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Customer service problems at Virgin America started several months ago when it installed a new reservation system in October. But more than two months after CBS 5 ConsumerWatch reported on the issue, the problems still persist.
Samsung Electronics is now admitting that millions of its flat screen TV's may have problems that cause them to just shut down, and a settlement has been reached in connection with the problems of some Samsung televisions manufactured before December 2008.
Six companies have agreed to improve privacy protections for consumers who access the Internet through mobile apps
Frequent sales and huge discounts are strategies that have kept many Kohl's shoppers coming back time and again - but are Kohl's sale prices always as good as they seem?
A San Francisco woman who was facing eviction from her home Wednesday was thrown a life preserver just hours before sheriff's deputies were expected to arrive.
Dozens of clergy members and community activists rallied today outside the headquarters of Wells Fargo Bank in San Francisco in protest of what they say is rampant foreclosure abuse.
A foreclosure auction ended with Billy clubs and bloodshed on the steps of the Alameda County Courthouse Tuesday afternoon, according to protesters.
California homeowners may be surprised to learn that they're about to lose part of their property tax deductions. The Franchise Tax Board will soon start enforcing a little known law that allows homeowners to deduct only the assessed value of their property.
Homeowners who lost their homes to foreclosure in 2009 or 2010 are getting more time to apply for an Independent Foreclosure Review.
A local Bay Area vocational school is being shutdown by state regulators amidst claims of misleading students with false accreditation. The move follows a recent CBS 5 ConsumerWatch investigation.
An estimated 53,000 residents in Contra Costa County are eligible for free health care under the Low Income Health Program, but just over 10,000 people are enrolled.
Nation-wide, local florists expect nearly half of all their Valentine orders to come from online ordering websites and wire services. However, when it comes to ordering flowers online, not all of them are created equal.
The five largest mortgage lenders have reached a $26 billion settlement with 49 states, including California, over foreclosure abuses that took place after the housing bubble burst, federal officials announced Thursday.
Petitions were delivered to Apple stores in San Francisco and other cities around the world Thursday calling on the tech giant to do more to improve working conditions at its factories overseas.
It may come as no surprise that Bay Area home improvement stores are the first to roll out one of the first mobile payment systems in the US. San Jose based PayPal is teaming up with Home Depot to allow customers to pay for purchases using their cell phones.
Two people have died, and a third person was arrested following a shooting inside a Concord home on New Year's Eve.
Police in Antioch said a 10-week-old puppy stolen from a family the day after Christmas has been safely recovered and two people have been arrested in the case.
A staffer at Walt Disney World in Florida is recovering after being struck and injured by a fake boulder that rolled off stage during a live performance, Disney said.
Showers are likely for New Year's Eve celebrations in the Bay Area and Central Coast, as a wet weather pattern is expected to take hold for the first few days of 2026.
Recent December storms have boosted California's water supply, but the snowpack remains below average heading into 2026, according to state officials.
So far this season, the CDC estimates there have been at least 7.5 million flu illnesses, 81,000 hospitalizations, and 3,100 deaths.
Professor Severin Borenstein, the faculty director of UC Berkeley's Energy Institute at Haas, says a split from PG&E is logistically possible but would be a lengthy and complex process that would likely end up in court.
San Francisco police on Monday said a 45-year-old man was arrested on suspicion of felony animal cruelty after being found with a deceased dog.
Judith Kaminsky sells antique cookware at Cookin'. And in her nearly 45 years in business, her store has been a place where people would frequently go when they were looking for very specific items.
The National Weather Service has issued a Coastal Flood Advisory for low lying parts of the Bay Area ahead of expected King Tides at the start of 2026.
Two people have died, and a third person was arrested following a shooting inside a Concord home on New Year's Eve.
Police in Antioch said a 10-week-old puppy stolen from a family the day after Christmas has been safely recovered and two people have been arrested in the case.
Richmond police on Tuesday said a person of interest in a homicide shot himself in the parking lot of the San Pablo Police Department after trying to speak with officers.
The crash happened around 4:15 p.m. in the area of Portola Avenue and Tranquility Circle.
Brentwood police said that during a Christmas Eve DUI stop, a driver reached for a gun after resisting arrest and was fatally shot. He has now been identified as a man from Stockton.
A woman has been arrested on multiple charges after she allegedly attacked a family during a road rage incident in Palo Alto over the weekend, police said.
Authorities on California's Central Coast confirmed that a body recovered from the ocean by deputies was a swimmer who went missing after a possible shark attack last week.
San Francisco 49ers fans are looking forward to the high-stakes game between the Seahawks and the 49ers.
A shooting at an after-hours business in San Jose early Friday morning left one person dead and three other people injured, police said.
A gasoline tanker overturned on U.S. Highway 101 in San Jose Thursday morning, blocking traffic for hours, authorities said.
The barn was originally built in 1899, commissioned by Kanaye Nagasawa, a pioneering Japanese immigrant, winemaker, and leader of a utopian community who became known as the "Baron of Fountaingrove."
A man riding a scooter in Santa Rosa was hit and killed while crossing an intersection Friday morning, authorities said.
Heavier rainfall and stronger winds prompted small businesses in low-lying flood-prone areas like Goodman Building Supply in Mill Valley to place sandbags in front of their entrance.
Soskin became a park ranger when she was 84 and worked at the Rosie the Riveter National Historical Park in Richmond. She was 100 when she retired.
The National Park Service said two people were captured on video throwing rocks at an elephant seal that was resting on a Point Reyes National Seashore beach on Dec. 6.
Quarterback Drew Brees and wide receiver Larry Fitzgerald headline the list of modern era finalists for the Pro Football Hall of Fame.
Macklin Celebrini became the third player to score 60 points this season with a goal and two assists in the San Jose Sharks' 5-4 victory over the Anaheim Ducks.
Brock Purdy threw a 38-yard touchdown pass to Jauan Jennings with 2:15 to play, and the San Francisco 49ers forced an incomplete pass on the final play from the 2 to beat the Chicago Bears 42-38 and set up a Week 18 showdown for the top seed in the NFC.
Hours before kickoff at Levi's Stadium, the parking lots were already alive with music, barbecue smoke, and a sea of red jerseys as San Francisco 49ers fans soaked in the anticipation of a pivotal late-season matchup against the Chicago Bears.
Scottie Barnes scored 23 points, matched a Raptors franchise record with a career-high 25 rebounds and added 10 assists for his seventh career triple-double as Toronto beat the Golden State Warriors 141-127 in overtime on Sunday.
Two people have died, and a third person was arrested following a shooting inside a Concord home on New Year's Eve.
Police in Antioch said a 10-week-old puppy stolen from a family the day after Christmas has been safely recovered and two people have been arrested in the case.
Richmond police on Tuesday said a person of interest in a homicide shot himself in the parking lot of the San Pablo Police Department after trying to speak with officers.
Brentwood police said that during a Christmas Eve DUI stop, a driver reached for a gun after resisting arrest and was fatally shot. He has now been identified as a man from Stockton.
A woman has been arrested on multiple charges after she allegedly attacked a family during a road rage incident in Palo Alto over the weekend, police said.
The company's investment in safety prevention comes amid growing concerns over the potential harm of artificial intelligence.
Instacart had drawn criticism for testing an AI-based system that enabled retailers to charge different prices for the same grocery items.
Sports betting companies face mounting competition from rapidly growing prediction markets such as Kalshi and Polymarket.
Instacart's "unlawful tactics" hurt shoppers and raised the cost of groceries, according to the FTC.
The lack of fuel availability for hydrogen fuel-cell vehicles has prompted 700 Mirai owners to sue Toyota, an attorney said.
So far this season, the CDC estimates there have been at least 7.5 million flu illnesses, 81,000 hospitalizations, and 3,100 deaths.
Mom-and-pop shops will be exempt from this change, but big manufacturers in California will need to start adding folic acid to tortillas beginning January 1.
Health officials in the East Bay announced Monday that a person who visited several stores in the Walnut Creek area ahead of Christmas has tested positive for measles.
Millions of people with an Affordable Care Act health plan face a massive jump in premiums next year — this chart shows just how much.
A California digital health company and a Florida medical practice have been indicted in an alleged $100 million scheme to illegally distribute Adderall over the internet to patients across the country who didn't need it, federal prosecutors said Wednesday.
Recent memory serves as a sobering reminder of how critical it is for law enforcement and civilians to be vigilant as crowds gather to celebrate New Year's Eve.
In light of a suit by immigrants groups, California says it will delay the revocations of 17,000 commercial driver's licenses despite a federal threat to withhold $160 million in funding.
President Trump used his veto power this week for the first time since returning to the White House, rejecting a pair of bills linked to a Colorado water pipeline and a tribal village in the Everglades.
U.S. District Court Judge Vince Chhabria said in an order Monday the Department of Homeland Security can receive biographical, contact and location information from the Medicaid program.
Mom-and-pop shops will be exempt from this change, but big manufacturers in California will need to start adding folic acid to tortillas beginning January 1.
Oasis nightclub announced plans to close six months ago. New Year's Eve was slated for the final performance. A last-minute, multi-million dollar donation turned the final curtain call into an encore performance.
A 16-year FBI employee has filed a lawsuit alleging he was fired last month because he had a Pride flag displayed near his desk.
A group of transgender members of the U.S. Air Force and Space Force forced to leave active duty under the Trump administration's policies say their benefits were revoked in a rare move.
California state Sen. Scott Wiener of San Francisco announced Wednesday that he is running for Nancy Pelosi's congressional seat next year.
Advocacy group The Trevor Projected released data from the first year of a study following more than 1,600 LGBTQ+ youth across the country.
Isiah Whitlock Jr. is perhaps best known for his role as state Sen. R. Clayton "Clay" Davis on HBO's "The Wire."
The band announced Perry Bamonte's death on their official website on Friday.
The singer said an MRI showed a cancerous spot on one of his lungs after he recovered from a lengthy bout of bronchitis.
Chris Rea found fame in the 1980s in Britain with hits such as "Fool (If You Think It's Over)" and "Let's Dance."
James Ransone, the actor who played Ziggy Sobotka in the HBO series "The Wire" and appeared in many other TV shows and movies, has died.
Ever since the COVID-19 pandemic, the Oakland Unified School District has seen an alarming spike in the number of unhoused students in the school system who deal with a host of challenges far beyond what most children face.
Meteorologist and CBS News Bay Area's resident pilot Lt. Jessica Burch got a treat during Fleet Week, taking to the skies with one of the Blue Angels.
A Bay Area man discovered his devastating loss left him with a new opportunity to rethink how he lives -- follow his journey in virtual reality, 360-degree video.
A groundbreaking medical study involving the UCSF Medical Center has shown some colorectal cancer patients can safely skip radiation treatment and enjoy a potentially higher quality of life.
Every day, San Francisco bar pilot Captain Zach Kellerman goes through what might just be the world's most dangerous commute.
Even with rain in the forecast, San Francisco officials said they are preparing for the annual New Year's fireworks celebration along the city's Embarcadero. Kevin Ko reports.
On the final day of 2025, expect increasing clouds and showers just in time for New Year's Eve festivities. The wet weather pattern will continue for the first few days of 2026. Jessica Burch has the forecast.
Amanda Hari reports on the wave of flu cases in California. Website: http://kpix.com/ YouTube: http://www.youtube.com/CBSSanFrancisco Facebook: https://www.facebook.com/CBSSanFrancisco Instagram: https://www.instagram.com/kpixtv/ Twitter: https://twitter.com/KPIXtv
Scott Rates reports on a new housing law that could help UC Santa Cruz students. Website: http://kpix.com/ YouTube: http://www.youtube.com/CBSSanFrancisco Facebook: https://www.facebook.com/CBSSanFrancisco Instagram: https://www.instagram.com/kpixtv/ Twitter: https://twitter.com/KPIXtv
Kevin Ko reports on the dispute over who is the legitimate governing body of the museum. Website: http://kpix.com/ YouTube: http://www.youtube.com/CBSSanFrancisco Facebook: https://www.facebook.com/CBSSanFrancisco Instagram: https://www.instagram.com/kpixtv/ Twitter: https://twitter.com/KPIXtv
In 2025, KPIX is moving to a new community service award: the CBS News Bay Area Icon Award. Submit nominations for an outstanding community hero at kpix.com/icon.
It's the most wonderful time of the year for a South Bay woman who has played Mrs. Claus for more than 40 years for the children of North San Jose's Alviso District.
For residents of the Oakland Hills, the prospect of another wildfire always remains a concern. This week's Jefferson Awards winner has made it his mission to make the hills and other high-risk areas safer.
In East Palo Alto -- where state education numbers show more than nine in ten public school students are low income and more than half are English learners -- many are finding hope and connection at the Boys & Girls Clubs of the Peninsula.
This week's Jefferson Award winner is Army veteran who continues to live a life of service into his 80s, by feeding hundreds of San Francisco families a week.
A Bay Area man who overcame tremendous obstacles to excel in school has made it his mission to gear up other students for success in the classroom and in life.
For Students Rising Above scholar Josh Collins it took moving across the country to realize the value of his Bay Area family.
Samir Hooker had to grow up fast after his stepfather was shot dead 12 years ago. Now he is watching over his mom and sister while attending UC Berkeley.
It's hard enough to graduate from one of the most prestigious schools in the country when you're the first in your family to go to college. Imagine doing that while you're also trying to protect your parents from being deported?
Some students who are the first in their families to go to college face the challenge of balancing a rigorous academic load while still working to help support their family back home.