BBB: What to know about making holiday returns
The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
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The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
People are told to watch out for anyone who shows up or calls and offers you a cheap deal on the spot.
Harrison Bader hit a grand slam for the second time in six days, and the San Francisco Giants beats the Chicago White Sox 10-3.
A bystander was also wounded, but no Secret Service officers were injured, officials said. President Trump was in the White House at the time of the incident.
A 22-year-old man has been charged in a shooting at a Franciscan Health hospital in Michigan City, Indiana, on Friday that left a LaPorte County Sheriff's deputy critically wounded.
A teenager is in custody after relatives called police and stopped an alleged school shooting plot in Plainfield, Illinois.
The city of Chicago's annual Memorial Day Parade stepped off Saturday, honoring service members and Gold Star families.
U.S. officials and negotiators were discussing a process to reopen the Strait of Hormuz, sources briefed on the conversations said.
Senator Dick Durbin has fired former federal prosecutor Sheri Mecklenberg from her role as counsel to the Senate Judiciary Committee following allegations of prosecutorial misconduct with the grand jury in the Broadview Six case.
Tulsi Gabbard is resigning as the director of national intelligence after her husband was diagnosed with a rare form of bone cancer.
The Pentagon on Friday released a new batch of 64 files related to UFOs, unveiling a second tranche of records under an executive order by President Trump.
Illinois lawmakers are considering legislation that a major gun rights organization says would effectively ban one of the nation's most popular types of firearms.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Chatham residents say they're losing a vital resource as Walgreen's prepares to close its store near 86th and Cottage Grove.
According to AAA, the average price of a gallon of regular gas in Chicago was $5.17 on Friday, up from $3.75 a year ago.
Peoples Gas and North Shore Gas Company customers are likely to see minor credits on their bills for the next three years, thanks to a $125 million settlement agreement announced Thursday by Illinois Attorney General Kwame Raoul.
A person suspected of having hantavirus in Winnebago County, Illinois, turned out to be a false alarm, officials said Monday.
The DuPage County Health Department has confirmed its first positive tests for West Nile virus in pools of mosquitoes this year.
The Kane County Health Department was set Monday to offer a free mental health awareness webinar.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Engineers at Northwestern University have created a wireless polygraph to detect stress.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Flight attendants at Chicago-based United Airlines have approved a new labor contract, marking their first pay increases in six years.
The Chicago Fire FC announced Wednesday morning that its new stadium in the South Loop will be named McDonald's Park.
Pop star Britney Spears said she was "totally fine" to drive and had not had a drink for about six hours when she was pulled over by the California Highway Patrol.
After nearly a century on the air, CBS News Radio signed off, with the final reports airing on Friday, May 22.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
The Museum of Broadcast Communications in Chicago already has one of Stephen Colbert's old desks, and now it will receive the whole "Late Show" set.
A new internet tool developed with the help of the University of Chicago is making it possible for music listeners to identify songs that were created using artificial intelligence.
Meteorologist Kylee Miller has the extended forecast.
The Memorial Day parade stepped off in the Chicago this morning.
A 22-year-old man has been charged in a shooting at a Franciscan Health hospital in Michigan City, Indiana, on Friday that left a LaPorte County Sheriff's deputy critically wounded.
City leaders are addressing safety plans for Memorial Day weekend.
One person was killed in a crash on I-94 involving a semi truck and a small SUV in suburban Gurnee, Illinois, early Saturday morning.
A 22-year-old man has been charged in a shooting at a Franciscan Health hospital in Michigan City, Indiana, on Friday that left a LaPorte County Sheriff's deputy critically wounded.
The LaPorte County Sheriff's deputy who was shot and critically wounded at a hospital in Michigan City, Indiana, on Friday has undergone a surgery officials called "successful."
The city of Chicago's annual Memorial Day Parade stepped off Saturday, honoring service members and Gold Star families.
Chicagoans are hoping for a peaceful Memorial Day weekend after last year saw some of the city's lowest holiday weekend gun violence numbers in recent memory.
Harrison Bader hit a grand slam for the second time in six days, and the San Francisco Giants beats the Chicago White Sox 10-3.
Data centers popping up all over Illinois are sucking up millions of gallons of water a day, at a pace that the state can't keep up with. But experts say tapping into wastewater resources would steer the state in a new and much safer direction.
Many Metra riders with disabilities have been forced to reroute their trips due to Monday's closure of the only elevator providing access to the Electric Line at Millennium Station in downtown Chicago.
Pothole complaints continue everywhere, but especially on one street in the Pullman neighborhood on the South Side of Chicago.
People in Lincoln Park and Lakeview have rallied against a plan to build a new industrial ComEd electrical substation in their neighborhoods, pushing local and state leaders to get involved.
Monday marks one year since Illinois enacted Karina's Law — legislation aimed at taking firearms out of the hands of people accused of domestic abuse.
Harrison Bader hit a grand slam for the second time in six days, and the San Francisco Giants beats the Chicago White Sox 10-3.
Kyle Busch, who won more races in NASCAR's top three series than anyone in history, died suddenly on Thursday.
Rookie Munetaka Murakami hit a bases-clearing, bases-loaded double in his second plate appearance of a wild nine-run fourth inning, Andrew Benintendi doubled in two runs earlier in the frame to help back Davis Martin's latest strong outing, and the Chicago White Sox beat the San Francisco Giants 9-4.
Christian Vazquez homered, Spencer Arrighetti threw five scoreless innings and the Houston Astros topped the scuffling Chicago Cubs 4-2.
This year, the road to the Final Four was literally short for Northwestern women's lacrosse. This weekend's NCAA semifinals and national championship game are being held on the Wildcats' turf along the lakefront.
Pop star Britney Spears said she was "totally fine" to drive and had not had a drink for about six hours when she was pulled over by the California Highway Patrol.
Burglars broke into Salerno's on Tap in Chicago's West Town community early Thursday morning.
A former volleyball coach from Elburn, Illinois, has been charged in a sexual assault case dating back more than 25 years.
Chicago police on Wednesday were searching for seven people in connection with an armed robbery at the Thorndale CTA Red Line stop earlier this month.
A man was shot in the legs early Wednesday morning in Chicago's Irving Park neighborhood.
