Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
Lawmakers spent hours debating a bill that would ban jails from using body-worn cameras to videotape strip searches. The legislation comes after a former jail commander was charged with over 100 counts in a strip-search scandal.
Volunteers in one Colorado town are getting ready to shave their heads for a good cause this St. Patrick's Day. St. Baldrick's Foundation is hosting a head-shaving fundraiser at The Wild Game in Evergreen on March 17.
Avalanche danger remains elevated across parts of Colorado's northern mountains Thursday, where forecasters warn that large and potentially deadly slides are still possible.
Colorado health officials have identified two additional cases of measles, bringing the total number to nine in the Broomfield outbreak.
A fire forced mandatory evacuations for a neighborhood near Fort Collins in Northern Colorado. Those evacuations were lifted just before 1 p.m.
Fire danger is surging back into the weather picture for the rest of the week right on into the start of the weekend. Thursday is a First Alert Weather Day for the return of critical fire weather conditions across most of eastern Colorado including Denver and areas near the base of the Front Range foothills.
Lawmakers spent hours debating a bill that would ban jails from using body-worn cameras to videotape strip searches. The legislation comes after a former jail commander was charged with over 100 counts in a strip-search scandal.
Volunteers in one Colorado town are getting ready to shave their heads for a good cause this St. Patrick's Day. St. Baldrick's Foundation is hosting a head-shaving fundraiser at The Wild Game in Evergreen on March 17.
CBS News Colorado's new documentary, "Making Ends Meet," follows hard-working Colorado families facing financial hurdles that defy easy solutions.
Avalanche danger remains elevated across parts of Colorado's northern mountains Thursday, where forecasters warn that large and potentially deadly slides are still possible.
A fire has forced mandatory evacuations for a neighborhood near Fort Collins in Northern Colorado.
Strong winds causing issues on some Colorado highways, as well as I-25 and I-70.
Power outages impact more than 23,000 customers along Front Range on Thursday.
The eastbound lanes of I-70 were closed in Golden for a couple of hours on Thursday morning after a semi tipped over.
The eastbound lanes of I-70 were closed in Golden on Thursday after a semi tipped over.
As the Colorado Avalanche took to the ice for their morning skate at Ball Arena on Tuesday, 17-year-old Sabrina Cassano stood along the glass smiling ear to ear.
Nathan MacKinnon scored his NHL-leading 43rd goal and scored the winning goal in a shootout, lifting the Colorado Avalanche to a 3-2 victory over the Minnesota Wild on Sunday in a matchup between two of the NHL's top four teams in points.
Iran's women's soccer team was branded "traitors" after declining to sing their national anthem at the Asian Cup in Australia, fueling fear for the women if they returned home.
Oksana Masters has competed at every Paralympics since 2012 and is the most decorated American Winter Paralympian.
A Denver-based UFC fighter will be representing Colorado in the octagon this Saturday night in Las Vegas.
More than 300 TSA officers have quit since the partial government shutdown began last month, according to agency statistics obtained by CBS News.
The U.S. Treasury Department on Thursday sanctioned six individuals and two companies accused of aiding North Korea in running a global scheme using remote IT workers to fund their weapons program.
Attacks on shipping traffic and energy infrastructure in the Persian Gulf temporarily pushed oil back above $100 a barrel, stoking investor fears.
As pennies begin to disappear, states are grappling with a "rounding" problem for cash purchases that would have included them in the past.
The Senate failed for a fourth time to advance a funding bill for the Department of Homeland Security, with no deal in sight.
Lawmakers spent hours debating a bill that would ban jails from using body-worn cameras to videotape strip searches. The legislation comes after a former jail commander was charged with over 100 counts in a strip-search scandal.
More than 300 TSA officers have quit since the partial government shutdown began last month, according to agency statistics obtained by CBS News.
The U.S. Treasury Department on Thursday sanctioned six individuals and two companies accused of aiding North Korea in running a global scheme using remote IT workers to fund their weapons program.
The first week of the U.S.'s war with Iran cost around $11.3 billion, military officials told members of Congress in a briefing this week, according to sources familiar with the meeting.
The Senate failed for a fourth time to advance a funding bill for the Department of Homeland Security, with no deal in sight.
Colorado health officials have identified two additional cases of measles, bringing the total number to nine in the Broomfield outbreak.
A measles outbreak tied to local schools has some parents in the Broomfield community weighing difficult decisions about everyday activities, especially those with infants too young to be vaccinated.
Dentists, hygienists, and researchers say a shortage of rural dental care professionals and worsening oral hygiene since the COVID-19 pandemic mean more kids are ending up in the emergency room for tooth decay.
The zipper head on the recalled HALO Magic Sleepsuits poses a danger to babies, according to the U.S. Consumer Product Safety Commission.
In July, Prasad was briefly forced from his job, but was reinstated less than two weeks later.
Attacks on shipping traffic and energy infrastructure in the Persian Gulf temporarily pushed oil back above $100 a barrel, stoking investor fears.
As pennies begin to disappear, states are grappling with a "rounding" problem for cash purchases that would have included them in the past.
Whether the Iran war-linked leap in the price of gas will give a shot in the arm to EV sales will depend on a variety of factors, experts say, so the answer isn't clear-cut.
President Trump ordered the release of 172 million barrels of oil from the U.S.'s Strategic Petroleum Reserve on Wednesday, after oil prices rocketed to their highest levels in years amid the U.S.'s war with Iran.
A 2024 government lawsuit accused Invitation Homes of deceiving renters about lease costs, charging undisclosed junk fees and other unlawful practices.
There's harsh criticism of a Colorado police officer charged with failing to report a crash -- a crash investigators say he was partially responsible for while off-duty. Some of the strongest criticism is coming from an unexpected place.
A CBS Colorado investigation has learned the City of Denver has spent $110,000 on a 14-month investigation of Denver Police Division Chief Magen Dodge, but is refusing to release the completed investigation, which was finalized three months ago.
A Colorado family is calling for change and sharing their struggle after a clinical trial their son relied on suddenly ended.
The case of a police officer who allegedly fled after off-duty road rage incident that ended in crash on I-25 is highlighting the hiring pressures small departments in Colorado face.
A popular youth hockey coach in southern Colorado has been arrested for investigation of felony child abuse after colliding on the ice with one of his players in a case that one of the coach's supporters called a "terrifying precedent for youth sports across the country."