Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Watch CBS News
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
The Denver Center for the Performing Arts is planning to pick one lucky teenager in Colorado to sit in the pit during a live performance of the hit Broadway musical "Hell's Kitchen."
Evacuation orders were issued Friday afternoon for residents near a wildfire burning east of San Luis, Colorado.
Colorado state Rep. Yara Zokaie says her relatives in Iran are struggling as the U.S. and Israeli's war with Iran continues.
On Friday afternoon, the Colorado Emergency Management Office announced an evacuation order for areas near the 24 Fire near Penrose.
The unusual season is changing how people use outdoor facilities and how the City of Aurora manages them.
The Denver Center for the Performing Arts is planning to pick one lucky teenager in Colorado to sit in the pit during a live performance of the hit Broadway musical "Hell's Kitchen."
Evacuation orders were issued Friday afternoon for residents near a wildfire burning east of San Luis, Colorado.
Colorado state Rep. Yara Zokaie says her relatives in Iran are struggling as the U.S. and Israeli's war with Iran continues.
On Friday afternoon, the Colorado Emergency Management Office announced an evacuation order for areas near the 24 Fire near Penrose.
The unusual season is changing how people use outdoor facilities and how the City of Aurora manages them.
The Denver Center for the Performing Arts is planning to pick one lucky teenager in Colorado to sit in the pit during a live performance of the hit Broadway musical "Hell's Kitchen."
The unusual season is changing how people use outdoor facilities and how the City of Aurora manages them.
The Denver Center for the Performing Arts Broadway and Cabaret announced the 2026-2027 season on Tuesday.
On Friday, Denver broke a 119-year-old temperature record when it reached 81 degrees. The old record for March 20 was 80 degrees set in 1907.
Aurora police are investigating an early morning crash at Alameda and Havana after a failed traffic stop.
The Colorado State University women's basketball team is headed to the Big Dance, as the Mountain West Champions are set to play in March Madness for the first time since 2016.
The WNBA and its players' union reached a verbal agreement on a transformational new collective bargaining agreement early Wednesday morning, both sides said.
With the game tied going into the 9th, Eugenio Suárez smacked a double into left-center field to score pinch runner Javier Sonoja for what would prove to be the winning run.
Thousands of entries were submitted to choose the name of the Pecos League baseball team in Grand Junction, Colorado.
The Burnham Yard Small Area Plan hopes to include recommendations for affordable housing, public infrastructure, parks, open space and other considerations.
Chuck Norris' family said his death at 86 was sudden, but did not share any details on the cause.
The Trump administration argued that Harvard unlawfully discriminated against Jewish and Israeli students, in violation of federal civil rights law.
The FCC announced Thursday that it had approved the $6.2 billion merger of major broadcast station owners Nexstar and Tegna.
Mortgage rates, though still well below their level a year ago, have edged up since the Iran war erupted. Here's why.
Every 1-cent increase in gasoline prices reduces consumer spending by $1.5 billion annually, one economist says.
Colorado state Rep. Yara Zokaie says her relatives in Iran are struggling as the U.S. and Israeli's war with Iran continues.
On Thursday, Colorado Congresswoman Lauren Boebert said she's against any additional funding for the war, stating that the nation needs to prioritize "America First policies right now."
Two Colorado lawmakers have proposed a bill to address racial disparity when it comes to maternal mortality rates.
The Trump administration argued that Harvard unlawfully discriminated against Jewish and Israeli students, in violation of federal civil rights law.
A new bill proposed in the state legislature hopes to save lives on Colorado's highways.
Two Colorado lawmakers have proposed a bill to address racial disparity when it comes to maternal mortality rates.
The federal class-action lawsuit claims that, for years, state officials have known that they're harming already vulnerable children by keeping them in detention, even after judges have said they should be released.
Colorado voters will decide whether transgender children can play sports with the gender that matches their gender identity or whether they'll be forced to play with other children of the same gender they were assigned at birth.
A judge blocked a set of changes to the childhood vaccine schedule recommended by allies of Health and Human Services Secretary Robert F. Kennedy, dealing a setback to the Trump administration's efforts to overhaul federal vaccine policy.
Patchwork state policies and limited federal oversight have led to a fragmented system for tracking organ donor status.
The FCC announced Thursday that it had approved the $6.2 billion merger of major broadcast station owners Nexstar and Tegna.
Mortgage rates, though still well below their level a year ago, have edged up since the Iran war erupted. Here's why.
Every 1-cent increase in gasoline prices reduces consumer spending by $1.5 billion annually, one economist says.
Stanford economists estimate that the typical U.S. household will spend an additional $740 on gas this year because of the jump in global oil prices.
A Denver small business owner was given 60 days to vacate his store, so his customers stepped up to make sure he stayed on his feet.
One day after DIA's general counsel filed a federal lawsuit against the city and three of Mayor Mike Johnston's appointees -- alleging unethical and potentially illegal behavior, and claiming they were plotting to oust airport CEO Phil Washington -- one of the appointees, City Attorney Miko Brown, responded by saying of the claims in the lawsuit, "I know they're upsetting."
A woman whose aging mother was charged thousands of dollars to change a lock reached out to CBS Colorado in hopes that the station would help them get the money back.
A senior lawyer at Denver International Airport filed a federal lawsuit against the city and three top officials, claiming he was pushed out of his job after warning about possible alleged violations of law and more.
A CBS Colorado investigation has found Denver may now be subsidizing fire protection for neighboring cities -- despite deals that were supposed to save money -- as the city faces deep budget cuts and layoffs.
Eleven Denver City Council members voluntarily reimbursed the city for 2025 furlough days with reimbursement amounts ranging from $762.60 up to $1,969.92. Most of the council members' reimbursements were around $1,300.