Behind the controversial AI tech used to inspect rental vehicles for damages
Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
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Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
As millions of Americans get ready to hit the road for Labor Day weekend, some rental car companies are deploying artificial intelligence scanners to look for damage -- and it may lead to more consumers getting dinged. Kris Van Cleave reports.
The new CEO of rental giant Hertz is now promising to fix a problem CBS News has been reporting on for months: Customers who say they were falsely arrested after Hertz reported the cars they legitimately rented as stolen. CBS News consumer investigative national correspondent Anna Werner reports.
The company has listed 607 ex-rental Teslas, including many smaller Model 3s cars, on its used car sales page.
A Kentucky man says Hertz accused him of stealing a car, a car he says he returned over three years ago. CBS News' Anna Werner reports.
The move comes after a Puerto Rican man was denied a car rental when Hertz employees demanded to see his passport instead of his license.
Some customers were wrongly jailed after the company reported the cars they had rented as stolen.
Hertz CEO Stephen Scherr says he is looking to fix the problem that caused some Hertz customers to be falsely arrested.
Two U.S. senators are calling for the government to examine the practices of rental giant Hertz, whose reports to police of stolen rental cars allegedly led to the false arrests of hundreds of customers. CBS News consumer investigative correspondent Anna Werner reports.
Members of Congress are calling for a government investigation into claims from Hertz rental car customers who say they were falsely arrested after the company reported the cars they rented were stolen. CBS News consumer investigative national correspondent Anna Werner explains why lawmakers responding to these claims is significant.
Senators Elizabeth Warren and Richard Blumenthal are calling for investigations into the false arrest allegations and consolidation in the rental car industry.
"I am one of their best customers. And here I am sitting in jail," Hertz customer Charles Doucette said.
The company already faces 230 claims by people who allege they were falsely arrested for stealing rental cars based on erroneous reports from Hertz.
More people have come forward to claim they were accused, arrested and even jailed after Hertz reported cars they had legitimately rented were stolen.
The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.
Tesla's stock price fell 4% after CEO Musk tweeted that a reported deal to sell 100,000 cars to Hertz has not been finalized.
The car rental service is spending billions on Tesla's Model 3 vehicles, just months after leaving bankruptcy.
The evidence from Hertz was finally obtained after Herbert Alford spent nearly five years in custody for a murder.
Badly wounded and alone in Iran's desert, downed U.S. Air Force officer Dude 44 Bravo evaded capture for days as the Iranian forces and the U.S. military searched for him.
Iran and Oman delay a meeting to discuss control of the Strait of Hormuz as fighting between Iran's Houthi allies and Saudi Arabia raises the stakes for global energy markets.
Hidden cameras captured lobbyists as they tried to woo a potential client interested in obtaining a pardon from President Trump.
Lured by promises of payment and a desire to help other families, surrogates discover they have few protections from practices that cast a "dark shadow" over the industry.
The head of the artificial intelligence company calls the exponential rate of AI developments a "warning sign," with risks for humanity, and says, "We need to slow down." He talks with "Sunday Morning" about possible steps forward.
The juror, who has not been identified, was charged with one count of domestic violence in 2021. The charge was dismissed.
In the early days of the war against Iran, the U.S. fired off thousands of long-range, precision-guided missiles. Now, with a depleted arsenal, the Pentagon seeks to replenish its stockpiles, an effort that will cost billions and take years.
Civilians were killed and injured overnight into Sunday as both Russia and Ukraine kept up large-scale drone strikes.
Germany's Alexander Zverev won his second Grand Slam after finally taking home his first major title earlier this year at the French Open.
The wildfire, which has torn through Palo Pinto and Jack counties, forced evacuations, closed roads and disrupted schools.
Germany's Alexander Zverev won his second Grand Slam after finally taking home his first major title earlier this year at the French Open.
Despite the final score, this one wasn't easy; the Americans faced their biggest deficit in the tournament in a long time.
On this "Face the Nation with Margaret Brennan" broadcast, Michigan Senate candidate Abdul El-Sayed and Utah Gov. Spencer Cox join Weijia Jiang.
The juror, who has not been identified, was charged with one count of domestic violence in 2021. The charge was dismissed.
Affordable Care Act recipients in 30 states are set to receive the $500 checks starting in October. Here's why.
The adjustment could provide financial relief for taxpayers who find that more of their income is taxed at lower rates, a Bloomberg analysis suggests.
Some workers are seeing stronger wage growth by switching jobs, while others are "job-hugging" because of AI, research shows.
Investors believe the Fed will raise borrowing costs as it works to tame inflation, which has risen a full percentage point since the Iran war started.
The Centers for Disease Control and Prevention said there is no longer a risk of people getting sick with cyclosporiasis from this outbreak and is confident that all related iceberg lettuce is off the market.
Hidden cameras captured lobbyists as they tried to woo a potential client interested in obtaining a pardon from President Trump.
On this "Face the Nation with Margaret Brennan" broadcast, Michigan Senate candidate Abdul El-Sayed and Utah Gov. Spencer Cox join Weijia Jiang.
The following is the transcript of the interview with Utah Gov. Spencer Cox, a Republican, that aired on "Face the Nation with Margaret Brennan" on Sept. 13, 2026.
Michigan Democratic Senate candidate Abdul El-Sayed said that there are "a lot of real risks" in artificial intelligence.
Civilians were killed and injured overnight into Sunday as both Russia and Ukraine kept up large-scale drone strikes.
A 40-year-old woman died on Saturday from complications associated with measles, the coroner reported.
Kate Ping thought she was just stressed out. A nurse practitioner's surprising recommendation led to a shocking diagnosis.
Affordable Care Act recipients in 30 states are set to receive the $500 checks starting in October. Here's why.
The Centers for Disease Control and Prevention said there is no longer a risk of people getting sick with cyclosporiasis from this outbreak and is confident that all related iceberg lettuce is off the market.
Neither infant was old enough to be vaccinated. The first dose of the measles vaccine is typically given at around 1 year of age.
The documentary "NAZA" includes interviews with purported Israeli intelligence officers who claim the systematic use of AI-powered targeting systems in Gaza.
Iran and Oman delay a meeting to discuss control of the Strait of Hormuz as fighting between Iran's Houthi allies and Saudi Arabia raises the stakes for global energy markets.
Germany's Alexander Zverev won his second Grand Slam after finally taking home his first major title earlier this year at the French Open.
The following is the transcript of the interview with Utah Gov. Spencer Cox, a Republican, that aired on "Face the Nation with Margaret Brennan" on Sept. 13, 2026.
Civilians were killed and injured overnight into Sunday as both Russia and Ukraine kept up large-scale drone strikes.
Canadian superstar Celine Dion returned to the stage in Paris this weekend, for her first full concert in six years, and the first of 26 shows.
One of the most important names in fashion for nearly 50 years, Diane von Furstenberg has long empowered women, with practical, feminine clothing, most famously embodied by her '70s wrap dress.
In this web exclusive, fashion designer Diane von Furstenberg talks with correspondent Alina Cho about the origin and legacy of the wrap dress; aging; and the lessons she learned from her mother, a Holocaust survivor. She also discusses her annual DVF Awards (now in its 17th year), which celebrate women of accomplishment.
Diane von Furstenberg has been one of the most important names in fashion for nearly 50 years, whose brand has long empowered women, with practical, feminine clothing (most famously embodied by her '70s wrap dress). In Venice, correspondent Alina Cho visits with von Furstenberg, who talks about her life's journey, which she calls a miracle thanks to a mother who survived the Holocaust.
"Sunday Morning" remembers some of the notable figures who left us this week, including blues and R&B singer-songwriter Benny Latimore.
President Trump brushed off the risks of artificial intelligence and warnings that the technology has gone rogue. The calls for caution were amplified by tech CEOs who say AI is advancing too fast. Ramy Inocencio has more.
In an exclusive interview with CBS News' Jo Ling Kent, Anthropic CEO Dario Amodei called on the tech industry to slow the development of AI. But, he acknowledged the "toughest dilemma" is coming to an international agreement amid the development race between the U.S.and China.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
In this web exclusive, Anthropic CEO Dario Amodei sits down with Jo Ling Kent to discuss the artificial intelligence community's responsibility as technology rapidly develops.
The head of the artificial intelligence company calls the exponential rate of AI developments a "warning sign," with risks for humanity, and says, "We need to slow down." He talks with "Sunday Morning" about possible steps forward.
Artificial intelligence technology is developing at an "exponential" rate, Anthropic CEO Dario Amodei told CBS News, calling the situation a "warning sign" for the industry that requires serious safeguards.
Paleontologists have identified the first known trackway made by a full-grown Tyrannosaurus rex, and the discovery was made in the North Dakota badlands.
Ten research teams were honored at a satirical science awards ceremony that was hosted outside the U.S. for the first time due to travel concerns. A study of cockroach milk was among the winners.
Marmots, not bears, are the largest "true" hibernating mammal, UCLA marmot researchers Katie Adler and Emily Renkey say. The two share more fun facts about these cute creatures and explain how to vote for the fattest marmot.
NASA's new telescope could change the way we see space. With a wide-field camera that will reveal an area up to 200 times larger than the Hubble Space Telescope, and an orbit a million miles from Earth, the Nancy Grace Roman telescope is expected to find tens of thousands of unknown exoplanets.
Paula Devlin, a juror in the murder trial of Lindsay Clancy, sat down with Shanelle Kaul to share her experience with the high-profile case and tense deliberations that ultimately ended in a mistrial.
Mississippi police have arrested a man in the death of Tasia Fortune, a Black woman found hanging from a tree last month.
25 years after 9/11, we rarely hear about the state of the organization responsible for the attacks. The Atlantic recently put out a piece on al-Qaeda that says in part, "analysts can't decide if the terrorist organization is all but defunct or more threatening than ever." The article's author, Graeme Wood, joins "The Takeout" to discuss.
The FBI is warning of potential attacks on 9/11 remembrance ceremonies as terrorist groups call for new strikes on U.S. soil. Anna Schecter has more.
The men, who were arrested in the South African city of Cape Town in 2021, are set to be handed over to officials from the FBI.
NASA's Roman Space Telescope launched shortly after daybreak from Kennedy Space Center and blazed toward an observation point 1 million miles away.
The $4.3 billion telescope is expected to discover tens of thousands of exoplanets while probing the nature of mysterious dark matter and energy.
President Trump plans to award the Congressional Space Medal of Honor to the crew of NASA's Artemis II mission in a ceremony Aug. 28.
The mission to save NASA's sinking space telescope has been called off, dooming the telescope to a fiery reentry later this year.
A NASA spacecraft circling the moon is providing the sharpest views yet of the crater carved by a crashing SpaceX rocket.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Dolly Parton, the country music legend who became a feminist icon, has died at the age of 80. Here is a look back at her life in pictures.
Sylvie Cachay was found dead in an overflowing bathtub at the exclusive Soho House in New York City on Dec. 9, 2010. A water leak at the hotel gave away a timeline that may have revealed her killer.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
A new visitor education center broke ground on Saturday at the National 9/11 Pentagon Memorial. The memorial honors the 184 people who died in the Sept. 11, 2001, attack on the Pentagon. Nikole Killion has more details about the center, set to open in 2029.
A nonprofit charity, in partnership with police departments, called Do the Right Thing honors the good works of students across the U.S. The Palm Springs chapter awarded 95 scholarships, helping underprivileged students achieve their dreams. Barry Petersen has the story.
On the edge of NATO territory in the Baltics, there is growing concern about the threat Russia poses. Aaron MacLean visited the capital of Lithuania to see how they're preparing.
Communities across the West Coast braced for big, El Niño-powered storms this weekend. Andrew Kozak has the forecast and Jonathan Vigliotti reports from Dana Point, California, where there's a race to save beaches and homes.
Tom Hanson reports from the USS George Washington, deployed in the Middle East. All 50,000 U.S. personnel in the region are prepped for battle at any moment.