Verizon offers customers $20 credit for widespread outage
Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
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Verizon says it's giving a $20 credit to customers affected an outage that disrupted service across the U.S.
A widespread Verizon outage hit the U.S. on Wednesday, leaving thousands of customers without service. CBS News' Karen Hua has more.
More than 150,000 Verizon users across the country are experiencing outages. Verizon said, in part, "Our Engineers are engaged and are working to identify and solve the issue quickly."
Verizon must "evolve as a company" by slashing costs and restructuring, the wireless telecom's chief executive told employees.
In responses to customer complaints on social media, Verizon said Saturday it was aware of a "software issue impacting wireless service for some customers."
Verizon is unveiling what it dubs the "most significant customer experience transformation" to date, which includes a new app and a major upgrade to customer support. Sowmyanarayan Sampath, CEO of Verizon's Consumer Group, joins "CBS Mornings" to break down the changes. (Sponsored by Verizon)
President Trump has promised that Elon Musk will not participate in conflicts of interest. Nevertheless, Democratic lawmakers are expressing concerns over Musk's Starlink and efforts underway that might allow it to take over a $2.4 billion contract between the FAA and Verizon. Politico aviation reporter Oriana Pawlyk joins "America Decides" to discuss.
The FAA is testing Elon Musk's Starlink satellite internet service. That could raise a possible conflict of interest, experts say.
When critical infrastructure like utility lines and cell phone towers go down, emergency response teams from telecom providers like AT&T and Verizon step in with an arsenal of equipment ensuring first responders can communicate in a disaster zone. Here's how that's helping in the aftermath of Hurricane Helene.
U.S. officials are investigating an apparent China-linked hack of major American telecommunications companies. CBS News homeland security and justice reporter Nicole Sganga has the details.
Verizon wireless suffered another outage Monday, but it was resolved within minutes.
Verizon has a recommendation for people still having trouble getting service on their mobile phones after a massive outage.
Verizon customers reported their mobile phone service was down in cities across the U.S., giving them only SOS mode.
The deadline for eligible current and former subscribers to submit a claim or mail it is Monday, April 15, 2024.
The massive AT&T outage that left more than 1.5 million users without service for hours this month raised the question of how emergency services, usually reached by dialing 911, could be contacted during cellphone outages. Aaron Gregg, a business reporter for the Washington Post, joins CBS News with a look at the options in case of an emergency.
More than 70,000 AT&T users are reporting wireless service interruptions Thursday, according to the website Downdetector.com, with some emergency services being affected as well. CBS News correspondent Nancy Chen has more.
Tens of thousands of AT&T customers across the U.S. were impacted by a cell service outage Thursday. Jo Ling Kent reports.
Beyoncé announced she's dropping a new album, minutes after starring in a clue-laden Verizon commercial about "breaking the internet" aired shortly after the 2024 Super Bowl halftime show.
The phone company's network will support discoveries that could lay the groundwork for a human colony on the moon.
NewYorker.com's Nick Thompson sat down with FCC Chairman Tom Wheeler to discuss the commission's new regulations on Internet service providers.
Verizon and AT&T will roll out 5G service Wednesday after a delay to create buffer zones around airports. Airlines still warn that hundreds of thousands of flights could be canceled starting this week without further federal action. CBS News transportation correspondent Errol Barnett reports from Reagan national airport.
Verizon and AT&T are launching their 5G service nationwide, but are delaying the rollout at some airports on Wednesday as airlines continue to warn of flight cancellations and delays. CBS News congressional correspondent Kris Van Cleave reports from Denver International Airport.
An estimated 90% of U.S. commercial aircraft are approved to operate in 5G-deployed areas, according to the FAA.
The telecom carriers are expanding their high-speed networks to bring faster service to more parts of U.S.
Major U.S. airlines warn the rollout of new 5G networks could potentially ground and delay planes, as AT&T and Verizon plan to launch 5G towers near airports across the country. CBS News correspondent Kris Van Cleave reports on how airlines are being affected and CBS News MoneyWatch reporter Irina Ivanova joins CBSN to discuss the technology.
The average price of gas across the U.S. last reached $4 after Russia's invasion of Ukraine sent crude oil prices surging.
Energy markets remain volatile as President Trump threatens Iran with an invasion to seize its oil while also suggesting a deal could soon end the war.
TSA staffing shortages remain far more severe than the national average, although wait times seemed to be stabilizing Monday.
Federal officials on Monday for the first time labeled the March 12 attack at Temple Israel as an act of terrorism inspired by Hezbollah, an Iran-backed militant group.
Countdown clocks began ticking Monday, setting the stage for launch of the Artemis II moon mission early Wednesday evening.
President Trump's family business filed a trademark application for the name in February in response to the Florida bill.
JD Vance headlined a closed-door gathering for the spring summit of the Rockbridge Network, a secretive donor group that Vance co-founded in 2019 during his stint as a private investor.
Kid Rock shared videos to social media that show two Army helicopters outside of his Tennessee home. An Army official confirmed to CBS News that it was a training flight.
A U.S. Marine was detained at the Palm Springs International Airport on Monday after he allegedly tried to bring a live explosive round through airport screening, according to Riverside County officials.
The average price of gas across the U.S. last reached $4 after Russia's invasion of Ukraine sent crude oil prices surging.
The Super Bowl will return to Las Vegas in 2029 for the second time after NFL owners voted Monday to award the nation's gambling and entertainment capital the big game.
JD Vance headlined a closed-door gathering for the spring summit of the Rockbridge Network, a secretive donor group that Vance co-founded in 2019 during his stint as a private investor.
Countdown clocks began ticking Monday, setting the stage for launch of the Artemis II moon mission early Wednesday evening.
President Trump's family business filed a trademark application for the name in February in response to the Florida bill.
The average price of gas across the U.S. last reached $4 after Russia's invasion of Ukraine sent crude oil prices surging.
JetBlue is hiking bag check fees as airlines face higher jet fuel costs related to the Iran war, making flying more expensive.
A study from the New York Fed found that delinquency rates increased faster in states where online sports betting is legal.
In a Monday speech, Powell also touched on the impact of the Iran war, saying that longer-term inflation expectations remain in check.
Air Canada will seek a new CEO with "the ability to communicate in French" after Rousseau's English-only condolence message about the deadly New York crash.
JD Vance headlined a closed-door gathering for the spring summit of the Rockbridge Network, a secretive donor group that Vance co-founded in 2019 during his stint as a private investor.
President Trump's family business filed a trademark application for the name in February in response to the Florida bill.
TSA staffing shortages remain far more severe than the national average, although wait times seemed to be stabilizing Monday.
Kid Rock shared videos to social media that show two Army helicopters outside of his Tennessee home. An Army official confirmed to CBS News that it was a training flight.
The New York Times says the Defense Department flouted a court order blocking it from enforcing a policy limiting press access to the Pentagon.
The One Big Beautiful Bill Act will add red tape and restrictions for those seeking Medicaid and SNAP benefits. And the costs to update computer systems that determine eligibility for those programs will be steep.
David Lyon is one of the rising number of young adults to be diagnosed with colorectal cancer.
Here's what to know about peptides, what they can and can't do, and what's driving viral claims about possible health benefits online.
Dr. Jay Bhattacharya, head of the National Institutes of Health and interim leader of the Centers for Disease Control and Prevention, told staff a permanent CDC director could be nominated soon. "I know that it has been such a difficult year," he said.
Federal health officials posted a warning about misleading statements by biotech billionaire Dr. Patrick Soon-Shiong about his company's bladder cancer drug Anktiva.
The massive seizure of cocaine marked the latest instance of the illicit drug being found hidden in a shipment of the fruit.
Air Canada will seek a new CEO with "the ability to communicate in French" after Rousseau's English-only condolence message about the deadly New York crash.
According to a recent report, nearly one in four species catalogued by the CMS are threatened with extinction on a worldwide scale.
The forces give Trump military options in Iran, including operations that could target opening the Strait of Hormuz, take oil from Kharg Island or seize Iran's stockpile of enriched uranium, sources said.
Thieves made off with three paintings by Renoir, Cézanne and Matisse worth millions from an Italian museum in under three minutes, reports say.
A Barbie Dream Fest event in Fort Lauderdale, Florida, generated backlash from attendees over its allegedly underwhelming experience. Jessica Nova, who drove in from Atlanta for the occasion, joins CBS News to recount her experience.
The New York Times says the Defense Department flouted a court order blocking it from enforcing a policy limiting press access to the Pentagon.
Mo Rocca learns some tricks from the dancers in "Cats: The Jellicle Ball."
Mo Rocca sits down with Tony Award-winner André De Shields, Ken Ard, Junior LaBeija and Leiomy, who star in "Cats: The Jellicle Ball."
Mo Rocca sits down with Zhailon Levingston and Bill Rauch, the directors of "Cats: The Jellicle Ball."
Many have dreamed of a future with flying cars, eliminating traffic on the morning commute. One company is trying to make that dream a reality. Itay Hod reports.
A judge has temporarily blocked the Pentagon's attempt to designate Anthropic as a supply chain risk. CBS News legal contributor Jessica Levinson joins with analysis.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
A mother and daughter in Kentucky have turned down a $26 million offer for their land. The offer came from an unnamed tech company wanting to build a data center. CBS News' Jared Ochacher spoke with the family.
As AI use rises, many see it decreasing the number of jobs available.
According to a recent report, nearly one in four species catalogued by the CMS are threatened with extinction on a worldwide scale.
NASA is poised to launch four astronauts April 1 on a historic nine-day trip around the moon and back. Here's everything to know about the Artemis II mission.
Arctic sea ice levels are crucial to Earth's climate because, without the ice reflecting sunlight, more heat energy goes into the oceans.
Marine biologists found detectable levels of caffeine, cocaine and the over-the-counter painkillers in the blood of 28 sharks.
Here's what to know about peptides, what they can and can't do, and what's driving viral claims about possible health benefits online.
The FBI has labeled the March 12 attack on a Michigan synagogue as an act of terrorism inspired by Hezbollah, the Iran-backed militant group. CBS News' Anna Schecter has the details.
The March 12 attack on a synagogue in West Bloomfield, Michigan, was an act of terrorism inspired by the militia group Hezbollah, federal officials said at a news conference Monday. Watch the full remarks.
The massive seizure of cocaine marked the latest instance of the illicit drug being found hidden in a shipment of the fruit.
Thieves made off with three paintings by Renoir, Cézanne and Matisse worth millions from an Italian museum in under three minutes, reports say.
Desmond Freeman fled into dense bushland in August last year after shooting and killing two police officers who came to search his rural home.
Forecasters are predicting good weather ahead of the scheduled, historic Artemis II moon mission on Wednesday. CBS News space consultant Bill Harwood joins from the Kennedy Space Center with the latest on preparations.
Countdown clocks began ticking Monday, setting the stage for launch of the Artemis II moon mission early Wednesday evening.
A crew of four astronauts are set for liftoff on Wednesday in a mission that will take them around the moon. Former NASA astronaut Terry Hart joins "The Takeout" to discuss the historic Artemis II effort.
NASA is hoping to lift off Wednesday on its Artemis II mission that will send a four-member crew on a nine-day trip around the moon and back before splashing down off the coast of San Diego. Mark Strassmann has more.
NASA's Artemis II astronauts — three space station veterans and a Canadian rookie — stand out even in an astronaut corps full of super achievers.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Christy Salters-Martin dominated in the boxing ring but faced her toughest challenger at home.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
More U.S. troops arrive in the Middle East while Trump touts Iran talks; TSA workers begin receiving paychecks, but shutdown continues.
The Final Four is set in the NCAA Men's Basketball Tournament after a dramatic finish in Sunday night's matchup between UConn and Duke. Scott Dochterman, college sports reporter for The Athletic, joins CBS News to preview the upcoming semifinals.
Sources confirmed to CBS News that the latest deployment to the Middle East includes special operation forces, like Navy SEALs and Army Rangers, in addition to thousands of Marines and Army paratroopers. CBS News national security analyst Aaron MacLean joins to examine the move.
UConn downed Duke with a last-second 3-pointer to join Illinois, Arizona and Michigan in the Final Four. Tony Dokoupil has more.
After weeks of delays, NASA is finally poised for the launch of a historic flight this week to send a crew of four astronauts on a trailblazing nine-day trip around the moon and back. Mark Strassmann has more.