Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
On Saturday, alumni of South High School in Denver came out to the school to learn a little more about their alma mater on its 100 year anniversary celebration.
The Department of the Air Force announced this week that Buckley Space Force Base in Colorado is one of two preferred locations for planned microreactors.
Two drivers were formally charged last week for street racing in central Grand Junction last December. One of the those drivers faces two counts of vehicle homicide after one of the cars hit and killed a man crossing the street.
With one month left in their production in Denver, the cast of the show sat down with CBS News Colorado to share how their comedy is bolstered with quick action backstage.
A Colorado mom says a program implemented by President Donald Trump's administration helped her family after her daughter was the victim of a severe crash.
On Saturday, alumni of South High School in Denver came out to the school to learn a little more about their alma mater on its 100 year anniversary celebration.
The Department of the Air Force announced this week that Buckley Space Force Base in Colorado is one of two preferred locations for planned microreactors.
Two drivers were formally charged last week for street racing in central Grand Junction last December. One of the those drivers faces two counts of vehicle homicide after one of the cars hit and killed a man crossing the street.
With one month left in their production in Denver, the cast of the show sat down with CBS News Colorado to share how their comedy is bolstered with quick action backstage.
A Colorado mom says a program implemented by President Donald Trump's administration helped her family after her daughter was the victim of a severe crash.
The Denver Center for the Performing Arts is wrapping up a multi-month production of “Dracula: a Comedy of Terrors” at the Garner Galleria. With one month left in their production in Denver, the case of the show sat down with CBS News Colorado to share how their comedy is bolstered with quick action backstage.
Watch meteorologist Callie Zanandrie's forecast.
It's Boulder International Film Festival (BIFF) weekend, and every year, co-founder Kathy Beeck helps bring in dozens of movies from around the world. Marking his third appearance at the festival, this year's honored celebrity guest is Alec Baldwin.
Two U.S. congressman representing Colorado have found a way to transcend current division, distrust and dysfunction.
One Parker family is sharing their story after a recent meeting with top officials in President Trump's administration involved with the VOICE Program.
On Friday morning, the Colorado Rockies confirmed they have sold 40% of the team's ownership to the Penner Family, the same family that owns a majority stake in the Denver Broncos.
The Penner Sports Group, part of the ownership of the Denver Broncos, has purchased a minority stake in the Colorado Rockies.
Denver Pioneers beat Michigan 4-3 in the second overtime Thursday night and advance for a chance to win their third national title in five years.
The NFL is being investigated for practices that allegedly harm consumers for licensing games to multiple platforms — paid streaming platforms, paid cable networks, and others, sources said.
This is Michigan's second NCAA title in school history, and the win ends a 26-year national championship drought for the Big Ten.
The destroyers were beginning mine-clearing operations in the vital waterway, U.S. Central Command said Saturday.
The Artemis II crew's nine-day moon mission set a record for the farthest any human has ever traveled from Earth. Here's a look at the key moments.
Transportation Secretary Sean Duffy pointed out that gamers "have many of the hard skills it takes to be a successful controller."
Inflation rose at an annual rate of 3.3% in March, driven by the sharpest monthly increase in gas prices since 1967.
White House aides got an email last month telling them not to place bets on prediction markets with nonpublic information, multiple administration officials told CBS News.
Two U.S. congressman representing Colorado have found a way to transcend current division, distrust and dysfunction.
A progressive activist has filed a lawsuit in Denver District Court against two democratic state lawmakers who attended an expensive retreat with lobbyists.
Transportation Secretary Sean Duffy pointed out that gamers "have many of the hard skills it takes to be a successful controller."
Colorado is losing businesses and jobs at an alarming rate. Now, the ones who've stuck around are calling on state leaders to make changes before things get even worse.
White House aides got an email last month telling them not to place bets on prediction markets with nonpublic information, multiple administration officials told CBS News.
The technology the Colorado father developed, called Delivery Date AI, analyzes standard ultrasound images to estimate when a baby is likely to arrive, rather than relying solely on a traditional due date based on a 40‑week pregnancy.
Some states already don't have enough staff to quickly process Medicaid applications and answer enrollees' phone calls. Researchers say they may not be prepared to handle new Medicaid work rules, predicting people will lose coverage as a result.
Two more drug-making giants, Abbvie and Genentech, will start selling popular medications on the White House's discounted pharmaceutical site as soon as Monday.
Behind some of the viral physiques lies a troubling trend: the use of a powerful drug never approved for humans.
The Environmental Protection Agency also added microplastics to its contaminant candidate list for the first time.
Inflation rose at an annual rate of 3.3% in March, driven by the sharpest monthly increase in gas prices since 1967.
The technology the Colorado father developed, called Delivery Date AI, analyzes standard ultrasound images to estimate when a baby is likely to arrive, rather than relying solely on a traditional due date based on a 40‑week pregnancy.
Colorado is losing businesses and jobs at an alarming rate. Now, the ones who've stuck around are calling on state leaders to make changes before things get even worse.
Few ships passed through the waterway Wednesday and Thursday despite a ceasefire agreement that was supposed to open the waterway key to transiting oil across the globe.
The average U.S. property tax bill rose 3.7% last year to $4,427, outpacing inflation even as the typical home lost value.
A single malfunctioning piece of new equipment triggered a recent, sweeping power outage at Denver International Airport — an incident that stranded passengers in elevators and delayed nearly 500 flights.
Anticipating a challenging summer wildfire season, forecasters with Colorado's Division of Fire Prevention and Control are preparing to rely heavily on a pair of state-owned aircraft-both to detect fires early and to assist in fighting them once they ignite.
CBS Colorado is investigating a trucking company involved in a crash at a gas station in the southern part of the Denver metro area last month.
A Denver jury has found activist Regan Benson, a frequent critic of police, guilty of "doxing" a Denver police commander during a livestream last September, in what appears to be the first conviction under Colorado's anti-doxing law.
Fire chiefs in two departments northwest of Denver, Westminster and Arvada, say gaps in emergency dispatch technology between neighboring departments can slow response times and, in some cases, limit how quickly help arrives.