Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
President Trump is expected to encourage China to pressure Iran to make a deal to end the war when he visits Beijing this week and meets with President Xi Jinping.
The effort potentially shielded Iranian aircraft from American airstrikes, according to U.S. officials with knowledge of the matter.
The Supreme Court set aside lower court decisions that had blocked the state from using a congressional map drawn by Republicans in 2023 that contained one majority-Black district.
President Trump made the comments in a phone interview with CBS News chief White House correspondent Nancy Cordes.
Jay Bhattacharya, the acting director of the Centers for Disease Control and Prevention, told CBS News that the hantavirus outbreak should be treated differently from COVID.
Virginia Democrats asked the Supreme Court to restore its congressional map that aimed to give Democrats an edge in the midterms, days after it was blocked by the state's highest court.
Marty Makary has served as Food and Drug Administration commissioner since March 2025.
Elon Musk, Tim Cook and other high-powered business leaders have been invited to be a part of the U.S. delegation traveling to China this week.
A gunman who opened fire at cars on Memorial Drive in Cambridge, Massachusetts, Monday afternoon was shot by a responding State Police trooper and a civilian.
The body of a seventh person was located Monday nearly 150 miles north of a Union Pacific rail yard in Laredo, where six bodies were discovered on Sunday afternoon.
The Supreme Court set aside lower court decisions that had blocked the state from using a congressional map drawn by Republicans in 2023 that contained one majority-Black district.
Virginia Democrats asked the Supreme Court to restore its congressional map that aimed to give Democrats an edge in the midterms, days after it was blocked by the state's highest court.
Justice Samuel Alito extended an administrative stay that maintained access to mifepristone through the mail.
Infectious disease experts have sought to reassure people that the hantavirus cruise ship outbreak poses very low risks to the wider public.
Suspending the federal gas tax would have a modest impact on fuel prices, while also requiring congressional approval.
The family of one of the victims in last year's deadly mass shooting at Florida State University accused ChatGPT developer OpenAI of enabling the suspect leading up to the attack.
Pop singer accuses electronics manufacturer Samsung of using a copyrighted image of her face to sell TVs.
President Trump made the comments in a phone interview with CBS News chief White House correspondent Nancy Cordes.
A "hawkish" turn at the Fed and stubbornly high inflation could delay interest rate cuts, according to Bank of America economists.
The Supreme Court set aside lower court decisions that had blocked the state from using a congressional map drawn by Republicans in 2023 that contained one majority-Black district.
Virginia Democrats asked the Supreme Court to restore its congressional map that aimed to give Democrats an edge in the midterms, days after it was blocked by the state's highest court.
Justice Samuel Alito extended an administrative stay that maintained access to mifepristone through the mail.
The effort potentially shielded Iranian aircraft from American airstrikes, according to U.S. officials with knowledge of the matter.
Elon Musk, Tim Cook and other high-powered business leaders have been invited to be a part of the U.S. delegation traveling to China this week.
The 18 Americans who were aboard a hantavirus-stricken cruise ship have returned to the U.S. and are now in quarantine. One remains in the biocontainment unit at the University of Nebraska Medical Center after testing positive. Ian Lee has more.
Dr. Jay Bhattacharya, director of the National Institutes of Health and acting director of the Centers for Disease Control and Prevention, spoke with "CBS Evening News" anchor Tony Dokoupil about what risks hantavirus poses to the U.S. public.
Jay Bhattacharya, the acting director of the Centers for Disease Control and Prevention, told CBS News that the hantavirus outbreak should be treated differently from COVID.
Infectious disease experts have sought to reassure people that the hantavirus cruise ship outbreak poses very low risks to the wider public.
Most of the Americans who were on a cruise ship hit by a hantavirus outbreak were taken to specialized facilities at the University of Nebraska Medical Center.
Jay Bhattacharya, the acting director of the Centers for Disease Control and Prevention, told CBS News that the hantavirus outbreak should be treated differently from COVID.
The effort potentially shielded Iranian aircraft from American airstrikes, according to U.S. officials with knowledge of the matter.
Elon Musk, Tim Cook and other high-powered business leaders have been invited to be a part of the U.S. delegation traveling to China this week.
Authorities said they seized unidentified narcotics, cash, 10 guns, 11 vehicles, six motorcycles — and seven tigers.
Erfan Shakourzadeh, 29, was hanged after being convicted for allegedly collaborating with the CIA and Israel's Mossad intelligence service, Iran's judiciary said.
Pop singer accuses electronics manufacturer Samsung of using a copyrighted image of her face to sell TVs.
Annette Bening talks about starring in the "Yellowstone" spinoff "Dutton Ranch," why she wanted to play her character and learning to ride a horse for the role.
Inspired by a true story, Netflix's "The Rip," starring Ben Affleck and Matt Damon, follows two Miami-Dade police officers as they discover more than $20 million of cartel cash during a drug raid and reveals corruption within the department. But now the real-life officers involved in the raid are suing Damon and Affleck through their production company. Carter Evans reports.
Hosted by Jane Pauley. Featured: The Supreme Court ushers in a new era of gerrymandering; the legacy of CBS News Radio; motherless daughters; comedian Martin Short; rebuilding L.A.; remembering Ted Turner; and Martha Stewart prepares a Mother's Day breakfast.
When you learn what Martin Short has endured in his private life, as captured in the hilarious and heartbreaking documentary "Marty: Life Is Short," the comedian's irrepressibly sunny attitude is all the more astonishing.
The online learning platform Canvas, which is used by 30 million students around the world, was hacked Thursday in a massive cyberattack. The platform is used by thousands of schools, including major universities. Jo Ling Kent reports.
A system that thousands of schools and universities use was offline due to a cyberattack.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
As more people turn to chatbots for financial advice, experts say AI offers both pros and cons for retirement planning. Here's what to know.
Fitness trackers started as devices for measuring workouts, but now they are designed for 24/7 monitoring and the passive collection of health data. Fitbit announced its latest device, called the Fitbit Air, to compete with other screenless trackers like the Whoop. Tech journalist Lexi Savvides joins CBS News with more.
The Pentagon released UFO documents on Friday, with President Trump telling the public to "have fun" deciding for itself what is going on. Carter Evans reports.
Defense Secretary Pete Hegseth said it's time for the American people see it for themselves, as the Pentagon started releasing previously classified documents related to UFOs and UAPs. CBS News Pentagon reporter Eleanor Watson has more.
The Pentagon on Friday released and declassified numerous files on UFOs, including eyewitness testimony, photos and reports. Government knowledge of non-human intelligent life was the subject of the documentary "The Age of Disclosure," released in February. Its director and producer, Dan Farah, joins CBS News to discuss.
Defense Secretary Pete Hegseth said in a statement that the documents "have long fueled justified speculation — and it's time the American people see it for themselves."
If confirmed, the rock would become just the second world past Neptune in our solar system to host an atmosphere.
Years after USA Gymnastics was rocked by the scandal of Larry Nassar, the disgraced doctor who pleaded guilty to molesting multiple young gymnasts, a gymnast alleges another coach abused her as a child because warnings went unheeded. CBS News chief investigative correspondent Jim Axelrod has the details.
Kirk Moore, an Oklahoma high school principal, took a bullet tackling a gunman in his school's lobby. He told CBS News what he did was "just instinct" and said he didn't even realize he'd been shot at first. Matt Gutman has more.
The man accused of starting last year's catastrophic Palisades Fire in Los Angeles appeared in court Monday. Prosecutors said the suspect admired Luigi Mangione, who is accused of murdering UnitedHealthcare CEO Brian Thompson. CBS News' Carter Evans has more.
The lawyers for the man accused of attacking the White House Correspondents' Dinner are seeking to disqualify top prosecutor Jeanine Pirro, acting Attorney General Todd Blanche and other U.S. attorneys in the Washington, D.C. office from the case. CBS News' Jake Rosen has more.
Cole Allen, the suspected White House Correspondents' Dinner shooter, pleaded not guilty to all charges on Monday. Allen's lawyers are seeking to disqualify all U.S. attorneys in the Washington, D.C., office from the case, including the District of Columbia's Jeanine Pirro and acting Attorney General Todd Blanche. CBS News' Nicole Sganga has more.
NASA's Apollo 17 crew reported seeing three mysterious dots and sparks that resembled fireworks, according to new files released by the Pentagon.
Defense Secretary Pete Hegseth said in a statement that the documents "have long fueled justified speculation — and it's time the American people see it for themselves."
If confirmed, the rock would become just the second world past Neptune in our solar system to host an atmosphere.
The Artemis II team gained a new member, and the crew made sure their youngest teammate had the right stuff for space.
The Artemis II astronauts said they actually really enjoyed the space food, but it was a familiar candy they enjoyed after splashing down in the Pacific Ocean.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
President Trump told CBS News exclusively on Monday that he wants to suspend the federal gas tax to give Americans some relief at the pump as the war with Iran continues. CBS News senior White House and political correspondent Ed O'Keefe has more.
The 18 Americans who were aboard a hantavirus-stricken cruise ship have returned to the U.S. and are now in quarantine. One remains in the biocontainment unit at the University of Nebraska Medical Center after testing positive. Ian Lee has more.
Years after USA Gymnastics was rocked by the scandal of Larry Nassar, the disgraced doctor who pleaded guilty to molesting multiple young gymnasts, a gymnast alleges another coach abused her as a child because warnings went unheeded. CBS News chief investigative correspondent Jim Axelrod has the details.
The Supreme Court on Monday lifted a mandate in Alabama requiring the state to use a congressional map with two majority-Black districts. Wall Street Journal columnist Jason Riley joins to discuss his opposition to "racial gerrymandering."
Kirk Moore, an Oklahoma high school principal, took a bullet tackling a gunman in his school's lobby. He told CBS News what he did was "just instinct" and said he didn't even realize he'd been shot at first. Matt Gutman has more.