Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
A wildfire that's being called the Hammer Fire has burned more than 4,000 acres on Colorado's Eastern Plains and forced some evacuations on Wednesday evening.
State lawmakers are considering changing the penalties for crimes involving extreme indifference.
Lawyers for the five children and ex-wife of Boulder terror suspect Mohamed Soliman filed an emergency motion seeking to prevent their removal from the U.S.
The Denver Center for the Performing Arts is preparing to welcome "Harry Potter and the Cursed Child" to the Buell Theatre.
Some people though Ken Chlouber was crazy when he proposed holding an ultramarathon at 10,000 feet as a way to draw people to Leadville at a time when the city economy was struggling dramatically.
A wildfire that's being called the Hammer Fire has burned more than 4,000 acres on Colorado's Eastern Plains and forced some evacuations on Wednesday evening.
State lawmakers are considering changing the penalties for crimes involving extreme indifference.
Lawyers for the five children and ex-wife of Boulder terror suspect Mohamed Soliman filed an emergency motion seeking to prevent their removal from the U.S.
The Denver Center for the Performing Arts is preparing to welcome "Harry Potter and the Cursed Child" to the Buell Theatre.
Some people though Ken Chlouber was crazy when he proposed holding an ultramarathon at 10,000 feet as a way to draw people to Leadville at a time when the city economy was struggling dramatically.
A U.S. Customs and Border Protection agent has been charged with assault almost six months after he allegedly shoved a woman to the ground at a protest in Durango.
State lawmakers are considering changing the penalties for crimes involving extreme indifference.
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CBS Colorado's Joe Ruch traveled to windy parts of the state in the First Alert Weather Tracker.
Lawyers for the five children and ex-wife of Boulder terror suspect Mohamed Soliman filed an emergency motion Wednesday, seeking to prevent their removal from the U.S.
Some robots ran the Beijing half-marathon autonomously, while others were controlled remotely, all competing on a parallel course to avoid collisions with human athletes.
Kroenke Sports and Entertainment announced they have contracted a team to broadcast its games in Spanish for the playoffs.
Those in Denver on Saturday likely noticed it was a little more crowded than usual. It wasn't just the nice weather; two big sports games brought tens of thousands of fans to the stands.
It's been a complete season of dominance for the Colorado Avalanche heading into the Stanley Cup playoffs.
The Denver Nuggets will play a regular-season game in Mexico next season. It will be against the Indiana Pacers on Nov. 7 at the Arena CDMX in Mexico City.
The crew of the Mariana notified the U.S. Coast Guard on April 15 that the 145-foot vessel lost its starboard engine during Super Typhoon Sinlaku.
Iran renews attacks in the Strait of Hormuz after Trump says he's extending a ceasefire indefinitely, as thousands more U.S. forces head for the region.
Researchers studied how the drug affected the movements of wild fish in their natural habitats.
"Am I gonna replace a controller and have AI manage the airspace? The answer to that is hell no, that's not gonna happen," Transportation Secretary Sean Duffy told CBS News.
The Consumer Federation of America accused Meta of allowing scam advertisements to "proliferate on its platforms."
State lawmakers are considering changing the penalties for crimes involving extreme indifference.
Navy Secretary John Phelan is leaving his role effective immediately, chief Pentagon spokesman Sean Parnell said Wednesday.
With three weeks left in the legislative session, Democrats in the Colorado Legislature have introduced a bill titled the "No Kings Act."
"Am I gonna replace a controller and have AI manage the airspace? The answer to that is hell no, that's not gonna happen," Transportation Secretary Sean Duffy told CBS News.
President Trump said he's extending the ceasefire until Iran has submitted a proposal in talks with the U.S. "and discussions are concluded."
Millions of people rely on the supplemental insurance to offset the deductibles, copayments, and other costs faced by enrollees in the traditional Medicare program.
Work requirements will encourage people who are able to work to seek and maintain jobs, proponents say. But researchers haven't found that they lower the unemployment rate.
Former Trump Surgeon General Dr. Jerome Adams described Dr. Erica Schwartz as a "home run pick."
Health Secretary Robert F. Kennedy Jr. testified before the House Ways and Means Committee on Thursday, kicking off an expected sprint of seven budget hearings he'll attend over the next week.
CBS News reported Wednesday that Dr. Erica Schwartz was emerging as the president's top pick for the role.
The U.S.-Iran war isn't just driving prices higher for gasoline. Petrochemicals derived from oil and natural gas go into making more than 6,000 consumer products, the Department of Energy says.
Millions of people rely on the supplemental insurance to offset the deductibles, copayments, and other costs faced by enrollees in the traditional Medicare program.
A program in Colorado is shaping the next generation of builders, designers, and engineers.
The Consumer Federation of America accused Meta of allowing scam advertisements to "proliferate on its platforms."
Shippers have pledged to share refunds with customers who paid tariffs once the government issues refunds.
A Denver family is sharing their story after thieves got away with the steel sculpture that stood outside their home for over a decade.
When the Orion spacecraft lifted off April 1, four astronauts were aboard -- but for the families of dozens of workers who died before the launch, the mission carried something else: the weight of those who would never see it fly.
A single malfunctioning piece of new equipment triggered a recent, sweeping power outage at Denver International Airport — an incident that stranded passengers in elevators and delayed nearly 500 flights.
Anticipating a challenging summer wildfire season, forecasters with Colorado's Division of Fire Prevention and Control are preparing to rely heavily on a pair of state-owned aircraft-both to detect fires early and to assist in fighting them once they ignite.
CBS Colorado is investigating a trucking company involved in a crash at a gas station in the southern part of the Denver metro area last month.