Southwest's new boarding process off to bumpy start
Some travelers are finding they don't have storage above their seats when they get on the plane because early boarders are taking up the overhead bins.
Southwest Airlines
Southwest is making adjustments after new boarding process
Southwest Airlines says its making adjustments to its boarding process two weeks after the discount carrier switched to assigned seating. Officials with the airline told CBS News that one of the main issues the airline is troubleshooting is overhead bin space.
Southwest Airlines launches assigned seating
For the first time, Southwest passengers will have assigned seats -- a major change for the airline's longtime customers. The new policy also meant changing the cabin layout of every plane in the Southwest fleet to add new extra legroom and preferred seating sections.
Fine against Southwest for 2022 winter storm cancellations waived by DOT
Under a 2023 settlement reached by the Biden administration, Southwest agreed to a $140 million civil penalty after the company canceled thousands of flights during a winter storm in 2022.
An inside look at Southwest Airlines' changes geared toward premium travel
While Southwest is ditching open seating, it's adding bigger overhead bins, extra legroom in some seats and more as it adjusts to the premium travel demand.
Breaking down Southwest's seating changes
Southwest Airlines, long known for its open boarding policy, is rolling out assigned seating for the first time. The change marks a major shift as the carrier caters to growing demand for premium travel options, allowing passengers to pay for seat upgrades starting next year.
Inside first flights using new cockpit barriers
It's been nearly a quarter century since 9/11, when terrorists hijacked commercial jetliners and turned them into weapons of mass destruction. Now, after years of delays, planes are adding a new layer of security. Kris Van Cleave got a preview.
Southwest Airlines' upcoming policy for plus-sized passengers questioned
Southwest Airlines will soon require travelers who don't fit within the armrests of their seat to pay for an extra one in advance, part of a string of recent changes the carrier is making.
New video shows pilot failing sobriety test
New body camera footage shows the moments a former Southwest pilot is questioned about his sobriety by police after TSA agents claimed he smelled of alcohol. David Allsop was given a sobriety test on the jet bridge and subsequently arrested for a DUI ahead of a flight he was supposed to pilot from Savannah to Chicago.
More on Southwest's close call
Passengers are reacting to the aggressive maneuver that a Southwest pilot had to make to avoid a collision with another jet as just minutes after the plane took off from the Hollywood Burbank Airport in California.
Southwest announces when passengers can book assigned seating
Southwest is providing details about its new assigned seating and boarding policy. Here's what to know.
How Southwest Airlines is implementing changes to address heat hazards
Southwest Airlines launched a multi-million dollar initiative after extreme summer heat led to beverage cans bursting on flights.
Southwest tries to stop exploding soda cans
Soda cans are exploding after enduring extreme heat, injuring flight attendants on Southwest Airlines planes. The company is experimenting with air-conditioned trucks to avoid the danger. CBS News senior transportation correspondent Kris Van Cleave has the latest.
Love at the office
In the era of #MeToo and an increased awareness of sexual harassment in the workplace, is dating or marrying your officemates still a thing? Yes, says CBS News correspondent Tony Dokoupil (who met his wife on the job). He finds that some companies even boast of their amorous workers. Take Southwest Airlines (stock ticker acronym: LUV), where the expression "Love is in the air" takes on new meaning for staffers and flight attendants who are couples.
Herb and his Airline
Can flying be fun? That's the goal of Southwest Airlines CEO Herb Kelleher, who is determined to offer reliable on-time service at an affordable price. Steve Kroft profiles the airline president and his innovative approach to the business.
60 Minutes archive: Southwest's Herb Kelleher
In 1989, Steve Kroft profiled Herb Kelleher, the co-founder of Southwest Airlines, and his innovative no-frills approach to the airline business
Southwest announces its new baggage fees for checked bags
Southwest Airlines, which previously had a free checked bag policy, says it will start charging $35 for each first checked bag.
Cost of checked bags on Southwest
As the busy summer travel season gets underway, so does Southwest's new checked bag policy. On all new bookings, the first checked bag will cost $35 and the second will be $45. CBS News senior transportation correspondent Kris Van Cleave has more.
Southwest flight returns to gate after passenger's phone ignites
A Southwest flight returned to its gate at El Paso International Airport on Wednesday after a passenger's phone appeared to ignite during the departure taxi.
Southwest lists new fare options after nixing open seating last year
Passengers flying Southwest, which has abandoned open seating, will soon have several fare options when booking a flight. Here's what to know.
Southwest Airlines flight almost takes off from taxiway rather than runway
A Southwest Airlines flight almost took off from a taxiway, rather than a runway, at Orlando International Airport in Florida before an air traffic controller stopped the plane, officials said.
Details on Southwest checked bag changes
Southwest Airlines is set to begin charging customers for checked bags, the last major airline to tack on baggage fees for most passengers. Hannah Towey, associate editor for Conde Nast Traveler, joined CBS News to discuss the change.
Southwest Airlines changing bag policy
Southwest Airlines is changing its "bags fly free" policy in hopes of attracting customers to sign up for the Southwest-branded credit card. CBS News' Janet Shamlian reports.
Southwest to start charging for checked bags
On May 28, Southwest Airlines will start charging most of its customers for checked bags for the first time in its history. Flyers who are part of the company's A-List Preferred program and those selecting Business Select tickets will be exempt. Previously, the airline allowed passengers to have two free checked bags regardless of ticket status.
Southwest Airlines ending free checked bags policy for many passengers
Southwest Airlines is ending its free checked bags policy for many passengers. Some experts think customer loyalty could suffer.
Trump growing frustrated with limits of Iran military options, sources say
Military planners are advising President Trump that any strike on Tehran's assets would almost certainly not be a singular, decisive blow.
Exclusive
DEA memo in Epstein files names him in a previously unknown investigation
A memo shows Jeffrey Epstein was the subject of a previously undisclosed U.S. Drug Enforcement Agency investigation targeting him and 14 others for suspicious money transfers possibly linked to illegal narcotics.
Judge permanently blocks release of Jack Smith's report on Trump documents case
A federal judge on Monday permanently blocked the Justice Department from releasing former special counsel Jack Smith's report on the classified documents investigation.
ICE whistleblower warns new recruits are receiving "defective" training
Documents given to Congress appear to show courses involving use-of-force were eliminated.
25 Mexican National Guard troops killed after cartel leader's death
Nemesio Rubén Oseguera Cervantes — known as "El Mencho" — was the boss of one of the fastest-growing criminal networks in Mexico.
Suspect in Nancy Guthrie case had been to the house before, source says
An image the FBI released of the suspect at Nancy Guthrie's front door, without a backpack, was captured by her Nest doorbell camera on a day prior to the suspected abduction.
Power outages reported, thousands of flights canceled as storm slams Northeast
More than 40 million people were under blizzard warnings along 700 miles of the East Coast from Maryland to Maine.
Anna Kepner's family says stepbrother charged in her death on cruise ship
Anna Kepner, 18, was on a Caribbean cruise with her father, stepmother and three stepsiblings when she was discovered dead on the Carnival Horizon in November.
U.S. women's hockey team declines State of the Union invitation
The U.S. women's ice hockey team said Monday they will not be attending President Trump's State of the Union address, citing scheduling conflicts.
U.S.
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Anna Kepner's family says stepbrother charged in her death on cruise ship
Anna Kepner, 18, was on a Caribbean cruise with her father, stepmother and three stepsiblings when she was discovered dead on the Carnival Horizon in November.
Suspect in Nancy Guthrie case had been to the house before, source says
An image the FBI released of the suspect at Nancy Guthrie's front door, without a backpack, was captured by her Nest doorbell camera prior to the night of her abduction.
Newsom's office slams "MAGA-manufactured outrage" as conservatives accuse him of bigotry
Newsom's remarks about his 960 SAT score went viral as he told Atlanta Mayor Andre Dickens and a packed auditorium: "I'm not trying to impress you, I'm just trying to impress upon you I'm like you, I'm not better than you."
Trump growing frustrated with limits of Iran military options, sources say
Military planners are advising President Trump that any strike on Tehran's assets would almost certainly not be a singular, decisive blow.
Peter Attia steps down as CBS News contributor
Dr. Peter Attia has stepped down from his CBS News contributor role weeks after crude emails he exchanged with Jeffrey Epstein were made public.
MoneyWatch
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FedEx sues Trump administration for "full refund" of tariff payments
FedEx sued the Trump administration over its tariffs on Monday, asking for a "full refund" of all payments it made to the government under a set of tariff policies that were ruled illegal by the Supreme Court.
Trump's Section 122 tariffs could spur new legal battle, experts say
President Trump's novel use of a 1974 trade law to impose a global 15% tariff could be ripe for legal challenges, according to trade experts.
Tariffs pose "huge uncertainty" after Supreme Court ruling, experts say
The Trump administration is unlikely to back down from pursuing additional tariffs following the Supreme Court decision, according to trade experts.
Dow closes down more than 800 points as AI and tariff risks rattle investors
Stocks slumped amid investor fear of AI disruption and uncertainty surrounding President Trump's new tariffs.
Here's how much the new "no tax on tips" deduction could save you
Workers who claim the new deduction will see an average tax cut of around $1,400, although some could realize larger savings.
Politics
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Texts show Rep. Gonzales sent explicit messages to staffer who later died by suicide
A newly revealed text exchange appears to show Republican Rep. Tony Gonzales encouraging an aide who later died by setting herself on fire to send him an explicit photo.
Newsom's office slams "MAGA-manufactured outrage" as conservatives accuse him of bigotry
Newsom's remarks about his 960 SAT score went viral as he told Atlanta Mayor Andre Dickens and a packed auditorium: "I'm not trying to impress you, I'm just trying to impress upon you I'm like you, I'm not better than you."
FedEx sues Trump administration for "full refund" of tariff payments
FedEx sued the Trump administration over its tariffs on Monday, asking for a "full refund" of all payments it made to the government under a set of tariff policies that were ruled illegal by the Supreme Court.
Trump growing frustrated with limits of Iran military options, sources say
Military planners are advising President Trump that any strike on Tehran's assets would almost certainly not be a singular, decisive blow.
Exclusive
DEA memo in Epstein files names him in a previously unknown investigation
A memo shows Jeffrey Epstein was the subject of a previously undisclosed U.S. Drug Enforcement Agency investigation targeting him and 14 others for suspicious money transfers possibly linked to illegal narcotics.
HealthWatch
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As more Americans embrace anxiety treatment, RFK Jr. derides medications
Robert F. Kennedy Jr. has criticized the broadening use of anxiety medications, but doctors and researchers say the MAHA movement is misrepresenting drugs that have been proven to help.
How safe is America from polio?
After decades of American children routinely receiving polio vaccines, the virus that had doomed many to paralysis was nearly eliminated in the United States. But vaccine avoidance today may allow the crippling disease to return.
How safe is America from polio?
After decades of American children routinely receiving polio vaccines, the virus that had doomed many to paralysis was nearly eliminated in the United States. But vaccine avoidance today may allow the crippling disease to return. CBS News chief medical correspondent Dr. Jonathan LaPook talks with David Oshinsky, author of "Polio: An American Story," and with violin virtuoso Itzhak Perlman, who contracted polio as a child, about how parents opting out of vaccinations for their children could affect polio rates here.
Robots can help amid nursing home staffing crisis
A growing, aging population and an acute caregiver shortage are pushing adult care centers to think outside the box. Itay Hod introduces a new, high-tech helper.
Cop's shortness of breath was the only sign of rare lung disorder
Travis Corbitt's struggles to breathe led to his retirement and reliance on an oxygen tank.
World
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Trump growing frustrated with limits of Iran military options, sources say
Military planners are advising President Trump that any strike on Tehran's assets would almost certainly not be a singular, decisive blow.
Woman in Tehran praises students for reigniting protests after bloody crackdown
As Iran's new academic year began over the weekend, large-scale protests erupted across several universities.
Tariffs pose "huge uncertainty" after Supreme Court ruling, experts say
The Trump administration is unlikely to back down from pursuing additional tariffs following the Supreme Court decision, according to trade experts.
DHS officials watch for response by US-based cartel networks after leader killed
Law enforcement is monitoring potential increases in violence, coercion or debt-collection activity in domestic trafficking corridors after cartel head "El Mencho" was killed Sunday.
Former U.K. ambassador to U.S. Peter Mandelson arrested
Former U.K. ambassador to the U.S. Peter Mandelson has been arrested weeks after a series of emails between him and the late convicted sex offender Jeffrey Epstein were released.
Entertainment
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Entertainment
Extended interview: Madison Beer
Madison Beer opens up about the start of her music career, artists who have inspired her along the way and creating her third studio album, "Locket," in an interview with CBS News senior culture correspondent Anthony Mason.
Nick Reiner pleads not guilty to murder
Nick Reiner pleaded not guilty in Los Angeles on Monday in the killing of his parents, Rob Reiner and Michele Singer Reiner. CBS News correspondent Carter Evans has more.
Nick Reiner pleads not guilty in the killing of his parents
Nick Reiner, 32, was charged with two counts of murder in the killing of his parents, Rob Reiner and Michele Singer Reiner.
Star Trek celebrates 60 years
CBS News' Dave Malkoff joins from Star Trek: The Cruise with Rob Picardo, who plays "The Doctor" in the series, to discuss how people are celebrating 60 years of the franchise.
Racial slur shouted during BAFTA awards by guest with Tourette's
Britain's film academy and the BBC apologized after a broadcast of the BAFTA awards ceremony that included an offensive outburst by an audience member with Tourette's syndrome.
Technology
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Technology
Robots can help amid nursing home staffing crisis
A growing, aging population and an acute caregiver shortage are pushing adult care centers to think outside the box. Itay Hod introduces a new, high-tech helper.
Social psychologist on social media addiction
One of the catalysts for the social media addiction debate was a 2024 book called "The Anxious Generation" by social psychologist Jonathan Haidt. His new book tries to help parents and kids break free from screens. Haidt joins CBS News to discuss Mark Zuckerberg, the ongoing social media addiction trial and artificial intelligence.
How AI powered robots are helping small farms
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Judge scolds Mark Zuckerberg's team for wearing Meta glasses to trial
A Los Angeles judge ordered Meta officials to remove their AI glasses at a trial over the impact of social media on users.
Mark Zuckerberg grilled in court
Meta CEO Mark Zuckerberg took the stand at the social media addiction trial examining whether children and teens were given access to an addictive and harmful product. CBS News' Carter Evans reports.
Science
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In a first, shark seen on camera in Antarctica waters, surprising researchers
A large shark was caught on camera for the first time in Antarctica's waters, surprising researchers. "There's a general rule of thumb that you don't get sharks in Antarctica," one said.
How Washington's crossing of the Delaware presaged a changing world
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in a surprise crossing of a near-frozen Delaware River - a watershed military maneuver that dramatized a changing America, and a changing climate.
These United States: George Washington and climate change
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in an unanticipated crossing of a near-frozen Delaware River. Environmental correspondent David Schechter looks at how Washington's watershed military maneuver dramatized both a changing America, and a changing climate.
Impact of climate change on Winter Olympics
The Winter Olympics in Milan need artificial snow due to climate change and warmer weather. Athletes say man-made snow makes terrain more difficult and unpredictable. Rob Marciano reports on its impact.
Scientists "quite surprised" to find one polar bear population thriving
After decades monitoring polar bears in Norway's far north, researchers say the animals have proven incredibly adaptable, but there are no guarantees for the future.
Crime
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Anna Kepner's family says stepbrother charged in her death on cruise ship
Anna Kepner, 18, was on a Caribbean cruise with her father, stepmother and three stepsiblings when she was discovered dead on the Carnival Horizon in November.
Suspect in Nancy Guthrie case had been to the house before, source says
An image the FBI released of the suspect at Nancy Guthrie's front door, without a backpack, was captured by her Nest doorbell camera prior to the night of her abduction.
Utah author fatally poisoned husband to get his money, prosecutors say
Kouri Richins slipped five times the lethal dose of fentanyl into a cocktail that her husband drank, prosecutors say.
Nick Reiner pleads not guilty in the killing of his parents
Nick Reiner, 32, was charged with two counts of murder in the killing of his parents, Rob Reiner and Michele Singer Reiner.
Officials probe killing at Mar-a-Lago
An armed man was shot and killed after gaining "unauthorized entry" into Mar-a-Lago, President Trump's Florida estate, the Secret Service said. The shooting occurred as FBI Director Kash Patel attended the Winter Olympics in Italy. CBS News' Scott MacFarlane reports.
Space
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NASA to start slow-moving process returning moon rocket to hangar this week
The space agency said Sunday it's targeting Tuesday for the slow, four-mile trek across Kennedy Space Center, weather permitting.
NASA's moon rocket hit by new problem, flight pushed to April
The Artemis II mission aims to send four astronauts — Reid Wiseman, Victor Glover, Christina Koch and Canadian astronaut Jeremy Hansen — on a flight around the far side of the moon and back.
Report criticizes NASA Boeing Starliner trip
An internal investigation is blasting NASA's handling of the first piloted flight of Boeing's Starliner spacecraft in 2024. The flight left two astronauts stuck on the International Space Station for nearly a year. The investigation found the flight was plagued by potentially life-threatening technical and management failures.
Cosmologist on UFO files
President Trump has ordered the release of all government documents related to aliens, UFOs and extraterrestrial life. It comes after former President Barack Obama addressed the topic earlier this week and said aliens are real, a statement which he later modified. CBS News contributor Janna Levin has more details.
NASA targets March 6 for Artemis II moonshot
A successful fueling test prompts NASA to press ahead toward a March 6 moonshot.
Latest Galleries
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Notable Deaths in 2026
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Evidence in the Barbara Kendhammer case
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
The life & near death of prizefighter Christy Salters-Martin
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Timeline: The disappearance of George Smith
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Who is Alix Tichelman?
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
Latest CBS News Videos
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Latest CBS News Videos
Getting organized for the biggest tax refund
Just getting started on your taxes? Erin Voisin, managing director for EP Wealth Advisors, joins CBS News to discuss what to do for the biggest refund.
Breaking down Mamdani's response to blizzard
Less than two months into his tenure as New York City mayor, Zohran Mamdani is responding to a second major snowstorm. CBS News reporter Jared Ochacher has more.
Report: Student loan delinquencies spiking
Nearly 43 million Americans have federal student loans, according to the latest data from Congress. Now, a new report from left-leaning advocacy think tanks the Century Foundation and Protect Borrowers has found one out of every four Americans with student loans is delinquent. Data from the University of California Consumer Credit Panel was used for the analysis. Washington Post national higher education reporter Danielle Douglas-Gabriel joins CBS News to discuss.
More U.S.-Iran talks set for Thursday
The State Department has ordered non-essential staff to leave its embassy in Beirut, Lebanon, amid rising tensions in the Middle East. Indirect talks between the U.S. and Iran are set to be held in Geneva this Thursday. Osamah Khalil, chair of the International Relations Program at Syracuse University, joined CBS News to discuss.
USA men's hockey sparks patriotic pride after win
The U.S. men's hockey team beat Canada 2-1 in overtime in a thrilling Olympic final game. Tony Dokoupil has more on the patriotic pride they inspired.