Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Watch CBS News
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Southwest Airlines flight attendants will begin preparing the cabin for landing at a higher altitude to reduce the risk of turbulence injuries.
Bigger bins and premium-priced seating with added legroom are just some of the changes the carrier is betting will win over customers.
Passengers complain that carriers often increase the points needed to get a free flight or limit the number of seats that can be earned.
The Dallas-based airline is putting an end to its open seating policy, will begin offering premium seating and is introducing redeye flight options.
Airline officials say they are aware of a series of incidents where cans have ruptured, resulting in an onboard mess and reports of about 20 injuries to employees so far this summer.
The Federal Aviation Administration is investigating a Southwest Airlines passenger flight that plunged within several hundred feet of the ocean off Hawaii in April.
The discount carrier, which has long withheld its fares from travel sites, said it wants to extend the reach of Southwest.com.
Turbulence, which causes planes to suddenly jolt while in flight, is considered a fairly normal occurrence.
The $140 million agreement includes a $35 million fine, stemming from the nightmare last holiday season when Southwest canceled thousands of flights and stranded more than 2 million travelers.
Mary MacCarthy said she was questioned by police about human trafficking while traveling with her biracial daughter after a Southwest Airlines employee reported them as suspicious.
A lack of "operational resilience" led carrier to cancel 16,000 flights, carrier's chief operating officer said.
The proposed legislation also includes a limit on fees for baggage and seating.
The company has completed 95% of reimbursements, its CEO said Thursday.
Losses from refunds and cancellations exceed net profit Southwest made in first nine months of year.
Southwest's initial offer of vouchers for canceled flights violated its contract of carriage, passenger alleges.
A pilot with the carrier alleges she was retaliated against after accusing a coworker of sexual misconduct.
Many people traveling through Denver International Airport Monday struggled to get to their destinations after a long and frustrating weekend of flight cancellations and delays.
Most foot traffic at Denver International Airport Sunday morning was moving smoothly.
As warm temperatures continue and spring weather moves in, Aurora is preparing for increased traffic to local pools.
Two statues from a foundry in Northern Colorado have completed a tour across the country that lasted over a week and are now installed in front of the Smithsonian National Museum of Natural History.
A man was killed and two people injured early Saturday morning when a car rear-ended a pickup truck on Interstate 225. Two other people ran from the crash scene.
Police are investigating a shooting at an apartment complex in Longmont on Wednesday that left one juvenile dead. His stepbrother is now facing murder charges.
An Olympic-style competition featuring more than 20 events is set to take center stage in Denver this summer for the first time.
As warm temperatures continue and spring weather moves in, Aurora is preparing for increased traffic to local pools.
Two statues from a foundry in Northern Colorado have completed a tour across the country that lasted over a week and are now installed in front of the Smithsonian National Museum of Natural History.
A man was killed and two people injured early Saturday morning when a car rear-ended a pickup truck on Interstate 225. Two other people ran from the crash scene.
Police are investigating a shooting at an apartment complex in Longmont on Wednesday that left one juvenile dead. His stepbrother is now facing murder charges.
An Olympic-style competition featuring more than 20 events is set to take center stage in Denver this summer for the first time.
Investigators are asking the public to help locate a vehicle they said was involved in a hit-and-run in Denver on Friday night.
West Metro Fire Rescue saved a driver after they crashed into the water at Jewell Park in Lakewood on Friday night.
The controversial Crowsnest annexation petition in Castle Pines has been withdrawn by the developer, as Castle Pines prepares to consider creating an annexation policy.
Erie officials say they may shut off water to homes that ignore irrigation restrictions, calling the move an "extraordinary" step as unseasonably warm weather strains the town's limited winter supply.
CBS Colorado's "Meet the Mentor" special aired on March 21. The special highlights Girls & Science female mentors and their careers in STEM.
DraftKings pushed back on the accusation, saying in a statement that it is not engaging in trademark infringement.
Nathan MacKinnon had three assists in Colorado's 4-1 victory over the Chicago Blackhawks, helping the Avalanche become the first NHL team to clinch a playoff spot this season.
The Colorado State women's basketball team is heading home after a disappointing loss in the opening round of the NCAA Tournament on Friday night.
The Colorado State University women's basketball team is headed to the Big Dance, as the Mountain West Champions are set to play in March Madness for the first time since 2016.
The WNBA and its players' union reached a verbal agreement on a transformational new collective bargaining agreement early Wednesday morning, both sides said.
Robert Mueller served as FBI director from 2001 to 2013 and led the investigation into allegations of Russian meddling in the 2016 presidential election.
DraftKings pushed back on the accusation, saying in a statement that it is not engaging in trademark infringement.
Local reports estimate that roughly 40,000 people gathered across central Seoul to watch K-pop band BTS reunite.
Wait times aren't expected to improve until government funding is restored and TSA officers receive paychecks.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
Robert Mueller served as FBI director from 2001 to 2013 and led the investigation into allegations of Russian meddling in the 2016 presidential election.
Wait times aren't expected to improve until government funding is restored and TSA officers receive paychecks.
The Trump administration has been strategizing methods and options to secure or extract Iran's nuclear materials, according to multiple sources, as the military campaign against Tehran enters a more uncertain phase.
Colorado state Rep. Yara Zokaie says her relatives in Iran are struggling as the U.S. and Israeli's war with Iran continues.
A federal judge has struck down some of the Defense Department's strict controls on how journalists with access to the Pentagon are allowed to report — ending a policy that caused many news outlets to leave the Pentagon.
Two Colorado lawmakers have proposed a bill to address racial disparity when it comes to maternal mortality rates.
The federal class-action lawsuit claims that, for years, state officials have known that they're harming already vulnerable children by keeping them in detention, even after judges have said they should be released.
Colorado voters will decide whether transgender children can play sports with the gender that matches their gender identity or whether they'll be forced to play with other children of the same gender they were assigned at birth.
A judge blocked a set of changes to the childhood vaccine schedule recommended by allies of Health and Human Services Secretary Robert F. Kennedy, dealing a setback to the Trump administration's efforts to overhaul federal vaccine policy.
Patchwork state policies and limited federal oversight have led to a fragmented system for tracking organ donor status.
CBS News announced Friday that CBS News Radio will be shutting down this spring after nearly 100 years of broadcasting, citing "challenging economic realities."
A pharmaceutical company issued the recall after receiving complaints of "gel-like mass and black particles" in the product, the FDA said.
The FCC announced Thursday that it had approved the $6.2 billion merger of major broadcast station owners Nexstar and Tegna.
Mortgage rates, though still well below their level a year ago, have edged up since the Iran war erupted. Here's why.
Every 1-cent increase in gasoline prices reduces consumer spending by $1.5 billion annually, one economist says.
One day after DIA's general counsel filed a federal lawsuit against the city and three of Mayor Mike Johnston's appointees -- alleging unethical and potentially illegal behavior, and claiming they were plotting to oust airport CEO Phil Washington -- one of the appointees, City Attorney Miko Brown, responded by saying of the claims in the lawsuit, "I know they're upsetting."
A woman whose aging mother was charged thousands of dollars to change a lock reached out to CBS Colorado in hopes that the station would help them get the money back.
A senior lawyer at Denver International Airport filed a federal lawsuit against the city and three top officials, claiming he was pushed out of his job after warning about possible alleged violations of law and more.
A CBS Colorado investigation has found Denver may now be subsidizing fire protection for neighboring cities -- despite deals that were supposed to save money -- as the city faces deep budget cuts and layoffs.
Eleven Denver City Council members voluntarily reimbursed the city for 2025 furlough days with reimbursement amounts ranging from $762.60 up to $1,969.92. Most of the council members' reimbursements were around $1,300.