Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
Authorities believe two ransom notes addressed to Nancy Guthrie's family — including a note that said she had died — were likely sent by the person or group of people who abducted her.
The Senate passed a bill aimed at lowering housing costs on Monday after a major breakthrough and rare bipartisan consensus.
President Trump has insisted that vandals, rather than questionable craftsmanship, are responsible for the enduring problems following the Reflecting Pool's $14.7 million sealant job.
Vance says Iran agreed to let international nuclear inspectors back into the country during a "very, very good" first day of negotiations with the U.S.
U.S. District Judge Sparkle Sooknanan said the administration violated the law when it created a centralized database of Americans' personal records.
The suspect was shot and killed "right away," according to police, and there was no immediate word on a possible motive.
Etan Patz walked out of his New York City home headed for a school bus stop in May of 1979. He never made it to school and has never been found.
Closing Florida's "Alligator Alcatraz" has been the subject of speculation for the past two months.
U.K. Prime Minister Keir Starmer is resigning, and the man widely expected to replace him is a fellow Labour Party lawmaker known as the "King of the North."
President Trump has insisted that vandals, rather than questionable craftsmanship, are responsible for the enduring problems following the Reflecting Pool's $14.7 million sealant job.
The Senate passed a bill aimed at lowering housing costs on Monday after a major breakthrough and rare bipartisan consensus.
Authorities believe two ransom notes addressed to Nancy Guthrie's family — including a note that said she had died — were likely sent by the person or group of people who abducted her.
The 21st Century ROAD to Housing Act, which has rare bipartisan support, would make it harder for major investors to hoard homes.
The QR codes will take soda drinkers to a website listing more than 140 beverage ingredients and their nutritional content.
The Senate passed a bill aimed at lowering housing costs on Monday after a major breakthrough and rare bipartisan consensus.
The 21st Century ROAD to Housing Act, which has rare bipartisan support, would make it harder for major investors to hoard homes.
The QR codes will take soda drinkers to a website listing more than 140 beverage ingredients and their nutritional content.
A Wall Street Journal investigation found that the prediction market paid content creators to produce videos of fake trades purporting to show big financial gains.
Faster income growth for top U.S. earners has eroded Social Security's tax base, fueling calls to raise or eliminate the payroll tax cap.
President Trump has insisted that vandals, rather than questionable craftsmanship, are responsible for the enduring problems following the Reflecting Pool's $14.7 million sealant job.
The Senate passed a bill aimed at lowering housing costs on Monday after a major breakthrough and rare bipartisan consensus.
The 21st Century ROAD to Housing Act, which has rare bipartisan support, would make it harder for major investors to hoard homes.
U.S. District Judge Sparkle Sooknanan said the administration violated the law when it created a centralized database of Americans' personal records.
The Trump administration has been ratcheting up pressure on defense contractors to prioritize production and American manufacturing capabilities over shareholder payouts.
Confirmed Ebola cases in the outbreak in eastern Congo have reached 1,003, including 254 deaths, officials said, and tracing those who've been in contact with patients remains a major challenge.
The Trump administration's cuts to Medicaid and SNAP may complicate Republican Gov. Joe Lombardo's reelection chances.
Hosted by Lee Cowan. Featured: Birthright citizenship; the Theodore Roosevelt Presidential Library unveiled; Shooter Jennings releases recordings by his father, Waylon Jennings; comedian John Mulaney; childhood obesity; and the secrets of seahorses and seadragons.
In 1970, about 1 in 20 children were affected by obesity; today, it's 1 in 5. Dr. Jonathan LaPook looks at programs aimed at helping kids (and their families) get healthy the old-fashioned way, by eating right and exercising.
In 1970, about 1 in 20 children were affected by obesity; today, it's 1 in 5, with diet and exercise both key factors in the increase. CBS News chief medical correspondent Dr. Jonathan LaPook looks at programs aimed at helping kids get healthy the old-fashioned way, by eating right and exercising, while helping decrease the risk of problems tied to obesity later in life, such as diabetes, heart disease, and even cancer.
The suspect was shot and killed "right away," according to police, and there was no immediate word on a possible motive.
U.K. Prime Minister Keir Starmer is resigning, and the man widely expected to replace him is a fellow Labour Party lawmaker known as the "King of the North."
Plans backed by investors including Jared Kushner for a luxury resort in Albania drew protests that have grown into an anti-corruption movement.
Confirmed Ebola cases in the outbreak in eastern Congo have reached 1,003, including 254 deaths, officials said, and tracing those who've been in contact with patients remains a major challenge.
Vance says Iran agreed to let international nuclear inspectors back into the country during a "very, very good" first day of negotiations with the U.S.
Clive Davis, the legendary music mogul who shaped the careers of several superstars, died Monday at 94. Carter Evans looks back on his life.
After decades of building some of America's greatest hits, legendary music executive Clive Davis died Monday at 94. Narada Michael Walden, a singer-songwriter and record producer who worked closely with Davis, joins CBS News to reflect on the music mogul's legacy.
Legendary music executive Clive Davis, who helped shape the careers of generations of artists including Janis Joplin, Bruce Springsteen and Whitney Houston, has died at 94. Jim Aswad, executive editor for Variety, joins CBS News to discuss Davis' life.
Clive Davis helped shape the careers of music stars including Janis Joplin, Bruce Springsteen and Whitney Houston.
"Supergirl" director Craig Gillespie joins CBS News 24/7 to discuss his adaptation of the film, which stars Milly Alcock and Jason Momoa, and premieres Friday.
Artificial intelligence-generated images, videos and deepfakes are becoming more common in political advertising to attack opponents or influence Americans' opinions. CBS News political director Fin Gómez joins to discuss.
The recall follows multiple incidents in which Waymo robotaxis drove past ramp-closure signs and into freeway construction zones.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
A Pew survey shows 40% of Americans think AI's future impact will be negative. MIT Sloan professor Eric So joins CBS News with more details.
On this edition of CBS Mornings Deals, we show you items that will help improve your everyday lifestyle. Visit cbsdeals.com to take advantage of these exclusive deals today. CBS earns commissions on purchases made through cbsdeals.com.
Exactly where the comet 3I/ATLAS came from within the Milky Way remains a mystery.
Hosted by Lee Cowan. Featured: Birthright citizenship; the Theodore Roosevelt Presidential Library unveiled; Shooter Jennings releases recordings by his father, Waylon Jennings; comedian John Mulaney; childhood obesity; and the secrets of seahorses and seadragons.
Seahorses are unique ocean inhabitants with a head like a horse, a pouch like a kangaroo, a tail like a monkey, and the ability to camouflage themselves like a chameleon. They also exhibit an unconventional gender dynamic, in that the males do the work of carrying around fertilized eggs. Correspondent Conor Knighton goes in search of these fascinating fish – and their equally fascinating cousins, seadragons – at the Birch Aquarium at the Scripps Institution of Oceanography in California.
The Defense Department released a third batch of UFO files on Friday, three weeks after its second drop. These are all of the videos in the latest tranche, plus analysis from astrophysicist Avi Loeb.
The goblin shark had only previously been seen when caught by fishermen and they died shortly afterward.
Authorities believe two ransom notes addressed to Nancy Guthrie's family — including a note that said she had died — were likely sent by the person or group of people who abducted her.
The suspect was shot and killed "right away," according to police, and there was no immediate word on a possible motive.
Authorities say at least two people, including a police officer, were killed during a shooting in a Montreal, Canada, neighborhood on Monday. Police say the suspect was also killed. CBS News' Shanelle Kaul reports.
The Supreme Court on Monday reinstated a murder conviction against Pedro Hernandez in the 1979 disappearance of 6-year-old Etan Patz. CBS News' Shanelle Kaul reports.
A Utah judge in the Charlie Kirk case is set to rule on potential sanctions against prosecutors over comments allegedly made to the media. CBS News' Shanelle Kaul has more.
Exactly where the comet 3I/ATLAS came from within the Milky Way remains a mystery.
The "Pink Planet," formally known as GJ504b, was discovered in 2013 and is technically not a planet but rather a "planetary-mass companion."
NASA's Jared Isaacman says the crew was selected solely based on their experience, expertise and availability for flight assignment.
NASA's Artemis III astronauts plan to carry out rendezvous and docking procedures with commercial moon landers being built by SpaceX and Blue Origin.
Out of an abundance of caution, NASA briefly directed five of the seven crew members aboard the International Space Station to wait inside the docked SpaceX Crew Dragon "Freedom" spacecraft.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
Lionel Messi made history Monday as he scored the 17th and 18th goals of his World Cup career, a new record. Lilia Luciano reports.
Alan Greenspan was one of the longest-serving Federal Reserve chairs in U.S. history, steering the organization for 18 years under four presidents. Lesley Stahl spoke with Greenspan in 2007, more than a year after he retired. The former Fed chair died today at the age of 100.
More than 40 years ago, a group of English professors at the University of Colorado wrote a children's book called "The Weighty Word Book." After a recent viral video post, the book sold more in a week than it had in nearly two decades. Tony Dokoupil has the story.
Clive Davis, the legendary music mogul who shaped the careers of several superstars, died Monday at 94. Carter Evans looks back on his life.
Vice President JD Vance said Monday he felt great about the progress made in more than 18 hours of Iran talks. Ed O'Keefe reports on the current state of the war.