift fans, and Congress, take on Ticketmaster

Disappointed Swifties have filed a lawsuit against the ticket seller and its parent company, Live Nation Entertainment, who control 70% of the market, while Congress and the Justice Dept. are looking into their business.

• Feb 5, 2023

Senators grill Ticketmaster over Taylor Swift fiasco

On Tuesday, senators grilled the leader of Live Nation, which owns Ticketmaster, over the concert promoter's highly publicized meltdown during ticket sales for Taylor Swift's “Eras” tour. Scott MacFarlane reports.

• Jan 24, 2023

Ticketmaster grilled over Taylor Swift fiasco

Ticketmaster is taking questions Tuesday from lawmakers on the Senate Judiciary Committee, who are looking into the lack of competition in the ticketing industry following the fiasco involving the presale for Taylor Swift's upcoming "Eras" tour. CBS News congressional correspondent Nikole Killion reports.

• Jan 24, 2023

Senators grill Ticketmaster over sales fiasco

Senators questioned the head of Ticketmaster's parent company on the disastrous pre-sale event for Taylor Swift's upcoming tour. CBS News congressional correspondent Scott MacFarlane joins John Dickerson on "Prime Time" to discuss the hearing, plus President Biden's meeting with Democratic leaders at the White House.

• Jan 24, 2023

Senators grill Live Nation over Taylor Swift fiasco

Federal regulators are looking into the ticket seller after thousands of Swift fans were unable to buy concert tickets.

• Jan 24, 2023

All the Taylor Swift references from the Senate's Ticketmaster hearing

"Ticketmaster should look in the mirror and say, 'I'm the problem, it's me​,'" one senator quipped.

• Jan 24, 2023

Ticketmaster faces questions from senators

Ticketmaster is in the hot seat on Capitol Hill. The Senate Judiciary Committee is holding a hearing Tuesday looking into the lack of competition in the ticketing industry after the platform in November saw massive problems during a presale for Taylor Swift concert tickets. Bob Lefsetz, a music industry analyst and author of the Lefsetz Letter, joined CBS News to discuss.

• Jan 24, 2023

Country music star Zach Bryan drops "All My Homies Hate Ticketmaster" album

The chorus against Ticketmaster's contentious concert pricing practices is growing.

• Dec 26, 2022

Ticketmaster parent Live Nation being investigated by DOJ

On Friday night, Ticketmaster issued an apology via Twitter to Swift's fans.

• Nov 19, 2022

Taylor Swift addresses Ticketmaster "Eras" tour controversy

"I'm not going to make excuses for anyone," she said.

• Nov 18, 2022

Ticketmaster cancels general public sale of Taylor Swift tour tickets

Fans were disappointed on Tuesday when the presale for the tour was marred by technical difficulties.

• Nov 17, 2022

Taylor Swift fans frustrated with Ticketmaster

Some Taylor Swift fans took to social media to share their frustration after waiting for hours in a presale queue on Ticketmaster’s site to buy tickets for her upcoming Eras Tour. Congressman David Cicilline also pointed out the "excessive wait times and fees" and renewed his call for the Justice Department to investigate Ticketmaster's parent company, Live Nation.

• Nov 16, 2022

Ticketmaster delays some Taylor Swift ticket sales over "unprecedented demand"

Swifties impatiently waiting to get their hands on tickets to Taylor Swift's upcoming Eras tour may have to wait a little longer.

• Nov 15, 2022