Southwest sued for not immediately refunding stranded flyers
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
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Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
The Dallas-based airlines blamed third-party vendor IBM for the delays on Monday and Tuesday, saying their weather-monitoring software malfunctioned.
A new statement posted to the Dallas-based air carrier's website addresses last week's holiday cancellations and misplaced baggage snafu.
Carrier said flights are back on track after travel woes, but concedes it is "inundated" with lost luggage.
The highly-anticipated Fiesta Bowl is on Saturday and thousands of TCU fans will don their purple shirts in the desert, but due to the Southwest flight cancellations, many of them had to call an audible and find other ways to get there.
During a joint interview Friday, U.S. Rep. Colin Allred, Democrat of the 32nd District of Texas and U.S. Rep. Jake Ellzey, Republican of the 6th District of Texas and a former pilot for Southwest, told CBS-11 that the airline's CEO Bob Jordan and Executive Vice President and Chief Operating Officer Andrew Watterson weren't on a Zoom call they had with airline executives Thursday.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
Southwest's CEO Bob Jordan and Executive Vice President and Chief Commercial Officer Andrew Watterson were not on a Zoom call Thursday between the airline and multiple members of Congress from Texas.
There is no doubt that fans are excited to see the game in person; However, the Southwest Airlines cancellations are putting a snag in some plans.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Over the past several days, the airline cut two-thirds of its flights as it looked to get its crews back in place after they blamed the winter storm as it blanketed many cities they fly to.
Southwest Airlines said it expects to return to normal operations Friday after slashing about two-thirds of its schedule in recent days.
The airline announced business would return to normal Friday.
Southwest Airlines' scheduling software caused a "snowball effect" after initial weather-related disruptions, a pilot said.
The employees are the latest group to call the situation a "total system meltdown" as they face difficulties along with passengers.
Airline employees used to solving problems for travelers, found themselves without any solutions during the operations meltdown, and in a survival situation of their own.
Steve Pickett speaks to CBS News National Correspondent Kris Van Cleave about why Southwest Airlines had a larger collapse in service than other major airlines during the recent winter storm.
Amid the frenzy of Southwest flight cancellations, American, United, Delta and Alaska Airlines tell CBS News they are capping fares between select cities.
The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Nicholas Brendon was best known for his role as Xander Harris on all seven seasons of "Buffy the Vampire Slayer."
Campus alert warns of a non‑student suspect seen near the Music Building and urges students to use caution when meeting people through apps.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
"There should be no reason that a 76-year-old man is delivering my pizza at 10:30 at night."
The "Walker, Texas Ranger" star had deep ties to the region, where he lived, filmed and built lasting relationships.
Nicholas Brendon was best known for his role as Xander Harris on all seven seasons of "Buffy the Vampire Slayer."
Campus alert warns of a non‑student suspect seen near the Music Building and urges students to use caution when meeting people through apps.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
"There should be no reason that a 76-year-old man is delivering my pizza at 10:30 at night."
The "Walker, Texas Ranger" star had deep ties to the region, where he lived, filmed and built lasting relationships.
The moratorium does not affect companies already enrolled in Medicare.
The state is already home to nearly 400 data centers, but hundreds more are in the works.
The crash sparked a nearly three‑year I‑Team investigation into Fort Worth police pursuit policies.
It started with a complaint from a male officer.
Austin medical supply business accused of Medicare fraud, funneling millions overseas, federal complaint says.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
The separate narco-trafficking investigations, based out of New York's Southern and Eastern districts, didn't set out to target Petro, but his name has come up during the course of the probes, one source said.
The first Marine Expeditionary Unit, which is coming from the Pacific, is still making its way toward the region.
The Trump administration argued that Harvard unlawfully discriminated against Jewish and Israeli students, in violation of federal civil rights law.
The Justice Department says it has shuttered four websites that were allegedly used by Iranian government-linked groups to post hacked information and threaten regime critics.
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
While retailers like Amazon, Macy's and Target are extending their return window for gifts bought during the holidays, some stores are adding fees to return purchases.
Less than two days after Delta Air Lines offered $30,000 to each passenger on board the flight that crashed and flipped in Toronto on Monday afternoon, the company is facing its first two lawsuits in the incident — and they likely won't be the last.
Texas Agricultural Commissioner Sid Miller is calling for a statewide ban on non-water additives, such as fluoride, in the public water system.
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Tests of dozens of baby formulas by Consumer Reports found that nearly half contained potentially dangerous chemicals.
USALESS.COM is recalling its Rhino Choco VIP 10X product due to the undeclared presence of Tadalafil, which is the active ingredient in Cialis.
Eagle Mountain-Saginaw ISD said that the decision was made after consultation with Tarrant County Public Health.
The McKinney Fire Chief already has AED's placed in all police and fire vehicles.
Small businesses along South Akard Street say the removal of a key bridge connecting Downtown Dallas to the Cedars neighborhood is already driving customers away, with no return of direct access expected until 2028.
An Amazon Prime delivery in Richardson this week left more behind than intended.
Prominent political and business leaders are named in the documents released by the Justice Department in connection with its investigations into Jeffrey Epstein.
A Dallas coffee chain says it's caught in a political firestorm after a walkout over an ICE discount.
During the World Cup, soccer fans will be able to get a taste of what North Texas' new professional soccer team, Atletico Dallas, has to offer.
Matas Vokietaitis had 23 points and 16 rebounds, and No. 11 seed Texas knocked off sixth-seeded BYU 79-71 on Thursday in the opening round of the NCAA Tournament, overcoming 35 points from Cougars forward AJ Dybantsa.
Rashaun Agee had 22 points and nine rebounds, and No. 10 seed Texas A&M beat seventh-seeded Saint Mary's 63-50 in the first round of the NCAA Tournament.
Atlanta Braves outfielder Jurickson Profar is out for the entire 2026 season and will lose his $15 million salary after his second positive test for a performance-enhancing drug.
Cunningham got hurt in Tuesday's win over Washington, leaving midway through the opening quarter with what the team called back spasms.
The WNBA and its players' union reached a verbal agreement on a transformational new collective bargaining agreement early Wednesday morning, both sides said.
CBS News announced Friday that CBS News Radio will be shutting down this spring after nearly 100 years of broadcasting, citing "challenging economic realities."
Chuck Norris' family said his death at 86 was sudden, but did not share any details on the cause.
Law enforcement sources told CBS News that additional images were obtained from surveillance cameras installed at Guthrie's Tucson home, but they showed nothing suspicious.
The Kennedy Center's board of directors has voted to shut down operations for two years following this summer's July 4 celebrations.
"One Battle After Another" took home several big awards, including Best Picture, Best Director and the newly created Best Casting.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
