Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
Watch CBS News
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
As his standoff with America's closest allies escalates, President Trump says not getting the Nobel Peace Prize means he's no longer obligated "to think purely of Peace."
The Supreme Court will hear arguments on Wednesday over President Trump's attempt to fire Lisa Cook from the Federal Reserve's Board of Governors.
Valentino Garavani's high-glamour gowns were fashion show staples for nearly half a century.
Iran's police chief says young people who joined protests were "deceived," and if they surrender within three days, they "will be treated with leniency."
Minneapolis Police Chief Brian O'Hara says he worries about escalating tensions. But top ICE official Marcos Charles says his officers act "lawfully and with professionalism."
Thousands of pounds of ready-to-eat chicken products have been recalled due to potential contamination with listeria, officials say. The products were sold in 7 states.
A Florida agency's latest report on theme park injuries says a woman died after becoming unresponsive on Universal Studios' Revenge of the Mummy roller coaster.
Spanish police said Monday that at least 40 people died and 159 were injured in a high-speed train collision in southern Spain.
Marius Borg Hoiby, who is accused of raping four women, has been charged with new crimes, including a "serious narcotics offense," prosecutors said.
The Supreme Court will hear arguments on Wednesday over President Trump's attempt to fire Lisa Cook from the Federal Reserve's Board of Governors.
It will mostly be business as usual for homeowners this tax season. However, new changes introduced under the "big, beautiful bill" may affect how they file.
A Florida agency's latest report on theme park injuries says a woman died after becoming unresponsive on Universal Studios' Revenge of the Mummy roller coaster.
Thousands of pounds of ready-to-eat chicken products have been recalled due to potential contamination with listeria, officials say. The products were sold in 7 states.
Most stores on Monday are open during their regular business hours on Martin Luther King Jr. Day, with a few exceptions.
It will mostly be business as usual for homeowners this tax season. However, new changes introduced under the "big, beautiful bill" may affect how they file.
Nearly 3,000 high-level participants from business, government and beyond are converging on the Swiss town of Davos for the annual meeting.
Thousands of pounds of ready-to-eat chicken products have been recalled due to potential contamination with listeria, officials say. The products were sold in 7 states.
Most stores on Monday are open during their regular business hours on Martin Luther King Jr. Day, with a few exceptions.
As the president prepares to replace Federal Reserve Chair Jerome Powell, he's made no secret of his goal for lower interest rates — but there are a few political roadblocks in the way.
The Supreme Court will hear arguments on Wednesday over President Trump's attempt to fire Lisa Cook from the Federal Reserve's Board of Governors.
As his standoff with America's closest allies escalates, President Trump says not getting the Nobel Peace Prize means he's no longer obligated "to think purely of Peace."
The Justice Dept. says it's investigating a group of protesters in Minnesota who disrupted services at a church where a local ICE official apparently serves as a pastor.
A Trump administration initiative is upending 60 years of efforts by the federal government to prevent discrimination against minority groups in the U.S.
On this "Face the Nation with Margaret Brennan" broadcast, DHS Secretary Kristi Noem and Minneapolis Mayor Jacob Frey join Margaret Brennan.
Dr. Rachel Nazarian, a board-certified dermatologist, joins "CBS Mornings" to share her tips for saving your dry winter skin.
A review of studies published in The Lancet found no link between acetaminophen use during pregnancy and autism, contradicting the Trump administration's recent claims.
Lacy Cornelius Boyd needed IV nutrition and an ileostomy bag after a devastating car crash. A rare transplant was her only option.
A new analysis of dozens of peer-reviewed medical studies found no link between the use of Tylenol during pregnancy and diagnoses of autism, ADHD or intellectual disabilities in children.
"It's as definitive as we're going to get," CBS News medical contributor Dr. Céline Gounder said of the new research, which found no connection between Tylenol and autism or ADHD.
The video shows burglars slicing into display cases under the eyes of several Louvre Museum staff members who do not intervene.
Valentino Garavani's high-glamour gowns were fashion show staples for nearly half a century.
Iran's police chief says young people who joined protests were "deceived," and if they surrender within three days, they "will be treated with leniency."
Marius Borg Hoiby, who is accused of raping four women, has been charged with new crimes, including a "serious narcotics offense," prosecutors said.
Nearly 3,000 high-level participants from business, government and beyond are converging on the Swiss town of Davos for the annual meeting.
Billy Bob Thornton joins "CBS Mornings" to discuss the second season of the hit series "Landman," which he stars in as oil executive Tommy Norris. Thornton talks about his immediate chemistry with Ali Larter and why the show resonates with viewers.
The publisher of the Daily Mail tabloid denies claims by Prince Harry and other celebrities of "unlawful information gathering."
As a young boy, Judd Apatow says he wanted to grow up to be like the director of such classics as "Blazing Saddles" and "Young Frankenstein." Now Apatow has co-directed a two-part HBO Max documentary about his idol: "Mel Brooks: The 99 Year Old Man!"
As a young boy, Judd Apatow says he wanted to grow up to be like Mel Brooks, the filmmaker of such comedy classics as "Blazing Saddles" and "Young Frankenstein." Now Apatow has co-directed a two-part HBO Max documentary about his idol, "Mel Brooks: The 99 Year Old Man!" Apatow talks with Tracy Smith about the World War II veteran who broke comedy taboos by lampooning Nazis and racists, and about Brooks' long friendship with another comic legend, Carl Reiner.
The Swedish actor has been in 150 films and TV shows, from "Breaking the Waves" and "Mamma Mia!" to "Andor." He talks about his Golden Globe-winning performance in "Sentimental Value," playing a filmmaker-father trying to reconcile with his actress-daughters.
"Sunday Morning" looks back at historical events on this date.
A new investigative report by 404 Media says ICE agents have a new high-tech way to zero in on neighborhoods to raid. The report says it's an app called Elite, powered by Palantir. Joseph Cox, an investigative journalist at 404 Media, discusses his reporting on CBS News.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
The ads will appear at the bottom of the chat window on the free and low-subscription versions of ChatGPT, OpenAI said Friday in a blog post.
Elon Musk is facing a lawsuit from Ashley St. Clair, with whom he shares a child, over deepfakes of her undressed made by his AI chatbot Grok. CBS News legal contributor Jessica Levinson joins with analysis.
"Sunday Morning" looks back at historical events on this date.
The Dinosaur National Monument, which is located on the border between Colorado and Utah, was last excavated in 1924.
Have you ever wondered if your dog is eavesdropping on you? A new study published in the Journal of Science found that some dogs are not only listening, but are also learning words. Lead scientist Dr. Shany Dror joins CBS News to discuss.
Fossilized bones and teeth dating to 773,000 years ago are providing a deeper understanding of the emergence of Homo sapiens.
If you rang in the new year with a kiss, you took part in a tradition millions of years in the making. Scientists now say the origins of kissing go back much farther than most think. CBS News' Tina Kraus has more.
The video shows burglars slicing into display cases under the eyes of several Louvre Museum staff members who do not intervene.
Police made a third arrest in connection with the murder of a Tennessee man who was linked to the religious group "His Way Spirit Led Assemblies," based in Inland Empire, California. CBS News' Shanelle Kaul has more details.
U.S. officials tell CBS News that the Justice Department has opened an investigation into Minnesota Gov. Tim Walz and Minneapolis Mayor Jacob Frey. CBS News legal contributor Jessica Levinson has more.
A judge and his wife were shot in their home this past weekend in Lafayette, Indiana.
Marius Borg Hoiby, who is accused of raping four women, has been charged with new crimes, including a "serious narcotics offense," prosecutors said.
Inch by inch, NASA's Artemis II moon rocket lumbered along its four-mile commute from the Vehicle Assembly Building to launch pad 39-B. Mark Strassmann is at the Kennedy Space Center in Florida with more.
Four Artemis II astronauts plan to fly around the moon and back next month, traveling farther from Earth than any humans before them.
NASA is beginning its rollout of its Space Launch System rocket and Orion spacecraft as preparations for the Artemis II mission enter their final stage.
Depending on the timing, NASA could launch a fresh crew to the space station while four other astronauts are flying around the moon.
NASA says it could be just weeks away from launching astronauts on a flight around the moon for the first time in more than half a century. Final preparations are underway at Kennedy Space Center in Florida, where the Artemis II moon rocket is expected to roll out to the launch pad on Saturday.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
President Trump's push to take over Greenland has escalated into a trade dispute that's sparking anger across Europe. Philip Luck, director of the Economics Program at the Center for Strategic and International Studies, joins with analysis.
A massive fire broke out at a shopping mall in Karachi, Pakistan, over the weekend, killing at least 23 people with dozens more missing. Videos captured the aftermath of the fire as rescuers sifted through the rubble to search for survivors.
The U.S. is celebrating Martin Luther King Jr. Day on Monday. Jeanne Theoharis, a professor of political science and history at Brooklyn College, breaks down how the day has changed under the Trump administration.
President Trump's latest tariff threats, related to his plan for Greenland, have European leaders reeling. Philip Luck, the economics program director at the Center for Strategic and International Studies, breaks down how tariff implementation would impact U.S. consumers.
Legendary fashion designer Valentino Garavani died Monday at age 93, his foundation announced on social media. CBS News' Shanelle Kaul has more.