Behind the controversial AI tech used to inspect rental vehicles for damages
Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
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Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
As millions of Americans get ready to hit the road for Labor Day weekend, some rental car companies are deploying artificial intelligence scanners to look for damage -- and it may lead to more consumers getting dinged. Kris Van Cleave reports.
The new CEO of rental giant Hertz is now promising to fix a problem CBS News has been reporting on for months: Customers who say they were falsely arrested after Hertz reported the cars they legitimately rented as stolen. CBS News consumer investigative national correspondent Anna Werner reports.
The company has listed 607 ex-rental Teslas, including many smaller Model 3s cars, on its used car sales page.
A Kentucky man says Hertz accused him of stealing a car, a car he says he returned over three years ago. CBS News' Anna Werner reports.
The move comes after a Puerto Rican man was denied a car rental when Hertz employees demanded to see his passport instead of his license.
Some customers were wrongly jailed after the company reported the cars they had rented as stolen.
Hertz CEO Stephen Scherr says he is looking to fix the problem that caused some Hertz customers to be falsely arrested.
Two U.S. senators are calling for the government to examine the practices of rental giant Hertz, whose reports to police of stolen rental cars allegedly led to the false arrests of hundreds of customers. CBS News consumer investigative correspondent Anna Werner reports.
Members of Congress are calling for a government investigation into claims from Hertz rental car customers who say they were falsely arrested after the company reported the cars they rented were stolen. CBS News consumer investigative national correspondent Anna Werner explains why lawmakers responding to these claims is significant.
Senators Elizabeth Warren and Richard Blumenthal are calling for investigations into the false arrest allegations and consolidation in the rental car industry.
"I am one of their best customers. And here I am sitting in jail," Hertz customer Charles Doucette said.
The company already faces 230 claims by people who allege they were falsely arrested for stealing rental cars based on erroneous reports from Hertz.
More people have come forward to claim they were accused, arrested and even jailed after Hertz reported cars they had legitimately rented were stolen.
The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.
Tesla's stock price fell 4% after CEO Musk tweeted that a reported deal to sell 100,000 cars to Hertz has not been finalized.
The car rental service is spending billions on Tesla's Model 3 vehicles, just months after leaving bankruptcy.
The evidence from Hertz was finally obtained after Herbert Alford spent nearly five years in custody for a murder.
President Trump hasn't committed to a firm number of people who will receive clemency — he's scheduled to have a meeting on pardons Friday afternoon, sources said.
Taylor Swift and Travis Kelce are expected to welcome around 1,000 guests at Madison Square Garden to celebrate their wedding, sources say.
A year after President Trump signed the sweeping tax and spending package, its effects on households, businesses and federal programs are increasingly evident.
A volunteer at the National Archives in London found the document among other papers seized from an American ship in 1776.
In an exclusive interview, the treasury secretary also addressed the struggles facing the U.S. economy and the new tax-deferred Trump Accounts.
The flag-draped casket of Ayatollah Ali Khamenei was put on display in Tehran Friday with millions expected to attend his dayslong funeral.
Extremely dangerous heat, coupled with humidity, could result in heat index readings of 100 to 115 degrees from the Midwest to the East Coast, forecasters said.
Antitrust regulators suggested that state attorneys general could assist in investigating unlawful conduct by companies.
A spokesperson said the Kentucky Republican "continues to improve."
A year after President Trump signed the sweeping tax and spending package, its effects on households, businesses and federal programs are increasingly evident.
President Trump hasn't committed to a firm number of people who will receive clemency — he's scheduled to have a meeting on pardons Friday afternoon, sources said.
Prince William will appear on the podcast hosted by Jason and Travis Kelce just hours before Travis Kelce and Taylor Swift's anticipated wedding.
From the lightbulb to the airplane, to medical breakthroughs and the internet age, the past 250 years have been defined by America's intrepid intellect.
Katalyst Space's LINK spacecraft is designed to capture and boost NASA's Swift observatory back to a safe altitude.
A year after President Trump signed the sweeping tax and spending package, its effects on households, businesses and federal programs are increasingly evident.
Antitrust regulators suggested that state attorneys general could assist in investigating unlawful conduct by companies.
Major retail stores will be open on Friday, although some may have modified hours on Saturday, July 4.
Treasury Secretary Scott Bessent touched on the recent disclosure of President Trump's crypto earnings, the latest developments with the tax-deferred Trump Accounts, and the struggles facing the U.S. economy.
Spotify said the streams tied to Malcolm Todd's "Earrings" were not from genuine listeners after suspicious betting activity emerged on Kalshi.
President Trump hasn't committed to a firm number of people who will receive clemency — he's scheduled to have a meeting on pardons Friday afternoon, sources said.
Antitrust regulators suggested that state attorneys general could assist in investigating unlawful conduct by companies.
President Trump says it would be "ridiculous" for the United States to continue its "one sided" relationship with NATO. His remarks came less than a week before a NATO summit in Turkey.
Dr. Debra Houry, who resigned in protest from the health agency, said the spread of misinformation impacted lives.
A spokesperson said the Kentucky Republican "continues to improve."
The CDC is reporting the highest rate of emergency room visits from tick bites since 2017 in many parts of the U.S.
It isn't approved by the FDA, but we found an experimental weight-loss drug called retatrutide for sale at a local convenience store.
Actor Danny Glover spoke about his Alzheimer's diagnosis in an interview with NBC's "Today" show, revealing that he has been living with the disease for several years.
Starting Wednesday, Medicare will help pay for some GLP-1 medications for weight loss. CBS News medical correspondent Dr. Celine Gounder explains what this means for patients.
From screwworm to flesh-eating bacteria, mounting public health risks are emerging in the wake of deep cuts to federal health agencies and programs.
Prince William will appear on the podcast hosted by Jason and Travis Kelce just hours before Travis Kelce and Taylor Swift's anticipated wedding.
The mayor of Venice says the city is seeking government approval to introduce a form of dynamic pricing to deal with tourism costs.
The suspect was initially identified as a heavily built person appearing to be male, but Interpol now says it is looking for a 39-year-old Ukrainian woman.
A speeding bus plunged from a highway into a rocky ravine in Pakistan, killing 40 people and injuring eight others in one of the deadliest road accidents in recent years, officials said.
A volunteer at the National Archives in London found the document among other papers seized from an American ship in 1776.
Prince William will appear on the podcast hosted by Jason and Travis Kelce just hours before Travis Kelce and Taylor Swift's anticipated wedding.
Bryan West, the Taylor Swift reporter for USA Today, talks about expectations for Taylor Swift and Travis Kelce's wedding and what it may look like inside Madison Square Garden. For the past week, clues have piled up and the iconic arena has been on lockdown for the couple's potential nuptials.
Taylor Swift and Travis Kelce are having a wedding celebration on Friday at Madison Square Garden, law enforcement sources told CBS News. On Thursday, the couple hosted a rehearsal dinner with a star-studded guest list. Jo Ling Kent reports.
Taylor Swift and Travis Kelce are expected to welcome around 1,000 guests at Madison Square Garden to celebrate their wedding, sources say.
Wedding celebrations are getting underway at Madison Square Garden as pop superstar Taylor Swift and Super Bowl champion Travis Kelce prepare to celebrate their wedding. CBS News' Jo Ling Kent has more.
The Trump administration has lifted export restrictions on Anthropic's most advanced artificial intelligence models, Fable and Mythos, after weeks of negotiations over national security concerns. CNET Editor-in-Chief David Katzmaier joins to discuss.
Tech giant Anthropic says that the federal government has now removed restrictions from its robust Claude Fable 5 and Mythos 5 models. Axios reporter Madison Mills has more on artificial intelligence regulation.
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
After January 2028, new games will be available exclusively in digital format from the PlayStation Store and at retailers, Sony said.
Sen. Mark Warner wants to create a federal registry of trusted AI agents and ensure autonomous bots operate like fiduciaries.
From the lightbulb to the airplane, to medical breakthroughs and the internet age, the past 250 years have been defined by America's intrepid intellect.
The White House appointed former Harvard University astronomer Avi Loeb to lead its new panel on Unidentified Anomalous Phenomena, also known as UAPs and UFOs. Loeb shares his enthusiasm for his new role.
From space to healthcare and artificial intelligence, what could the next 250 years of the United States look like?
NASA is in a race against time as the Swift Observatory telescope in orbit sinks closer to Earth. CBS News consultant William Harwood explains the $30 million salvage operation.
Dinosaur fossils are rare to find in Antarctica because of the unforgiving ice caps. But millions of years ago, the region was populated by lush forests.
U.S. Olympian David Hearn is facing a felony charge after being accused of vandalizing the Lincoln Memorial Reflecting Pool. CBS News senior Justice Department reporter Sarah Lynch has the details.
Former U.S. Olympian David Hearn was indicted on Thursday on a felony charge for allegedly tearing up roughly two feet of the Lincoln Memorial Reflecting Pool last month, amid the algae blooms and political mudslinging around the president's $16 million renovation. Nicole Sganga reports.
The two daredevils who climbed the spire of the Empire State Building in New York on Wednesday are facing a litany of criminal charges. According to prosecutors, the man told police he just wanted to "do something special" for his engagement. But now, Angela Nikolau says police have taken her ring as evidence. Tom Hanson reports.
The couple that scaled the Empire State Building made a court appearance on Thursday, facing charges of reckless endangerment, criminal mischief, burglary and base jumping. Anna Martinez, one of their close friends, joins CBS News to discuss.
The FBI said in a statement Wednesday that some ransom notes in Nancy Guthrie's disappearance have been "deemed to be extortion attempts without legitimacy," and other "demands may potentially be legitimate and are still being investigated as such."
Katalyst Space's LINK spacecraft is designed to capture and boost NASA's Swift observatory back to a safe altitude.
The orbital surgery on the International Space Station returned the Canadian-built robot arm to full health after its "wrist" joint failed last month.
The $30 million salvage operation gets underway as soon as this week with the planned launch of a robotic lifesaver.
The featherweight pair — orbiting a star 1,110 light-years away — are the biggest exoplanets found to have less density than cotton candy.
Euclid is on a mission to chart one-third of the sky in the hopes of shedding light on the enduring mysteries of dark matter and dark energy.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
Meet the tattooed beauty charged in the death of Google executive Forrest Hayes.
High winds and heat are fueling Utah's out-of-control wildfires; Iranian drones target Bahrain after U.S. strikes Iran.
On Friday, Reagan Washington National Airport is pausing operations for about three hours due to rehearsals for July Fourth America 250 celebrations. On Saturday, DCA will halt operations starting at noon. The airlines and the FAA worked on the plan and any cancellations were made months ago.
Treasury Secretary Scott Bessent spoke exclusively with Kelly O'Grady about Trump accounts, which officially launch on Saturday, as well as when gas prices could lower to pre-Iran war levels and wage growth for Americans.
The U.S. Army Brass Quintet joins "CBS Mornings" to celebrate the nation's 250th birthday. Master Sgt. Kevin Gebo shares the band's favorite songs to play and discusses what they're looking forward to most this weekend.
Acclaimed documentary filmmaker Ken Burns reflects on the 250th birthday of America, political divisions in the country and how we can come together.