Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
Watch CBS News
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
It's unclear when or even if top Iranian officials will come to Pakistan for peace talks just a day before Trump's latest ultimatum expires.
Senators are likely to press Warsh, President Trump's nominee to succeed Jerome Powell as Fed chair, on his views about inflation and interest rates.
The referendum is seeking to amend the state's constitution to use the Democratic-controlled Assembly's redrawn congressional maps, which will give Democrats an advantage in 10 of the state's 11 House districts.
The disappearances and deaths of 10 government workers tied to nuclear or space technology have sparked speculation online. President Trump said the cases are "hopefully, coincidence."
After KFF Health News reported that the Trump administration is seeking federal workers' medical records, Democratic lawmakers are insisting that the Office of Personnel Management drop its request.
The Florida Democrat is accused of stealing $5 million in FEMA funds for her campaign.
She is taking a role in the private sector, according to the White House.
Air traffic control told the pilots of a flight aborting a landing to turn right, which put them on a potential collision course with another 737 that had been cleared for takeoff from a parallel runway.
Some U.S. importers reported problems filing tariff refund claims after Customs and Border Patrol launched its dedicated portal on Monday.
Parts of the Great Smoky Mountains National Park are closed after visitors encountered aggressive bears over the weekend.
The Florida Democrat is accused of stealing $5 million in FEMA funds for her campaign.
Air traffic control told the pilots of a flight aborting a landing to turn right, which put them on a potential collision course with another 737 that had been cleared for takeoff from a parallel runway.
Apple CEO Tim Cook will step down in August and become executive chairman of Apple's board.
Senators are likely to press Warsh, President Trump's nominee to succeed Jerome Powell as Fed chair, on his views about inflation and interest rates.
President Trump is fighting to reshape the Federal Reserve by replacing Chair Jerome Powell with Kevin Warsh — but if the Senate doesn't confirm Warsh by next month, it's not clear who will run the nation's central bank.
The so-called bellwether case is part of a broader group of sexual assault lawsuits filed against Uber in multiple jurisdictions around the country and is the third to go to trial.
Apple CEO Tim Cook will step down in August and become executive chairman of Apple's board.
Senators are likely to press Warsh, President Trump's nominee to succeed Jerome Powell as Fed chair, on his views about inflation and interest rates.
Some U.S. importers reported problems filing tariff refund claims after Customs and Border Patrol launched its dedicated portal on Monday.
President Trump is fighting to reshape the Federal Reserve by replacing Chair Jerome Powell with Kevin Warsh — but if the Senate doesn't confirm Warsh by next month, it's not clear who will run the nation's central bank.
The Florida Democrat is accused of stealing $5 million in FEMA funds for her campaign.
The referendum is seeking to amend the state's constitution to use the Democratic-controlled Assembly's redrawn congressional maps, which will give Democrats an advantage in 10 of the state's 11 House districts.
After KFF Health News reported that the Trump administration is seeking federal workers' medical records, Democratic lawmakers are insisting that the Office of Personnel Management drop its request.
Lori Chavez-DeRemer is taking a role in the private sector, according to the White House.
Work requirements will encourage people who are able to work to seek and maintain jobs, proponents say. But researchers haven't found that they lower the unemployment rate.
Former Trump Surgeon General Dr. Jerome Adams described Dr. Erica Schwartz as a "home run pick."
The order will open the door for more research into psychedelic drugs, including ibogaine, sources told CBS News earlier this week.
Casey Gould wanted to be a mom her whole life. Her long-awaited pregnancy went smoothly — until she saw something alarming.
President Trump nominated a new director for the Centers for Disease Control and Prevention on Thursday. Dr. Erica Schwartz is a former deputy surgeon general and retired Coast Guard rear admiral.
Nearly 500 alleged MS-13 members, including several alleged leaders, are on trial collectively in El Salvador, accused of thousands of murders.
It's unclear when or even if top Iranian officials will come to Pakistan for peace talks just a day before Trump's latest ultimatum expires.
The crash, following an operation to destroy a clandestine drug lab, has reignited a debate over U.S. involvement in Mexican security operations.
Mexico's security officials said a gunman opened fired at the popular tourist spot, killing a Canadian woman and injuring at least 13 people, including six Americans.
Less than 48 hours after President Trump said Iran has "agreed to everything," he threatened the whole country would get "blown up" without a deal soon.
Singer D4vd appeared in court Monday, hours after prosecutors announced he would be charged with first-degree murder in the death of 14-year-old Celeste Rivas Hernandez. Matt Gutman reports.
Los Angeles prosecutors on Monday charged singer d4vd in the murder of a 14-year-old girl whose dismembered body was found in his car last year. CBS News chief correspondent Matt Gutman has the details.
"Matlock" stars Skye P. Marshall and Jason Ritter join CBS News with more clues ahead of the show's season finale.
Emily Saliers, one-half of the Atlanta folk duo The Indigo Girls, has revealed that she has been diagnosed with two incurable movement disorders that will forever change the way that she sings.
The Los Angeles County District Attorney's Office is expected on Monday to charge singer-songwriter d4vd with murder, seven months after 14-year-old Celeste Rivas' body was found in a car that he owned. The 21-year-old musician was arrested last week. Matt Gutman reports.
Tim Cook, who has been with Apple for nearly three decades and has served as the company's CEO for 15 years, will step down in September and stay on as chairman. The tech giant announced Monday who will replace Cook. Jo Ling Kent reports.
After 15 years, Tim Cook is stepping down as Apple's CEO. Starting in September, Cook will be the executive chairman of Apple's board of directors. New York Times technology correspondent Mike Isaac joins CBS News to discuss.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
A new book called "Screen People" argues that's what society has become: a people defined by screens, what we do with those screens and how we present ourselves on those screens. Author Megan Garber joins "The Takeout" to discuss.
Apple CEO Tim Cook will step down in August and become executive chairman of Apple's board.
"This experiment's never been run before on another world," said Amy Williams, an astrobiologist working on the Curiosity mission.
The process of making 30 billion tons of concrete every year produces more carbon pollution than all the world's ships and planes put together. Now, the North Carolina and Denmark-based Biomason is using biotechnology, including naturally-occurring microbes, to create "biocement" that's just as sturdy but emits much less CO2. David Pogue reports.
Over the past century, the cultivation and processing of wheat has led to strains of grain that are less nutritious, less flavorful, and more vulnerable to climate change. The researchers at Breadlab, at Washington State University, are trying to breed varieties of whole grains that are better for farmers, consumers – and taste buds. David Pogue reports.
The renewable energy company Panthalassa says it has a solution to the proliferation of AI data centers, which consume massive amounts of energy and are the cause of increased carbon pollution: sea-based data centers, powered by wave energy.
The renewable energy company Panthalassa says it has a solution to the proliferation of AI data centers, which consume massive amounts of energy and are the cause of increased carbon pollution: sea-based data centers, powered by wave energy. Correspondent David Pogue examines what Panthalassa's alternative to land-based data centers may mean.
Singer D4vd pleaded not guilty Monday to first-degree murder in the death of 14-year-old Celeste Rivas Hernandez. If convicted he could face the death penalty.
Nearly 500 alleged MS-13 members, including several alleged leaders, are on trial collectively in El Salvador, accused of thousands of murders.
Singer D4vd appeared in court Monday, hours after prosecutors announced he would be charged with first-degree murder in the death of 14-year-old Celeste Rivas Hernandez. Matt Gutman reports.
Louisiana police say a gunman was targeting his own family when he opened fire over the weekend, killing eight children. CBS News correspondent Jason Allen reports.
Mexico's security officials said a gunman opened fired at the popular tourist spot, killing a Canadian woman and injuring at least 13 people, including six Americans.
"This experiment's never been run before on another world," said Amy Williams, an astrobiologist working on the Curiosity mission.
The launching appeared to go off without a hitch, but a problem prevented the rocket's upper stage from putting its payload into the correct orbit.
"We are carrying back everything we learned, not only about where we went but ourselves," mission specialist Christina Koch told "CBS Evening News" anchor Tony Dokoupil.
The four Artemis II astronauts struggled to describe the view and overall experience of flying around the moon's far side and witnessing a solar eclipse in deep space.
People on the ground in the Eastern Hemisphere will be able to observe the asteroid with their own eyes, weather permitting, according to NASA.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
President Trump's rhetoric on Iran has fluctuated over the past couple of days. This comes as the ceasefire deadline looms and as questions linger about more negotiations. CBS News' Aaron Navarro and Imtiaz Tyab report, and Robert Pape, a University of Chicago professor and founding director of the Chicago Project on Security and Threats, joins CBS News with more insight.
Singer D4vd pleaded not guilty Monday to first-degree murder in the death of 14-year-old Celeste Rivas Hernandez. If convicted he could face the death penalty.
Voters in Virginia are heading to the polls on Tuesday and will decide whether to redraw their state's congressional map. It's in response to President Trump's effort to get states like Texas and North Carolina to redistrict. The vote in Virginia could give Democrats control of every congressional seat in the state except one.
Tim Cook, who has been with Apple for nearly three decades and has served as the company's CEO for 15 years, will step down in September and stay on as chairman. The tech giant announced Monday who will replace Cook. Jo Ling Kent reports.
An investigation is underway after two Southwest planes avoided a potential midair collision at Nashville's airport. The FAA says air traffic control instructions put one flight in the path of another. Kris Van Cleave has more.