Some CTA Riders Still Frustrated By Switch To Ventra
CBS 2's Suzanne Le Mignot reports call center Wait times have improved significantly, but there are still some customers who are upset with the transition to the new Ventra system.
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CBS 2's Suzanne Le Mignot reports call center Wait times have improved significantly, but there are still some customers who are upset with the transition to the new Ventra system.
The CTA's switchover to the new Ventra fare system was hitting a major milestone on Monday, as the agency stopped sales of its old magnetic-striped fare cards at train stations.
Monday will be a new day for CTA riders: the transit authority is trying to get riders to switch over to the new Ventra system.
Come Monday, you won't be able to reload a CTA Chicago Card or buy a new magnetic strip transit card. It's all part of the transition to the new Ventra Card. CBS 2's Dorothy Tucker reports.
Dozens of passengers riding in a westbound Blue Line train were injured Monday morning when the runaway train hit it.
A CTA bulletin posted tonight in all train yards orders employees to isolate all defective cars and put chocks on all wheels to make sure they can't move.
Riders will be able to easily update their Facebook status from deep underground on the CTA's subways.
A Blue Line passenger hurt when two CTA trains collided earlier this week filed a lawsuit Wednesday against the transit agency. It is the first such suit stemming from the crash.
Service resumed at the Blue Line Harlem Station early Wednesday morning following a crash between two trains that left 33 injured earlier in the week.
The federal government shutdown is not stopping the investigation into what caused that mysterious Blue Line crash in Forest Park.
The collision injured 33 people and they were rushed to eight hospitals, including Rush Oak Park.
The circumstances surrounding Monday's collision on the CTA's Blue Line were so unusual that police at first suspected it had to be a deliberate, criminal act.
Police are investigating the possibility that somebody hijacked a CTA train and sent it crashing into another train, causing dozens of injuries during the peak of rush hour on Monday.
The CTA has launched a new public service campaign to warn riders to stay off the tracks, after the number of people who died after going on tracks went up last year.
Reopening of the line is expected no later than Oct. 19.
About a third of the jobs are going away because of the transition to the Ventra card system, which takes CTA out of the fare-collection business. Some will get the chance to reapply for 30 new jobs.
On Monday, Ventra cards will begin replacing the familiar plastic and paper fare cards with magnetic stripes, which CTA and Pace customers have been using for years.
It's called the Ventra card. On Monday, it will officially be used to pay for rides on CTA, Pace and eventually Metra. CBS 2's Suzanne Le Mignot reports.
Police said the crash happened at 10:20 a.m., near the intersection of 15th Street and Western Avenue. The bus was involved in a crash with a pickup truck and a semi-trailer truck.
Service to the West Side on the CTA's Green Line train resumed early Thursday about an hour after officials shut the train line down after receiving a bomb threat.
A CTA bus driver whose hands should have been on the wheel instead had a cup in one hand and a spoon in the other.
CTA has barely begun issuing its new Ventra fare cards and already, there are problems, reports WBBM's Bob Roberts.
The unidentified man was found aboard a bus when it stopped near the 1100 block of South Kedzie Avenue.
Normal service has resumed on the CTA Red Line after a train derailed early Thursday in the South Side Englewood neighborhood.
Monday marks the three month mark in the CTA's five-month effort to rebuild the Red Line South from the ground up.
A man and woman were due for a detention hearing on Monday in the homicide of the woman's 8-year-old son in Round Lake Beach, Illinois.
In an annual February tradition, some couples had the honor of exchanging or renewing vows on Sunday morning at the top of the Chicago skyscraper that was once the tallest building in the world.
The ages of the victims range from 17 to 68, according to police.
A stretch of busy Dempster Street was shut down in the north Chicago suburb of Niles early Sunday after a vehicle hit a pedestrian.
A driver was killed early Sunday when a sport-utility vehicle hit a Chicago Transit Authority bus in Chicago's Pilsen community.
The footage is included in a video that promotes false claims that the 2020 presidential election was rigged against Mr. Trump.
The FBI has arrested "one of the key participants" behind the attack on U.S. facilities in Benghazi, Libya, in 2012 that killed four Americans.
A new push to pass a GOP elections bill known as the SAVE America Act is underway in Congress, but Democrats warn the proposal could disenfranchise millions of eligible voters.
As immigration sweeps expand nationwide, the work of justifying detentions is overwhelming federal prosecutors, who are being forced to sideline a range of other cases in order to keep pace.
Marimar Martinez, the Chicago woman shot five times by a Border Patrol agent in October, plans to attend President Trump's State of the Union address to Congress later this month, according to her attorney.
This week marks Identity Theft Awareness Week, and Illinois Comptroller Susana Mendoza emphasized some safety tips Monday for avoiding and dealing with identity theft.
A controversial data center in Naperville, Illinois, could be the cause to pack a city council meeting there on Tuesday night.
Police in the west Chicago suburb of Geneva are warning of a scam involving spoofed phone numbers.
Protesters on Tuesday were cranking up the heat on Peoples Gas over a recently proposed rate hike that would add an additional $10 to $11 a month to utility bills.
A lawsuit filed late last month took Chicago-based McDonald's to task over the McRib sandwich, calling its name a form of false advertising.
Ann & Robert H. Lurie Children's Hospital announced this week that it is planning to open a new pediatric hospital in the west Chicago suburb of Downers Grove.
It has been nearly six years since the start of the COVID-19 pandemic, and one of the many questions doctors are still working to answer concerns the long-term effects.
Leaders from Cook County, the Illinois Department of Human Services, and the Greater Chicago Food Depository denounced changes to the Supplemental Nutrition Assistance Program on Wednesday.
The University of Chicago Medicine Comprehensive Cancer Center has received a grant from The Ralph Lauren Corporate Foundation for a new cancer center.
Chicago's Lurie Children's Hospital said Tuesday that it is no longer initiating gender-affirming medical treatment for minors.
A Near West Side diner known for drawing in Blackhawks fans and players is up for sale.
January may be the coldest time of the year, but Chicago is already looking forward to summer farmers' markets.
A development proposal issued this month calls for the replacement of a building housing a Giordiano's pizzeria in Chicago's Lakeview neighborhood with a new mixed-use building with 28 residential units.
United Airlines flight attendants picketed outside Chicago's Willis Tower Thursday morning as they fought for a new contract.
WSCR-AM, 670 The Score, will begin a simulcast on 104.3 FM next month.
Brad Arnold, the founder and lead singer of the 3 Doors Down has died following "his courageous battle with cancer," the rock band announced Saturday on social media.
Gamers across the world can now recreate drone strikes in Ukraine from the comfort of their own home, with this newly released game.
The members of Ratboys were teenagers when they met by chance, and now in their 30s, the Chicago band formed by two college friends almost two decades ago appears to be on the brink of something big.
Chuck Negron, a founding member of Three Dog Night whose lead vocals powered a string of hits for one of the top rock acts of the late 1960s and early '70s has died. He was 83.
Bad Bunny used his Grammy acceptance speech on Sunday to denounce U.S. Immigration and Customs Enforcement and call for the end of the ongoing immigration crackdown.
Suzanne Le Mignot recently celebrated a milestone with her 400th HIIT class at Orangetheory River North, while Mary Kay Kleist shows us an ice chapel built at the University of Notre Dame in Indiana.
Meteorologist Mary Kay Kleist has your 6 a.m. First Alert Weather forecast for Sunday, Feb. 8, 2026.
Families and coaches are beyond proud that their players are representing their communities in the big game. Asal Rezaei reports.
Police were investigating after a 10-year-old girl was found dead in Chicago’s Bronzeville community this weekend.
The Seattle Seahawks' Julian Love, Rylie Mills, and Eric Saubert, along with the New England Patriots' Robert Spillane, are just some who trace their football beginnings to Chicagoland high schools.
Police were investigating after a 10-year-old girl was found dead in Chicago's Bronzeville community this weekend.
A driver was killed early Sunday when a sport-utility vehicle hit a Chicago Transit Authority bus in Chicago's Pilsen community.
A driver was killed in a crash involving a sport-utility vehicle and a semi-trailer truck on the Bishop Ford Freeway on Chicago's Far South Side early Sunday.
A father says his 15-year-old son was injured during full-contact drills without padding at practice.
Family and former coaches expressed pride knowing that players will be representing their communities on one of the biggest stages in sports.
Fewer Chicago kids are getting the dental care they need, and some dentists are blaming Chicago Public Schools.
Cynthia Eason recounted the moment Chicago police officers raided her family's home in 2018.
Water bills could be going up in several Chicago suburbs and other parts of Illinois, as Illinois American Water seeks a rate increase to fund infrastructure improvements.
The case involves a Chicago grandmother, her daughter, and her four grandchildren, who all said that Chicago police officers pointed guns at them during the botched raid.
Former Mayor Rahm Emanuel no longer will have to testify about an alleged "code of silence" at the Chicago Police Department, after a federal judge reversed an earlier ruling that would have allowed him to take the stand in a lawsuit over a botched police raid.
Lindsey Vonn, who came out of retirement to compete in the 2026 Milano Cortina Winter Games, was airlifted off the mountain.
Family and former coaches expressed pride knowing that players will be representing their communities on one of the biggest stages in sports.
Illinois led 39-35 at halftime after six ties and nine lead changes and was ahead by nine points early in the second half.
The Bulls led 104-97 after closing the third period on a 16-2 run, but Denver started the final quarter on a 20-2 spurt to take the lead for good.
More than 35 local, state and federal agencies have been working for the last 18 months to prepare for Super Bowl LX in Santa Clara, California.
A woman was in custody after another woman was slashed in Chicago's Roseland neighborhood this weekend.
Local and federal authorities said "investigators are actively inspecting the information provided in the message for its authenticity" regarding the disappearance of Nancy Guthrie.
A South Side community came together on Friday, hoping for justice after a woman was shot and killed while her baby was in the back seat of their car earlier this week.
A Chicago city employee was found shot to death Friday morning inside an apartment in the West Ridge neighborhood.
Actor Timothy Busfield has been indicted on four counts of criminal sexual contact of a child, officials said Friday.
