Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
As Parker continues to grow, its downtown Mainstreet is entering a heyday, according to business owners.
A two-alarm fire damaged a hotel in Estes Park on Friday night. It happened at Expedition Lodge Estes Park just north of Lake Estes.
Thousands of brush piles sit in the foothills counties awaiting controlled burns during an abnormal winter.
Despite a report that shows living areas are safe, community members have health concerns over mold at Aurora Regional Navigation Campus.
A roughly 41-acre parcel of state-owned land in Golden could be transformed into hundreds of new housing units under a proposed public-private partnership aimed at expanding affordable housing.
As Parker continues to grow, its downtown Mainstreet is entering a heyday, according to business owners.
A two-alarm fire damaged a hotel in Estes Park on Friday night. It happened at Expedition Lodge Estes Park just north of Lake Estes.
Thousands of brush piles sit in the foothills counties awaiting controlled burns during an abnormal winter.
Despite a report that shows living areas are safe, community members have health concerns over mold at Aurora Regional Navigation Campus.
A roughly 41-acre parcel of state-owned land in Golden could be transformed into hundreds of new housing units under a proposed public-private partnership aimed at expanding affordable housing.
Watch meteorologist Callie Zanandrie's forecast.
A roughly 41-acre parcel of state-owned land in Golden could be transformed into hundreds of new housing units under a proposed public-private partnership aimed at expanding affordable housing.
As Parker continues to grow in the southeastern part of the Denver metro area, its downtown Mainstreet is entering a heyday, according to business owners.
A two-alarm fire damaged a hotel in Estes Park on Friday night. It happened at Expedition Lodge Estes Park just north of Lake Estes.
The warm and windy winter in Jefferson County is possibly making the wildfire danger worse.
Connor Hellebuyck stopped 41 of Team Canada's 42 shots in the Olympic gold medal match.
The U.S. men's hockey team visited the White House on Tuesday ahead of their upcoming appearance at Tuesday night's State of the Union address by President Trump. One player that won't be there is Brock Nelson.
The U.S. men's hockey team also visited the White House on Tuesday following their gold medal win at the Winter Olympics.
The Penguins have traded defenseman Brett Kulak to the Colorado Avalanche for defenseman Samuel Girard and a second-round pick in the 2028 draft.
The U.S. women's ice hockey team said Monday they will not be attending President Trump's State of the Union address, citing scheduling conflicts.
Renee Good's family said they spent agonizing "hours in limbo," unsure of the details surrounding her fatal shooting by a U.S. Immigration and Customs Enforcement officer in Minneapolis last month.
Conspiracy theories about the Epstein files have racked up millions of views on social media. Here's what to know about 10 of the most viral claims.
Defense Secretary Pete Hegseth announced Friday that the Pentagon would be canceling troops' attendance at some of the nation's top universities.
President Trump said he will give federal agencies six months to phase out their use of Anthropic's AI products.
The criminal civil rights case has also ensnared journalist Don Lemon.
Defense Secretary Pete Hegseth announced Friday that the Pentagon would be canceling troops' attendance at some of the nation's top universities.
President Trump said he will give federal agencies six months to phase out their use of Anthropic's AI products.
The criminal civil rights case has also ensnared journalist Don Lemon.
Former President Bill Clinton denied any knowledge of Jeffrey Epstein's crimes in an opening statement before the House Oversight Committee in New York.
The Federal Reserve has been mounting a closed-door effort to block the Justice Department's subpoenas for chairman Jerome Powell, CBS News has learned.
The Colorado Department of Public Health and Environment says a Broomfield child with a confirmed case of measles recently visited multiple locations across the metro area while they were contagious.
In a few days federal funding will be ending for pediatric brain tumor research, and doctors and families are wrapping up clinical trials and trying to transition the lifesaving work elsewhere.
The Colorado Department of Public Health and Environment has issued a warning about a possible measles exposure at Denver International Airport and a church in Littleton last weekend.
Starting in 2027, the Danish pharma firm will sell its weight-loss and diabetes drugs for $675 per month.
Robert F. Kennedy Jr. has criticized the broadening use of anxiety medications, but doctors and researchers say the MAHA movement is misrepresenting drugs that have been proven to help.
As Parker continues to grow, its downtown Mainstreet is entering a heyday, according to business owners.
Stocks fell Friday after a report showed higher-than-expected inflation and as Wall Street continues to fret over AI-related disruption.
"What did we do wrong?" asks a leader representing Colorado TSA workers as she sees little urgency to find a solution.
Refund amounts for State Farm customers will vary based on their place of residence and insurance premiums.
President Trump's media company, which is merging with a fusion energy player, is exploring whether to spin off Trump Social as a publicly traded concern.
The case of a police officer who allegedly fled after off-duty road rage incident that ended in crash on I-25 is highlighting the hiring pressures small departments in Colorado face.
A popular youth hockey coach in southern Colorado has been arrested for investigation of felony child abuse after colliding on the ice with one of his players in a case that one of the coach's supporters called a "terrifying precedent for youth sports across the country."
A Denver judge this week ordered an area pastor, Tilo Lopez, to pay a family $311,000 in restitution after Lopez was criminally prosecuted in connection with a construction project he said he would do for the family.
The filing comes months after a judge ordered the company to pay more than $116 million for its role in the 2021 death of 6-year-old Wongel Estifanos.
Denver drivers continue to be impacted by a change in how parking tickets are disputed. That system changed in September, when the city eliminated the ability to dispute parking tickets online.