Southwest Airlines: Customers can't rebook flights until after New Year's Day
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Watch CBS News
Travelers at Dallas Love Field Airport say they were told they won't be able to catch another Southwest flight until Saturday.
Megan and Greg Wilkerson, who live in the San Francisco Bay area, were determined to spend Christmas with their family in Frisco.
Carrier cancelled more than 60% of its flights Tuesday after giant winter storm, with federal airline regulators pledging to investigate.
The cancellations and chaos have also attracted the attention of the U.S. Department of Transportation, which says it is now investigating "whether cancellations were controllable and if Southwest is complying with its customer service plan." No word yet when Southwest's operations will catch up. The airline said Monday evening in a press conference that customers would not be allowed to rebook before Dec. 31, 2022. Read more: https://www.cbsnews.com/dfw/news/travelers-beyond-frustrated-by-southwest-airlines-cancellations/
Just before 6:30pm Monday, Flightaware showed Southwest cancelled 2,826 flights, or 69% of its schedule nationwide, and delayed 714 other flights.
The airline has cancelled over 2,000 today - more than any other airline in the world.
North Texas travellers are disappointed, frustrated, and angry due to long lines, cancelled flights, and other disruptions caused by the winter storm.
"Bags fly free with Southwest. But free speech didn't fly at all with Southwest in this case," Starr wrote.
The plane was bound from Houston to Columbus when it was diverted to Little Rock.
A Southwest Airlines pilot is suing the company, her union and a former colleague who pleaded guilty last year to dead-bolting the cockpit door during a flight and stripping naked in front of her.
Hundreds of off-duty Southwest Airlines flight attendants at Dallas Love Field airport joined thousands across the county picketing for better pay.
The union said that the slow pace of negotiations prompted the move.
A former Southwest Airlines flight attendant who was fired after sparring with her union president over abortion and other issues won a $5.1 million jury verdict.
Not Concerns And Celebrations After Transportation Mask Mandates Struck Down
The union said the number of pilots asking to be relieved from a flight assignment because of fatigue jumped 330% in March.
Flight delays and cancellations plagued some Southwest Airlines passengers over the weekend and the airline says both technology and weather issues were to blame.
A Southwest Airlines flight out of Dallas Love Field Wednesday, March 30, was delayed after a passenger on board refused to wear a mask.
Customer-service agents at Southwest Airlines will be voting on a new contract that would give them pay raises totaling more than 16% over the next three years.
After Southwest Airlines announced on Thursday, February 3 that a full drink menu would be returning to flights later this month, the flight attendants' union expressed concerns that alcohol sales could endanger employees.
A Southwest spokesperson told CBS 11, operational planners are making adjustments to the schedule while carefully tracking Winter Storm Landon.
Comments by top executives came during an exclusive, joint interview on the same day Bob Jordan became the Dallas-based carrier's sixth CEO in the company's 51 year history.
Boosted by full flights during the holidays, Dallas-based Southwest Airlines posted a narrow $68 million profit for the fourth quarter... but the announcement came with a warning.
The chief executives of American, Southwest and other US airlines warned of a "catastrophic disruption" to travel and shipping operations if companies roll out their 5G technology as planned Wednesday.
Wintry weather combined with the pandemic lead to frustrated air travelers. Hundreds of flights were cancelled Monday morning.
The employee who found the handwritten letters held on to them while working to find out who they belonged to.
Texas piles on early with help from Kansas City errors, while three Rangers homers and Gore's shutout work extend the Royals' skid.
Neighbors and local leaders gathered with candles and prayers as investigators continued working to determine what caused the blast.
The Trailblazer Tuition Trust aims to expand access for first‑generation and lower‑income students in southern Dallas.
An investigation led by the National Transportation Safety Board is still underway to answer questions about what went wrong.
Tarrant and Denton counties are checking in with travelers for three weeks after they return from Ebola‑affected countries.
An investigation led by the National Transportation Safety Board is still underway to answer questions about what went wrong.
At about 11:15 a.m., the Celina Police Department posted on social media about the missing child, asking for the public's help in locating him.
"This heartbreaking tragedy has impacted our entire school community, and our thoughts and prayers are with the students, their families, friends, classmates, and everyone affected," said the district.
Texas piles on early with help from Kansas City errors, while three Rangers homers and Gore's shutout work extend the Royals' skid.
Authorities say search operations have ended while the NTSB probes how a damaged gas line triggered the fatal explosion.
A North Texas foster family says a legal gray area in Texas' Baby Moses law led to the child being returned to biological relatives.
As he battles terminal cancer, a Fort Worth fire captain says the state's workers' comp system has failed him — and he's far from alone.
A Kennedale couple says their leased solar panels stopped producing power and became a costly burden after years of unfulfilled promises.
Family ignored a nighttime alert during deadly flooding. Now, questions are growing about notification fatigue and whether the system needs changes.
Texans are tuning out more than Amber Alerts, with the highest opt-out rate in the country for wireless emergency alerts.
Republican nominee for Texas Attorney General Mayes Middleton tells Jack Fink about his win over candidate Chip Roy in May and his campaign priorities for the November election.
Democratic nominee for Texas Attorney General Nathan Johnson tells Jack Fink about his campaign priorities for the November election.
Texas Democratic Party Chairman Kendall Scudder discusses the midterm elections. Democratic nominee James Talarico is set to face Republican candidate Ken Paxton for a Senate seat in November and Scudder tells Jack Fink that it's an opportunity for Democrats.
Before being elected out of office in the May primary runoff elections, Senator John Cornyn spoke to Jack Fink while on the campaign trail.
Texas GOP Chairman Abraham George discusses the Texas Senate race with Ken Paxton as the Republican candidate set to face James Talarico in November. He and Jack Fink discuss the midterm elections.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
During the program's first year, it will be offered at about 65 to 75 hospitals that handle about a quarter of births in the state and largely serve low-income patients, Newsom's office said.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
This explosion is among several similar incidents across North Texas that raise questions about why hazardous natural gas leaks keep happening
Zoox, owned by Amazon, produces its own autonomous vehicles that it says are built for passengers, not drivers.
The head of the World Health Organization says Ebola has killed at least 7 people in Congo, but the U.N. agency says it knows the epidemic "is much larger."
The most recent week of data from Dallas County Health and Human Services shows a 50% increase in positive flu cases.
The cruise ship hit by a deadly hantavirus outbreak has docked at the Dutch port of Rotterdam for disinfection, wrapping up a troubled journey that put world health authorities on alert.
At least 80 deaths have been reported in a new Ebola disease outbreak in Congo and Uganda, authorities said.
Dr. Tracy Beth Høeg, leader of the Food and Drug Administration division responsible for regulating prescription and over-the-counter drugs, is leaving her post, a senior FDA official confirmed.
After sharing management of the arena for decades, the Mavericks are now in full control.
Target, which embarked on a turnaround plan under its new CEO earlier this year, reported an increase in first-quarter sales Wednesday.
Expensive tickets, trouble getting visas and anti-American sentiment may all be contributing to underwhelming demand.
Herring said that in the year before tariffs, used car sales were just under half of his business at his dealership in Irving; Now, they are nearly 75 percent.
Bimbo Bakeries USA employs over 20,000 people and has been headquartered in Horsham, Pennsylvania, for the past 17 years.
Azzi Fudd scored 22 points in her first WNBA start, Jessica Shepard had her second triple-double of the season, and the Dallas Wings beat the Las Vegas Aces 95-87.
University president Lawrence Schovanec wrote in a letter to the Texas Tech community that the school would appeal the ruling.
The squad was announced during an event in New York City on Tuesday after U.S. Men's National Team manager Mauricio Pochettino spent months evaluating players to finalize the roster.
Houston Astros right-hander Tatsuya Imai and relievers Steven Okert and Alimber Santa combined to throw a no-hitter in a 9-0 win over the Texas Rangers on Monday night.
Wyndham Clark shot 11-under 60 to win the CJ Cup Byron Nelson on Sunday, overtaking Si Woo Kim by three strokes and pulling away from defending champion Scottie Scheffler after starting the day tied with the top-ranked hometown favorite.
Sonny Rollins, the legendary tenor saxophonist known for his bold tone and constant experimentation, has died at 95.
The American Music Awards celebrate fan favorites in the music world and feature performances from multiple artists.
Rob Base, the MC whose lyrics lit up the dancefloor classic "It Takes Two" and got countless people moving worldwide, passed away Friday.
After nearly a century on the air, CBS News Radio signed off, with the final reports airing on Friday, May 22.
Stephen Colbert hosted "The Late Show" for the final time Thursday night as the franchise came to an end after 33 years.
The Red Bull Flugtag Airshow returned to Las Colinas on Saturday after a 12-year hiatus. Teams are tasked with constructing a flying machine and putting it to the test. It's estimated that around 25,000 people attended the event.
A suspect was taken into custody after an attack on Pearl Street Mall in Boulder on June 1 in which there were 15 people and a dog who were victims. The suspect threw Molotov cocktails that burned some of the victims, who were part of a march for Israeli hostages.
The Neonatal Intensive Care Unit babies at Texas Health locations across North Texas celebrated Valentine's Day.
As Anthony Davis prepared for his debut game at the AAC, Dallas Mavericks fans took to the arena to protest the controversial trade.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
