Why AI could end the price tag as we know it
Retailers want to harness the power of artificial intelligence to set personalized prices for shoppers, a consumer protection expert says.
Instacart
Instacart to end AI price tests for retailers following investigation
Instacart had drawn criticism for testing an AI-based system that enabled retailers to charge different prices for the same grocery items.
Instacart ending AI price tests for retailers
Instacart says its ending its controversial system of using AI price tests for retailers. Earlier this month, an investigation by Consumer Reports and progressive think tank Groundwork Collaborative found that Instacart's algorithmic pricing charged various prices for the same item from the same store. Jo Ling Kent reports.
Instacart to pay $60 million in refunds
Instacart has agreed to refund $60 million to customers to settle allegations that the grocery shopping service engaged in deceptive marketing and billing practices, the Federal Trade Commission said Thursday. CBS News reporter Karen Hua has more.
Instacart to pay $60M in refunds over allegations it deceived customers
Instacart's "unlawful tactics" hurt shoppers and raised the cost of groceries, according to the FTC.
Instacart's AI-enabled pricing may be bumping up your grocery bill
Shoppers may be unaware they're paying as much as 23% more than others for the same grocery items on Instacart, a new analysis says.
AI pricing can vary by user, study finds
The popular app Instacart charged customers different prices on the same items bought from the same stores, an investigation from Consumer Reports and progressive think tank Groundwork Collaborative found. Instacart responded, saying, "These tests are not dynamic pricing. Prices never change in real time," adding, "retailers have long tested prices in their physical stores," and saying that 10 retail partners do so in the app. Jo Ling Kent has more.
Actor Angie Harmon says Instacart driver shot and killed her dog
Police said no charges have been filed related to the incident.
A look at Instacart's stock market debut
San Francisco-based grocery delivery company Instacart made its Nasdaq debut on Tuesday, closing at about a 12% gain. Natalie Lung, a technology reporter for Bloomberg, joins CBS News to discuss Instacart's transition to a public company.
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