Behind the controversial AI tech used to inspect rental vehicles for damages
Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
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Adam Foley and his wife said they rented a car from Hertz. When they returned home, the company said he owed $350 for two small dents and a processing fee.
As millions of Americans get ready to hit the road for Labor Day weekend, some rental car companies are deploying artificial intelligence scanners to look for damage -- and it may lead to more consumers getting dinged. Kris Van Cleave reports.
The new CEO of rental giant Hertz is now promising to fix a problem CBS News has been reporting on for months: Customers who say they were falsely arrested after Hertz reported the cars they legitimately rented as stolen. CBS News consumer investigative national correspondent Anna Werner reports.
The company has listed 607 ex-rental Teslas, including many smaller Model 3s cars, on its used car sales page.
A Kentucky man says Hertz accused him of stealing a car, a car he says he returned over three years ago. CBS News' Anna Werner reports.
The move comes after a Puerto Rican man was denied a car rental when Hertz employees demanded to see his passport instead of his license.
Some customers were wrongly jailed after the company reported the cars they had rented as stolen.
Hertz CEO Stephen Scherr says he is looking to fix the problem that caused some Hertz customers to be falsely arrested.
Two U.S. senators are calling for the government to examine the practices of rental giant Hertz, whose reports to police of stolen rental cars allegedly led to the false arrests of hundreds of customers. CBS News consumer investigative correspondent Anna Werner reports.
Members of Congress are calling for a government investigation into claims from Hertz rental car customers who say they were falsely arrested after the company reported the cars they rented were stolen. CBS News consumer investigative national correspondent Anna Werner explains why lawmakers responding to these claims is significant.
Senators Elizabeth Warren and Richard Blumenthal are calling for investigations into the false arrest allegations and consolidation in the rental car industry.
"I am one of their best customers. And here I am sitting in jail," Hertz customer Charles Doucette said.
The company already faces 230 claims by people who allege they were falsely arrested for stealing rental cars based on erroneous reports from Hertz.
More people have come forward to claim they were accused, arrested and even jailed after Hertz reported cars they had legitimately rented were stolen.
The car rental giant, which recently emerged from bankruptcy, insists virtually all of the claims are "meritless" and says they should not be allowed to proceed for various technical reasons.
Tesla's stock price fell 4% after CEO Musk tweeted that a reported deal to sell 100,000 cars to Hertz has not been finalized.
The car rental service is spending billions on Tesla's Model 3 vehicles, just months after leaving bankruptcy.
The evidence from Hertz was finally obtained after Herbert Alford spent nearly five years in custody for a murder.
The 60-day deadline for the U.S. and Iran to negotiate a peace deal and reopen the Strait of Hormuz is expiring, with no agreement in sight.
President Trump said Sunday that the joint military exercises with South Korea are costly and they "send a signal that is totally inappropriate and hostile" to North Korea.
Hayden Panettiere, who starred in "Remember the Titans" as a child actor and rose to fame in the sci-fi series "Heroes," has died at the age of 36.
The Supreme Court declined for the second time to consider President Trump's appeal in the E. Jean Carroll case.
The plan has sparked criticism from Democrats, who argue that granting bank status to a business affiliated with the Trump family poses a conflict of interest.
After failing to deliver subpoenas itself, the BBC has asked a Florida court to compel three of President Trump's family members to testify over the Jan. 6 attack on the Capitol.
Israel's far-right national security minister Itamar Ben-Gvir calls for nightly "targeted assassinations" in Gaza: "They're not even people."
President Trump and Defense Secretary Pete Hegseth have disputed concerns about conditions aboard the aircraft carrier USS Abraham Lincoln.
Lala was weakening but still packing a punch as it moved away from the islands, forecasters said.
Co-stars and friends of Hayden Panettiere are remembering her for her friendship, intelligence and talent after her shocking death on Sunday.
The plan has sparked criticism from Democrats, who argue that granting bank status to a business affiliated with the Trump family poses a conflict of interest.
The Supreme Court declined for the second time to consider President Trump's appeal in the E. Jean Carroll case.
A woman was running alone on a path called the Wolverine Bowl Trail when the brown bear attacked her, officials said.
Hayden Panettiere, who starred in "Remember the Titans" as a child actor and rose to fame in the series "Heroes," has died at the age of 36. The coroner's office says she was found in cardiac arrest.
The plan has sparked criticism from Democrats, who argue that granting bank status to a business affiliated with the Trump family poses a conflict of interest.
Americans think more young people in office would make politics better.
The war in Iran has underscored how disruptions to a key shipping route thousands of miles away can have a material impact on American consumers.
U.S. food regulators say 1.6 million cartons of recalled eggs can "cause serious adverse health consequences or death."
The U.S. has refunded more than $100 billion in illegal tariffs to businesses, and some of that money is going to consumers — here's what to know.
President Trump and Defense Secretary Pete Hegseth have disputed concerns about conditions aboard the aircraft carrier USS Abraham Lincoln.
The Supreme Court declined for the second time to consider President Trump's appeal in the E. Jean Carroll case.
After failing to deliver subpoenas itself, the BBC has asked a Florida court to compel three of President Trump's family members to testify over the Jan. 6 attack on the Capitol.
British Prime Minister Andy Burnham exchanged messaged with someone pretending to be White House chief of staff Susie Wiles.
Health Secretary Robert F. Kennedy Jr.'s closed-door research has yet to produce evidence linking vaccines and autism.
Health Secretary Robert F. Kennedy Jr.'s closed-door research has yet to produce evidence linking vaccines and autism.
Candice Davis' first pregnancy was going smoothly until she began feeling some nausea and pain one afternoon.
Some seriously ill patients improve on hospice. About 1 in 16 patients enrolled in hospice care lose eligibility as a result. Here's how to get appropriate care.
Certain salsas, guacamole, pico de gallo and prepared jalapeño products at Whole Foods are among the products recalled over possible salmonella risk.
CBS News has been tracking a record number of measles cases and outbreaks around the country. The majority of cases are among those who haven't been vaccinated.
Israel's far-right national security minister Itamar Ben-Gvir calls for nightly "targeted assassinations" in Gaza: "They're not even people."
President Trump and Defense Secretary Pete Hegseth have disputed concerns about conditions aboard the aircraft carrier USS Abraham Lincoln.
After failing to deliver subpoenas itself, the BBC has asked a Florida court to compel three of President Trump's family members to testify over the Jan. 6 attack on the Capitol.
Thousands of people are still waiting for aid on Indonesia's Flores island days after a powerful earthquake killed at least 68 people.
British Prime Minister Andy Burnham exchanged messaged with someone pretending to be White House chief of staff Susie Wiles.
Co-stars and friends of Hayden Panettiere are remembering her for her friendship, intelligence and talent after her shocking death on Sunday.
Jon Batiste speaks with "CBS Mornings" about his three new albums, which were inspired by composers Wolfgang Amadeus Mozart and Thelonious Monk, and explains how he crafted each one in a single day. The Grammy winner also gives an update on his wife, who is battling cancer.
Actor Hayden Panettiere, known for her roles in "Remember the Titans" and "Heroes," has died at 36, her publicist confirmed. CBS News' Bradley Blackburn reports.
Actor Hayden Panettiere has died at the age of 36, her father confirmed in a statement. The star was known for her roles in "Heroes" and "Nashville." Gayle King has a look at her life and career.
Hayden Panettiere, who starred in "Remember the Titans" as a child actor and rose to fame in the series "Heroes," has died at the age of 36. The coroner's office says she was found in cardiac arrest.
More home listings are using AI to add furniture, repaint walls, spruce up landscaping and even add windows. But when does virtual staging cross the line into deception or even fraud? CBS News' Evyn Moon explores.
The iNaturalist cellphone app not only helps users identify plant, animal and insect species; it also provides invaluable data to scientists studying biodiversity, species decline, and habitat loss. It also provides opportunities for fun: David Pogue joins iNaturalist fan Martha Stewart in a "bioblitz" – a timed competition with other users to spot and ID species. (Originally broadcast March 22, 2026.)
From labor shortages to environmental impacts, farmers are looking to AI to help revolutionize the agriculture industry. One California startup, Farm-ng, is tapping into the power of AI and robotics to perform a wide range of tasks, including seeding, weeding and harvesting.
Above Earth's atmosphere, an arms race is unfolding. Thousands of miles above the ground, satellites from different companies and nations are observing us and each other. To learn more, Olivia Gazis traveled to Vantor, a Colorado-based satellite technology company.
On this edition of CBS Deals, we show you items that will help improve your everyday lifestyle. Visit cbsdeals.com to take advantage of these exclusive deals today. CBS earns commissions on purchases made through cbsdeals.com.
July was the hottest month ever in the Lower 48 States – another escalation of our world into a hotter, more dangerous planet, where extreme weather events – such as heat waves, wildfires and hurricanes – will become more common and more extreme.
July was the hottest month ever in the Lower 48 States, breaking a record last set during the Dust Bowl – just another step in the escalation of our world into a hotter, more dangerous planet. Correspondent Jonathan Vigliotti talks with climate journalist Jeff Goodell and atmospheric scientist Maria Molina about how changes in Earth's climate are increasing the likelihood that extreme weather events – such as heat waves, wildfires and hurricanes – will become more common and more extreme.
A total solar eclipse was visible in parts of Europe for the first time since 1912. Rob Marciano reports.
A total solar eclipse turned day into night across a slice of Europe and North America on Wednesday, and put millions in unique contact with the heavens above. Meteorologist Rob Marciano reports from Spain.
Janna Levin, professor of physics and astronomy at Barnard College, joins CBS News to discuss Wednesday's total solar eclipse.
The prosecution rested its case Monday in the Massachusetts trial against Lindsay Clancy, who admitted to killing her three children in 2023. CBS News' Shanelle Kaul has more.
Marion Hugh "Suge" Knight Jr., who cofounded Death Row Records, is on the witness list in the trial of the man accused of ordering Tupac Shakur's murder, which begins Monday. Celebrity attorney Chris Melcher has more.
Opening statements are expected to begin Monday in Las Vegas in the trial of Duane "Keffe D" Davis, the man accused of orchestrating the murder of rapper Tupac Shakur in 1996. Davis has pleaded not guilty. CBS News legal analyst Caroline Polisi breaks down what to expect.
Jared Bridegan was repeatedly shot outside his vehicle while his 2-year-old child was strapped in a car seat.
Dr. Steven Milner, a well-respected Oregon veterinarian, was accused of stalking and disguising himself before murdering Kenny Fandrich — the husband of a former employee. Security cameras played a key role in how detectives pieced the case together.
The newly discovered object looks like a star the size of our solar system, but produces 100 billion times more energy than any star.
The only total solar eclipse of 2026 crossed the Northern Hemisphere Wednesday, with a path of totality across parts of Greenland, Iceland and northern Spain. See photos and video from the best viewing locations.
The Perseid meteor shower is the best viewing all year, according to NASA.
Researchers were able to peek at the sun's scorching surface with the help of the National Science Foundation's Daniel K. Inouye Solar Telescope, located on the island of Maui in Hawaii.
The impact wasn't visible to the naked eye, but photos are expected to come from a lunar satellite at a later time.
A look back at the esteemed personalities who've left us this year, who'd touched us with their innovation, creativity and humanity.
Summer is the time to enjoy live music, indoors and out. Scroll through our gallery of some of 2026's leading musical acts, featuring images by CBS News photojournalist Jake Barlow and photographers Ed Spinelli and Kirstine Walton.
Sylvie Cachay was found dead in an overflowing bathtub at the exclusive Soho House in New York City on Dec. 9, 2010. A water leak at the hotel gave away a timeline that may have revealed her killer.
The Obama Presidential Center, museum and library opens in Chicago with a star-studded grand opening ceremony and public watch party on Midway Plaisance.
Family seeks answers in death of newlywed who disappeared in 2005 while on Mediterranean honeymoon cruise.
The prosecution rested its case Monday in the Massachusetts trial against Lindsay Clancy, who admitted to killing her three children in 2023. CBS News' Shanelle Kaul has more.
President Trump threatened to bomb Oman if it got in the way of efforts to reopen the Strait of Hormuz. Meanwhile, the 60-day negotiation period between the U.S. and Iran expired Monday. CBS News national security analyst Aaron MacLean has more.
U.S. Attorney General Todd Blanche, who is President Trump's former personal lawyer, said in an interview that no attorney general should pledge independence from White House. CBS News' Jake Rosen has more.
U.S. service members aboard the USS Abraham Lincoln are reportedly struggling with mental health issues amid a record-breaking deployment at sea. CBS News national security analyst Aaron MacLean has more.
Marion Hugh "Suge" Knight Jr., who cofounded Death Row Records, is on the witness list in the trial of the man accused of ordering Tupac Shakur's murder, which begins Monday. Celebrity attorney Chris Melcher has more.