Indiana mom says she was scammed by online retailer when she wanted to return swimwear
Sara Dimitroff ordered the clothes in July and wanted to return them. Months later, she is still without a refund.
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Sara Dimitroff ordered the clothes in July and wanted to return them. Months later, she is still without a refund.
The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
A water main break prompted a boil order to be issued in Worth, Illinois, on Saturday morning.
A man shot and killed inside an SUV in Chicago's West Garfield Park neighborhood early Saturday morning.
A 5-year-old boy and a man were injured during a drive-by shooting on Chicago's Near West Side overnight.
While the United States is marking a big birthday this year, so is a small family business in Chicago that has grown into a neighborhood staple, drawing shoppers from far and wide.
Christian Walker hit a three-run double, Cam Smith added a two-run homer in Houston's eight-run sixth inning and the Astros overcame a five-run deficit to beat the Chicago White Sox 8-5 on Friday night.
President Trump cracked jokes at the redo of the White House Correspondents' Dinner on Friday night, after an armed assailant upended April's dinner.
U.S. Immigration and Customs Enforcement has purchased commercial spyware that can covertly take control of phones, collect messages, photos and location information.
A new lawsuit argues that Wisconsin's elections commission is wrongly blocking absentee voters from canceling their ballots and requesting new ones, with nearly 91,000 ballots already returned ahead of the Aug. 11 primary.
The Illinois Legislative Ethics Commission voted on Thursday to publish a report outlining details of the investigation that led to state Rep. Harry Benton (D-Chicago) to resign his post earlier this month.
Voters in Chicago will have a chance to decide in November if the city should go after the federal government for money spent dealing with the Trump Administration's immigration crackdown and Operation Midway Blitz.
The Trump administration is taking aim at power grid operator PJM Interconnection over rising electricity bills that affect Illinois and Indiana residents.
Chicago remained the most bed bug-treated city in the country, according to Orkin's latest annual rankings covering a full year of residential and commercial treatment data.
Illinois Attorney General Kwame Raoul this week warned residents cleaning up from last month's storms to be on the lookout for scams.
Illinois Gov. JB Pritzker on Thursday signed several new consumer protections into law, including a ban on junk fees.
CBS News Chicago has learned that Illinois home insurance premiums are not only higher than the nation's average, but going up faster too.
East Chicago, Indiana is being placed on a precautionary boil water advisory starting Monday morning for planned installations that could affect water safety.
A new Northwestern Medicine study on long COVID shows women show more neurological symptoms than men.
A lettuce supplier to fast-food giant Taco Bell has been linked to a nationwide cyclosporiasis outbreak that has sickened thousands of people, the CDC said.
Chicago just barely made the top 20 in the American College of Sports Medicine's 2026 ranking of the country's fittest cities.
In a major turnaround in the opioid crisis, overdose deaths are falling across Chicago and Cook County.
The food deserts on Chicago's South and West sides could spread even wider if seven Save A Lot grocery stores close.
Illinois American Water and Aqua Illinois are both seeking rate increases that would raise monthly bills by as much as $28, while their parent companies seek regulatory approval to merge — a deal a consumer watchdog says would give one company control of nearly all regulated water customers in the state.
The Federal Trade Commission and attorneys general from several states secured a right-to-repair settlement Wednesday with agriculture equipment giant Deere & Co. — commonly known as John Deere — that requires the company to let farmers and independent shops fix their own equipment.
Chicago Soul Café opened Monday at 6248 S. St. Lawrence Ave.
The Chicago Bears this weekend said they are assessing land at Wolf Lake Terminals in Hammond, Indiana, for a possible new stadium.
Paramount Skydance on Friday said it would delay the deal until as late as June 2027.
Iowa announced a fall exhibition game against Kansas at the Field of Dreams ballpark, where major and minor league games have been played since 2021.
Christopher Nolan's "The Odyssey" is the first film shot entirely on 70mm IMAX cameras, and Cinemark Seven Bridges in Woodridge is 1 of roughly 30 theaters nationwide equipped to show it that way.
Brenda Fricker won an Academy Award for 1989's "My Left Foot," played the Pigeon Lady in "Home Alone 2" and appeared in "A Time to Kill" and "So I Married an Axe Murderer."
The actor's agent said he was providing more information following news reports "which contain inaccuracies and outright falsehoods."
Workout with Pure Barre on Cindy's Rooftop.
Saturday marks the first official Emmett Till Day. Till would have turned 85 this year.
French authorities have ordered the complete evacuation of the Cap Ferret due to wildfires
Tiramisu is looking for a forever home.
Meteorologist Mary Kay Kleist has the extended forecast.
A 5-year-old boy and a man were injured during a drive-by shooting on Chicago's Near West Side overnight.
Authorities are investigating the "suspicious deaths" of two adults and six children following a house fire Friday morning in Grand Haven Township, Michigan.
A man shot and killed inside an SUV in Chicago's West Garfield Park neighborhood early Saturday morning.
A water main break prompted a boil order to be issued in Worth, Illinois, on Saturday morning.
While the United States is marking a big birthday this year, so is a small family business in Chicago that has grown into a neighborhood staple, drawing shoppers from far and wide.
While Mayor Brandon Johnson hasn't announced if he will run for re-election next year, he's boasting about lower vacancy rates for Mag Mile buildings and taking credit for the positive changes.
A Lockport foster parent said he lost his kids, job and home for months after a mix-up that landed his name on the Illinois Sex Offender Registry.
Record heat and major air quality issues created by wildfire smoke were key topics as some of the top climate leaders from around the world gathered in Chicago this week for the Aspen Institute's annual climate summit.
Police say a man and a woman were last seen speaking with the victim before the shooting.
Neighbors in the Avalon Park neighborhood said their community has been plagued by squatters, weeds, rats, and water leaks – all thanks to an abandoned home that's been sitting vacant for years.
Christian Walker hit a three-run double, Cam Smith added a two-run homer in Houston's eight-run sixth inning and the Astros overcame a five-run deficit to beat the Chicago White Sox 8-5 on Friday night.
WNBA All-Star weekend festivities continue. Chicago is the center of the women's basketball universe and fan interest has grown for this event.
The Chicago Cubs held on for a 3-2 win over the Pittsburgh Pirates on Friday at PNC Park in Pittsburgh.
Kane said he feels strong three years after undergoing a major hip resurfacing surgery and rehabbing his way back for three solid seasons with the Detroit Red Wings.
The Milwaukee County Sheriff's Office said Romo was pulled over around 6 p.m. on Thursday.
Madison, Wisconsin remains one of the only cities of its size without a police body camera program, leaving key moments of a fatal officer-involved shooting unrecorded.
A man was killed and a teenage boy was wounded in a shooting on Thursday evening in the West Garfield Park neighborhood on the West Side of Chicago.
A man and a woman were found shot and killed inside a car on Thursday evening on the University of Chicago campus in the Hyde Park neighborhood.
Madison's chief of police says an officer in Wisconsin's capital city shot and killed a man who had injured him with a knife while resisting arrest.
Three men have been convicted of a string of violent robberies targeting liquor stores, convenience stores, and bars in Chicago in 2023 and 2024.
