Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
Trump's assurances that a rising U.S. death toll and soaring energy prices will be temporary and worth the pain are failing to assuage jittery investors.
Mojtaba Khamenei was named Iran's new supreme leader following the death of his father in the U.S.-Israeli strikes.
Secretary Pete Hegseth says it's President Trump who will set the terms of Iran's surrender, noting the U.S. is confident it will come, even as Iran's president said the U.S. demand for "unconditional surrender" is "a dream that they should take to their grave."
Anthropic sued the Defense Department on Monday over the Pentagon's move to designate it a risk to the supply chain.
Videos, verified by the CBS News Confirmed team, show a man apparently yelling "Allahu Akbar" just as a protester throws an "ignited device" during an anti-Islam demonstration
The U.S. average gas price has jumped 48 cents since last week, with experts predicting that higher fuel costs could persist for months.
Maryland Gov. Wes Moore, considered a 2028 presidential contender, is planning a series of commencement addresses in May as he broadens his national profile.
The series "Love Story," which follows the relationship between JFK Jr. and his wife Carolyn Bessette Kennedy, has received pushback over its portrayals.
The Los Angeles Police Department identified the woman as 35-year-old Ivanna Ortiz. She has been booked for attempted murder.
The U.S. average gas price has jumped 48 cents since last week, with experts predicting that higher fuel costs could persist for months.
Anthropic sued the Defense Department and other federal agencies on Monday over the government's move to designate it a risk to the supply chain.
Stocks in the U.S. renewed their slide on Monday after global oil prices topped $100 a barrel for the first time since 2022.
Mojtaba Khamenei was named Iran's new supreme leader following the death of his father in the U.S.-Israeli strikes.
Three-dimensional images and digital illustrations offer a detailed new look at the USS Monitor, an important Civil War ship that sank more than 160 years ago and has since become a reef.
The U.S. average gas price has jumped 48 cents since last week, with experts predicting that higher fuel costs could persist for months.
Anthropic sued the Defense Department and other federal agencies on Monday over the government's move to designate it a risk to the supply chain.
Stocks in the U.S. renewed their slide on Monday after global oil prices topped $100 a barrel for the first time since 2022.
Live Nation, the parent company of Ticketmaster, has reached a deal with the Department of Justice as part of a high-stakes antitrust trial.
Artificial intelligence can give some workers "brain fry" if overused, according to a new study published in Harvard Business Review.
Anthropic sued the Defense Department and other federal agencies on Monday over the government's move to designate it a risk to the supply chain.
Mojtaba Khamenei was named Iran's new supreme leader following the death of his father in the U.S.-Israeli strikes.
Live Nation, the parent company of Ticketmaster, has reached a deal with the Department of Justice as part of a high-stakes antitrust trial.
Maryland Gov. Wes Moore, considered a 2028 presidential contender, is planning a series of commencement addresses in May as he broadens his national profile.
The U.S. military says it has killed six men in a strike on an alleged drug-smuggling vessel in the eastern Pacific Ocean as part of the Trump administration's campaign against alleged traffickers.
Dentists, hygienists, and researchers say a shortage of rural dental care professionals and worsening oral hygiene since the COVID-19 pandemic mean more kids are ending up in the emergency room for tooth decay.
The zipper head on the recalled HALO Magic Sleepsuits poses a danger to babies, according to the U.S. Consumer Product Safety Commission.
Debi Weiss thought her fatigue and weakness was a seasonal illness, but her condition quickly worsened.
In July, Prasad was briefly forced from his job, but was reinstated less than two weeks later.
HHS Secretary RFK Jr. wants the popular coffee chains to prove their surgery drinks are safe for teens and suggested the Trump administration could place limits on your cup of coffee.
Former Brazil forward Hulk was among the players sent off following the violence that lasted more than a minute.
Mojtaba Khamenei was named Iran's new supreme leader following the death of his father in the U.S.-Israeli strikes.
Police in Australia warned of crocodiles "absolutely everywhere" and said they had moved more than 1,000 people across the state into shelter after massive floods.
Iran's women's soccer team were branded "traitors" after declining to sing their national anthem at the Asian Cup in Australia, fueling fear for the women if they return home.
U.S. and Ecuadoran forces conducted "lethal kinetic operations" inside Ecuador to combat drug trafficking in the South American country, SOUTHCOM said.
Matthew Fox, who starred in the hit series "Lost," talks about being part of the cast for the new Paramount+ show "The Madison." He describes how he relates to his character, why he decided to return to Hollywood and working with Kurt Russell again.
Daryl Hannah, who dated John F. Kennedy Jr. in the 1990s, criticized the series "Love Story" and its portrayal of her. The FX series is about JFK Jr. and Carolyn Bessette, focusing on their courtship and marriage, which began after Kennedy's relationship with Hannah. In The New York Times, Hannah said the portrayal of her is "not even remotely accurate."
A woman was arrested on Sunday for firing multiple shots at the Beverly Hills home of Rihanna, Los Angeles Police Department officials say.
Grammy-winning rapper 2 Chainz sits down with "CBS Saturday Morning" to discuss his memoir, "The Voice in my Head is God."
The Oscar-winning actress often writes book-length biographies for the characters she portrays on screen. And now she's written an actual book: "Judge Stone," a courtroom thriller co-authored with bestselling writer James Patterson.
David Pogue, an author and correspondent for "CBS Sunday Morning," talks about covering the rise of Apple over his career as the company is set to turn 50 next month, and his new book, "Apple: The First 50 Years."
Artificial intelligence can give some workers "brain fry" if overused, according to a new study published in Harvard Business Review.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
David Pogue, author of "Apple: The First 50 Years," talks with Apple's co-founder Steve Wozniak, CEO Tim Cook, and others about the vision of Steve Jobs, and how the company's products and services have reshaped life, technology and culture in the 21st century.
In this web exclusive, Tim Cook, the CEO of Apple, talks with "Sunday Morning" correspondent David Pogue (author of "Apple: The First 50 Years") to discuss the company's first half-century and its constant focus on "the next thing." He also talks about the vision of Steve Jobs, whose return to Apple in 1997 reinvigorated the company.
A new study in the journal Nature says most sea level rise research may have underestimated coastal water heights by an average of 1 foot.
NASA Administrator Jared Isaacman announced significant changes to the agency's Artemis program, which aims to land on the moon in 2028.
Documents might help scientists shed light on unexplained phenomena and government secrets, experts said.
A large shark was caught on camera for the first time in Antarctica's waters, surprising researchers. "There's a general rule of thumb that you don't get sharks in Antarctica," one said.
On the evening of Christmas 1776, Gen. George Washington surprised the King's forces by leading the Continental Army in a surprise crossing of a near-frozen Delaware River - a watershed military maneuver that dramatized a changing America, and a changing climate.
TATP, or triacetone triperoxide, was found inside undetonated explosive devices near New York City Mayor Zohran Mamdani's house, NYPD Commissioner Jessica Tisch said on Monday. She also said the incident is being investigated as "an act of ISIS-inspired terrorism." CBS News' Anna Schecter has more details.
New York City Mayor Zohran Mamdani and New York Police Department Commissioner Jessica Tisch provided updates on the explosive devices outside of the Gracie Mansion on Sunday after tensions escalated between two different protest groups. Tisch said the devices are being investigated as "an act of ISIS-inspired terrorism." CBS News senior coordinating producer Anna Schecter has more.
The FBI launched a terrorism investigation after confirming that explosive devices were thrown at the home of New York City Mayor Zohran Mamdani during protests nearby. CBS News' Jericka Duncan reports.
The FBI's terrorism unit is investigating after improvised explosive devices were thrown during dueling protests outside Gracie Mansion, the official residence of New York City's mayor. It started as an anti-Islam protest, but a group of counter-protesters also gathered. Two men have been arrested, police say. Jericka Duncan reports.
U.S. and Ecuadoran forces conducted "lethal kinetic operations" inside Ecuador to combat drug trafficking in the South American country, SOUTHCOM said.
NASA has announced a major overhaul of its Artemis moon program amid ongoing safety concerns. CBS News space consultant Bill Harwood has more details.
NASA announced an overhaul to its Artemis moon program as safety concerns persist. CBS News space contributor Christian Davenport breaks down the key takeaways.
NASA Administrator Jared Isaacman announced significant changes to the agency's Artemis program, which aims to land on the moon in 2028.
NASA's Artemis II mission continues to face concerns and delays. Scott E. Parazynski, a former astronaut, joins CBS News with more.
NASA is rolling back the Artemis II moon rocket from its launch pad at the Kennedy Space Center in Florida. It is expected to take up to 12 hours to move the 322-foot rocket, with the journey spanning four miles back to its hangar for repairs. CBS News space consultant Bill Harwood has more.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
TATP, or triacetone triperoxide, was found inside undetonated explosive devices near New York City Mayor Zohran Mamdani's house, NYPD Commissioner Jessica Tisch said on Monday. She also said the incident is being investigated as "an act of ISIS-inspired terrorism." CBS News' Anna Schecter has more details.
Mojtaba Khamenei, the son of former Ayatollah Ali Khamenei, was chosen as Iran's new supreme leader following his father's death in U.S.-Israeli strikes, state media claims. CBS News' Courtney Kealy has more on how the decision was made.
Oil prices have skyrocketed as the U.S.-Israeli war on Iran entered its 10th day on Monday. President Trump reacted on social media, saying prices "will drop rapidly when the destruction of the Iran nuclear threat is over." CBS News' Aaron Navarro has more details.
Oil prices have soared as the war against Iran continues on its 10th day, hitting $100 per barrel for the first time since July 2022. Kristin Myers, the ETF editor-in-chief for Asset TV, breaks down the economic impact. Salvatore R. Mercogliano, an adjunct professor at U.S. Merchant Marine Academy, breaks down where things stand with the Strait of Hormuz.
Iran announced Mojtaba Khamenei, the son of Ayatollah Ali Khamenei, as its new supreme leader on Sunday, according to state media. CBS News senior national security correspondent Charlie D'Agata has more.