Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
Chief executives of America's largest airlines warned of "catastrophic disruption" to travel and shipping operations should the technology not be limited around U.S. airports.
Four former presidents were at the World Trade Center memorial site for 9/11 commemorations, while President Trump spoke at the Pentagon.
An American Airlines reservations agent who took Betty Ong's historic 9/11 call recalls the flight attendant's bravery.
A Navy sailor who was still on active duty as of this week appeared at the Republican midterm convention on Thursday.
Saudi Crown Prince Mohammed bin Salman has personally pressed President Trump to take military action against the Iran-backed Houthis, sources tell CBS News.
A mistrial was declared in the murder trial of Lindsay Clancy after jurors could not reach a unanimous decision. One of the jurors shares details on their deliberations in an interview with Gayle King.
Diesel prices in the U.S. have hit a painful new milestone, $6 a gallon as, reports said, Houthi rebels in Yemen took key territory along the Red Sea.
CBS News Texas political reporter Jack Fink spoke with President Trump for an exclusive interview during the president's visit to North Texas.
The official 2027 COLA will be announced on Oct. 14, but some senior citizens' groups are already forecasting the benefits bump retirees can expect.
21 Afghan girls, bravely defying the Taliban by continuing to study, handed CBS News letters containing their stifled, often humble dreams "for an ordinary life."
The wildfire, which has torn through Palo Pinto and Jack counties, forced evacuations, closed roads and disrupted schools.
Investors believe the Fed will raise borrowing costs as it works to tame inflation, which has risen a full percentage point since the Iran war started.
A Navy sailor who was still on active duty as of this week appeared at the Republican midterm convention on Thursday.
A look at the features for this week's broadcast of the Emmy-winning program, hosted by Jane Pauley.
Saudi Crown Prince Mohammed bin Salman has personally pressed President Trump to take military action against the Iran-backed Houthis, sources tell CBS News.
Investors believe the Fed will raise borrowing costs as it works to tame inflation, which has risen a full percentage point since the Iran war started.
The Centers for Disease Control and Prevention said there is no longer a risk of people getting sick with cyclosporiasis from this outbreak and is confident that all related iceberg lettuce is off the market.
The official 2027 COLA will be announced on Oct. 14, but some senior citizens' groups are already forecasting the benefits bump retirees can expect.
The report comes at a pivotal moment for the Federal Reserve, which is scheduled to meet next week to decide whether to hike interest rates.
One Canadian whiskey maker has found a workaround to Trump's Canadian alcohol ban.
A Navy sailor who was still on active duty as of this week appeared at the Republican midterm convention on Thursday.
Saudi Crown Prince Mohammed bin Salman has personally pressed President Trump to take military action against the Iran-backed Houthis, sources tell CBS News.
An Afghan permanent resident living in Texas has been deported after the Justice Department accused her of being an "alien terrorist," in the first such case of its kind.
One Canadian whiskey maker has found a workaround to Trump's Canadian alcohol ban.
The trial of Khalid Sheikh Mohammed and three other alleged 9/11 plotters is scheduled to begin in June 2028.
The Centers for Disease Control and Prevention said there is no longer a risk of people getting sick with cyclosporiasis from this outbreak and is confident that all related iceberg lettuce is off the market.
Neither infant was old enough to be vaccinated. The first dose of the measles vaccine is typically given at around 1 year of age.
Amid a national blood supply crisis, Dr. Courtney Lawrence sat down with Norah O'Donnell to talk about donating blood, health myths and more.
Children in immigrant families are facing multiple health threats from President Trump's policies.
New York City officials released thousands of previously unseen documents questioning the air quality at Ground Zero following the 9/11 attacks.
The men, who were arrested in the South African city of Cape Town in 2021, are set to be handed over to officials from the FBI.
Saudi Crown Prince Mohammed bin Salman has personally pressed President Trump to take military action against the Iran-backed Houthis, sources tell CBS News.
Once shunned over its extremist roots, the Sweden Democrats could enter government for the first time as voters weigh immigration, crime and Sweden's political transformation.
One of the women told police that she took the job for the money and because "I was attracted by the fact I could go to Japan for free," Nippon TV reported.
Diesel prices in the U.S. have hit a painful new milestone, $6 a gallon as, reports said, Houthi rebels in Yemen took key territory along the Red Sea.
Dolly Parton's younger sister sat down with Gayle King for a conversation that included Dolly's makeup routine and her decades-long love affair with her husband Carl.
Sandra Bullock and Lee Pace sat down with Adriana Diaz to discuss "Practical Magic 2," which premieres Friday.
Stella Parton gives insight into her sister Dolly Parton's marriage, makeup habits and views on death in an exclusive CBS News interview.
Dolly Parton's sister, Stella, sits down with Gayle King for her first interview since Dolly's death to discuss her sister's legendary life. Stella Parton says the country star was "definitely prepared" and at peace when she died last month.
Fashion designer Romeo Hunte joins "The Daily Report" to discuss pieces in his new collection as New York Fashion Week kicks off.
Some tech insiders are sounding the alarm on the dangers of artificial intelligence, which could be used to disable critical infrastructure or create biological weapons. Dr. Céline Gounder weighs in.
Two tech insiders are sounding the alarm on artificial intelligence. Former Anthropic researcher Jacob Coxon warns that AI could "kill us all," and now former Google DeepMind researcher Alex Turner warns that society is "just not prepared."
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
The development of AI "doesn't look that different from say, 'Terminator,' or from science fiction films," Jacob Coxon said.
Public concerns over the threat of "superintelligence" are on the rise following comments from a former Anthropic researcher that the technology could kill off humanity. J.B Branch, director of federal AI governance and technology policy at Public Citizen, joins "The Daily Report" to discuss.
Paleontologists have identified the first known trackway made by a full-grown Tyrannosaurus rex, and the discovery was made in the North Dakota badlands.
Ten research teams were honored at a satirical science awards ceremony that was hosted outside the U.S. for the first time due to travel concerns. A study of cockroach milk was among the winners.
Marmots, not bears, are the largest "true" hibernating mammal, UCLA marmot researchers Katie Adler and Emily Renkey say. The two share more fun facts about these cute creatures and explain how to vote for the fattest marmot.
NASA's new telescope could change the way we see space. With a wide-field camera that will reveal an area up to 200 times larger than the Hubble Space Telescope, and an orbit a million miles from Earth, the Nancy Grace Roman telescope is expected to find tens of thousands of unknown exoplanets.
The Great Smoky Mountains National Park told visitors Tuesday that invasive Joro spiders "may be hanging in a web near you."
The men, who were arrested in the South African city of Cape Town in 2021, are set to be handed over to officials from the FBI.
One of the women told police that she took the job for the money and because "I was attracted by the fact I could go to Japan for free," Nippon TV reported.
A juror in Lindsay Clancy's murder trial joined "CBS Mornings" to talk about the makeup of the jury, revealing the holdout juror was a Black man. She described her thought process during deliberations and revealed details of what happened behind closed doors.
The trial of Khalid Sheikh Mohammed and three other alleged 9/11 plotters is scheduled to begin in June 2028.
"Daughters of 9/11," a new documentary airing on CBS on Friday, follows two women who lost their fathers in the attacks and are demanding alleged mastermind Khalid Sheikh Mohammed be held accountable. Their journey leads them to Retired FBI Special Agent Frank Pellegrino, who spent more than a decade hunting for Mohammed and eventually questioned him. Pellegrino joins "The Takeout" to discuss.
NASA's Roman Space Telescope launched shortly after daybreak from Kennedy Space Center and blazed toward an observation point 1 million miles away.
The $4.3 billion telescope is expected to discover tens of thousands of exoplanets while probing the nature of mysterious dark matter and energy.
President Trump plans to award the Congressional Space Medal of Honor to the crew of NASA's Artemis II mission in a ceremony Aug. 28.
The mission to save NASA's sinking space telescope has been called off, dooming the telescope to a fiery reentry later this year.
A NASA spacecraft circling the moon is providing the sharpest views yet of the crater carved by a crashing SpaceX rocket.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Dolly Parton, the country music legend who became a feminist icon, has died at the age of 80. Here is a look back at her life in pictures.
Sylvie Cachay was found dead in an overflowing bathtub at the exclusive Soho House in New York City on Dec. 9, 2010. A water leak at the hotel gave away a timeline that may have revealed her killer.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
It has been 25 years since the terrorist attacks on September 11, 2001. Tony Dokoupil and Norah O'Donnell anchor this CBS News Special Report on the commemorations at memorials in New York, Shanksville, Pennsylvania, and the Pentagon in Arlington, Virginia.
There was another moment of silence at 10:28 a.m. ET, the moment when the North Tower collapsed at the World Trade Center in New York City on September 11, 2001, 25 years ago.
Saudi Crown Prince Mohammed bin Salman personally pressed President Trump to take military action against the Iran-backed Houthis as the group advanced rapidly along Yemen's Red Sea coast, two sources say. CBS News' Natalie Brand, Aaron MacLean and Chris Livesay have more.
President Trump, Defense Secretary Pete Hegseth and former Secretary of State Condoleezza Rice spoke at a 9/11 memorial ceremony at the Pentagon 25 years after the Sept. 11, 2001.
New York City's Trinity Church became a hub of activity and a place of respite for first responders and recovery workers following the September 11, 2001, terrorist attacks. Father Michael Bird shares the church's story.