Indiana mom says she was scammed by online retailer when she wanted to return swimwear
Sara Dimitroff ordered the clothes in July and wanted to return them. Months later, she is still without a refund.
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Sara Dimitroff ordered the clothes in July and wanted to return them. Months later, she is still without a refund.
The Better Business Bureau's president and CEO of Chicago and northern Illinois, Steve Bernas, joins CBS 2’s Jackie Kostek with what customers need to do to make sure they are right when making returns.
With Christmas ending, you may be assessing your holiday gifts, looking at what you'll keep and what you'll return or exchange.
The Better Business Bureau this Christmas Day night had a few helpful tips for CBS 2's Marybel González make the process easier and less stressful.
The BBB says scammers could be tampering with gift cards by stealing barcodes.
The BBB says some sites could use your card's ID number and pin and drain money from it.
Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
The Better Business Bureau is warning you to be alert as you shop for deals this Cyber Monday with tips to protect yourself. Keep an eye on the web address in your browser. Scammers love to create lookalike websites.
More people are shopping online rather than in person, putting them at a higher risk of phishing scams. The Better Business Bureau is offering tips on how to stay safe.
CBS 2 Investigator Dorothy Tucker reports on the consumer alert from the Better Business Bureau. A Chinese company is behind the app that the Better Business Bureau said 50 million people have already downloaded. Read more
Many struggle with various debts from credit cards to their mortgage. Companies that claim to help ease the burden aren’t doing enough and, in some cases, leaving consumers worse off than they were before, according to new research by the Better Business Bureau. CEO and president of the BBB in Chicago and Northern Illinois Steve Bernas shares how you can advocate for yourself.
Scam artists are pretending to offer cheap refurbished items, then disappearing.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans.
The hype for Taylor is high – and so is the chance of online vendors taking advantage of fans. CBS 2's Jermont Terry reports.
Scammers will often try to sell photoshopped tickets on online marketplaces.
The BBB said it has received dozens of complaints about people losing their money in Chicago. Scammers will often try to sell photoshopped tickets on online marketplaces.
Scammers are on the prowl for fans eager to catch their favorite acts. Follow these tips to avoid getting ripped off.
The BBB says it's monitoring deception in the timeshare industry.
It just released a report showing customers often feel misled about fees for timeshare maintenance and say the properties are hard to sell - leading to high fines.
The event is free, but a $5 donation to the Better Business Bureau's Charitable and Educational Fund is encouraged.
Investigators are seeing a steep incline in the number of complaints involving fake fraud alert text messages. CBS 2's Lauren Victory reports.
As Ukrainian people seek refuge amid Russian invasions, many organizations are seeking donations.
Lifted by the surge in online shopping during the COVID-19 pandemic, scammers are rampantly taking advantage of digital shoppers.
A long list of bad reviews and an F rating with a major consumer advocate aren't stopping an online travel agency from picking up new customers.
A man says he paid $1,500 to an Uptown shipping business to ship a car overseas for his mom. But as CBS 2's Jermont Terry reported Tuesday night, the man now has no idea where the car is.
Just weeks ago, After School Matters announced a partnership with the Obama Foundation to provide programs at the new presidential center.
Up to 600 educators are expected to attend the four-day Turning Point education event.
The three-game series wraps up Wednesday with Rockies LHP Sean Sullivan facing Cubs RHP Javier Assad.
Spencer Jones homered in the second inning, Ben Rice and Paul Goldschmidt each added a two-run drive in the fourth, and the Yankees rocked the White Sox 12-2 on Tuesday night.
Lots that sat empty for decades on the West Side of Chicago have been filled with single-family homes thanks to Habitat for Humanity.
Gov. JB Pritzker signed the eighth budget of his tenure on Tuesday as he and Illinois Democrats gear up for an election-year battle centered around affordability.
The FBI said it disrupted an attempt to attack Sunday's UFC America 250 event at the White House, with court records detailing an alleged plot to use small drones carrying explosives.
Former Chicago Ald. George Cardenas has jumped into the race for mayor. Cardenas kicked off his campaign on Tuesday in the Back of the Yards neighborhood.
The Chicago City Council Finance Committee will hold a hearing Monday on the city's parking meter deal.
The U.S. and Iran are expected to meet for a signing ceremony on Friday, June 19, in Switzerland, Pakistan's prime minister said.
An Illinois law banning "swipe fees" on taxes and tips — already delayed twice by lawmakers — appears to be on life support after a federal judge that once permitted it issued a permanent injunction against it this week.
A new study from the Cook County Treasurer's office underlines growing concerns about the impact the Illinois megaprojects bill could have on the county's property tax base and overall fiscal health.
As thousands of Chicagoans wrap up road trips over the Memorial Day holiday weekend, gas prices in the city have reached the highest levels seen in four years.
Consumer and environmental advocates said Monday that they found overcharges buried in the most recent rate-hike request by Nicor.
One week away from Memorial Day weekend and the unofficial start of the summer travel season, with gas prices remaining high, negotiations were set to resume Monday at the largest oil refinery in the Midwest.
Dr. Peter Stafford was working with a missionary group in the Congo when he came down with the virus last month.
While 330 Ebola infections are confirmed in central Africa and huge challenges remain, hundreds more suspected cases "have been cleared out," the WHO says.
June is World Infertility Awareness Month, and Northwestern Medicine on Monday shared the story of a woman who is celebrating the birth of her second child after a tumor disrupted her fertility.
The Centennial Park Aquatic Center in the southwest Chicago suburb of Orland Park has been closed to the public after two recent cases of E. coli infection.
Menopause can feel like a major turning point for millions of women, with symptoms like fatigue, weight gain, and brain fog can make women feel like their bodies aren't their own.
Daley's Restaurant, known as Chicago's oldest, has served Chicago's Woodlawn neighborhood for more than 130 years.
Walgreens is set to close in Chicago's Chatham neighborhood on Thursday, and there's growing concern about where families will get their medications.
The owners of Gene & Georgetti steakhouse are suing a concessions operator over their expansion at Midway International Airport.
DraftKings announced Monday that it is closing its sportsbook operation at Wrigley Field after only about two years.
After more than 80 years, there will be no Ann Sather restaurant location in the 900 block of West Belmont Avenue in Chicago's Lakeview community, effective in June.
Luke Skywalker's lightsaber from the "Star Wars" sequel "The Empire Strikes Back" is expected to sell for at least $1 million at an upcoming auction.
Rio de Janeiro's Military Fire Department said one of the helicopters crashed in the parking lot of a car dealership, where several electric vehicles were parked, igniting a fire.
Actress Sarah Jessica Parker addressed the Class of 2026 at Northwestern University at their commencement ceremony at the United Center Sunday.
Forty years ago last weekend, crowds turned out for the Chicago Blues Festival — an event studded with a roster of stars for a spectacle that's still talked about today.
Visitors will soon be able to check out the set from CBS' "The Late Show with Stephen Colbert" in Chicago, at the Museum of Broadcast Communications.
The Hollywood and Entertainment Signature Auction will feature props from some iconic films from “The Wizard of Oz” to “Back to the Future.” The auction will run from July 13 to 17.
TSA says they’re expecting high volumes on Thursday, June 18, and Sunday, June 21. Travelers are being advised to arrive early, check with their airlines, and avoid packing any prohibited items.
The center hosted a one-day After School Matters songwriting class in the media center before Thursday's grand opening.
Wednesday brings two rounds of stormy weather that may blend into one in the Chicago area. Chief Meteorologist Albert Ramon has the latest in First Alert Weather.
Dozens gathered to protest the educators’ summit happening at the Lincolnshire Marriott Resort nearby, where there was a large and noticeable police presence.
Another tornado outbreak is possible in the Chicago area Wednesday with two more rounds of storms on the way.
The Obama Foundation announced a star-studded list of musical performers that will take the stage at the Obama Presidential Center grand opening ceremony Thursday.
A man and woman were found dead in Portage, Indiana, this past weekend from carbon monoxide poisoning caused by a generator.
Just weeks ago, After School Matters announced a partnership with the Obama Foundation to provide programs at the new presidential center.
Police say the suspect was known to police and was arrested just last week.
Kindbody entered into an agreement with a cryogenic storage facility in Massachusetts, but not all patients received the email.
A Chicago woman says a life insurance policy she paid into for 25 years was cancelled over a $112 shortfall that she never knew existed, and now, at 82 years old, she's uninsurable.
The Crisis Alternative Response Evanston, or CARE, team responds to calls that, before July 2024, would have been lumped into police calls.
The system will provide all heating, cooling, and ventilation for the high school's new physical education facilities and contribute to the school system, saving the district nearly $400,000 a year.
The forecast for a summer reopening of West Suburban Medical Center in Oak Park is growing cloudy, as negotiations continue between the owners and landlord, after the safety net hospital abruptly shuttered its doors in March.
The three-game series wraps up Wednesday with Rockies LHP Sean Sullivan facing Cubs RHP Javier Assad.
Spencer Jones homered in the second inning, Ben Rice and Paul Goldschmidt each added a two-run drive in the fourth, and the Yankees rocked the White Sox 12-2 on Tuesday night.
Former NHL player Kyle Calder has died at age 47. The Alberta native spent a majority of his 10 years in the league with Chicago and also played for Philadelphia, Detroit, Los Angeles and Anaheim.
The Chicago Bulls have officially named Tiago Splitter as their new head coach.
Crow-Armstrong extended his on-base streak to 19 games with his second leadoff home run in three games, a 434-foot shot to center field off Michael Lorenzen.
A man from Chicago's south suburbs was sentenced to more than 33 years in prison last week for running an online chat group that trafficked in child pornography.
Chicago police on Tuesday released surveillance images of three attackers who they say beat a man on a downtown CTA Blue Line platform last week.
A man from Chicago's northwest suburbs was sentenced to 16 years in federal prison last week for trafficking drugs and guns, after he was caught in a sting a year and a half ago.
A man and woman were shot and wounded in an apartment complex in Joliet, Illinois, on Monday afternoon.
The FBI is involved in a sexual abuse investigation at a school in Aurora, Illinois, and is searching for more victims.
