Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
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Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
The City of Walsenburg is still under a disaster declaration and boil advisory two days after a major water main break. On Sunday, Colorado Parks and Wildlife announced it will be opening up public showers to help residents.
People living in southeast Aurora are losing sleep due to a loud droning noise that suddenly began in the neighborhood, and they're worried a nearby fracking operation may be the cause.
Power outages continue to affect customers across Colorado's foothills and high country due to this week's high winds.
A woman was hospitalized Sunday after she was wounded in a drive-by shooting in Aurora while she was sitting at a bus stop.
The snow is expected to taper off through the morning as drier air moves into the region. While snowfall amounts are limited for the metro area, conditions remain active because of strong winds and colder temperatures.
The snow is expected to taper off through the morning as drier air moves into the region. While snowfall amounts are limited for the metro area, conditions remain active because of strong winds and colder temperatures.
The City of Walsenburg is still under a disaster declaration and boil advisory two days after a major water main break. On Sunday, Colorado Parks and Wildlife announced it will be opening up public showers to help residents.
People living in southeast Aurora are losing sleep due to a loud droning noise that suddenly began in the neighborhood, and they're worried a nearby fracking operation may be the cause.
Power outages continue to affect customers across Colorado's foothills and high country due to this week's high winds.
CBS News Colorado's new documentary, "Making Ends Meet," follows hard-working Colorado families facing financial hurdles that defy easy solutions.
Denver Summit FC took to the pitch for the first time on Saturday. They're still waiting on their first win, but fans came out en force to watch parties across the metro area to cheer for the new team.
After 30 days of searching, CPW has called off efforts to locate an uncollared wolf engaged in chronic depredation due to difficult terrain and lack of snow.
Thousands of customers had their power restored on Saturday night. Xcel Energy began positioning hundreds of crew members to inspect powerlines and make repairs after intense winds began to die down.
Watch meteorologist Callie Zanandrie's forecast.
Girls & Science is CBS Colorado's commitment to introducing girls to STEM careers. We teamed up with CSU Spur for the 2nd Saturday at the Spur event at the National Western Complex Campus on Saturday, where girls had the chance to learn about careers in medicine, music, meteorology and more.
As the Colorado Avalanche took to the ice for their morning skate at Ball Arena on Tuesday, 17-year-old Sabrina Cassano stood along the glass smiling ear to ear.
Nathan MacKinnon scored his NHL-leading 43rd goal and scored the winning goal in a shootout, lifting the Colorado Avalanche to a 3-2 victory over the Minnesota Wild on Sunday in a matchup between two of the NHL's top four teams in points.
Iran's women's soccer team was branded "traitors" after declining to sing their national anthem at the Asian Cup in Australia, fueling fear for the women if they returned home.
Oksana Masters has competed at every Paralympics since 2012 and is the most decorated American Winter Paralympian.
A Denver-based UFC fighter will be representing Colorado in the octagon this Saturday night in Las Vegas.
U.S. intelligence has circulated to President Trump's inner circle that Iran's late supreme leader had misgivings about his son replacing him, viewing Ayatollah Mojtaba Khamenei as not very bright.
Hollywood's biggest stars are gearing up for the 98th annual Academy Awards. Here is what to know and how to watch the 2026 Oscars.
In an exclusive interview with CBS News Saturday, Federal Communications Chair Brendan Carr doubled down on his warning that broadcast licenses could be revoked amid President Trump's criticisms of media coverage of the war in Iran.
Federal Communications Commission Chair Brendan Carr did not name specific networks, but his post included a reference to a Saturday morning Truth Social post from the president.
TSA officers faced their first full missed paycheck Friday.
U.S. intelligence has circulated to President Trump's inner circle that Iran's late supreme leader had misgivings about his son replacing him, viewing Ayatollah Mojtaba Khamenei as not very bright.
In an exclusive interview with CBS News Saturday, Federal Communications Chair Brendan Carr doubled down on his warning that broadcast licenses could be revoked amid President Trump's criticisms of media coverage of the war in Iran.
Federal Communications Commission Chair Brendan Carr did not name specific networks, but his post included a reference to a Saturday morning Truth Social post from the president.
TSA officers faced their first full missed paycheck Friday.
With oil markets paralyzed by the U.S.-Iran war, the Trump administration says it could escort ships through the Strait of Hormuz — a massive undertaking that experts say could already be in the preparatory stages.
Even people with six-figure incomes are making financial sacrifices to pay for medical care, a new study finds.
Colorado health officials have identified two additional cases of measles, bringing the total number to nine in the Broomfield outbreak.
Crystalline silica, which is released into the air when workers cut and polish engineered stone for kitchen countertops, can scar human lungs beyond repair.
A measles outbreak tied to local schools has some parents in the Broomfield community weighing difficult decisions about everyday activities, especially those with infants too young to be vaccinated.
Dentists, hygienists, and researchers say a shortage of rural dental care professionals and worsening oral hygiene since the COVID-19 pandemic mean more kids are ending up in the emergency room for tooth decay.
With oil markets paralyzed by the U.S.-Iran war, the Trump administration says it could escort ships through the Strait of Hormuz — a massive undertaking that experts say could already be in the preparatory stages.
Two Democratic lawmakers are proposing tax reforms that would eliminate federal income taxes for millions of Americans.
Parts defect affecting Highlander and Highlander Hybrid vehicles can increase the risk of injury, according to a safety notice. Here's what to know.
GDP grew at a sluggish 0.7% pace in the final months of 2025 as the government shutdown hurt economic activity.
The Trump administration has launched investigations into dozens of countries accused of failing to crack down on forced labor, flexing a law that lets the federal government impose tariffs.
Prosecutors in El Paso County have decided not to pursue criminal charges against a youth hockey coach in southern Colorado, saying there is insufficient evidence to prosecute him.
Law enforcement authorities in Arizona have arrested and jailed a former Colorado resident, Keith Carl Jones, on sex-related charges, 30 years after he was connected to the unsolved disappearance of a Castle Rock woman.
There's harsh criticism of a Colorado police officer charged with failing to report a crash -- a crash investigators say he was partially responsible for while off-duty. Some of the strongest criticism is coming from an unexpected place.
A CBS Colorado investigation has learned the City of Denver has spent $110,000 on a 14-month investigation of Denver Police Division Chief Magen Dodge, but is refusing to release the completed investigation, which was finalized three months ago.
A Colorado family is calling for change and sharing their struggle after a clinical trial their son relied on suddenly ended.