8 Things You Should Never Say to Customers
Great customer relationships: Hard to establish, easy to ruin -- especially when you say the wrong things.
Small Business
Could This Be the Best Company in the World?
A family-owned grocery chain in upstate New York does so many things right that it just might be as good as a company gets. Here are four of its ingredients for success.
Why You Really Should Think About Writing a Book
Thinking about writing a book can kick-start your business career. Actually writing it? That's optional.
Increase Productivity by Surfing the Web at Work
It turns out that the most productive workers are the ones who get to read the news and make Amazon purchases from their desk.
End Your Meeting on Time: Use a PowerPoint Countdown
The next time you have to deliver a PowerPoint presentation, you can display an unobtrusive timer on screen to help you stay on track.
10 Ways to Ruin an Employee Evaluation
Paperwork is important, but how you deliver a performance evaluation makes all the difference -- often a very negative difference.
Quirky.com: A Startup that Works "Old School"
Laurel Touby, host of BNET Live's "Secrets of Successful Startups," details the highlights from her interview with Quirky.com founder Ben Kaufman.
Remembering 9/11: One Small Company That Made a Difference
On Sept. 11, 2001, I was supposed to teach this small business about leadership. But here's what that company taught me.
Can One Blue Shirt Kill a $40 Billion Company?
One bad apple can indeed spoil the bunch, and a bunch can spoil even the biggest company. A recent customer service experience suggests Sears may be learning that lesson.
Master Word and Excel with Handy Step-by-Step Videos
How well do you know Word and Excel? These programs aren't just the most common tools in the Office suite, they're the all-around workhorses in your office.
How 9/11 Made Me a Better Entrepreneur
BNET blogger Penelope Trunk reflects on where she was on Sept. 11, 2001, and how it changed her life -- and career.
9 Steps to Find the Right LinkedIn Groups to Join
Making connections is just the start. Find the right LinkedIn Groups to build better connections and a stronger professional network.
If You're Struggling to Get Ahead, Try This
Differentiating your business -- or yourself -- is tough. Here's an easy way to approach it.
TheInterviewer: An Easy Way to Manage and Record Phone Conversations
Here is a new service that lets you schedule calls, organize your notes, and even record phone calls for review or speech-to-text translation later.
Is Your Profession Like an Arranged Marriage?
Most of us don't do what we love. Circumstances slowly pull us into a career that feels more like it was chosen for us instead of one we chose. But it's not to late to change that.
Ohio's GOP governor calls Trump's plans to deport Haitians a "mistake"
Republican Ohio Gov. Mike DeWine told CBS News the move could bruise Ohio's economy.
Live
Trump says U.S. will "go back to doing what we were doing" if Iran talks stall
The U.S. and Iran hold fire amid work on a deal to reopen the Strait of Hormuz, but the Trump administration says a military buildup continues.
Fauci diaries, released by Sen. Paul, touch on COVID origins, Trump
Republican Sen. Rand Paul released more than a thousand pages of journal entries from Dr. Anthony Fauci, teeing up what is likely to be a contentious hearing on Wednesday.
First on CBS
Biden tapes released after legal battle, with references to classified material
Audio recordings that former President Joe Biden fought for years to keep private have now been released.
Trump asks Supreme Court to step into dispute over mail-in ballot executive order
A federal appeals court on Sunday left in place a lower court decision that blocked implementation of key parts of President Trump's executive order.
Bryan Kohberger challenges conviction in Idaho murders
Bryan Kohberger, the man serving multiple life sentences for the murders of four University of Idaho students, filed a petition for post-conviction relief Monday.
Suspect among 3 killed in Seattle shooting; teen arrested, 3rd suspect sought
Police believe a suspect in the deadly shooting at a food festival in Seattle was among those who were killed, as another suspect remains on the loose and a teenager is in custody.
Savannah Guthrie asks alleged kidnappers to "do the right thing" in new video
In her Instagram post, the "Today" show host said her family had "done our part" and would "never stop looking for" their 84-year-old mother, Nancy Guthrie, who has been missing since February.
Friend describes last known movements of missing American in Grenada
American Elizabeth Waddell was last seen on July 22 while visiting the tiny Caribbean island of Grenada.
U.S.
More U.S.
In Michigan Senate Democratic debate, Stevens and El-Sayed spar over outside spending
Abdul El-Sayed and Rep. Haley Stevens clashed on outside spending and electability in their last debate before Michigan's Democratic primary next week.
Fauci diaries, released by Sen. Paul, touch on COVID origins, Trump
Republican Sen. Rand Paul released more than a thousand pages of journal entries from Dr. Anthony Fauci, teeing up what is likely to be a contentious hearing on Wednesday.
Ohio's GOP governor calls Trump's plans to deport Haitians a "mistake"
Republican Ohio Gov. Mike DeWine told CBS News the Trump administration's plan to ramp up deportations of Haitian migrants is a "mistake," arguing the move could bruise Ohio's economy.
Georgia man who ran toward Capitol with shotgun pleads guilty
Prosecutors say Carter Camacho of Smyrna, Georgia, told police officers who apprehended him outside the Capitol that he intended to confront members of Congress and "scare them into speaking the truth."
Taylor Farms CEO pressed by lawmaker over cyclospora outbreak
Rep. Robert Garcia is seeking information about whether Taylor Farms used White House ties to influence the federal response to the foodborne illness outbreak.
MoneyWatch
More MoneyWatch
Johnson & Johnson offers $5.5 billion to settle talc lawsuits
Johnson & Johnson has offered $5.5 billion to settle tens of thousands of lawsuits claiming its baby powder and other talcum powder products caused ovarian cancer, the company says.
Taylor Farms CEO pressed by lawmaker over cyclospora outbreak
Rep. Robert Garcia is seeking information about whether Taylor Farms used White House ties to influence the federal response to the foodborne illness outbreak.
Amazon plans to deploy more than 5,000 satellites for new telecom service
Amazon Leo wants to launch a constellation of thousands of satellites to connect devices directly from space.
The biggest weather risk for homeowners? It's no longer hurricanes.
Severe "convective" storms account for roughly a third of global natural disaster economic losses, a new study finds.
Coca-Cola resumes Fairlife milk production after ransomware attack
Coca-Cola restarts production of Fairlife brand milk after a ransomware attack forced it to halt operations at several factories.
Politics
More Politics
In Michigan Senate Democratic debate, Stevens and El-Sayed spar over outside spending
Abdul El-Sayed and Rep. Haley Stevens clashed on outside spending and electability in their last debate before Michigan's Democratic primary next week.
Fauci diaries, released by Sen. Paul, touch on COVID origins, Trump
Republican Sen. Rand Paul released more than a thousand pages of journal entries from Dr. Anthony Fauci, teeing up what is likely to be a contentious hearing on Wednesday.
Ohio's GOP governor calls Trump's plans to deport Haitians a "mistake"
Republican Ohio Gov. Mike DeWine told CBS News the Trump administration's plan to ramp up deportations of Haitian migrants is a "mistake," arguing the move could bruise Ohio's economy.
Georgia man who ran toward Capitol with shotgun pleads guilty
Prosecutors say Carter Camacho of Smyrna, Georgia, told police officers who apprehended him outside the Capitol that he intended to confront members of Congress and "scare them into speaking the truth."
First on CBS
Biden tapes released after legal battle, with references to classified material
Audio recordings that former President Joe Biden fought for years to keep private have now been released.
HealthWatch
More HealthWatch
Carly Simon reveals Parkinson's diagnosis: "Learning how to live with it"
Carly Simon, the singer known for 1970s hits like "You're So Vain," announced she has Parkinson's disease and also was treated for basal cell carcinoma.
Cyclospora outbreak impact on eating habits
Amid the outbreak of cyclospora, a CBS News poll finds 40% of Americans say they are buying or eating less produce. Nearly half of those polled say they have little or no confidence in the FDA to deal with the outbreak. Carter Evans reports.
Cyclospora boosts fears that deadlier foodborne outbreaks are ahead
Food safety experts say cuts to the public health system hobbled the response — and that the next outbreak could be much worse.
How Trump admin cuts have compromised food safety
Since May, more than 11,000 cases of illness caused by the parasite cyclospora have been reported in 41 states. This comes after the Trump administration drastically cut FDA and CDC staff, prompting one expert to call this summer's outbreaks "a national wake-up call."
How Trump admin cuts have compromised food safety
Since May, more than 11,000 cases of cyclosporiasis, caused by a parasite, have been reported in 41 states. The outbreak comes after the Trump administration drastically cut FDA and CDC staff; disbanded a national advisory committee on how to prevent microbial contamination in food; winnowed down an early-warning surveillance program for specific pathogens; and further delayed a rule that would have required tracing contaminants from field to store. Correspondent David Pogue talks with experts who see the current compromises of food safety as "a national wake-up call."
World
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Strong 7.1 magnitude earthquake strikes southern Japan; tsunami alert issued
A strong 7.1-magnitude earthquake hit southern Japan on Tuesday, the Japan Meteorological Agency said. A tsunami alert was issued.
Friend describes last known movements of missing American in Grenada
American Elizabeth Waddell was last seen on July 22 while visiting the tiny Caribbean island of Grenada.
Knife attack in Paris thwarted by quick-thinking bystander, witness says
Officials say the motive behind a violent attack on three women in Paris is unclear, but the suspect shouted incoherently after being tackled by bystanders.
Berlin Pride attack suspect with ISIS ties raised red flags, group says
Officials said Abdul Ballout, a 21-year-old German-born citizen with Lebanese roots, plowed a vehicle into celebrants at one of Europe's largest Pride events.
Fugitive in 1973 murder of iconic singer Victor Jara is captured
Former military officer Nelson Haase was convicted in the death of Jara, who was tortured and murdered with 44 bullets on September 16, 1973.
Entertainment
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Entertainment
"The Odyssey" movie sparking interest in book
Moviegoers are turning out in droves for the IMAX spectacle "The Odyssey," but they're also flocking to something else: the 2,700-year-old source material. Matt Gutman has more.
Comedian Jeff Arcuri talks new special
Comedian Jeff Arcuri became a sensation on social media after more than a decade of performing at comedy clubs. He talks about his debut stand-up special, "Jeff Arcuri: Nice to Meet You," his comedy reaching new audiences and a time when crowd work didn't go as expected.
Carly Simon reveals Parkinson's diagnosis: "Learning how to live with it"
Carly Simon, the singer known for 1970s hits like "You're So Vain," announced she has Parkinson's disease and also was treated for basal cell carcinoma.
Paul de Gelder talks high-risk shark mission
Shark attack survivor and advocate Paul de Gelder talks to "CBS Mornings" about his high-risk mission to search for one of the largest sharks in the North Atlantic as part of this year's "Shark Week" on the Discovery Channel. He also addresses how he overcame his fear of sharks.
The adventurous life of supermodel Lauren Hutton
She didn't set out to be a model, or an actress, and several agencies rejected the gap-toothed Lauren Hutton, before Eileen Ford gave her a shot. As the face of Revlon, Hutton became the highest-paid model in history, and still holds the record for most cover appearances on American Vogue. She talks with Anthony Mason about her adventurous life of no regrets – from living among the bushmen of the Kalahari, to a near-fatal motorcycle accident in 2000. Even of the low points she says, "I'd do it again in a second." (Originally broadcast Jan. 25, 2026.)
Technology
More Technology
Amazon plans to deploy more than 5,000 satellites for new telecom service
Amazon Leo wants to launch a constellation of thousands of satellites to connect devices directly from space.
Theaters score with themed popcorn buckets
Bradley Blackburn visits gets a taste of the custom popcorn buckets from movies like "The Odyssey" that are driving fans crazy.
How AI powered robots are helping small farms
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Brands cash in on AI influencers
A growing number of faces on your feeds are generated by artificial intelligence, and brands are buying in. Increasingly, these AI influencers are marketing products, often deceptively, to consumers. Shanelle Kaul has more.
Where to get the latest CBS Mornings Deals
On this edition of CBS Mornings Deals, we show you items that will help improve your everyday lifestyle. Visit cbsdeals.com to take advantage of these exclusive deals today. CBS earns commissions on purchases made through cbsdeals.com.
Science
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Science
How plants feel
Science shows us that, even though plants don't have brains, they seem to have a nervous system that responds to touch in remarkable ways. Robert Krulwich and puppeteer Barnaby Dixon explore the science of thigmomorphogenesis (the phenomenon of plants reacting to outside stimulae), a discussion that plants the seeds for a song.
Nearly 30 beluga whales sent to the U.S.
Nearly 30 beluga whales were sent to aquariums across the U.S. in a multinational emergency operation after their home aquarium in Canada shuttered. Jared Ochacher reports.
SpaceX launches first rocket since IPO
Elon Musk's aerospace company, SpaceX, launched its massive Starship rocket in its first test flight since the company went public. Since achieving the largest IPO in history, SpaceX's stock has dropped drastically. Mark Strassmann takes a look.
Wildfire smoke continues to shroud U.S.
Millions of people are enduring dangerous air quality as Canadian wildfire smoke shrouds the skies. Jonathan Overpeck, dean of the School for Environment and Sustainability at the University of Michigan, explains how climate change is worsening wildfires.
How AI data centers impact the environment
New York has become the first state to impose a temporary moratorium on data center development while state lawmakers lay the groundwork to assess environmental and social impacts. Dr. Mike Weinstein, the director of sustainability at Southern New Hampshire University, explains what we know about the wider environmental impact data centers.
Crime
More Crime
Crime
Kohberger says he was misled into guilty plea
Bryan Kohberger is claiming he was misled when he pleaded guilty to the 2022 murders of four Idaho college students. CBS News legal contributor Jessica Levinson breaks down the latest development in the case.
Ex-husband testifies in Lindsay Clancy trial
The trial for Lindsay Clancy, the woman accused of murdering her three small children, began Monday with her ex-husband taking the stand. Shanelle Kaul reports.
New details on Berlin Pride attack suspect
CBS News has learned that the 21-year-old man accused of plowing his vehicle through Berlin's Pride celebration on Saturday night had previously received a suspended sentence for charges related to his attempt to join ISIS. CBS News foreign correspondent Chris Livesay has the latest from Berlin.
A look at Germany's deradicalization programs
Bill Braniff, executive director of the Polarization and Extremism Research and Innovation Lab at American University, joins "The Daily Report" to break down the attack that took place at an LGBTQ+ pride event in Berlin, Germany and new details on the suspect's time in a deradicalization program.
Police: At least 3 suspects in Seattle shooting
Court documents say at least three suspects were involved in Sunday's shooting at a Seattle food festival. One suspect is in custody, another is at large, and the police believe one died at the scene. CBS News correspondent Carter Evans has the latest.
Space
More Space
Russian Soyuz brings three home after 8 months at space station
The Soyuz MS-28 landing in Kazakhstan brought a 241-day stay in space to a successful conclusion.
SpaceX's Super Heavy-Starship blasts off on 13th test flight
An upgraded version of the world's most powerful rocket is key to landing NASA astronauts on the moon in the agency's Artemis program.
Meteorite that hit home contains "alien world chemistry," experts say
When scientists examined the preserved fragments of a meteorite that crashed in 2024, they found brine-like fluids and key molecules.
Russian Soyuz rocket launches fresh crew to space station
The new crew will replace three other Soyuz fliers wrapping up a 240-day stay aboard the International Space Station.
Astronomers discover sugar in space that's also found in raspberries
The sugar, called erythrulose, lurks in what's called the interstellar medium: thin clouds of gas and dust littered between stars.
Latest Galleries
More Latest Galleries
Notable Deaths in 2026
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Photos show celebrations at Obama Presidential Center
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
Summer music highlights of 2026
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Evidence in the Barbara Kendhammer case
Does the evidence show a cover-up, or was Todd Kendhammer wrongfully convicted for the murder of his wife?
Timeline: The disappearance of George Smith
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Latest CBS News Videos
More Latest CBS News Videos
Latest CBS News Videos
Extended interview: Ohio Gov. Mike DeWine
Ohio Gov. Mike DeWine, a Republican, tells CBS News' Camilo Montoya-Galvez that President Trump is making a mistake with his plan to ramp up arrests and deportations of Haitian migrants. "Haiti is hell today," DeWine says, "So you'd be sending people … back to hell."
Trump's "Freedom 250" funding scrutiny
An attempt by House Republicans to crack down on hard-to-trace fundraising methods used by left-leaning organizations could force President Trump's "Freedoom 250" project to disclose more information about its finances. CBS News' Gabe Kaminsky reports.
Joe Biden tapes released after legal battle
Audio recordings of former President Joe Biden's interviews with his ghostwriter, which Biden fought to keep sealed, were released Monday. CBS News investigative reporter Josh Boswell reports on what they reveal.
Trump downplays defense stockpile concerns
President Trump is downplaying concerns about dwindling defense stockpiles after months of on-and-off fighting with Iran. Bradley Bowman, senior director of the Foundation for Defense of Democracies' Center on Military and Political Power, joins with analysis.
Kohberger says he was misled into guilty plea
Bryan Kohberger is claiming he was misled when he pleaded guilty to the 2022 murders of four Idaho college students. CBS News legal contributor Jessica Levinson breaks down the latest development in the case.