Name: Amanda Rome

Title: Executive Vice President, Group President Utilities, Chief Customer Officer

Education: Graduated with highest honors from Pennsylvania State University in 2002 with a double major in Advertising and Public Relations and Speech Communication. Graduated Cum Laude from Georgetown Law School in 2006.

Company Description: Xcel Energy is a trusted energy provider that delivers clean, reliable, and affordable energy to customers across the United States. Across our footprint, we operate in eight states and deliver electricity to nearly four million customers and natural gas to about 2 million customers. The company offers a range of services including clean transportation programs, energy-saving programs, and customer support. Xcel Energy is committed to building a sustainable future by investing in clean energy solutions and ensuring reliable energy delivery to its customers

Tell us more about your job. I have responsibility for the overall strategy and performance of Xcel Energy's four operating companies, which collectively provide power to individuals, families and businesses in eight different states. In addition, I oversee our customer-facing organizations: Customer Energy and Transportation Solutions, which manages things such as our Clean Transportation/Electric Vehicle programs and Data Center strategy; Customer Care which includes things like the Customer Contact Center that customers from any of our eight states can call when they have questions or need help; and External Affairs and Policy which is helping us achieve our environmental, social and governance Sustainability and Net Zero clean energy goals. In my previous role as Chief Legal and Compliance Officer, I was responsible for the company's law department and overall legal strategy.

Why is STEM important within your industry? Xcel Energy is responsible for delivering the products (in electricity and natural gas) that power our lives. From heating and lighting our homes to cooking our food to charging our phones - it is essential to our way of life. The lifeblood of our company is grounded in Science, Technology, Engineering and Math. Our co-workers use their STEM skills to design and operate the equipment that generates electricity as well as the poles and wires that carry that electricity to our homes, schools and community gathering places. We use technology to innovate to drive the clean energy transition as we dream up amazing new things like battery storage and how to harness the power of geothermal energy using the heat trapped deep beneath the earth's surface.

Why is STEM important to your job? Understanding the complexity of our system is key to running an energy company that delivers what our customers need - clean and reliable energy that is there when you need it.

What do you like best about your job? My favorite thing is being a part of a team. In this role, I get to lead teams of incredibly smart, hard working and dedicated people who are committed to finding better and better ways to deliver on our critical mission.

What are the most important skills needed in your job? There are probably dozens of important skills around reading, technology and problem solving. But what's helped me the most during my journey are three things: 1) I'm authentically myself and don't try and be anyone else 2) I'm trustworthy - I do what I say I'll do; 3) I don't pretend to know it all - I am willing to ask questions and learn from others.

Have there been times in your career where you've faced difficult challenges and how were you able to overcome them? Of course. I tend to take those situations on directly and right away. When a challenge pops up, rarely can you solve it just by waiting around. I take a moment to inspect the challenge and understand it - but I don't sit and admire the problem for long. Once I have a solution and have connected with teammates to get their input, I roll my sleeves up and get after it.

What advice would you give to girls of all ages who are interested in STEM? Challenge yourself - go beyond what comes easy or naturally. As a volleyball coach, I tell my girls that if you're not making mistakes, you're not getting better because you're not challenging yourself enough. Same is true in STEM or anything else...the growth happens when you're stretching.