Southwest continues to cancel flights, frustrating customers
The airline CEO said the situation unacceptable.
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The airline CEO said the situation unacceptable.
Inside Dallas Love Field, where more than 95% of the flights coming in and out are from Southwest, passengers are stressed out.
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
"Bags fly free with Southwest. But free speech didn't fly at all with Southwest in this case," Starr wrote.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A Southwest Airlines pilot is suing the company, her union and a former colleague who pleaded guilty last year to dead-bolting the cockpit door during a flight and stripping naked in front of her.
Hundreds of off-duty Southwest Airlines flight attendants at Dallas Love Field airport joined thousands across the county picketing for better pay.
The union said that the slow pace of negotiations prompted the move.
A former Southwest Airlines flight attendant who was fired after sparring with her union president over abortion and other issues won a $5.1 million jury verdict.
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The union said the number of pilots asking to be relieved from a flight assignment because of fatigue jumped 330% in March.
Flight delays and cancellations plagued some Southwest Airlines passengers over the weekend and the airline says both technology and weather issues were to blame.
A Southwest Airlines flight out of Dallas Love Field Wednesday, March 30, was delayed after a passenger on board refused to wear a mask.
Customer-service agents at Southwest Airlines will be voting on a new contract that would give them pay raises totaling more than 16% over the next three years.
After Southwest Airlines announced on Thursday, February 3 that a full drink menu would be returning to flights later this month, the flight attendants' union expressed concerns that alcohol sales could endanger employees.
A Southwest spokesperson told CBS 11, operational planners are making adjustments to the schedule while carefully tracking Winter Storm Landon.
Comments by top executives came during an exclusive, joint interview on the same day Bob Jordan became the Dallas-based carrier's sixth CEO in the company's 51 year history.
Boosted by full flights during the holidays, Dallas-based Southwest Airlines posted a narrow $68 million profit for the fourth quarter... but the announcement came with a warning.
The chief executives of American, Southwest and other US airlines warned of a "catastrophic disruption" to travel and shipping operations if companies roll out their 5G technology as planned Wednesday.
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Academy Award-winning Irish singer-songwriter Glen Hansard has died in a motorcycle crash.
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Due to the heat and the growing blaze, a second alarm was called, prompting additional crews to assist at the scene.
The arrests follow a confrontation at a local gas station and come amid broader upheaval in city leadership.
Academy Award-winning Irish singer-songwriter Glen Hansard has died in a motorcycle crash.
Four women say Hollywood star Jared Leto committed sexual crimes against them when they were teenagers, in interviews with the BBC.
Javier "Chicharito" Hernandez is a soccer legend from Mexico, with an impressive career thus far.
Due to the heat and the growing blaze, a second alarm was called, prompting additional crews to assist at the scene.
A phone call from jail raised further suspicions that Carney targeted other girls.
More than 40 years after helping catch an ice cream truck driver who exposed himself to her, an Oklahoma woman testified against him in a Texas trial, helping secure a life sentence.
In 1991, a Plano girl was kidnapped and sexually assaulted. The same thing happened 8 years later in Dallas. Investigators found the same DNA on both victims.
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A federal judge ordered U.S. immigration authorities to release a key witness in the fatal shooting of a Mexican homebuilder by a U.S. Immigration and Customs Enforcement officer in Houston.
President Trump is delivering a eulogy for Sen. Lindsey Graham, his one-time opponent for the presidency and later, his close ally.
Audio recordings that former President Joe Biden fought for years to keep private have now been released.
Former FBI Director James Comey argued that criminal charges stemming from an Instagram post should be dropped because his speech is protected by the First Amendment.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
The illness may take up to 14 days to incubate.
Dangerous heat is sending more people to the ER. Here's where North Texas outdoor workers can get free hydration kits.
Taylor Farms said none of its branded salads or kits contain the iceberg lettuce associated with the outbreak.
A lettuce supplier to fast-food giant Taco Bell has been linked to a nationwide cyclosporiasis outbreak that has sickened thousands of people, the CDC said.
Texas health officials are urging families to safely wash, handle and cook produce as Cyclospora cases rise.
A fairly new entertainment and food venue in Allen surprised a lot of people last week by suddenly shutting down.
The future of AI technology manufacturing has landed in North Texas.
Mayor Jim Ross said hotel revenue in the city was a record $31 million in June, smashing the previous mark of $23 million.
Cuban alleges Patrick Dumont has engaged in "adversarial business practices."
During every U.S. World Cup match, 18-year-old Aaron Dotson was selling patriotic gear in downtown Dallas.
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Jones spoke from Oxnard, Calif. on the eve of 2026 Dallas Cowboys training camp.
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"I always knew I wanted to audition for the Dallas Cowboys Cheerleaders ever since I was a little, little girl."
Joc Pederson homered twice to drive in four runs and the Texas Rangers wrapped up a key AL West series against the Seattle Mariners with a 7-3 win.
Academy Award-winning Irish singer-songwriter Glen Hansard has died in a motorcycle crash.
Four women say Hollywood star Jared Leto committed sexual crimes against them when they were teenagers, in interviews with the BBC.
Carly Simon, the singer known for 1970s hits like "You're So Vain," announced she has Parkinson's disease and also was treated for basal cell carcinoma.
Kaylee Hottle, an Atlanta-born actress known for her role in the "Godzilla" film franchise, has died following a crash in Maryland.
The ruling comes after a coalition of 12 states sued to block the deal, arguing it would harm consumers and the entertainment industry.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
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